Total 67 Customer Experience Manager job vacancies in Education / Training category in Pulau Indah Industrial Park

Responsibilities:

▶️Lead yoga classes, ensuring a safe and supportive environment.

▶️Provide personalized attention and adjustments to students.

▶️Greet and assist clients with inquiries, registrations, and payments.

▶️Respond to client feedback and concerns with professionalism.

▶️Maintain studio cleanliness and organization.

▶️Collaborate with management on promotional activities.

▶️Conduct Aerial, Pilates, Barre-less, Wheel, & Yoga classes (an advantage).

Qualifications:

✅Certified yoga instructor with at least 2 years of experience.

✅Excellent communication and customer service skills.

✅Knowledgeable about yoga philosophy and anatomy.

✅Strong organizational abilities.

✅CPR and First Aid certification preferred.

Working Hours:

8am to 1pm (including 1-hour lunch), 5pm to 9pm.

1 off day per week (Weekday)

Join us in making a difference in our yoga community!

Apply now for the Full-Time Yoga Instructor & Customer Service Representative position.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Duties and Responsibilities:

• Conduct basic research on Singapore Chinese culture.
• Manage research projects in Singapore Chinese culture.
• Build partnerships with academia, cultural/civic organisations and public institutions, as well as cultural practitioners and enthusiasts.
• Oversee the presentation of research content, including the production of documentaries, publications and online articles.
• Organise public outreach programmes to present research on Singapore Chinese culture to target audience.

Requirements:

• Good university degree. A master’s degree by research is advantageous.
• Preferably with at least four years of working experience.
• Strong writing, presentation, engagement and administrative skills.
• Resourceful in researching for relevant information related to Singapore Chinese culture.
• Able to write and speak in English and Chinese/Mandarin.
• Possess an eye for details for editing/vetting in both English and Chinese.
• Have analytical skills for preparation of project proposals.
• Able to engage and work with diverse partners and stakeholders.
• Can work independently as well as in a team.
• Have a strong interest in and knowledge of Chinese culture.

We regret that only shortlisted candidates will be notified.

Business Development

· Execution of local market education strategy as per brand strategy and alignment.

· Drives salon business development and brand positioning via trainings on product, services and soft skills.

· Uphold brand values and 7K standards to drive strong brand love and luxury mindset with internal and external stakeholders across all execution.

· Lead the conception and adaptation of new education and training projects beyond current product and services. This includes additional brand-led initiatives and division’s education projects.

· Conduct education sessions for direct-to-consumers via Live/recorded sessions on online platforms and business partners events / masterclasses.

· Identify opportunities and/or gaps, analyze in-salon market share & work closely with brand and commercial team to uplift salon’s productivity

· Education content materials: translation of related materials to local language, vetting through of product and service menus, script preparation for direct-to-consumer education and support to brand on product and services related content.

· Routing plans: 60% on-trade and 40% classes (offline and online).

· Monitor competition and report on market initiatives.

· Build and maintain strong partnerships with network of Care Coaches and Stylists.

Training Excellence

· Create structured training modules and schedules to ensure efficiency and productivity to reach out to targeted trainees to all channels of distribution, including but not limited to Sephora, Salons and Marketplaces.

· Track performances and efficiency of education sessions accordingly to brand and global KPIs.

· Execute trainings for internal stakeholders in-line with brand initiatives.

· Drives usage and manage local content on Access (online education platform).

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

· Master brand identity and knows sense of purpose

· Masters fundamental knowledge : products, categories, gestures, sales and service

· Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities

• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

• Pilots & monitors Retail Education's Efficiency

DESIGNS,TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience

• Delivers & transmits Education Contents • Provides personalized follow-up & coaching

• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

• Fosters empathy

• Knows customer profiles & transmits customer centricity

• Continuously elevates services standards and POS execution according to brand specificities

OTHERS

· Strong training capabilities to conduct engaging training sessions both online and offline

· Strong sense of luxury

· Experience in professional hair industry is a plus, but not necessary

· Digitally savvy. Knowledge and expertise in the latest gear, social apps, editing programs, equipment to do online trainings/livestreaming

· Competent on Microsoft office suites and social media apps

· Strong team player and collaboration spirit

· Able to conduct training sessions effectively in English and Mandarin

L'ORÉAL COMPETENCIES

· INNOVATOR

· STRATEGIST

· PEOPLE DEVELOPER

· INTEGRATOR

· ENTREPRENEUR

The prospect is expected to conduct quantitative and qualitative research as well as provide leadership and guidance to junior team members in the analyses of findings to address issues of concern to businesses. Amongst others, these include curating both primary and secondary data to support evidence-based output, deriving insights and business implications from data, and managing the conduct of research across geographical markets and business subject matters.

Job responsibilities:

• Provide leadership and guide the other member(s) of the team to identify, analyse and address issues of concern to businesses.
• Gather feedback to understand and identify the needs, concerns and future plans of businesses through surveys, quick polls and focus group discussions.
• Plan and manage the conduct of research in different geographical markets and a broad range of issues related to internationalisation, with the ability to chart trends and track indicators across markets. This includes planning and managing the conduct of internationalisation surveys.
• Conduct research and analysis on issues of concern facing significant segments of SMEs and the wider business community.
• Conducting workshops and focus group discussions, including the conduct of qualitative interviews and documenting case studies to showcase successful SMEs and provide guidance on best practices.
• Producing topical research reports, newsletters, economic write-ups and commentaries, and other in-depth market studies.
• Engage and work with the business community and relevant stakeholders to identify policies and programmes that should be put in place or changed to create a more pro-enterprise environment.
• Collaborating and liaising with government agencies, think-tanks, trade associations, business chambers and the business community at large.
• Work closely with respective business units (especially those related to internationalization) to understand and distil key areas of interest and concerns.
• Presentation of findings to Council members and other internal and external stakeholders at relevant platforms.

Job requirements

• Degree in Economics, Statistics, Finance, Business or a related discipline.
• 6-8 years of work experience, with more than 5 years of work experience in a research or policy formulation role.
• Strong analytical, consultation, facilitation, planning, research and presentation skills.
• Knowledge in the use of any of the following data science tools would be looked upon favourably: SPSS, Power BI, Tableau, R, SPSS and Python.
• Ability to present research and data findings in an easily understandable format that appeals to the business community.
• Strong written and communication skills, with the ability to effectively engage and reach out to external stakeholders and businesses at various levels.
• Proficient in organising, facilitating and leading focus group discussions and in-depth interviews.
• Have a good understanding of our Government’s policies, programmes and schemes for businesses as well as government regulations that impact businesses and have a passion in helping Singapore businesses.
• Comfortable in handling multiple tasks and projects.
• A self-starter and an effective team player.

Our Client:

Our Client is a leading financial institution with presence in Europe, US and Asia. Currently, they are looking for a Global Learning & Development Manager and this person will be responsible for learning & development function in SG, US and Europe region & to perform analysis on the business talent needs.

Job Description:

• Responsible for learning and development in Singapore, Europe and US regions, understand the organization strategies, regional business directions and analysis business talent needs to design proper talent develop solution.
• Generate learning work plan and design learning product based on talent development needs analysis.
• Lead and facilitate relevant training and learning program to achieve the target.
• Manage and govern learning progression, budget allocation and prioritization.
• Support internal trainer planning and develop external training agency.
• Customize and upgrade the core training end-to-end process of design, execution and measurement to increase ownership and enhance training effectiveness and quality.

Requirements

• Relevant experience, ideally L&D profession within the industry, with a strong passion on training program to support and offer employees career development.
• Excellent communication and coordination skills in cross-function/level projects and activities, good facilitation capability to host trainnings.
• Proven ability of L&D product and project planning, follow-up and implementation.
• Passionate on L&D, and dedicated to helping partners with their growth and progress.
• Excellent oral and written communication in English, effectively communicate and interact with senior leaders both verbally and in written form.

If you are a good fit for this role, kindly send your updated resume (indicating your Current or Last Drawn Salary and Notice Period) to recruitment@kairosglobalsearch.com

EA Licence No: 23S1615

Key Responsibilities:

Performance Management:

• Conduct quarterly performance appraisals for business development team to identify strengths and areas for improvement
• Develop and implement tailored career progression plans to nurture talent and drive employee engagement
• Provide personalized coaching and support to enhance individual and team performance, fostering a results-oriented culture within the organization

Onboarding and Training Programs:

• Design and implement comprehensive onboarding programs to ensure seamless integration of new sales team members into the organization
• Track and oversee the performance of new joiners through assessment tests and speed-to-sale ratio
• Coordinate and deliver impactful leadership training sessions to equip leaders with the skills and knowledge necessary for success
• Develop, facilitate and update learning materials for business development team members to enhance their sales acumen and effectiveness

Learning Conferences:

• Plan and execute quarterly and annual learning conferences, showcasing the latest industry trends and best practices
• Collaborate with internal stakeholders to ensure guest speakers develop relevant training content
• Analyze conference feedback to identify areas for improvement and drive enhancements for future events

Sales Management Support:

• Partner with the Global Business Development Head to maintain updated sales packages, policies, and procedures, ensuring alignment with organizational objectives
• Generate insightful sales reports and one-pagers for both internal decision-makers and external stakeholders
• Provide support for sales meetings and initiatives, leveraging data-driven insights to drive informed decision-making

Event Management:

• Oversee the team in coordinating offline events, including conferences, seminars, and workshops, to foster knowledge sharing and networking opportunities
• Manage event logistics from venue selection to catering, ensuring seamless execution and exceptional attendee experiences

Additional Responsibilities:

• Collaborate cross-functionally to align learning initiatives with strategic business goals, driving organizational growth and performance
• Continuously assess and enhance learning and development programs based on feedback, analytics, and business results, ensuring ongoing relevance and effectiveness

Requirements:

• Diploma/Bachelor's degree in Business Administration Marketing, Communications, or a related field or a related field
• 3+ years of experience in L&D management or sales management
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to analyze data and develop insights to drive performance
• Experience in developing sales presentations and proposals
• Proficiency in Microsoft Office and CRM software
• Knowledge of sales techniques and best practices
• Good in written and spoken English and Mandarin (Need to liaise with Mandarin speaking partners)

- CBD

- Financial Institution

- 5 days, (Mon–Fri: 9am - 6pm)

- Salary: $4000 - $8000

Job Descriptions

• Developing and implementing learning strategies and programs
• Identify and implement workplace learning need.
• Conduct orientation training for new employees.
• Design and conduct training briefing in the company with business development unit for employees.
• Maintain and review training course schedule
• Support the development of training roadmap
• Provide personalized coaching and support to enhance individual and team performance, fostering a results-oriented culture within the organization
• Plan and execute quarterly and annual learning conferences, showcasing the latest industry trends and best practices

Requirement

• At least 3 years of relevant experiences in L&D management or related field
• At least Diploma/Degree in Human Resource Management or equivalent
• Experience in Blockchain industry is a must

Tea Shop Barista / Tea Shop Assistant manager (Full Time Position)

Job roles and tasks:

Introduce, share and handle Speciality Tea such as White, Yellow, Green, Oolong, Red and Dark Tea.

Handle daily operation of the tea shop such as cashiering, brewing of tea, portioning, packaging, preparation of snacks and cold brew preparation.

Maintain and upkeep the image of the shop.

Additional roles of Assistant manager:

Monitor marketing efforts and schedule digital content roll out.

Learn to conduct Tea workshops.

Conduct private tea sessions for private bookings.

Requirement:

Must be able to work one weekend day.

We are looking for individuals who have an interest in pure tea and willingness to learn. Opportunities for WSQ - Speciality tea course will be sponsored after the first month of working with us and any other training courses can be sponsored to help create branding value for the Tea Shop.

We believe in a creating an enjoyable and professional work environment as it affects the brew of tea as we aim to serve the best cup of tea in Singapore.

Training will be provided.

Food hygiene level 1 and Work Safety certificate would be needed for the job. Job applicant would be sent for these courses before handling food preparation.

Only Singaporeans/PR.

Purpose Statement

The APAC EDUCARE team makes medical education and training accessible for Healthcare Professionals (HCPs) and internal Sales employees on online learning platforms. We are seeking a highly motivated Product Owner to provide user-friendly content and drive innovative solutions, ensuring that HCPs receive a world-class continuous education experience, so that more patient lives can be saved.

The Digital Learning Product Owner is a go-getter and change agent who has a clear vision of the future of medical education and digital learning. The Product Owner seeks to understand the learners’ education requirements and Boston Scientific business priorities, then incorporates this knowledge to develop and curate content and learning journeys on the learning management system (LMS).

The Digital Learning Product Owner champions for the best-in-class learning experience, proactively finding and executing improvement opportunities. The Product Owner owns the digital learning roadmap, and is the key point of contact who brings content live, from design and production, to communication and promotion. The Product Owner balances between being process-oriented and results-oriented, and thinks both operationally and strategically. The Product Owner knows how to leverage A.I. and mobile technology to create better ways of working internally, and delightful learning experiences for HCPs externally.

The position will be based out of the APAC Regional office in Singapore. To be successful, the Product Owner builds rapport and trust to establish close cross-functional and regional collaboration. The Product Owner enjoys working with people in-person and virtually, with stakeholders across APAC, the US and EMEA. The Product Owner encourages people to come onboard a journey of creating this future together, leading and influencing teams without authority.

Roles & Responsibilities

You will be responsible for:

1. Owning the end-to-end process of making digital training content, courses and learning journeys go live, ensuring that content is discoverable and utilized by users, and that users receive a best-in-class learning experience
2. Reporting metrics, and rallying teams to achieve and exceed goals
3. Understanding BSC’s regulatory review and approval process across different markets, and making sure the content and go-to-market plans are compliant
4. Embracing technology and driving projects to seek continuous improvements opportunities
5. Connecting teams, influencing stakeholders, and inspiring positive change

Requirements

• At least 10 years of relevant working experience
• Experience in Instructional Design, with proficiency in Articulate 360, Adobe Illustrator and Photoshop
• Experience in audio-visual editing and 3D video animation, with a keen eye for details and visual communication
• Experience in administrating LMS and incident management
• Experience in project management and data analysis
• Experience in Digital Marketing, content tagging and SEO Marketing
• Excellent interpersonal, collaboration, and communication skills
• Enjoys interacting with stakeholders in different time zones, remote teams and users
• Self-driven, proactive, resilient, and strong sense of ownership
• Calm under pressure, and strong ability to handle different tasks, priorities and personalities
• Meticulous, organized, effective, and accountable
• Coachable, curious, and open-minded

Other Preferred Qualifications

• Experience in following regulatory processes
• Experience in driving AI or mobile projects
• Experience using JIRA, SalesForce, Google Analytics, and Tableau
• Experience in a Commercial or Finance function
• Experience in a Regional role, interfacing and partnering with Global and Local teams

Responsibilities

• Developing and implementing learning strategies and programs
• Identify and implement workplace learning need.
• Conduct orientation training for new employees.
• Design and conduct training briefing in the company with business development unit for employees.
• Maintain and review training course schedule
• Support the development of training roadmap
• Provide personalized coaching and support to enhance individual and team performance, fostering a results-oriented culture within the organization
• Plan and execute quarterly and annual learning conferences, showcasing the latest industry trends and best practices

Requirements

• Diploma/Bachelor's degree in Business Administration, Human Resource Management or equivalent
• 3+ years of experience in L&D management or related field
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to analyze data and develop insights to drive performance
• Experience in developing sales presentations and proposals
• Proficiency in Microsoft Office and CRM software
• Knowledge of sales techniques and best practices
• Experience in using Excel function or Data Analytics tools will be an added advantage
• Experience in Blockchain industry is a must

We are currently recruiting for an L&D Manager who will be responsible for driving engagement with all learning programmes (legal and technical, and skill and behavioural) for all our people located in the Asia-Pacific region.

Key responsibilities of the role include (but are not limited to):

• Build relationships with key stakeholders in the Asia-Pac region to promote and develop learning.
• Legal Training: organise and develop the legal training offering for lawyers in Asia-Pac alongside our team of Knowledge Counsel (PSLs) and our training contacts locally.
• Global L&D Programmes: act as the Asia-Pac liaison for all global L&D programmes, working to: publicise and promote the programmes; build engagement with them; support attendance from local delegates; and help co-ordinate travel planning where necessary.
• Intranet: contribute content and ideas for development of L&D Intranet pages.
• Delivery: deliver skills training on the WFW University and other programmes.
• Trainees: develop and run Asia Trainees training programme in collaboration with the Grad Rec Team.
• Gap Analysis: work with the Head of HR for Asia to identify skills gaps and development plans.
• Mentoring: support the Global Mentoring and local Buddy Schemes in Asia-Pac.
• LMS: working with the L&D Administrator to ensure the Cornerstone Learning Management System is used to maximum impact for people in Asia-Pac. • Managing: co-manage the L&D Administrator alongside the SLM.

To be considered for this role, applicants must have:

• Minimum five years’ experience as an L&D professional in a corporate or commercial environment
• Experience of working in a professional services firm (L&D or otherwise)
• Effective skills facilitator and trainer
• Able to initiate, develop and design engaging and interactive skills training sessions
• Confidence in dealing with senior internal clients and external providers
• Recent experience of working with an LMS, preferably Cornerstone

Please note that only those candidates shortlisted will be contacted.

• International luxury brand with a focus on leather goods.
• Training role focusing on product training for the brand’s travel retail arm.

Regional Area Training Manager (Travel Retail)

about the company

Our client is a luxury brand with a presence around the world. With concrete plans for the future, its objective is to develop new business opportunities and boost its presence in the market. It is looking to build a team of passionate change-drivers who will work closely with the management team to bring the organisation to new heights, and to deliver strong, fast and sustainable growth in 2024.

about the role:

• Develop and implement comprehensive training programs for retail associates in Travel Retail locations, with a focus on product knowledge, including seasonal products.
• Conduct engaging and informative training sessions to educate retail teams on product features, benefits, and selling techniques.
• Collaborate closely with the retail operations team to understand specific training needs and tailor programs accordingly.
• Continuously assess training effectiveness and make necessary adjustments to optimize learning outcomes.
• Act as a brand ambassador and ensure consistent messaging and brand standards are maintained across all travel retail locations.
• Provide ongoing support and guidance to retail associates, addressing product-related inquiries and concerns.
• Partner with the marketing team to develop training materials and resources to support product launches and promotions in travel retail.
• Stay informed about industry trends, competitor activities, and customer preferences to enhance training content and delivery.

skills and experience required

• Previous experience in training or education, preferably in the retail sector.
• Willingness to travel extensively to various travel retail locations across SEA.
• Strong understanding of product knowledge and sales techniques, with a focus on luxury goods.
• Excellent presentation and communication skills, with the ability to engage and inspire retail teams.
• Highly organized with the ability to manage multiple projects simultaneously.
• Flexibility and adaptability to work in a fast-paced and dynamic environment.
• Passion for luxury brands and a commitment to delivering exceptional customer experiences.

If you feel you are the right person for the job, I'd love to hear from you! Please hit the apply button directly.

(EA: 94C3609/ R23112482)

Responsibilities:

1. Develop and implement a comprehensive learning and development strategy aligned with the company's business objectives and culture.
2. Identify training needs through regular assessments, performance evaluations, and feedback mechanisms, and design customized learning solutions to address them.
3. Collaborate with department heads and subject matter experts to develop and deliver training programs on various topics, including technical skills, leadership development, compliance training, and soft skills.
4. Coordinate and facilitate both in-person and virtual training sessions, workshops, and seminars, ensuring high-quality delivery and engagement.
5. Conduct quarterly performance reviews for employees in collaboration with department managers, providing constructive feedback, identifying strengths and areas for improvement, and setting OKR.
6. Partner with external training providers, educational institutions, and industry associations to leverage external resources and best practices.
7. Provide coaching, mentoring, and support to employees and managers to foster a culture of continuous learning and professional development.
8. Serve as a speaker and facilitator for training sessions, workshops, and events, delivering engaging and informative presentations on a variety of topics related to employee development, organizational culture, and professional skills.
9. Stay informed about emerging trends and best practices in learning and development, talent management, and HR technology, and recommend innovative solutions to enhance the employee experience.

Qualifications:

1. Bachelor's degree in human resources, organizational development, education, or a related field; master's degree preferred.
2. Minimum of 5 years of experience in learning and development, talent management, or HR generalist roles, preferably in a fast-paced technology or fintech environment.
3. Proven track record of designing, implementing, and managing successful learning and development programs that drive employee engagement, retention, and performance.
4. Strategic mindset with the ability to align learning initiatives with business goals and measure their impact on organizational performance.
5. Professional certifications such as CPLP (Certified Professional in Learning and Performance) or SHRM-SCP (Senior Certified Professional) are desirable.
6. A passion for learning and personal development, with a growth mindset and a commitment to continuous improvement.

• Location: Orchard
• Industry: Retail (Luxury brand)
• travel 50% of the time within the SEA & Australia.

Responsibilities

Training:

• Identify training gaps for development and implementation of annual training plans in accordance with company's vision and directives
• Curate, develop and maintain coaching materials based on training plans
• Conduct in-house programs and provide active coaching to identified stakeholders
• Develop evaluation and feedback tools to measure the effectiveness of training conducted and prepare action plans based on data collected
• On-site visits to observe purchase behavior and client interactions to identify gaps
• Coach individual team members to draw out personal solutions to improve and develop sales techniques
• Brand orientation immersion program for new joiners within the Group

Reports:

• Generate and analyze training report where required
• Management of training calendar, working with relevant departments and entities
• Plan and monitor training budget and resource optimization

Research:

• Gather information for training materials and subjects for Brand training needs
• Conduct market research on competitor brands and provide information to management and teams
• Consolidate the launches of other brands during key annual watch fairs

Qualifications

• Min 5 years of experience in luxury retail as a Trainer
• Strong presentation, communication, and interpersonal skills
• Preferably ACTA/ACLP or DACE certified
• Available to travel 50% of the time within APAC countries
• Competent in content curation and development, with knowledge in various training methodologies
• Possess a high level of professionalism and integrity while maintaining the confidentiality of Company information
• Level-headed, independent, and resourceful team player
• Strong ability to connect with retail staff and internal team members.
• A positive mindset and goal-oriented
• Excellent communication, interpersonal, and leadership skills

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to stephanie.t[at]peopleprofilers.com

T Stephanie
Registration Number: R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com