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Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.
Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:
Responsibilities:
• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels
• Resolve customer complaints brought to your attention
• Create policies, procedures and oversee the customer service processes
• Conducting surveys and writing reports based on customer feedback on products and services
• Ensure compliance are met along with the business regulations, and take appropriate action when necessary
• Analyze internal operations and identify areas for process enhancement
• Answering client correspondences through email, social media and via telecommunication
• Relaying extensive product information to customers
• Managing orders, stocks and ensuring their prompt delivery
• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed
• Create filing system for customer records, including contact information, purchases and billings.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
Requirements:
• One or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage
• Good interpersonal, written and oral communication skills
• Able to lead the team to promote excellent customer service
• Ability to diagnose problems quickly and foresee potential issues
• Creating policies and procedures on customer service process
• Possess excellent product knowledge to enhance customer support
• Conduct quality assurance surveys with customers and provide feedback
• International business experience
AAA International Group was first established in Los Angeles, California during the 1990’s. AAA International Group started of a high-tech enterprise specializing in research, product development and production of biological washing and cell beauty. Since the incorporation, the group has then expanded to cover a comprehensive chain throughout the industry, ranging from manufacturing, research and development, marketing, and after-sales service. AAA International Group first make its appearance in Los Angeles, California as a manufacturing factory with a professional biotechnology research and development laboratory. From then, the Group has then grown further and has now encompassed the whole Cell Health and Beauty industry. Moving forward, the Group has set its sights on strengthening its international reach by establishing branch factories in Malaysia, Thailand, Indonesia, India and Europe. AAA International Group has also set its sights to establish its own marketing offices in more than 50 different countries across the world. With our ambitious expansion plan, we strongly encourage our people to move between roles and provide global exposures. AAA strive to make a positive impact on people and the economy. We work smart, play hard and never give up. Looking forward to welcome like-minded individual who share our values & sentiment to join us!
1 Responsibilities
To attend to customers' complaints /feedback and to ensure the complaints are resolved
professionally in compliance with company service standard.
To follow up on defect rectification progress and work closely with Technical Team for dispute
resolution.
To submit critical defects progress report in a timely manner to Technical Team for investigation
and rectification.
To propose an appropriate solution and provide them regular feedback for their continuous
product quality improvement.
To ensure compliance to regulatory and internal SOP.
To perform other ad-hoc duties as assigned by the superior.
Perform any other ad-hoc tasks as maybe assigned by the superior or Company.
2 Qualifications/Requirements
Candidate must possess at least SPM or equivalent
At least 1 year (s) of experience in customer service preferable in property development
industry.
Able to speak in Malay/English, Mandarin will be an added advantage.
Computer literate and knowledge in Microsoft Office. (Word and Excel)
High proficiency in written and verbal communication skills.
Knowledge of building defect and able to work under pressure
Able to work on weekends and public holidays.
Possess own transport and willing to travel.
Strong communication and interpersonal skill with positive attitude.
Perks & Benefits
Scientex property development division, it is made up of the flagship development in Pasir Gudang, Johor Pasir Gudang which is strategically located within the Eastern Growth Corridor of Iskandar Malaysia adjacent to Johor Bahru City, Malaysia. Spanning an area of 1,100 acres, this integrated self-contained township shall comprise 11,549 residential and 532 commercial properties when fully completed. To-date, more than 5,807 residential,143 commercial and 84 industrial units have been completed and handed over to the purchasers.Scientex Kulai, our 2nd property project was launched in March 2008. It is located in Mukim Sedenak, Kulai Johor with an area of 250 acres. It lies within the Second
Responsibilities:
Requirements:
Perks & Benefits
Established since 26th October 1989, Azonic Motion & Engineering is specialized in the trade of mechanical, electronic & electrical, pneumatic, hydraulic machine parts…
職責:
要求:
津貼和福利
Established since 26th October 1989, Azonic Motion & Engineering is specialized in the trade of mechanical, electronic & electrical, pneumatic, hydraulic machine parts…
1 職責
關注客戶的投訴/回饋並確保投訴得到解決
專業符合公司服務標準。
跟進缺陷整改進度並與技術團隊密切合作解決爭議
解決。
及時提交關鍵缺陷進度報告給技術團隊進行調查
和整改。
提出適當的解決方案並定期向他們提供回饋,以確保他們的持續
產品品質提高。
確保遵守法規和內部 SOP。
執行上級交辦的其他臨時職務。
執行上級或公司可能指派的任何其他臨時任務。
2 資格/要求
候選人必須至少擁有 SPM 或同等學歷
至少 1 年房地產開發客戶服務經驗優先
行業。
能說馬來語/英語,會說普通話將是一個額外的優勢。
電腦知識和 Microsoft Office 知識。 (Word 與 Excel)
高度熟練的書面和口頭溝通技巧。
了解建築缺陷並能承受工作壓力
能夠在週末和公共假期工作。
擁有自己的交通工具並願意出差。
良好的溝通和人際交往能力以及積極的態度。
津貼和福利
Scientex property development division, it is made up of the flagship development in Pasir Gudang, Johor Pasir Gudang which is strategically located within the Eastern Growth Corridor of Iskandar Malaysia adjacent to Johor Bahru City, Malaysia. Spanning an area of 1,100 acres, this integrated self-contained township shall comprise 11,549 residential and 532 commercial properties when fully completed. To-date, more than 5,807 residential,143 commercial and 84 industrial units have been completed and handed over to the purchasers.Scientex Kulai, our 2nd property project was launched in March 2008. It is located in Mukim Sedenak, Kulai Johor with an area of 250 acres. It lies within the Second
!!!WE WANT YOU!!!
Homestay Customer Service
Working hours: Full time 6 days a week
Chill and fun environment
Job Descriptions:
Job Requirements:
!!!我们需要你!!!
工作时间:一个星期六天制
轻松的工作环境,年轻的氛围
有上进心,刻苦耐劳
工作范围:
工作要求:
Perks & Benefits
De Luma is a property management company which based in Bukit Mertajam .A thoughtfully curated space for you to immerse in the DeLuma, hosted by a team of young adventurers who are passionate about living experience.
!!!WE WANT YOU!!!
Homestay Customer Service
Working hours: Full time 6 days a week
Chill and fun environment
Job Descriptions:
Job Requirements:
! ! !我們需要你! ! !
工作時間:一個星期六天制
輕鬆的工作環境,年輕的氛圍
有上進心,刻苦耐勞
工作範圍:
工作要求:
津貼和福利
De Luma is a property management company which based in Bukit Mertajam .A thoughtfully curated space for you to immerse in the DeLuma, hosted by a team of young adventurers who are passionate about living experience.
!!!WE WANT YOU!!!
Homestay Customer Service
Working hours: Full time 6 days a week
Chill and fun environment
Job Descriptions:
Job Requirements:
!!!我们需要你!!!
工作时间:一个星期六天制
轻松的工作环境,年轻的氛围
有上进心,刻苦耐劳
工作范围:
工作要求:
Perks & Benefits
De Luma is a property management company which based in Bukit Mertajam .A thoughtfully curated space for you to immerse in the DeLuma, hosted by a team of young adventurers who are passionate about living experience.
工作職責:
工作要求:
津貼和福利
CBS Advance Engineering Group, an "Eco Friendly Resource" which has been established since 2011. Our main product brand, the ORIGREENᵀᴹ has developed a series of environmental friendly BIO products to provides consultancy services and superior solutions to unmet needs in excellent Environmental Management. Our service comprises : • Cleaning and Hygiene Management • Facilities Management • Odor & Emissions Contral Management • Productivity and Efficiency Management • Water and Waste Water Treatment Management CBS Advance Engineering Group aims to provide non-toxic, non-chemical, natural green solutions in helping facilities & establishments to improve their productivity and efficiency by transforming their waste and neglected issues into environmental friendly to the earth.
We are looking for a motivated, dynamic Customer Development Executive - Outdoor Account Management to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.
To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.
In this role you will be responsible for:
The ideal candidate will possess:
Highly Desirable:
Rewards and Benefits
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Locations:
Rentokil Initial (M) Sdn Bhd
No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang
Official account of Jobstore.
We are looking for a motivated, dynamic Customer Development Executive - Outdoor Sales Consultant to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.
To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.
In this role you will be responsible for:
The ideal candidate will possess:
Highly Desirable:
Rewards and Benefits
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Locations:
Rentokil Initial (M) Sdn Bhd
No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang
Official account of Jobstore.
Operational services provided by this HC to PgP1 are detailed as follows with each departments:
Planner
a. Alignment on forecast volume, trend and planning.
b. Coordinate on daily shipment including mode of transport request, criticality
and etc. and make the best decision on suitable mode of transportation.
c. End to end track and trace for all shipments.
d. Special booking and hypercare attention on expedite/I-STAR/ad-hoc
shipment including being able to support over the weekend or beyond the
working hours.
e. Attend any plant workshop or meeting by LOG
f. Coordinate on holiday planning and support needed for shipment.
g. Data collection and sharing include monthly and shipment dashboard.
h. Close follow up on shipment transfer to external warehouse to ensure meet
shipment cut off time.
End customer's logistics team (payers)
a. Support the requirement of end customer on logistics request, ad-hoc shipments,
reporting, rate and billing clarifications daily.
b. Quarterly meeting to discuss on LSPs performance, strategization, allocation and other
arising issue together with PgP1, PUI and network team
Shipping
a. Alignment with Shipping on LSP allocation, expedite shipment arrangement and provide
clear instruction on critical materials shipments arrangement (delay, pull in and etc.)
b. Coordination on mode of shipment, timeliness of documentation, truck delay or issues
which not able to perform any of the loading on time.
External warehouse
a. Alignment on mode of shipment, capacity, timing on loading, forecast planning,
inventory available or to be made available to plan for the loading, invoice cut off to
meet the cut off time.
b. Coordination on change of mode of shipment where needed to support business
needs.
LOM/Engineering/Quality team
a. Alignment on shipment arrangement and track and trace for trial shipment on
packaging change, sample and quality shipment.
TMC (Vietnam)
a. Contact window for Overland shipment with TMC (Vietnam)
Procurement
a. Provide tender support on the volume and sharing/feedback on the LSP performance
to PUI/LSP manager
b. Ensure rate card is always valid and trigger for action whenever near expiry and
provide clarification/suggestion on the new rate with improvement needed from LSP.
c. Alignment on new lane introduction or back up plan based on needs and frequency.
LSP
a. Allocation of volume among LSPs, and solve bottleneck in capacity issue
b. Optimize freight based on the allocation and quota rate capped.
c. CIP projects to achieve both process efficiency and cost savings
d. LSP performance management, including change route, exception handling, KPI
tracking and track and trace.
e. Ability to do strategization towards each LSP according to their performance, dynamic
capacity and rate
f. Manage LSPs operational deviations including root cause analysis and PDCA for
improvement.
g. Conduct MBR meeting with LSPs.
h. Coordinate on claim management between internal, LSP including liaising with
surveyor or adjustor and informing plant regarding to final result and also the
chargeback (if any).
i. Adhoc quote request.
j. CIP projects to achieve both process efficiency and cost savings
k. CIP projects to achieve both process efficiency and cost savings
l. Conduct regular LSP audit.
Official account of Jobstore.
Job Overview
Plan and execute the replenishment of the production in order to secure the optimized production utilization and customer supply.
Job Description
Coordination of activities related to packing material planning:-
Official account of Jobstore.
Reporting directly to the Plant Manager, the incumbent is responsible for the customer service function and the logistics/procurement control function of the plant located in Bukit Mertajam.
Official account of Jobstore.
Hiring immediately @ Location : Georgetown, Penang
Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English
* We welcome applications from freshers.
Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)
Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300
Responsibilities
● Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
● Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
● Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
● Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
● Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
● Ensuring innovation and quality in every customer interaction.
● Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
● Maintaining a comprehensive awareness of the client's strengths in the industry.
● Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
● Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
● Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
● Excellent understanding and knowledge on high technology products and computers and operating systems
● Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
● Excellent judgment and decision-making skills
Language allowance 300RM Per month
Official account of Jobstore.