Total 364 Helpdesk Specialist job vacancies in D14 Geylang, Eunos

Receptionist/Helpdesk

What this job involves:

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and databases are also part of your basic daily routine. These include telephone registers, call tracking, and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a prerequisite for this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skillset.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Job Overview:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related issues and excellent customer service.

Key Responsibilities:

1. Helpdesk Setup and Configuration:Design, implement, and configure an ICT helpdesk system to support internal users, including ticketing software, knowledge base, and communication channels.
   Collaborate with IT teams to integrate helpdesk tools with existing systems and infrastructure.
   Customize helpdesk workflows and automation to streamline ticket management and resolution processes.
   
2. Team Management and Training:Recruit, train, and supervise a team of helpdesk technicians and support staff.
   Provide ongoing coaching, mentoring, and professional development opportunities to helpdesk team members.
   Set performance goals and KPIs for the helpdesk team and monitor performance against targets.
   
3. Incident Management and Resolution:Oversee the handling of IT-related incidents and service requests logged by internal users.
   Ensure timely and accurate diagnosis, troubleshooting, and resolution of technical issues.
   Escalate complex or high-priority incidents to appropriate IT teams or vendors for resolution.
   
4. Customer Service and Satisfaction:Promote a customer-centric culture within the helpdesk team, emphasizing responsiveness, empathy, and professionalism.
   Monitor customer satisfaction levels and feedback to identify areas for improvement and implement corrective actions.
   Provide regular communication and updates to internal users regarding the status of their tickets and resolution progress.
   
5. Continuous Improvement and Best Practices:Evaluate helpdesk performance metrics and trends to identify opportunities for process improvement and efficiency gains.
   Implement best practices and standards for incident management, problem resolution, and customer support.
   Stay abreast of industry trends and emerging technologies in helpdesk management and IT service delivery.
   

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field. Masters degree highly regarded.
• Proven experience in IT helpdesk management or technical support leadership role.
• Strong technical knowledge of IT systems, networks, and software applications.
• Experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Desk).
• Excellent leadership, communication, and interpersonal skills.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• ITIL certification or relevant training in IT service management is a plus.

Additional Requirements:

• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Flexibility to work outside regular business hours as needed to support critical incidents or projects.
• Commitment to providing high-quality customer service and support.

Job Description & Requirements

• Personnel Certified and Authorised by Siemens Energy B.V. to perform Service, Maintenance and Inspection Works on Elin Holec Gas Insulated Switchgear Type L-SEP and Trisep, for Rated Voltages up to and including 170kV.
• Experience in servicing, trouble shooting, repair, maintain Siemens Energy B.V and Holec Gas insulated switchgear Type L-SEPand Trisep for rated voltages up to and including 170kV.

We are expanding the team. This candidate will be reporting to the Claims Lead, the successful candidate will be responsible for handling both Motor and Non-motor Claims. This candidate will also have roles in operational planning, process improvement initiatives and product development projects.

Key Responsibilities:

• Proactively manage claims from notification to closure, process and assess the company’s liability and settle claims in accordance with claim department’s guidelines and authority limit
• Work with Claims Lead to develop, iterate, document and execute claims strategies taking into account uncertainties, key decisions, and potential outcomes
• To conduct file reviews or audit and assist in the resolution of any issues identified
• To identify process improvements, providing feedback to reduce rework or errors and escalate any blockages to the head of department where necessary
• To compile statistics and prepare reports for Management
• Ensure prompt follow-up to enquiries and requests from internal and external parties including intermediaries and policy owners
• Ensure compliance with service standards & document turnaround time
• Support other ad hoc duties or projects as assigned

Requirements:

• Diploma holder and above, with at least 3 years of relevant claims experience in the insurance industry
• Certificate in General Insurance or higher
• Candidates with experience in handling of non-motor claims (eg: maid, PA, Fire, Workman injury and Bonds) will have an added advantage
• Has a positive attitude and a team player
• Able to work independently
• Customer-oriented with excellent people skills
• Good IT knowledge and competent in MS Office applications
• Candidates who are more experienced will be considered for a Senior role

Key Responsibilities:

1. Identify and generate new business opportunities for our HRMS solution through prospecting, cold calling, and networking

2. Develop and maintain strong relationships with prospects and existing clients

3. Meet and exceed sales targets and objectives

4. Conduct product demonstrations and presentations to prospects and clients

5. Collaborate with the marketing team to develop and execute effective marketing campaigns and strategies

6. Provide exceptional customer service and support to clients, including addressing inquiries and resolving issues in a timely manner

7. Maintain accurate and up-to-date sales records and activity reports

Keep abreast of market trends and competitive landscape in the HR technology industry

Requirements:

• Bachelor's degree in business, marketing, or a related field
• Minimum of 3 years of experience in sales, preferably in the HR technology industry
• Strong sales skills, including prospecting, negotiation, and closing
• Excellent interpersonal and communication skills
• Proven track record in achieving sales targets and objectives
• Experience in delivering product demonstrations and presentations to clients
• Ability to work independently and as part of a team
• Customer-focused with a passion for delivering exceptional customer service
• Strong organizational and time management skills
• Proficient in Microsoft Office and CRM software

Floor Melody Pte Ltd is serving Vinyl flooring, hardwood flooring, outdoor Decking, any other floorings request.

We are looking for Outdoor/ Indoor Sales specialist

Join Our Dynamic Team as a Sales Specialist (Outdoor) at FLOOR MELODY PTE. LTD. in Singapore!

Are you ready to take your sales career to the great outdoors? If you're passionate about flooring, interior design, and renovations, and you have a knack for building lasting client relationships, we have the perfect opportunity for you.

1. Job Highlights:

Competitive Salary: Earn of SGD 3,000 per month (basic,incentive,comission) .
Training Provided: We invest in your growth from day one.
Vibrant Workplace: Join a supportive and innovative team.
Career Advancement: Opportunities for growth and development.
Locations: Work in the heart of Paya Lebar and Eunos.

2. Responsibilities:

Achieve Growth: Hit and exceed sales targets with your exceptional sales skills.
Build Relationships: Cultivate strong, long-lasting customer relationships by understanding their unique needs.
Market Savvy: Identify emerging markets and shifts, staying ahead of new products and competition.
Quote Management: Prepare sales quotes and diligently follow up on payments with clients.

3. Requirements:

Education: BS/MS/O-level/Diploma/Degree in Business Administration or related field.
Experience: Proven success as a sales representative or manager in the flooring, interior design, or renovation industry.
Lifelong Learning: Committed to continuous education through workshops, seminars, and conferences.
Sales Mastery: Proven ability to drive the sales process from planning to closure.
Industry Insight: Strong business acumen and industry expertise.
Leadership Skills: Excellent mentoring, coaching, and people management abilities.

4.How to apply?

-Email your CV to freda.miao@floormelody.com.sg

- Contact at +65 8139 0202

About the role:

We are seeking an experienced SEO specialist to join our growing digital marketing team. In this role, you will be responsible for developing and implementing effective search engine optimization strategies to drive organic traffic and improve website visibility for our clients.

The ideal candidate will have 3-4 years of hands-on experience in SEO, with a strong track record of delivering measurable results. You should be well-versed in keyword research, on-page optimization, technical SEO, link building, and analytics. Knowledge of the latest SEO trends, algorithm updates, and best practices is essential.

Role & responsibilities:

• Manage & strategize organic search traffic and organic keyword ranking campaigns on the Google search engine.
• Observe & analyze trends in SEO campaigns to regularly provide insightful and actionable data.
• Review and analyze client sites: conduct competitive analyses, powerful keyword research, organic ranking tracking, and web monitoring.
• Present and execute strategies for growth, optimizations, backlinking, and areas of improvement for client campaigns.
• Recommend changes to website architecture, content, internal linking, and other factors to improve SEO positions for target keywords and increase organic traffic growth.
• Assume full ownership of assigned campaigns to ensure the delivery of KPIs.
• Collaborate with internal teams to complement and enhance both clientele support and overall marketing campaign performance.
• Provide updates, alerts, and reports on client campaigns’ performance.
• Keep pace with digital marketing landscape changes & disseminate learning throughout the entire organization.
• Planning and execution of SEO campaigns: backend set-up, on-site optimizations, off-site optimizations, and measuring impact and effectiveness.
• Analyzing market research and industry, competitor case studies, and other various creative marketing techniques based on the research results.
• Keep up-to-date on SEO news and updates, Google’s algorithm updates, and various SEO strategies and recommendations to test and implement them.

Qualifications & skills:

• Strong hands-on experience with organic search platforms such Google Analytics, Google Search Console, WordPress, Ahrefs, Screaming Frog, SE Ranking and other SEO platforms are highly desirable.
• Analytical, performance-driven, meticulous with data, strong research, and communication skills
• Good organizational and time management skills
• Adaptable, teachable, a problem solver and able to handle multiple priorities.
• Inquisitive, self-starter, ability to self-manage and to work independently with little supervision while meeting expectations, and able to collaborate well within a team.
• Working knowledge of search engine optimization algorithms, best practices or a good understanding of the basics.
• Able to create relevant, engaging and effective content and/or edit for websites, service and program pages, meta page descriptions, blog articles, etc.
• Must be proficient in MS Office and Google, e.g., Excel Sheets, Word Documents & PowerPoint Presentations
• Google Analytics certified individuals, WordPress & Shopify familiarity (or other content management systems, e.g., WIX, Squarespace, PrestaShop, Umbraco, Joomla) and basic knowledge of HTML, J-SON LD or CSS are preferred.
• At least 3 - 4 years’ experience in SEO or the digital marketing industry.

What's on offer:

• Salary range: $3,500 - $4,000 per month
• Annual Salary Review
• Performance Bonus
• Various leave options
• Healthcare benefits
• Reimbursement for transportation expenses
• Meal reimbursement
• Birthday voucher

We're seeking a talented individual who is eager to contribute and grow simultaneously with us! If you're interested in this opportunity, please submit your resume to hr@mediaplus.com.sg

**Please note that only shortlisted candidates will be contacted. **

Willia Estate is an innovative integrated service platform dedicated to offering comprehensive solutions to both local and international clients in Singapore. Focused on Asset Management, Real Estate, Mortgage Refinancing, and Legal & Estate Planning, Willia Estate leverages over 12 years of industry expertise.

Our team of industry experts aims to deliver tailored solutions to a specific clientele. Each client is assigned dedicated account managers across various sectors, ensuring personalized and expert advice within a singular platform.

We are currently seeking a skilled Telesales Specialist for a 12-month contract, with the potential for permanent conversion, to actively engage in generating appointments through cold calling and responding to inquiries in a dynamic and fast-paced environment.

Responsibilities:

• Engage potential clients through targeted cold calling efforts.
• Provide detailed information about our service offerings, highlighting the associated benefits.
• Pose relevant questions to comprehend client requirements effectively.
• Update and maintain client information with precision.
• Enter comprehensive call notes for effective follow-up procedures.
• Collaborate with Asset Managers to schedule and coordinate appointments.

Requirements:

• Enjoy interacting with diverse individuals.
• Willingness to learn and apply sales skills and strategies.
• Demonstrate a strong work ethic and a goal-driven approach.
• Confidence and the ability to excel independently.
• Possess relevant experience in customer relations or sales.
• Basic knowledge of Microsoft Excel.
• Able to commit to a minimum period of 12 months.

Location and Working Hours:

• Work Location: Near Ubi MRT.
• Working Hours: 10 am to 6 pm.

Remuneration:

• Basic salary with a commission structure.

Job Summary

You'll be empowered with a steady stream of hot leads, enabling you to focus on what you do best: closing deals and skyrocketing your earnings.

Job Description

Join our dynamic real estate team, where we specialise in providing top-tier property solutions to our clients. With a focus on innovation and excellence, we are committed to empowering our team members with the resources and leads they need to succeed in the fast-paced real estate market.

We are seeking a motivated Real Estate Sales Specialist to join our team. This is not your typical sales position; we offer a unique opportunity for you to leverage our hot leads and close deals efficiently. As a key member of our team, you will play a crucial role in driving our sales efforts and contributing to our overall success.

Key Responsibilities:

• Follow up on provided leads with the aim of closing real estate deals.
• Maintain and develop relationships with clients, understanding their needs and offering solutions that meet their expectations.
• Stay abreast of the latest market trends and developments.
• Collaborate with the team to achieve and exceed sales targets.
• Ensure all dealings are conducted with the highest level of integrity and professionalism.

Qualifications:

• Proven experience in real estate sales.
• Must have passed the Real Estate Salesperson (RES) Examination.
• Strong understanding of the real estate market and property valuation.
• Excellent negotiation and communication skills.
• Ability to work independently and as part of a team.
• A commitment to providing exceptional customer service.

Why Join Us:

• Access to hot leads: We provide you with the leads; you focus on closing the deals.
• Competitive commission structure: Our rewarding commission structure is designed to maximise your earning potential.
• Professional development: Opportunities for growth and advancement within the company.
• Supportive team environment: Work alongside a team of dedicated and supportive professionals.

Provide Clinical Support to Doctors and Techncians in Interventional Radiology and Cardiology as well as in Vascular on our vast pherephral product portfolio

Ideal candidate should be educated and experienced in medical environment to understand the procedures interventinal cardilogy, radiology and vascular applications.

My client, in the area of learning solution space is seeking a Product Specialist familiar with Digital product and technology.

Job description

• Responsible in scaling our products and offerings to targeted audiences/organisation

• Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally

• Develop and facilitate training workshops for stakeholders to adopt the digital learning products

• Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions

• Monitor and analyse tenants’ usage of the digital learning platform to recommend content curation and updates

• Support change management and engagement efforts

• Support any other administrative and operational duties such as contract administration, billing, processing of invoices

Job requirement

• At least 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting

• Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning

• Experienced in doing change management for projects and comfortable with facilitating engagement sessions

• Basic understanding of data analytics, digital measurement and optimisation would be helpful

• Positive attitude, proactive and customer focused with excellent communication and interpersonal skills

• Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure

• Able to anticipate potential problems and know when to escalate issues for timely resolution

The incumbent is open to a 3 years contract.

Role

• Work with stakeholders within and outside the sector to identify and address the learning needs of leaders.

• Shape the curriculum, design and deliver suitable learning interventions for the institute milestone programmes.

• Plan and facilitate discussions and learning activities in the milestone programmes to create rich learning opportunities.

• Evaluate the effectiveness and impact of the learning interventions delivered and provide recommendations for improvement.

• Manage the resources and business processes that support the effective delivery of themilestone programmes.

Requirements:-

• A keen interest and sound knowledge of governance and policy issues is essential. Public sector experience in a strategy, policy or learning and development role would be an advantage.

• Able to work both independently as well as in a team in a fast-paced environment.

• Highly motivated, adaptable and resourceful with a drive for excellence.

• Strong interpersonal skills and able to engage a diverse group of stakeholders, including senior Public Service leaders with confidence, tact and substance.

• Strong critical thinking skills, intellectual curiosity, a sense of imagination and creativity.

• Strong project management skills. Able to manage ambiguity and stay calm in the face of unexpected changes.

• Graduates with a keen interest in learning and development and public policy are welcome to apply

· Polaris Science Pte Ltd is a young and dynamic distributor of scientific instruments and laboratory equipment.

· We are expanding and is looking for a Technical Sales Specialist (Produc Specialist) who likes to promote our advanced laboratory instruments, offer our solutions for R&D and QC and achieve our strategic goals.

We Have

· A list of good products to offer to scientists and engineers in the universities and industries.

· A competitive compensation package that offers 5-day work, benefits and overseas product training and sales meetings.

· An entrepreneur culture that provides an opportunity to own part of the company.

You Must Enjoy

· Visiting customers to present our products and solutions, building good relationships and creating great customer experiences.

· Responding promptly to sales enquiries, preparing bid documents and assisting customers in their applications.

· Achieving challenging sales goals with our Sales Team and Technical Support Team.

· Enjoy working with international suppliers and building relationships with them.

You Need to Have

· Degree in Chemistry, Chemical Engineering, Food Science, Biotechnology/Bio-engineering, Nanotechnology or Materials Science & Engineering.

· Minimum of 2 years working experience in the relevant industry or capacity.

· Customers-oriented service attitude and a pleasant & friendly personality.

· Able to work independently & as team, self-discipline & self-motivated, commitment & passionate about serving others, and a bright & positive attitude with good communication & people skills.

· An entrepreneur mindset and willingness to work in a start-up.

Ø For application, please send your resume to below email address.

Ø tonylee@polarisscience.com.sg

Be a part of something BIG!

• The candidate is responsible for the day-to-day operational aspects of database administration to meet the business needs and service level for ORACLE plus another db flavour MSSQL/MYSQL/POSTGRES/Mongo
• Provide 1st and 2nd level operational database support.
• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Manage database changes through change request process & provide status reports to the relevant parties.
• Monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve.
• Perform regular security patching for the DBs including RAC/Cluster db.
• Handle service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Manage DB access. Create, Change, delete users accounts as per request.
• Maintain dataguard and ensure DR in synch all times.
• Monitor and maintain database backups.
• Audit Support.
• Prompt 24x7 support.
• Accommodative for Shift/Roster call out.

Make an Impact by:

• Monitor the tickets (SR,Incident,Change request) acknowledge timely and assist within agreed service level, maintain the database configuration&documentation; provide regular reporting to relevant parties.
• Ensure service level meet requirement. Prompt action and propose and implement action plan when required.
• Monitor and maintain databases according to standard operations procedures.
• Offer support by responding to system problems in a timely manner.
• Perform performance tuning and resource optimization as required.
• Maintaining a knowledge base to ensure database intellectual property is retained.
• Work on any other DB related requests as and when needed.
• Provide operational database support.
• Follow security and audit guidelines
• Maintain dataguard and ensure DR in synch all time
• Monitor and maintain database backups

Skills for Success:

• Minimum Bachelor Degree in Computer Science or equivalent.
• EDB Professional Certification
• Oracle Professional Certification
• MS SQL Professional Certification
• Minimum 3 year of experience in Oracle(Standalone +RAC/Cluster), PostgreSQL(Standalone +Cluster), MS SQL (Standalone +Cluster) and
• Extensive experience in managing common Database platform like Oracle, PostgreSQL, MS SQL & MongoDB including Cluster architecture
• Experience in performing database Patching, backup & recovery as well as excellent troubleshooting and performance tuning skill is a must.(Including cluster architecture)
• Implement Database hardening as per CIS Benchmarks.
• EDB Cluster management using EFM.
• Implement and manage Audit, Backup & Monitoring of DBs.

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

What is the Opportunity?

Due to recent growth in the business, we now have a fantastic opportunity for an experienced Inventory Specialist, reporting to the Senior Regional Finance Manager, based out of our Arjo Office, in Techlink/ 10 Mapletree. Singapore.

About the Role
As the Inventory Specialist, you will be responsible for the overall inventory management within the business, and supporting the commercial and service team.

The successful candidate will be required to:
• Perform daily inventory related tasks;
• Analyse and prepare weekly reports;
• Support and coordinate with the purchasing team to manage inventory movement;
• Leading stock count activities;
• Participate in inventory audits;
• Identify and resolve inventory-related issues and discrepancies;
• Ability to multitask, prioritise and efficiently meet deadlines;
• Have high attention to detail;
• Ability to work independently as well as work together as a team;
• A ‘can do’ attitude, takes the initiatives, and the ability to manage your workload;
• Experience in medical devices would be advantageous;

To be successful in this position, you will possess:
• Minimum Diploma level or its equivalent;
• Minimum of 2-3 years working experience in handling inventory control;
• Demonstrated knowledge of inventory processes and procedures;
• Experience with Sage X3 is highly desirable but not essential;
• Knowledge and proficiency in Microsoft office;
• Experience with ERP system beneficial;
• Be able to create and maintain relationships with other staff and customers;
• Strong communication and interpersonal skills are essential;

What we will offer in return

At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.
In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

• Total Employee Wellbeing Program
• A flexible work environment.
• Our Guiding Principles Reward and Service Recognition
• Continuing education and career development plan

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Successful applicants will be required to undergo relevant reference checks, pre-employment medical check, and be up to date with their Covid-19 vaccinations prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.

We look forward to receiving your application!

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Inventory Specialist?