Total 17 Customer Service Manager job vacancies in Pulau Indah

工作職責：

• 透過電話、電子郵件或即時聊天及時回覆客戶詢問，並提供準確的資訊或協助。
• 認真傾聽客戶的疑慮，解決問題，找到適當的解決方案，確保客戶滿意。
• 達到或超過關鍵績效指標 (KPI)，例如呼叫解決時間、客戶滿意度評分、首次通話解決率和遵守時間表。
• 隨時了解產品或服務、公司政策和行業趨勢的最新信息，以便為客戶提供準確且相關的資訊。

工作要求：

• 至少 SPM 畢業生並精通英語和中文。
• 擁有客戶服務經驗，最好有呼叫中心經驗。

工作時間：

• 5.5天，固定早班

津貼和福利

• EPF、SOCSO、阿拉巴馬州

Job Responsibilities:

• Respond promptly to customer inquiries via phone calls, emails, or live chat, and provide accurate information or assistance.
• Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
• Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

Job Requirements:

• Minimum SPM graduate and proficient with both English & Chinese languages.
• Possessed experiences in customer service line, preferably in Call Centre.

Working hours:

• 5.5 days, fixed morning shift

Perks & Benefits

• EPF, SOCSO, AL

• BPO Company @ Bukit Indah
• Up to RM 4500++ (depends on experience)
• Min SPM
• Benefit: Allowances

Job Responsibility:

• Handling all inbound and outbound calls pertaining to customer complaints and other raising issue
• Handling general inquiries related to billing and other concerns from customers

Requirements:

• Qualification: Min SPM
• Able to liaise with both Mandarin and English speaking counterpart
• Knowledge in Microsoft Office and possess swift typing skills
• Minimum 1 year related working experience

If interested, please send your resume or Whatsapp to 0187633119

Perks & Benefits

• Allowance
• EPF
• SOCSO

• Call Centre @ Bukit Indah
• Up to RM 4500++ (depends on experience)
• Min SPM
• Benefit: Allowances

Job Responsibility:

• Handling all inbound and outbound calls pertaining to customer complaints and other raising issue
• Handling general inquiries related to billing and other concerns from customers

Requirements:

• Qualification: Min SPM
• Able to liaise with both Mandarin and English speaking counterpart
• Knowledge in Microsoft Office
• Minimum 1 year related working experience

If interested, please send your resume or whatsapp to 0187633119

Perks & Benefits

• Allowance
• EPF
• SOCSO

• BPO 公司@Bukit Indah
• 高達 RM 4500++（取決於經驗）
• 最低 SPM
• 福利：津貼

工作職責：

• 處理與客戶投訴和其他問題相關的所有呼入和呼出電話
• 處理與帳單相關的一般詢問以及客戶的其他問題

要求：

• 資格：最低SPM
• 能夠與國語和英語的同行聯絡
• 了解 Microsoft Office 並具備快速打字能力
• 至少 1 年相關工作經驗

如有興趣，請寄履歷或Whatsapp至0187633119

津貼和福利

• 津貼
• 公積金
• 社會保險協會

• 武吉英達呼叫中心
• 高達 RM 4500++（取決於經驗）
• 最低 SPM
• 福利：津貼

工作職責：

• 處理與客戶投訴和其他問題相關的所有呼入和呼出電話
• 處理與帳單相關的一般詢問以及客戶的其他問題

要求：

• 資格：最低SPM
• 能夠與國語和英語的同行聯絡
• Microsoft Office 知識
• 至少 1 年相關工作經驗

如有興趣請寄履歷或whatsapp至0187633119

津貼和福利

• 津貼
• 公積金
• 社會保險協會

Project scope:

• Handling general inquiries related to billing and other concerns from customers.

Job scope:

• Attend to customers' inquiries via inbound & outbound calls, in both Eng & Man.
• Channels: Inbound & outbound calls, email (only for internal communication)

Requirements:

• With at least 1-year of experience in customer service
• Preference for candidates with Call Centre experience – Voice and non-voice
• Fluent in both languages Eng & Man (Main Requirement, must be a mandarin speaker)
• Proficient in Microsoft Office
• Swift typing skills

Working Hours: MON - FRI: 8AM - 5PM / 8:30AM - 5:30PM / 9AM - 6PM Shifts are based on operational requirements
SAT: 8AM -12PM / 8:30AM - 1230PM /9AM - 1PM 
OFF: Sundays, and SG-based Public holidays

Perks & Benefits

• Employee equity
• Central location
• Work life balance

Business Nature: Office of outsourced customer service, Bukit Indah

Working hours: 

• Monday to Friday: 8AM - 5PM / 8:30AM - 5:30PM / 9AM - 6PM
• Saturday: 8AM -12PM / 8:30AM - 1230PM /9AM - 1PM
• OFF: Sundays, and SG-based Public holidays

Shifts are based on operational requirements

Salary: RM3500 - 4500 per monthly

Job Responsibilities

• Handling general inquiries related to billing and other concerns from customers.
• Attend to customers' inquiries via inbound & outbound calls, in both English & Mandarin
• Channels: Inbound & outbound calls, email (only for internal communication)

Requirements

• Minimum 1 year of experience in customer service
• Preference for candidates with Call Centre experience – Voice and non-voice
• Fluent in both languages English & Mandarin (Main Requirement, must be a mandarin speaker)
• Proficient in Microsoft Office
• Can swift typing skills

Perks & Benefits

• Commission and bonus

專案範圍：

• 處理與帳單相關的一般詢問以及客戶的其他問題。

工作範圍：

• 透過工程師和工程師的呼入和呼出電話處理客戶的詢問。
• 管道：來電、來電、電子郵件（僅用於內部溝通）

要求：

• 擁有至少1年客戶服務經驗
• 優先考慮具有呼叫中心經驗的候選人 - 語音和非語音
• 流利的英漢雙語（主要要求，必須會說普通話）
• 精通微軟Office
• 快速打字技巧

工作時間：週一至週五：上午 8 點 - 下午 5 點 / 上午 8:30 - 下午 5:30 / 上午 9 點 - 下午 6 點 班次依營運要求而定
週六：上午 8 點 - 下午 12 點 / 上午 8:30 - 下午 1230 點 / 上午 9 點 - 下午 1 點
休息：週日及新加坡公共假期

津貼和福利

• 員工股權
• 中心位置
• 工作與生活的平衡

業務性質： Bukit Indah 外包客戶服務辦公室

工作時間：

• 週一至週五：上午 8 點至下午 5 點 / 上午 8:30 至下午 5:30 / 上午 9 點至下午 6 點
• 週六：上午 8 點 - 中午 12 點 / 上午 8:30 - 下午 1230 點 / 上午 9 點 - 下午 1 點
• 休息：週日及新加坡公共假期

班次根據營運要求而定

薪水：每月 RM3500 - 4500

工作職責

• 處理與帳單相關的一般詢問以及客戶的其他問題。
• 透過英語和國語呼入和呼出電話處理客戶的詢問
• 管道：來電、來電、電子郵件（僅用於內部溝通）

要求

• 至少 1 年客戶服務經驗
• 優先考慮具有呼叫中心經驗的候選人 - 語音和非語音
• 流利的英語和普通話兩種語言（主要要求，必須會說普通話）
• 精通微軟Office
• 可以快速打字

津貼和福利

• 佣金和獎金

Job Scope:-

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue .
May also respond to emails, chats, or messages through various communication channels.

To exceed customers expectation in terms of customer service & accurate information.
Need to have a comprehensive understanding of the products or services offered by the company to effectively assist customers and answer their questions.

Requirements:
Min 1-year of experience in customer service in Call Centre.
Fluent in English & Mandarin language
Proficient in Microsoft Office and typing skills

Can whatspp Ms An (013-8917374) 

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

工作範圍：-

處理與客戶一般查詢、投訴、評論、回饋和其他問題相關的所有來電。
還可以透過各種溝通管道回覆電子郵件、聊天或訊息。

在客戶服務和準確資訊方面超越客戶的期望。
需要對公司提供的產品或服務有全面的了解，以有效地協助客戶並回答他們的問題。

要求：
至少 1 年呼叫中心客戶服務經驗。
流利的英語和普通話
精通 Microsoft Office 和打字技巧

可以whatspp 安小姐 (013-8917374)

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities and Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

• Assist in calling up customers for service / sales interactions;

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable;

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

• Over-ride transactions as per Bank defined transaction limits;

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

• Observe and comply with the Bank’s Code of Conduct & Ethics;

Other Responsibilities

• Maintain confidentiality of customers and Bank’s information in a responsible manner;

• Keep a clean, organized work area and maintain a professional appearance;

• Attend all trainings as applicable including e-learning/Workday;

• Filing of reports;.

• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;

• Carry out other duties as assigned periodically.

Requirements

Education/Qualification

• Malaysian citizen

• Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

• Related working experience in financial institution or related field

• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge

• High level of integrity and accountability

• Excellent service mindset and communication skills and cross selling skills

• Professional appearance and courtesy

Certification/Licensing Requirements (optional)

• FIMM / UT license

• PCE & TBE license

Realise your full potential at Hong Leong Bank by applying now.

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.

Financial Responsibilities  :

• Membuat rencana aktivitas penjualan berdasarkan target yang ditetapkan, menentukan prioritas yang harus dicapai dalam jangka pendek maupun jangka panjang sehingga rencana kerja tersosialisasi dengan baik.
• Memastikan penguasaan dan pemahaman mendalam atas produk-produk yang dikeluarkan perusahaan, maupun produk-produk investasi dan relevansinya dengan kebutuhan pasar 

Operational Responsibilities :

• Mematuhi prosedur dan peraturan internal maupun eksternal dalam hal : KYC, Compliance, Certification, Audit.

Service Responsibilities :

• Memastikan pelaksanaan  pelayanan kepada nasabah untuk memastikan kepatuhan terhadap standar perusahaan dalam meningkatkan kualitas kepuasan nasabah
• Memastikan tingkat kepuasan nasabah atas layanan finansial yang diberikan, demi membangun hubungan baik dengan nasabah preferred existing maupun baru

Memastikan seluruh keluhan/complaint nasabah terselesaikan dengan baik, serta memastikan penyelesaian dilakukan tepat waktu dan memenuhi kebutuhan nasabah dengan tetap memperhatikan ketentuan yang berlaku di CIMB Niaga.