Total 7 Director/C-Level Customer Service Manager job vacancies in Others category in D07 Golden Mile, Middle Road

Summary

This position is responsible for the management of revenue maximization in Rooms and create Revenue Management processes in the Hotel.

Job Responsibilities

• Measure & drive total profitable revenue performance, including rooms and F&B, against strategy & targets and adapts current strategy as necessary for the hotel.
• Facilitate, guides, and directs all department heads in selecting the optimum revenue opportunities for the properties to ensure our strategic objectives are achieved.
• Actively monitor the competitive environment and elaborates revenue & pricing optimizing tactics and strategies in order to maximize Revenue Generation Index (RGI).
• Consultation and coordination with stakeholders at properties, regional and corporate levels, identifying and pulling together the deliverables.
• Develop short, medium and long-term objectives, strategies and action plans, which may be cascaded through the business.
• Co-Lead hotels’ annual topline budget & business planning.
• Develop an overall Dynamic Pricing & Revenue Strategy by market segment, channel or/and feeding market.
• Develop the process to forecast the topline revenue of all revenue centers of the business and implement the inventory controls accordingly, maintaining parity guarantee.
• Support and Impact the Revenue & Reservations Teams at the hotel.
• Coordinate Recruitment, Talent Management & Learning and Development to ensure alignment of overall quality and service.
• Lead Revenue Management Culture across the Hotel.
• Review, audit & maintain revenue relates systems (Opera,TARS, RMS) & channels and Tools.
• Provides analysis of Business Intelligence and Data Management.

Qualifications / Experience

• Minimum of 4 years’ experience in similar position.
• Bachelor’s degree in Accounting, Revenue, hotel management or related field.
• Results oriented team player who works well with internal and external customers.
• Excellent analytical skills.
• Strong verbal and non-verbal communication skills required.
• E-Distribution channels and system experience in an upscale branded hotel chain.
• Solid knowledge of Reservations and Sales processes.
• Excellent command of English language.
• Knowledgeable of Microsoft Excel, PowerPoint and Word.
• Knowledgeable of Opera & RMS.

The Emerging Corporates Function Group Manager manages multiple teams through other managers.  In-depth  understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business.  Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.  Excellent communication skills required in order to negotiate internally, often at a senior level.  Some external communication/negotiation may be necessary.  Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s).  Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses.

Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a Function Head as an intergral member of the leadership team within a country/site location, job family, or line of business.

Responsibilities:

• Drive innovation on the solutions we provide clients through partnerships with product specialists and subject matter experts, while structuring deals that balance risk and reward.
• Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB)
• Oversee the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times
• This people leadership role is responsible for leading a team of managers of Relationship Managers (RMs).
• These RMs are responsible for actively calling on clients to deepen relationships and proactively owning, responding to and anticipating future needs, challenges or risks, in addition to identifying and pursuing new clients aligned with CITI COMMERCIAL BANK (CCB)’s value proposition.
• Attracting, retaining and motivating a team, along with responsibility for managing a budget and meeting team sales goals.

Qualifications:

• 17+ years of experience
• In-depth knowledge of all aspects of commercial banking including strong commercial credit knowledge and an ability to quickly learn new products and services
• Possesses sound judgment and is creative in providing credit/deposit solutions to bank clients
• Significant experience with commercial credit decision making authority, with experience in complex capital structures and cross border transactions
• Minimum intermediate level credit skills with the capability to demonstrate advanced level credit skills to be appointed a senior credit officer
• Ability to work effectively in team setting
• Able to effectively interact with a variety of internal and external constituencies
• Proven track record of successfully managing and leading teams through complex change; a reputation for retaining, attracting and developing talent   
• Proven leadership ability with excellent interpersonal communication skills
• Must be able to express a sound opinion, able to agreeably present another viewpoint
• Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. 
• Must have a sharp business development focus and demonstrate innovative approaches
• Able to quickly adapt priorities based on the latest data insights

Education:

• Bachelors degree, potentially Masters degree and  managerial experience

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Job Family Group:

Commercial and Business Sales

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Job Family:

Relationship Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

• Demonstrate proficiency in managing call center hotlines and ensuring timely follow-up actions.

• Coordinate effectively for funeral arrangements.

• Exhibit versatility in conducting client meetings, whether within the office, on-site visits, or through virtual communication platforms.

• Facilitate the transfer of the deceased to funeral homes.

• Collaborate closely with operations staff and the Finance Team.

• Undertake any additional ad-hoc duties as assigned.

Kindly whatsapp to 98894141 to apply !

Jay

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is forOffice of Campus Infrastructure and Services (OCIS).
• Propose, develop and implement programs to maintain buildings, equipment, and grounds/spaces inclusive of overall appropriate preventive maintenance schedules and procedures efficiently in an optimum condition.
• Provides oversight and technical assistance to Campus Development and Space Management team, which actively serves as the consultant, project manager and executor to development, upgrading and construction projects and other estate management matters. The Senior Manager/Assistant Director also serves in various advisory capacities to SMU on various upgrading and improvement works, whenever the expertise is suited for.
• Work with respective FMS Trade Specialist to formulate operational and maintenance requirements for the range of Engineering (Hard Services) contracts for newly replaced or commissioned systems.
• Actively drive innovation, efficiency, sustainability and productivity efforts as well as technology adoption to enhance facilities operations and service delivery.
• Be the key member of Smart and Digital Transformation projects undertaken by FMS.
• Manage Capex, Additions & Alterations and improvement projects including budgeting, cost control, procurement, execution and ensuring delivery quality.
• Be the key member in the preparation of tender documents and technical specifications for various facilities and engineering services.
• Perform, conduct review, and take responsibility in liaising with all maintenance vendors/FMS Trade Specialists to ensure understanding of operational procedures, to provide optimal functioning of the systems under his/her care.
• Propose, plan and implement good practice procedures to achieve energy efficiency. Assist to review and establish an energy management plan to achieve the SMUs target energy-saving benchmarks.

QUALIFICATIONS

• Relevant degree in Engineering/Facilities Management/Electrical Engineering/Mechanical Engineering/Building Services or equivalent.
• Preferably with minimum of 4 years as manager in the Facilities Management industry.
• Demonstrated experience in managing Facilities and Building services and systems and strong with hands-on. Those who have experience in managing M&E, air-conditioning and mechanical systems, building management/automation systems and Smart FM will have an added advantage.
• Able to plan and implement ad-hoc facility improvement or modification work at short notice which is achieved through a constant heightened state of preparedness instilled in our team as well as supporting vendors.
• Familiar with Singapore Codes and Practices, contract administration and procurement procedures
• Proficiency in engineering tools such as AutoCAD and able to read engineering and technical drawings.
• Able to anticipate customer needs, change goals and direction quickly and multitask.
• Ability to maintain a budget on maintenance and projects.
• Proven comfort and experience to interact effectively with customers and associates, both inside and outside of the organization
• Proficiency with general office PC applications (i.e., word processing, spreadsheets).
• Demonstrated sound coordinating, personal interface skills and communication skills.
• Good analytical and organisational skills with strong leadership skills, structured with strong work ethics.
• Resourceful, good team player, result driven and able to work independently in a fast-paced environment.
• Comfortable with ambiguity, enjoy challenges and problem solving.
• Have a keen and natural affinity for technology and innovation.
• Has an obvious safety mindset and displays good WSH behavior.

OTHER INFORMATION

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

SAP S4HANA SD Lead (Senior Manager- Associate Director)

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We are looking for candidates who are self-starter, innovative mindset and enjoys experimenting and playing with new tech.

About the role:

• Drive the design, build and deploy activities for S4HANA Sales and Distribution module, acting as a Lead
• Hands-on system prototyping, testing and support
• Drive client design workshops on the S4HANA Sales and Distribution functionalities
• Multiple experiences with requirements gathering and solution design for the S4HANA Sales and Distribution solution
• Domain knowledge in Sales and Distribution processes
• Able to work effectively independently
• Able to engage and educate clients on S4HANA Sales and Distribution functionality then distill their requirements into clear and concise design documentation

Right profile:

Top 5 Mandatory skills

• Core Sales and Distribution Functions and Processes
• Experience in S4 Hana SD projects
• Integration with CRM, GTS and FSM
• Integration with Core SAP modules (PP, MM, FI etc)
• Experience in Variant Configuration, BoM and Hana new SD functionalities (aRMA, aATP, BRFPlus, OPD etc)

Good to have skills

• Data Migration
• Interfaces

Technical experience:

1. Must have 8+ years of experience focused on implementing S4HANA Sales and Distribution module

2. Must have done at least 2-3 cycles of E2E implementations

Professional Attributes:

1. Strong written and verbal communication skills

2. Strong analytical skills

3. Strong team stakeholder engagement and management skills

We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Job Descriptions:

Assist Card Centre General Manager to achieve business development goals and manage customer service issues:

1. Oversee Credit Card, Loan and Merchant Business product management and marketing;

2. Oversee product life cycle management, business partner management, marketing strategy and product oriented business KPIs;

3. Analyze market trends and competitive environment, providing strategic advice；

4. Act as B role when other Department Deputy General Manager/Department is not available;

5. Other adhoc tasks.

Job requirements:

• A Bachelor Degree or above in related fields;

• At least 5 years of banking/credit card product management experience;

• Strong product knowledge and understanding to the market trends and development;

• Strong business acumen combined with a results-driven and performance-oriented professional approach；

• Strong ability to handle pressure, and efficiently manage multiple tasks. Able to react quickly and take appropriate actions in urgent situations;

• Excellent analysis and communication skills;

• Effectively bilingual in English and Chinese so as to communicate effectively with our China counterpart and Chinese-speaking customers.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Corporate Communications and Marketing (OCCM).
• Content and Social Media Strategy:
  • Develop and execute comprehensive content and social media strategies that align with our brand's goals and values.
  • This includes tailored strategies for each social media platform, influencer engagement, and leveraging social networks to drive qualified traffic to our brand sites.
• Social Content Creation:
  • Oversee the creation of high-quality, timely content that responds to changing trends in social media.
  • This includes managing the social editorial calendar, curating and creating content, and promoting it through social advertising.
• Social Media Intelligence and Measurement:
  • Manage the budget for tools and platforms essential for effective social media marketing.
  • Provide in-depth analysis and insights into the impact of social media channels on our overall marketing efforts, keeping the corporate marketing team updated on industry trends and best practices.
• Social Media Crisis Management:
  • Monitor online brand mentions and potential crisis situations.
  • Collaborate closely with the corporate communications team to address issues promptly.
  • Manage customer communication through private messaging channels.
• Social Media Governance and Leadership:
  • Develop and maintain a robust social media governance process.
  • Educate internal stakeholders on best practices, content strategies, and brand application guidelines.
  • Supervise and mentor content and social team members and student contributors.
• Stakeholder Engagement:
  • Foster collaborative relationships with internal and external stakeholders to ensure alignment and consistency in messaging and branding.
• External Agency Management:
  • Lead and motivate external agencies in developing innovative social media touchpoints that convey our key messages effectively.
  • Ensure the quality of service and value for money.

QUALIFICATIONS

• Degree in Journalism, Mass Communications, or a related field.
• Minimum of 5 years of experience in social media planning and community engagement, preferably in both agency and client environments.
• Strong understanding of digital and social media landscapes, including regional channel management, community engagement, governance, crisis communications, performance marketing, and measurement.
• Proficiency in digital and social media tools such as Drupal, WordPress, Google Analytics, Social Media Management Platforms, Social Listening Platforms, and Project Management Platforms.
• Exceptional copywriting skills; proficiency in design, photography, and videography is a plus.
• SEO expertise, including the ability to generate inbound links.
• Experience in influencer management and regional platforms such as WeChat, LINE, Tik Tok is a plus.
• Proactive, collaborative team player with excellent interpersonal and communication skills.
• Adaptable, detail-oriented, organised, and able to meet tight deadlines.

OTHER INFORMATION

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University