Total 1 Design Consultant job vacancies in Information Technology category in The United States of America

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Manager Telecoms address our customers’ two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Telecom TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoiding problems before they occur. Telecom TAMs work closely with a range of colleagues to drive best support practices, deliver consistent service levels, and ensure complete customer satisfaction. Join us to do the best work of your career and make a profound social impact as a Technical Account Manager Telecom on our Customer Success team.

As a Technical Account Manager Telecom, you will be a key member of the Dell Technologies Customer Success Team who supports our largest and most strategically important customers. You will be responsible for building relationships within the account(s) to become a Telecom customer’s trusted advisor; focused on the total customer experience and satisfaction. You will leverage various Dell Technologies resources to drive proactive activities, promoting system health and customer satisfaction. You will also provide detailed customer reporting using a cross-section of services tools and applications. You will also be expected to collaborate with Dell Technologies account teams to understand the business strategy and support sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Technical Account Manager Team in Singapore.

You will:

• Provide direct support to our Telecom customers for incidents involving infrastructure hardware (servers, storage, networking) in specific reference architecture and validated solutions based on RedHat OpenStack/OpenShift or VMware Telco Cloud Platform.
• Deliver and exceed on response, restore, resolve Service Level Agreements (SLAs), and other Key Performance Indicators (KPIs) goals as per customer expectations and contractual obligations.
• Compile, analyze, and report statistical data and trends relating to service-level compliance and operational effectiveness.
• Act as a Telecom solution/environment-based expert.
• Maintain a deep understanding of the customer environment and Telecom product-specific expertise.

Essential Requirements :

• 12+ years of experience working in a Telecom environment, with a strong understanding of Telecom Network including Radio, Core, 5G, Cloud Infrastructure and Solutions.
• Experience working with Tier1/2 Communication Service Providers (CSPs) and leading the delivery of critical services including deployment and support.
• Experience in dealing with third-party-provided services and collaborating engagement with 3rd party partners/software vendors to build the support ecosystem and enable serviceability for next-generation 5G Networks.
• Deep expertise across one or more hardware infrastructure technologies (Server, Networking, Storage) combined with exposure to solution stacks involving Virtualization (OpenStack, vSphere) or Containerization (Kubernetes in an RH OpenShift or VMware Tanzu environments).
• Technical escalation point for critical issues for other internal Dell Technologies Services teams (Deployment, Field teams, Managed Services).

Desirable Requirements

• Working knowledge of VMware Cloud Foundations (VCF) is a plus
• Networking fundamentals such as CCNA, CompTIA Network+, or equivalent working experience

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