Total 2 Customer Service job vacancies in Sales / Marketing category in Johor

Company Business Nature: Dehumidification and environment control solutions (Manufaturing of dehumidifiers, dryers, chillers, air purifiers etc)

Responsibilities:

• Require travelling to customer sites to perform equipment Testing & Commissioning according to design conditions, service & repair and customer support. Travel up to 75% of the times at site and providing support to customer over the phone.
• Diagnose, troubleshooting and correct malfunctions in electrical and mechanical on equipment. To minimize equipment downtime and ensure customers' satisfaction.
• Conduct equipment training to customers.
• Give technical feedback by submitting details field service reports.
• Communicate professionally with customer in service-oriented manner both in person and in writing.
• Help in promoting Annual Maintenance Contract (AMC) service and indirect sales on company products.
   

Requirement:

• Candidate will be based at the Johor Service Centre at Masai.
• Experience in Electrical Control Panel & Power Panel.
• Diploma/Certificate in Electrical/Engineering, Chargeman (AO), IKM or equivalent
• Minimum 3-5years experience in Electrical is preferred.
• Able to work independently with minimum supervision and willing to learn and resourceful.
• Able to speak and write in English.
• Candidates must have own transport.
• Candidates is willing to travel outstation including Singapore.

Perks & Benefits

• Employee equity
• Commission and bonus
• Work life Balance 

公司業務性質：除濕及環境控制解決方案（除濕機、乾燥機、冷水機、空氣清淨機等製造）

職責：

• 需要前往客戶現場根據設計條件進行設備測試和調試、服務和維修以及客戶支援。高達 75% 的時間出差到現場並透過電話為客戶提供支援。
• 診斷、排除故障並糾正設備的電氣和機械故障。最大限度地減少設備停機時間，確保客戶滿意。
• 對客戶進行設備培訓。
• 透過提交詳細的現場服務報告來提供技術回饋。
• 以以服務為導向的方式與客戶進行面對面和書面的專業溝通。
• 幫助推廣年度維護合約 (AMC) 服務和公司產品的間接銷售。
  

要求：

• 候選人將駐紮在馬西的柔佛服務中心。
• 電氣控制面板和電源面板經驗。
• 電機/工程、Chargeman (AO)、IKM 文憑/證書或同等學歷
• 具有至少 3-5 年電氣經驗者優先。
• 能夠在最少的監督下獨立工作，願意學習且足智多謀。
• 能夠用英語說和寫。
• 候選人必須擁有自己的交通工具。
• 候選人願意前往包括新加坡在內的外地旅行。

津貼和福利

• 員工股權
• 佣金和獎金
• 工作與生活的平衡