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TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.
Responsibilities:
- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.
- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.
- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.
- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.
- Manage the entire product line life cycle, from strategic planning to tactical activities.
- Support product positioning and customer demand, and guide product development from conception to launch.
- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
Qualifications
- Bachelor's or higher degree in a related discipline.
- 3+ years product management experience.
- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.
- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.
- Good data analytical skills and logical thinking.
- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.
- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.
- Excellent written and verbal communication skills in English.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.
Responsibilities:
- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.
- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.
- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.
- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.
- Manage the entire product line life cycle, from strategic planning to tactical activities.
- Support product positioning and customer demand, and guide product development from conception to launch.
- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
Qualifications
- Bachelor's or higher degree in a related discipline.
- 5+ years product management experience.
- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.
- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.
- Good data analytical skills and logical thinking.
- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.
- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.
- Excellent written and verbal communication skills in English.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
Official account of Jobstore.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software EngineeringJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
At Salesforce, reliability & trust is our #1 priority. Our customers demand a high quality, responsive and predictable application. As an engineer joining the Customer Centric Engineering team, you will get an opportunity to work on a broad set of challenging customer-related issues which will require a wide range of technologies and troubleshooting of the Salesforce Data Cloud product. As a Customer Centric Engineer you will investigate, reproduce, diagnose and propose fixes for complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.
Responsibilities
Using your .NET/Java, JavaScript, Database, Web API and UI skills to solve critical customer escalations
Figuring out ways to find “the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
Identifying root causes, proposing test cases and proposing code changes to fix the problem.
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring internal support teams on technical issues and best practices
Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert
Championing Supportability and Debug ability initiatives throughout development and developing new debugging tools while working closely with product teams
Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability.
Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.
Deliver presentations highlighting metrics, trends and success stories to engineering teams
Foundational Requirements
BA/BS in Computer Science or a related Engineering degree is highly preferred or equivalent work experience with demonstrated proficiency
At least 4-6 years of experience in software development environment
Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
Unparalleled debugging, troubleshooting and problem-solving skills
Learn quickly and be productive in a highly collaborative, lightning-fast environment
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
Ability to take complex problems and break them down into smaller tasks
In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
A strong background in open source technology.
Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
Knowledge about cloud security and best practices.
Willing to learn new technologies
Tech Requirements
Must have a background in an Object Oriented Development Language (C#, Java)
Very good understanding of RDBMS (Oracle / SQL Server and/or other relational databases like PostgreSQL, MySQL etc.). Good understanding of SQL performance tuning.
Experience with a known IDE: Eclipse or IntelliJ or VSCode
Good understanding of log parsing / analysis in Splunk and creating reports/dashboards.
Experience working with AWS
Experience utilizing the following JavaScript frameworks/libraries: RequireJS / Grunt / Node / jQuery / jQuery UI / Bootstrap / Backbone / Handlebars / Mustache
Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues.
Utilization and troubleshooting of SOAP & REST based APIs
Salesforce knowledge preferred
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Official account of Jobstore.
We are looking for a medior Product Manager Mortgages!
The Dutch housing market is always a hot topic. Whether it's the shortage of houses, the recent surge in interest rates or the sustainable housing transition we need to make. ING is always looking to make impact for potential and existing customers. We are looking for a product manager with strong project and stakeholder management skills to take on these exciting challenges!
The department | the tribe
In our department ( tribe ) Mortgages NL we work towards becoming the best mobile-led, sustainable mortgage bank of the continent. We are looking for an experienced product manager ( customer journey expert ) to help us realize this ambition. Do you have affinity with developing and optimizing our mortgage product? Do you have experience and affinity with creating the best digital journeys for our customers? Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!
Your team | the squad
Mortgages is one of the largest tribes within ING Retail, with 60 agile teams ( squads ) in Amsterdam, Leeuwarden and abroad. The tribe entails all products and processes associated with starting and having a mortgage at ING. With 600.000+ customers we are one of the biggest mortgage providers in the country.
ING embraces hybrid working. Part of the time you work from one of our offices in Amsterdam.
We currently have one customer journey vacancy in the product Service Excellence, part of the product area In Life Management. Our purpose is “Being a reliable and available partner that empowers customers in making autonomous decisions during the full lifetime of their mortgage”. This means we focus on improving and digitizing the journeys our mortgage customers go through during the lifetime of their mortgage. Examples can be making a mortgage prepayment, changing interest instalments, or changing ownership of the mortgage. Together with fellow customer journey experts and IT-engineers, you drive realization of the best customer experience for our customers and employees according to ING's customer experience principles: personal, easy and smart.
Your task
With your squad you contribute to the continuous optimization of customer and employee facing processes, providing an excellent customer experience, improving the conversion, resolving incidents, and co-creating the future vision on mortgages. You work fact-based, both qualitative and data - with an eye on customer experience, operational risks, costs and in dialogue with stakeholders such as IT-engineers in your product, risk parties, UX-designers and architects.
How To Succeed
You are a team player, have excellent problem-solving ability and can drive projects from concept to execution. As customer journey expert you:
About you
As Product Manager Mortgages, you have:
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
Interested?
Please upload your CV and motivation letter by clicking the “Apply” button.
Would you prefer further information first or an informal get-to-know? Please send an email to the Product Lead of Product Service Excellence, Reina Wit at reina.wit@ing.com.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Read more at Working at ING.
______________________________________
Wil jij het verschil maken voor ING’s hypotheekklanten en samen met je squad werken aan het creëren van de beste (digitale) customer journeys? Binnen ING hypotheken zoeken we een gedreven customer journey expert binnen Hypotheken!
Onze klanten hebben dagelijks te maken met veranderde persoonlijke en economische omstandigheden die impact hebben op hun financiële situatie. Als ING Hypotheken helpen we klanten niet alleen aan de voorkant met de financiering van hun ideale huis, ook willen we er voor onze klanten zijn tijdens de looptijd van hun Hypotheek product.
Op dit moment hebben we een customer journey vacature in het product Service Excellence, onderdeel van het productgebied In Life Management. Onze purpose is "Being a reliable and available partner that empowers customers in making autonomous decisions during the full lifetime of their mortgage”. Dit betekent dat we ons richten op het verbeteren en digitaliseren van de journeys die onze klanten doorlopen tijdens de levensduur van hun hypotheek, soms wel 30 jaar!
Als Customer Journey Expert binnen het Product Service Excellence, creëer je ultieme eenvoudige, digitale en persoonlijke journeys voor al onze hypotheekklanten. Hierbij kun je denken aan: (extra) aflossen van de hypotheek, het (tussentijds) wijzigen van rentes, bouwdepots of het ontslaan van een schuldenaar op de hypotheekakte na scheiden of overlijden. Er is nog een wereld te winnen op al deze journeys, en dat doe je natuurlijk niet alleen! Je werkt hierbij samen in een team. Die, net als jij, vakkundige en gedreven experts zijn die de allerbeste oplossing voor onze klanten willen en dit ook weten te realiseren.
Concreet
Wij zoeken: een ervaren, analytisch messcherpe, zelf startende en klantgerichte Customer Journey Expert / product manager / business analist / business consultant binnen het product Service Excellence.
Op het gebied van hypotheken weet je je als geen ander in te leven in onze verschillende doelgroepen en hun behoeften. Je bent een scherpe denker, data driven en weet dit voortvarend te vertalen naar nieuwe kansen. Daarbij ben je pro-actief, besluitvaardig, resultaatgericht, durf je dingen ‘anders’ te doen en heb je de vaardigheden om goed en makkelijk met veel verschillende betrokkenen te schakelen.
Je pakt zaken op, toont lef en zorgt dat het voor elkaar komt. Jij hebt executiekracht en weet hoe je plannen en ideeën omzet in daadwerkelijk resultaat. Anderen help je om, net als jij, succesvol te zijn.
Daarnaast
Ontwikkeling en doorgroei
Binnen ING realiseren we ons dat we voor de realisatie van kwalitatieve groei, steeds moeten zorgen dat we de beste mensen op de juiste plekken hebben. Daarom investeren we veel in jouw persoonlijke doorgroei en ontwikkeling. Maar we verwachten ook dat je hierin zelf initiatief neemt en jezelf altijd op de hoogte houdt van actuele ontwikkelingen binnen je vakgebied en jezelf blijft verbeteren. We ondersteunen je graag in je doorgroei, zowel horizontaal als verticaal, en we bieden je goede carrièrekansen.
Interessant arbeidsvoorwaardenpakket
In deze full-time functie (36 uur) heb je als Customer Journey Expert bij ING heb je recht op:
Meer weten of solliciteren?
Herken jij je in dit profiel, solliciteer dan nu! Als je nog vragen hebt over deze functie, kun je contact opnemen met HR Recruitment of met Reina Wit, Product Lead Service Excellence via reina.wit@ing.com. Wij maken graag kennis met je!
Ben jij al zeker van je keuze en wil jij aan de slag bij Hypotheken? Solliciteer dan direct via onderstaande sollicitatiebutton. Geef in je motivatie aan waarom wij écht met jou in gesprek kunnen gaan voor deze vacature.
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Product Risk & Customer Centricity Expert DBNL
At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. To deliver on this ambitious promise, we are building a strong, digital organization. Keeping Domestic Bank Netherlands (DBNL) safe & secure is key in this ambition. As Product Risk Expert within DBNL, you engage and enable senior management in their control & resilience accountability, specializing in Product Risk and Customer Centricity.
Aim of ODCR is to deliver on ING staying safe & secure by engaging and enabling ING (business) leaders to be in control of their (local) processes and activities, while doing this in the most efficient and effective way for ING as a whole. Through the ODCR Experts, ING leaders are provided with a complete overview of all control and resilience requirements for the respective risk topics. In the Expert team, the Product Risk & Customer Centricity Expert owns the requirements for topics related to customer suitability (PARP), ESG and accessibility.
The opportunity
As a strategic partner for the first line risk owners, you drive the control & resilience calendar related to your expertise across the business domains. In close cooperation with the ODCR Business Partners, you work with the business line and tribe leadership in helping business leaders be in control, implement new requirements and focus on what matters.
Your role and responsibilities
In your role as Product Risk & Customer Centricity Expert you:
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you will stay curious, keep learning and take on responsibility. In return, we will back you to develop into an even better version of yourself.
Requirements
We offer you
A job from 36 to 40 hours and a unique offer that fits in with the times of today. We consider your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions:
Furthermore, within the local and global COO organization you can count on a range of opportunities to invest in your personal and professional growth.
We redefine banking. What about you?
There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!
Your application?
Contact for more information about this role: Alex.ten.Cate@ing.com
Do you want to apply directly? We look forward to receiving it! Who are you? What are your ambitions? Please upload your CV and motivation letter by clicking the “Apply” button. You will receive a prompt response to your application. We may invite you to an interview at a time convenient to you. There will be at least two interviews to make sure we can get to know each other well, i.e., so we can get to know you as a potential new colleague, and you can get to know us as a potential employer.
Official account of Jobstore.
ING is looking for a Senior Product Manager (Customer Journey Expert). Are you a product manager with strong project and stakeholder management skills to take on these exciting challenges? Keep on reading!
The Dutch housing market is always a hot topic. Whether it's the shortage of houses, the recent surge in interest rates or the sustainable housing transition we need to make. ING is always looking to make impact for potential and existing customers.
**Proficiency in Dutch is a requirement for this position. For more information, please visit our Dutch vacancy here.**
The department | the tribe
In our department (tribe) Mortgages NL we work towards becoming the best mobile-led, sustainable mortgage bank of the continent. We are looking for an experienced product manager (customer journey expert) to help us realize this ambition. Do you have affinity with developing and optimizing our mortgage product? Do you have experience and affinity with creating the best journeys for our customers? Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!
Your team | the squad
Mortgages is one of the largest tribes within ING Retail, with 60 agile teams (squads) in Amsterdam, Leeuwarden and abroad. The tribe entails all products and processes associated with starting and having a mortgage at ING. With 600.000+ customers we are one of the biggest mortgage providers in the country.
You will working in our product Service Excellence, part of the product area In Life Management. Our purpose is “Being a reliable and available partner that empowers customers in making autonomous decisions during the full lifetime of their mortgage”. This means we focus on improving and digitizing the journeys our mortgage customers go through during the lifetime of their mortgage.
Together with your squad, you drive realization of the best customer experience for our customers anemployees according to ING's customer experience principles: personal, easy and smart.
Roles and responsibilities
As a Senior Product Manager, you:
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
Interested?
Please upload your CV and motivation letter by clicking the “Apply” button.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Read more at Working at ING.
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Job Requisition ID #
Position Overview
This is a Senior Product Management role reporting to the Sr. Director of Data Product Management in the Enterprise Systems & Experience (ESE) which is Autodesk's Information Technology (IT) organization. The Data Products & Insights Product Domain's mission is to enable and empower key Autodesk functions such as Marketing, Customer Success, Finance, Sales, People & People experiences through actionable insights, automation, self-service, and scalable data capabilities.
Autodesk is seeking a Senior Product Manager w to join us with deep experience in enterprise Customer Success data, insights, and data platforms to join the newly formed Data Products & Insights Product Management Group within ESE. The successful candidate will partner with the lead of our Enterprise Data Hub (EDH) to manage, develop, and evolve our Customer Success data products and insights.
Responsibilities
You will drive the vision and strategy for the Customer Success Data, Insights, & Analytics product group within the Data Products & Insights Domain in furthering company goals and objectives
Develop deep domain expertise, including deep customer needs and deep insights into high impact opportunities
Oversee delivery of roadmap commitments in partnership with Eng with Product Management accountable for landing business impact as the "CEO of product capability set"
You will partner closely with the Customer Success Product Domain, Sales, Sales Strategy, COO Finance, Marketing, Sales Ops, Sales Enablement, and Sales Product domain to inform strategy and vision
Define and publish rolling 12-month roadmaps for the Customer Success Data and Insights product group aligned to our goals, prioritizing the most important problems that will drive the biggest impact for Autodesk
Define OKRs including the measurement methodology, baseline, and targets by quarter, supported by a high confidence roadmap to land the committed business impact
Ensure understanding and strategic partnership through regular interlocks, 1:1s and stakeholder management best practices
Minimum Qualifications
8+ years of experience in Product Management
8+ years of experience driving strategy, vision, and implementation of enterprise customer success data and insights, partnering with enterprise architects, engineering, and multiple stakeholders (business, legal, compliance)
7+ years of experience with product instrumentation, product instrumentation tools and technologies (e.g., Google Analytics) and product telemetry data
You have excellent spoken and written communication skills with an ability to state things simply and you persuasively for a variety of audiences - internal, external, business, and technical
Exceptional planning, facilitation, dependency management, risk management & analysis skills
BS Degree in Computer Science, IT, Engineering, Mathematics or equivalent
Preferred Qualifications
MS Degree in Computer Science, IT, Engineering, Mathematics or equivalent
Experience working with geographically diverse teams and remote employees a plus
Technical fluency; understanding and discussing architectural concepts, schedule tradeoffs, and new opportunities with technical team members
You take risks and can make quick decisions
You can take vague requirements, clarify, and drive them to execution
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Official account of Jobstore.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.
Responsibilities:
- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.
- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.
- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.
- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.
- Manage the entire product line life cycle, from strategic planning to tactical activities.
- Support product positioning and customer demand, and guide product development from conception to launch.
- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
Qualifications
- Bachelor's or higher degree in a related discipline.
- 5+ years product management experience.
- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.
- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.
- Good data analytical skills and logical thinking.
- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.
- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.
- Excellent written and verbal communication skills in English.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
ING is looking for a Product Manager with strong delivery experience! Do you have the execution power to turn a plan into action and have the stamina to continuously optimize your processes using a data driven approach? Are you up for a challenge? Please read on!
The department | Daily Banking & Mobile Led
For our tribe Daily Banking & Mobile Led, we are offering you the opportunity to join one of our multi-disciplined squads within the Identity, Onboarding & Outreach Product space to help us shape the future of our onboarding journeys! The Identity, Onboarding & Outreach area provides an exciting mix of direct customer interaction and fast evolving technology with a clear aim to provide the best (first) customer impression while also preventing financial economic crime.
The team | Identity, Onboarding & Outreach
At Identity, Onboarding & Outreach we are responsible for onboarding more than 250.000 new ING retail customers per year. With 5 multi-disciplined squads we welcome all retail customers and manage both mobile onboarding as well as onboarding via our assisted channels and provide onboarding capabilities to other domains such as Mortgages and Business Banking. We continuously explore, release, and test new features to provide safe processes that delight our customers. We do this in constant dialogue with our colleagues at Product fulfilment, KYC, Digital & Customer Interactions, Fraud & Cybersecurity and Customer Data. A superior customer experience and conversion optimalization are key to move forward.
Roles and responsibilities
You are a Product Manager with a passion for customer journeys, affinity with IT and ability to create superior customer flows whilst also adhering to necessary risk and compliance controls. As a Product Manager you:
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
Want to apply directly?
Upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!
Official account of Jobstore.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
In Customer Service Platform (CSP), we innovate, develop advanced technologies and customer service product solutions that integrate with all TikTok's applications across the global markets. Our vision is to serve TikTok's billions of users with smart and efficient self-service help solutions and empower our support specialists with best-of-the-class customer service platform ecosystem and tools, which deliver the best customer service experience.
Responsibilities:
- Analyze user insights, gather current industrial trends, design and launch strategic infrastructural and scalable platform solutions as building blocks to achieve company's business objectives.
- Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, product roadmap development, detailed requirements, prototyping, product launch and post launch operation support.
- Establish strong partnership between Customer Service Product team and regional business team, advocate platform product solutions and derive smart customisation to meet local business requirements.
- Define product key performance metrics and process metrics, design product dataset and perform regular data analysis to derive the insights that guide the product iterations.
- Manage the entire product line life cycle, from strategic planning to tactical activities.
- Support product positioning and customer demand, and guide product development from conception to launch.
- Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
- Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
- Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
Qualifications
- Bachelor's or higher degree in a related discipline.
- 3+ years product management experience.
- Proven product management working experience in customer service field of E-Commerce business. Good knowledge of E-Commerce buyer, seller and customer service agent's user habits on E-Commerce support products will be a bonus.
- Experience of working in large complex organisations, collaborating with cross functional teams across globe in a highly dynamic environment.
- Good data analytical skills and logical thinking.
- Ability to maintain a keen attention to detail, able to multitask, prioritise the task and deliver the results under pressure.
- Sincere empathy for the customer and a commitment to resolve the challenges they present or experience.
- Excellent written and verbal communication skills in English.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Official account of Jobstore.
Application Deadline:
Address:
33 Dundas Street WestJob Family Group:
We are looking for a Director of Product Management to lead our multi-year Customer Identity Access Management (CIAM) modernization program. As one of BMO’s top transformational priorities, the Director will be accountable for delivering the outcomes that will lead to a unified and enhanced customer experience across P&BB and the Enterprise.
The Director is responsible for establishing the broad vision, strategy and guiding the implementation set out in the modernization roadmap. The Director will work across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals. The Director will provide product, process, and technical expertise, including:
The ideal candidate must demonstrate an ownership mentality, intellectual curiosity, a strong desire for continuous improvement, and a passion for empowering and leading others,
Qualifications:
Compensation and Benefits:
Pay Type:
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
