Total 41 HR Associate job vacancies in Customer Service category in D14 Geylang, Eunos

Main Responsibilities

• Support and assist the nurses in the delivery of nursing care in the wards and helps to maintain a clean, safe and comfortable environment for them.
• Execute ADL tasks eg feeding, showering, transferring, pottering of residents in the ward.
• Take on responsibility of ward safety and cleanliness in wards.
• Assist in therapy and Social activities.
• Support Volunteers coming to do activities with residents.
• Perform simple assessments of resident’s well being and clinical status (vital signs measurements) under supervision of Nurses and MSW/ Care coordinators.
• Help Care coordinators to manage the residents’ activity calendar.
• Attend to needs of the residents.
• Accompany residents for their outing trips.

Main Requirements

• Certificate in basic nursing care is advantageous.
• Preferred shift can be given, subject to discussion upon offer.

The incumbent shall be responsible to:

• Register patients for visits to Specialist Outpatient Clinic
• Schedule appointments and assist patients to coordinate multiple appointments
• Perform billing processes, including payment collection, manage cash float and encourage patients to sign up for cashless payment
• Provide financial counselling, explain charges and assist patient with various finance schemes available
• Assist doctor during consultation i.e. chaperone, translation, et cetera
• Prepare patients for physical examination and take patient’s height and weight
• Support doctors in teleconsultation i.e. equipment setup, coordinate with patients, et cetera

The Requirements

• Minimum GCE O Level
• Preferably 1-year experience in customer-related / front desk service
• Entry level candidates are welcome to apply
• Working knowledge on computers
• Good interpersonal and communication skills, able to work with all levels of staff
• Strong organizational skills
• Strong passion to serve the patients

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

The Care Associate provides home-based personal care services that aims to assist clients with their daily activities of living, to enable them to continue to live in the comfort and security of their own home.

Duties include but not limited to companionship, personal hygiene, medical escort, grocery shopping, meal preparation, feeding and light housekeeping.

1. Companionship & Recreational Activities

• Have positive conversation, chit chat and provide a listening ear to client and client with dementia
• Conduct mind stimulating games, simple card or board games with client.
• Engage in recreational activities according to client's interest e.g. reading newspaper, playing musical instruments, singing, etc.

2. Personal Hygiene/ Showering/ Grooming

• Change diapers, clean and dry body parts
• Full body bed sponging (wash hair on bed, if required), including cleaning of face, eye, mouth, teeth and ear.
• Assist to toilet for showering and assist with showering
• Apply moisturizer and topical cream, if required.

3. Simple Exercises

• Strengthen joints and muscles of lower and upper limbs by conducting range of motion and joint movement exercises (from head to toe)

4. Transferring and Positioning

• To transfer client from bed to commode or wheelchair or chair and back

5. Errands and Grocery Shopping

• To run errands or do grocery shopping with/without client to markets/shops within approximately 5-10 minutes' walk from the client's home.

6. Meal Preparations

• To cook simple home-cooked food that does not take more than 45 mins to prepare or buy healthy food from outside for client only

7. Light Housekeeping

• To identify and rectify basic home hazards to prevent falls / slips e.g. wet floor, untidy walkways that prevent easy maneuver
• To ensure client's living space (bedroom, living room, toilet, hallways) is dry and clean by sweeping, mopping and tidying
• To ensure that kitchen stove and table is clean after cooking
• To wash the plates and pots after meals / use
• If washing machine is available, to wash the client's clothes and hang dry

8. Medical Escort

• To assist with walking and boarding the transport vehicle
• To guide client around the clinic/hospital premises
• To collect medications/ receipts and explain to client/ caregiver
• To accompany and assist the client in the examination room;
• To securely carry the client's documents

QUALIFICATIONS

• Preferably GCE O-Level
• Good interpersonal skills
• Passion in community services and service-oriented

OTHER INFORMATION

• ITE/Certificates in Healthcare related courses is an added advantage
• Able to speak one or more dialects is an added advantage

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health

We’re looking for a Customer Support Associate to join our team in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat
• Be flexible working during business hours but sometimes covering an early morning(from 4am), evening (from 10pm) or weekend shift
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

• Hold a Singaporean Citizenship or Permanent Residency (please note we cannot support Visas for this role)
• Are willing to work from the office (please note that during your probation period (3 months), you’ll need to work in our Singapore office for 5 days a week).
• Have excellent verbal and written English. Additional language skills (Mandarin, Cantonese, Hindi, Thai, Malay and Vietnamese) are always a plus!
• Are flexible. While you’ll be able to plan your own schedule, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• Have a razor sharp attention to detail. Can multitask and take responsibility in challenging, high pressure situations.
• You hustle. And hard.
• You’ll ideally have worked in customer support before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

How we work:

We work differently and we’re proud of it. As part of our support team, you’ll play a key role in helping our customers have a great experience with Wise.

You’ll also be the link between our customers and teams, helping our product teams identify areas for improvement.

There’s no script and no hand holding and we trust each other to get stuff done.

At Wise you’ll have the opportunity to have real impact, grow your skill set and work across our entire business.

This is not your average customer support job.

Interested? Check out this vlog to find out more about life in our Customer Support team.

Please send in your application with your resume and cover letter.

- Location: Plaza Singapura

- Working shift: 10.30am – 9.30pm

- Working schedule: Work 4 days per week roster including Sat and Sun. There will be 1 day weekend off per month (either Sat or Sun) according to roster

- Basic salary from $2,500 + $150 (Retail Allowance) + Commission + Bonus.


Job Description:

- Handle all walk-in and phone enquiries from customers

- Explain product information to customers

- Participate in outdoor sales activities and roadshows

- Handle counter duties and cashiering

- Handle administrative work

- Achieve individual sales and team target

- Other ad-hoc duties / reassignment if required.



Job Requirement:

- Good communication skills

- Pleasant personality

- Good customer service

- Result-oriented, highly motivated

- Computer literate

- Subject to duty roster

Interested candidates, please email your updated resume to Irene Lim at: irene.lim@achievegroup.asia to apply or contact via Whatsapp : 8832 5996

EA Personnel: Irene Lim Choo Eng
EA Personnel No: R1110784
EA License No: 05C3451

Do you possess a genuine passion for connecting with people and making a positive impact? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for you to join our team as a Customer Care Associate where you will be responsible for providing excellent customer service support and overseeing administrative tasks related to customer care operations.

Roles & Responsibilities

• Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner
• Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives
• Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles
• Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system
• Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, driving data-driven decision making
• Identify opportunities and provide insights with proposed recommendations to enhance customer experience and improve processes
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Support and execute any ad-hoc duties and projects as assigned or required, including the possibility of doing shift duties at information counters

Requirements

• ITE/Diploma in any field or equivalent
• Minimum 2 years of experience in customer service, preferably in a fast-paced environment
• Shift work required
• Customer-centric mindset with a passion for delivering exceptional experiences
• Proficient in organisational skills to manage customer records, documentation and administrative tasks
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Ability to work well in a team or independently
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Pro-active, self-motivated and keen learner
• Willingness to work on weekends and Public Holidays as required

Information

Only shortlisted candidates will be notified.

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

As a Community Care Associate, you contribute directly to our seniors' everyday happiness and quality of life. You are an integral part of a motivated care team that ensures our seniors leave our centres happy and look forward to returning everyday. You do this through our person-centred care model that encourages our seniors' independence and stimulates their cognitive and physical functions, whilst also looking after their care needs. You will continue to grow in your role with support and training from our dedicated team of professionals.

You will assist in the day-to-day operations of the centre by carrying out the following duties:

Clinical Skills

• Assist in serving & witness pre-packed medication / apply to prescribe a topical medication
• Assist in client health monitoring & assessment
• Assist in the implementation of an Initiate Care Plan (ICP)
• Monitor & provide feedback on ICP activities
• Provide Dysphagia care & Eatsafe protocol
• Support client on distressed

Functional Skills

• Assist in Modified Barthel Index (MBI) assessment
• Plan & conduct activities
• Conduct structured and interactive activities
• Perform Basic Activities of Daily Living (ADL)
• Assist with Passive Range of motion exercises (PROM)
• Assist with and implement individual therapy

Operational Skills

• Perform escort duties & build rapport with residents and their family members
• Response to service challenges
• Manage workplace challenges with resilience (relationship & emotional support)

QUALIFICATIONS

• Nitec / Diploma / Certificate in Healthcare or equivalent course
• Some experience in social service or the healthcare industry would be an advantage
• Facilitation skills and healthcare knowledge would be an advantage

OTHER INFORMATION

• Ability to listen and express clearly in English
• Proficient in Google Suite Applications, Whatsapp, Youtube, Zoom
• Able to work independently and meet deadlines
• Having a caring, empathetic and patient personality to form positive relationships with seniors and caregivers
• Excellent service mindset to serve the senior community
• Pleasant, proactive and highly accountable for the work assigned

• Assist with centre open houses and other company events
• Any additional duties assigned by your supervisor to support the centre

• Employee will require to work on 5 work week (Operating Hours are from 7 am to 7 pm)
• Expected shift hours from 7 am to 4.30 pm, 7.30 am to 5 pm, 8 am to 5.30 pm, 8.30 am to 6 pm, 9 am to 6.30 pm and 9.30 am to 7 pm (42.5 working hours per week)

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

As a Care Associate, you will assist to deliver care duties to our seniors at Senior Day Care Centre (SCC).

You will be part of an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. Ideally, this person should also be promoting seniors' independence and maintaining their cognitive and physical functions. This person will facilitate small-group activities in SCC to enable seniors to gain dignity and fulfilment.

You will assist in the day-to-day operations of the centre by carrying out the following duties:

• Support basic activities for daily living (ADLs), including assistance with personal hygiene, mobility and transfers, toileting, diaper changing, feeding
• Monitor clients' medical and health conditions
• Facilitate small group activities and exercises catered to seniors' interests and hobbies, including persons with dementia
• Perform general housekeeping to maintain the cleanliness and hygiene of the centres
• Escort seniors to and from centres and transportation vehicles

Additional Responsibilities:

• Assist with centre open houses and other company events

QUALIFICATIONS

Required Qualifications & Skills:

• Certificate/ Training in Healthcare or equivalent
• Ability to listen and express clearly in English
• Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom)
• Ability to work independently and in a team
• Have a caring, empathetic and patient personality to form positive relationship with seniors and caregivers
• Proactive and observant in identifying and attending to the needs of seniors

Additional Skills:

• Some experience in social service or healthcare industry would be an advantage
• Facilitation skills and knowledge would be an advantage

Other Requirements:

• Minimum GCE N' or O' Level
• PSLE education certification would require an additional IELTS certification

OTHER INFORMATION

There are multiple locations for this position

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health

Working Location: Tanjong Pagar

Key Responsibilities:

・Greet and welcome guests with a warm and friendly demeanor.

・Provide detailed information about our menu, including knowledge of Japanese-Italian fusion dishes, ingredients, and preparation methods.

・Take orders accurately and communicate effectively with the kitchen staff.

・Serve food and beverages promptly, ensuring presentation aligns with the restaurant's high standards.

・Maintain cleanliness and organization of the dining area, including setting and clearing tables.

・Handle guest inquiries and resolve any issues with professionalism and poise.

・Assist in inventory management and restocking of dining room supplies.

・Collaborate with the kitchen and management team to ensure a seamless dining experience.

・Stay informed about current culinary trends and Japanese-Italian fusion cuisine.

Requirements:

-Minimum 1 year of experience in a fine dining establishment

-Basic knife skills

-Knowledge of basic cookery methods

Remuneration:

- Basic salary: $2800-$3000 (Depending on experience)

- Working hours: Monday to Friday: 10am-3pm | 5pm-10.30pm

: Saturday: 2.30pm-10.30pm

: (If not busy can go back earlier)

-Off on Sunday and PH (PH sometimes might open but will have another day of restaurant closure)

-5 days’ work week (Sunday off, Saturday 1/2 day + another 1/2 day in the week)

Job Specifications:

1. To carry out receptionist duties

2. To conduct intake for Community Services clients

3. To provide administrative support to Community Services department

4. To support the Deafblind programme and other events of SADeaf

Job Description

1. Social Work-related duties:

• To conduct intake for all clients seeking assistance from Community Services.
• To refer clients to SW/CM after intake.
• To prepare case files for clients and keep case files for discharged clients.
• To support the social worker/case manager in intervention sessions, and conducting home and job-site visits.
• To liaise with companies and clients/members for events / workshops, and employment support.
• To assist in sourcing and developing resources for Deafblind programme.
• To source and develop resources for online/physical training and workshops to benefit the Deaf, Hard of Hearing and DeafBlind community.
• To support in outreach and raising awareness and any events or programmes organised by Community Services or SADeaf, as necessary.

2. Administrative-related duties:

• To conduct reception duties by attending to calls, messages, visitors and emails.
• To provide first response to all general enquiries and direct them to the respective department or staff-in-charge accordingly.
• To process Client Card for clients.
• To process payments made by clients.
• To receive letters and couriers.
• To handle media publicity content, and design social media and communication posts.
• To do data entry and other administrative tasks.
• To support the Senior Case Manager/Senior Social Worker in the administrative duties.

3. Any other lawful and reasonable duties as assigned by the Supervisor.

Requirements:

- Minimum Diploma with 1-3 years of relevant working experience in the social service sector. Entry level candidates are welcome to apply.

- Preferably candidate with Diploma in community and social services (or any other equivalent or higher certification)

- Good communication and interpersonal skills.

- Experience and background in working or volunteering with the Deaf community is an advantage

- Ideally with knowledge of Sign Language, preferably Singapore Sign Language (SgSL)

- Possess strong planning, organizational and analytical skills

- Tech-savvy, innovative, and meticulous; must be comfortable and proficient in working with digital tools (Microsoft office suite and Google Drive products).

- Able and willing to work on weekends, weeknights, holidays, and outside office hours, if needed.

Only Singaporeans need apply.

Only shortlisted applicants will be notified.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Summary:
- Islandwide, 5days - 44hours/ week
- Luxury Watch & Skin Care
- Basic up $2000 + Commission, Gross Up $5000
- AWS & Bonus, Fun Working Team

Responsibilities
- Provide excellent customer service while achieving sales target
- Assess customers’ needs and provide assistance and information on product features
- Build productive trust relationships with customers
- Maintain and manage merchandise displays and inventory

Requirements:
- Customer service oriented
- Able to work retail hours (i.e. shift work, public holidays and weekends)

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Khor Wan Ying (R22109948)

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Deliver consistent good customer service including inquiries, and complaints at all times
• Be customer-centric with both internal and external stakeholders via all communication channels.
• Handle phone and email enquiries of current and prospective customers of NTUC Health
• Advise and promote the value of our NTUC Health services to the customers.
• Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
• Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
• Track and monitor customers enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
• Meet KPI requirements.
• Perform any other duties that may be assigned from time to time by the Reporting Officer.

QUALIFICATIONS

• Preferably general degree or minimum A Levels with some customer service experiences
• Someone with strong written and verbal communication skills
• Someone who is resourceful and provides timely and accurate information to our seniors
• Someone who is patient and meticulous and enjoys working with a senior person.
• Prior experience in the healthcare sector is preferred.
• Proficiency in a 2nd language would be advantageous.

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health