Total 12 Customer Experience Manager job vacancies in Puchong

Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourselves as a trusted partner with property developers, interior designers and key players in the industry. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.

Responsibilities:

• Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
• Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
• Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
• Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
• Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions.
• Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
• Performs any other tasks and responsibilities within the Branch Operations as and when required.
   

Job Requirements:

• Candidate must possess at least a SPM/ STPM/ Diploma/ Bachelor's Degree in any field.
• At least 2 years' working experience in customer communication and sales coordination.
• Applicants must be willing to work for 5.5 days.
• Conversant in both spoken and written of Bahasa Malaysia and English.
• Proficient in Microsoft Office applications (especially Microsoft Excel).
• Details oriented with good interpersonal and communication skills.
   

Perks & Benefits:

• Attractive salary package with yearly salary increment and performance bonus
• Working with stable and well-established company
• Rewards and recognition such as long service award
• Provide on the job training
• Medical benefits
• Staff purchase discounts

Job Enquired:

• 6 days/week.
• Basic Salary RM2500/mth.(Probation 3 months, Adjustment salary once confirm)
• Ot, working performance allowance, Panel Dr, adjustment salary once confirm
• Location : No 8, Jln Utama 2/20, Tmn Perindustrian Puchong Utama, 47150 Puchong Selangor.

Requirements 

• Basic Knowledge of English and Chinese 
• Fresh graduate, willing to learn, polite, self-motivated, hardworking

Job scoop

• Issue bills, handle incoming call, serve customer, document checking, job arrangement.

Call with Ms Yunni Tel : 011-39064921 for interview.

Perks & Benefits

• Medical treatment
• Annual leave
• EPF,SOCSO,EIS

Vitally 是馬來西亞鋁製家居產品、藝術生態藝術板和鋁複合板的領先製造商和供應商，總部位於柔佛州麻坡。由於我們多年來對業務的承諾，我們已成功成為房地產開發商、室內設計師和行業主要參與者值得信賴的合作夥伴。作為我們持續改進和業務擴展計劃承諾的一部分，我們目前正在尋找充滿活力和活力的候選人加入我們的團隊。

職責：

• 規劃和監控日常產品測量和安裝進度，確保按照客戶要求和公司標準及時交付。
• 與分包商和業主聯絡，安排產品測量和安裝服務，並不時更新相應的狀態。
• 準備與產品測量和安裝服務請求有關的所有相關文件，並及時將所有此類資訊更新到系統中。
• 確保客戶的請求、詢問、回饋和投訴得到記錄並及時解決。
• 確保從總部收到的所有貨物均符合客戶的訂單且狀況良好。
• 協調接收客戶退貨以及將過期材料/貨物處理回總部。
• 根據需要執行分支機構運作中的任何其他任務和職責。
  

工作要求：

• 候選人必須至少擁有任何領域的 SPM/ STPM/文憑/學士學位。
• 至少2年客戶溝通與銷售協調工作經驗。
• 申請人必須願意工作5.5天。
• 精通馬來語和英語的口語和書面語。
• 精通 Microsoft Office 應用程式（尤其是 Microsoft Excel）。
• 注重細節，具備良好的人際溝通與溝通能力。
  

津貼和福利：

• 具吸引力的薪資待遇，每年加薪和績效獎金
• 與穩定且信譽良好的公司合作
• 獎勵和認可，例如長期服務獎
• 提供在職訓練
• 醫療福利
• 員工購買折扣

職位要求：

• 6 天/週。
• 底薪 RM2500/月。
• 加班、工作績效津貼、Panel Dr、調整薪資一經確定
• 地點：No 8, Jln Utama 2/20, Tmn Perindustrian Puchong Utama, 47150 Puchong Selangor。

要求

• 英語和漢語基礎知識
• 應屆畢業生，樂於學習，有禮貌，有上進心，吃苦耐勞

工作獨家報道

• 開立帳單、處理來電、服務客戶、檢查文件、安排工作。

聯絡雲妮小姐電話：011-39064921進行面試。

津貼和福利

• 藥物治療
• 年假
• 公積金、社會保險、EIS

Your Role:

• Prepare inventory documentation: this involves accurately recording type, quantity, quality, and other features of inventory for a clear understanding of the state of the stocks
• Ensure that inventories are constantly up to standards
• Responsible for forecasting Company’s future stock needs
• Set up operation standards for all subordinates to follow
• Ensure proper management of aging, returns and excess stocks
• Respond to complaints and queries concerning inventories and products
• Prepare and submit inventory control reports
• Provide assistance, guidance and direction to colleagues and subordinates as required
• Rolls out warehousing and logistics group policies to all location warehousing operations, locally and overseas.
• Attend management meetings and conduct internal meetings as and when necessary,
• Plan target setting & measuring for all warehousing operations in the group.
• Keep the team motivated to achieve 100% stock accuracy target and maximum delivery targets.
• Find way and means of reducing idling of the transport lorries and minimise loading/ unloading turnover time to shortest possible.
• Take control of necessary safety arrangement for the storage of stock to ensure zero accident target.
• Ensure the accuracy and timely data entry of inventory to avoid delays.Ability to implement and maintain warehouse with full 5s & safety awareness
• Ability to lead in the implementation if warehouse management system at all sites, including overseas operations.
• Maintenance of cold room, ambient & forklift
• Perform other duties as assigned

You Are:

• At least Bachelor's Degree, Post Graduate Diploma, Professional Degree, Logistic/Transportation, Business Studies/Administration/Management or equivalent.
• At least 5 years in managerial role in logistics
• Ability to converse and communicate in English both written and spoken
• Intermediate Microsoft Excel, Words and Power Point skill
• Good knowledge on Warehouse operation

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities

Job Responsibility :

1.   Define and manage resource plan aligning to the project schedule

2.   Plan and drive the project’s technical execution to achieve the committed scope and timeline.

3.   Monitor and report technical execution progress as well as all technical issues, risk or mitigation plan in a timely manner.

4.   Collaboration with customers to prepare technical specifications.

5.   Interact with subject matter experts (functional & technical) to understand business requirements and technology architecture of the applications accordingly.

6.   Assist in estimation of efforts and timescales for tasks delegated to the team.

7.   Provide technical guidance and lead/develop team members.

8.   Responsible for forward resource management, team building and staff career growth.

Requirements:

1.   Degree in Computer Sciences / Software Engineering / Information Technology.

2.   At least 2 years of working experience in IT industry, with at least 1 year working experience as a Technical / Project Lead.

3.   Ability to lead and co-ordinate multi-teams not limited to within the organization but also including customer, third party and etc.

4.   Good understanding of Microsoft 365, Backup, Antivirus,
      Virtualization Technology 

5.   Not necessary but good to have experienced on Google
      Workspace, AWS Cloud, Google Cloud Platform, Hyperconverged,
      Firewall.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Company trips
• Open culture
• Personal development opportunities

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次出貨的時間範圍要求，並監控每次出貨的每日出貨更新，以便及時、準確地更新客戶或代理商的資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

Job Purpose / Overview

Conducting market research, Handling product packaging, Planning events and activities to promote the product, Creating and using user personas to help them effectively market the new product to consumers, developing an effective go-to-market strategy by detailing the “what” and “why” behind a product to potential customers, creating demand for a product, Understanding market and customer demand.

Key Accountabilities / Responsibilities :

1. Be the product owner and manage the product’s lifecycle.

2. Meet consultants to spec in the Company & products for future tenders or projects opportunities.

3. Work closely with product’s vendors and suppliers for their latest updates and new products.

4. Define the product and marketing vision, strategy, and roadmap.

5. Oversee the company’s branding, advertising, and promotional campaigns.

6. Develop strategies and tactics to getting more people to know about the company, promoting and increasing awareness of company & brand, services, and market share, and boosting the company’s reputation.

7. Identify and generate new business leads.

8. Participant at trade fairs or Expo or major industry-related events to promote company’s brand and services.

9. Optimize and coordinate product and marketing strategies with the sales team to deliver winning products and successful closing.

10. Develop sales tools and conduct product briefing and training to sales team.

11. Perform product demos to customers when required.

12. Build strategic partnerships and licensing opportunities with reputable agencies and vendors.

13. Propose and manage the marketing budget and pricing strategies to meet revenue target and profitability goals.

14. Gather and analyse customer’s requirement and current market trend to prioritize what products to be rolled out.

15. Identify the target audiences and analyse their behaviour to develop the winning advertising and promotion campaigns that attract and convert them to be our customers.

16. Produce valuable and engaging content for the company’s website.

17. Track, measure, analyse and report on the performance of product’s rollout and marketing campaigns, gain insight and assess against goals set, to ensure successful product ‘s roll out and deployment of marketing campaigns from ideation to execution.

18. Ensure that all marketing material (from website banners to hard copy brochures and case studies) are in line with the company’s brand identity.

19. Analyse current market trends, anticipate incoming ones and prepare forecasts monthly.

20. Prepare and present Monthly, Quarterly and Annual Reports to Senior Management.

Critical Skills :

1. Soft Skills 

• Good Interpersonal & relationship management
• Effective communication skills and style for interacting with team members, senior management, agencies, vendors, suppliers, and
  customers.
• Strong time management and organization skills.
• Strong leadership skills to motivate team members and manage conflicts

2. Technical Skills 

• Sound knowledge in MS office (Power Point, Microsoft Word, and Microsoft Excel).
• Possess diverse collaboration abilities to lead team members, agencies, and vendors to work together effectively.
• Exceptional analytical and problem-solving skills for producing ideas to increase demand for products and services.
   

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Job Purpose / Overview

Responsible for overall day to day sales administration and coordination duties. Working closely with the sales team to provide administrative support to the teams.

Key Accountabilities / Responsibilities :

• To perform thorough Site Visit by understanding the Tender Requirements, as well as attending
• Tender Briefing and Q&A with the customer during tender briefing or site visit
• To compile accurate and necessary Engineering Bill of Quantity and Costing as well as the comprehensive User Requirement details
• To oversee and maintain the project timeline to deliver on time without increasing the cost for both company and client. This also includes managing the labour cost and their work efficiency.
• To have continuous and maintain proper communication with customer/PIC in all aspects of the project as well as to company stakeholders i.e., PM / GM (General Manager)
• To prepare a Daily Site Diary that is acknowledged by client. And when necessary, provide the site memo and change request documents for customer acknowledgement before proceeding with any changes to initial work scope.
• Change Request should also be documented and highlighted to the
  PM immediately.
• Provide necessary reports in writing and pictures on a daily/timely basis. This includes using the smart sheet for timeline/progress update while an immediate approach must be applied for any issue register and directly reporting to Project Manager.
• All BQ equipment must be updated daily with valuable information and remarks precisely noted, i.e. Status and exact Location of Installation, Serial Numbers and Products Code/Name noted, Items not Installed and Additional Add-on covered under project cost as well as Change Request.
• To ensure the quality of our installation and T&C is carried out in compliance with the required standard and customer expectations.
• To identify technical issues and ensure all of them are properly addressed.
• To review the engineering tasks and initiate the necessary corrective actions.
• To ensure the work safety compliance at all Site/Premises is carried out. This also applies to the Rules & Regulations set by the Client/Building/Project Owner.
• All settings & Configuration of the equipment and system must be documented in an orderly manner and shared with all stakeholders from time to time.
• To compile all documents in an orderly manner to PMO Office.
• When any mishap or issues arise, immediate attention and assistance must be sought.
• Stakeholders must be informed immediately.
• To perform Testing & Commissioning of System, User Acceptance Test and Handover of Project to Customer and Internal Stakeholders.
• Any other duties as assigned by Project Manager.

Critical Skills :

1. Soft Skills 

• Good Interpersonal & relationship management
• Effective communication skills and style for interacting with team members, senior management, agencies, vendors, suppliers, and customers.
• Strong time management and organization skills.
• Strong leadership skills to motivate team members and manage conflicts

2. Technical Skills 

• Sound knowledge in MS office (Power Point, Microsoft Word, and Microsoft Excel).
   

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

工作目的/概述

進行市場研究，處理產品包裝，規劃推廣產品的活動和活動，創建和使用用戶角色來幫助他們有效地向消費者推銷新產品，透過詳細說明「什麼」和「來製定有效的進入市場策略」向潛在客戶展示產品背後的“為什麼”，創造產品需求，了解市場和客戶需求。

主要職責/職責：

1. 成為產品所有者並管理產品的生命週期。

2. 與顧問會面，了解公司和產品的規格，以獲取未來的招標或專案機會。

3. 與產品的銷售商和供應商密切合作，以了解他們的最新更新和新產品。

4. 定義產品和行銷願景、策略和路線圖。

5. 監督公司的品牌、廣告和促銷活動。

6. 制定策略和策略，讓更多人了解公司，促進和提高公司和品牌、服務和市場佔有率的知名度，提高公司的聲譽。

7. 辨識並產生新的業務線索。

8. 參加貿易展覽會或博覽會或重大產業相關活動，推廣公司品牌與服務。

9. 與銷售團隊優化和協調產品和行銷策略，以交付致勝產品並成功成交。

10. 開發銷售工具並對銷售團隊進行產品簡介與培訓。

11. 根據需要向客戶進行產品展示。

12. 與信譽良好的機構和供應商建立策略夥伴關係和許可機會。

13. 提出並管理行銷預算和定價策略，以實現收入目標和獲利目標。

14. 收集並分析客戶需求和當前市場趨勢，以確定推出哪些產品的優先順序。

15. 確定目標受眾並分析他們的行為，以製定成功的廣告和促銷活動，吸引他們並將其轉變為我們的客戶。

16. 為公司網站製作有價值且引人入勝的內容。

17. 追蹤、衡量、分析和報告產品推出和行銷活動的績效，獲得洞察力並根據設定的目標進行評估，以確保產品成功推出和行銷活動從構思到執行的部署。

18. 確保所有行銷資料（從網站橫幅到硬拷貝手冊和案例研究）均符合公司的品牌形象。

19. 分析當前市場趨勢，預測即將到來的市場趨勢並每月準備預測。

20. 準備並向高階管理層提交月度、季度和年度報告。

關鍵技能：

1. 軟技能

• 良好的人際關係和關係管理
• 與團隊成員、高階管理層、代理商、銷售商、供應商和客戶互動的有效溝通技巧和風格
  顧客。
• 較強的時間管理和組織能力。
• 強大的領導能力，能夠激勵團隊成員並管理衝突

2. 技術能力

• 精通 MS Office（Power Point、Microsoft Word 和 Microsoft Excel）。
• 具備多元化的協作能力，能夠帶領團隊成員、機構和供應商有效地協同工作。
• 出色的分析和解決問題的能力，能夠提出想法以增加對產品和服務的需求。
  

津貼和福利

• 員工股權
• 事假
• 個人發展機會

工作目的/概述

負責整體日常銷售管理和協調工作。與銷售團隊密切合作，為團隊提供行政支援。

主要職責/職責：

• 透過了解招標要求並參加招標，進行徹底的現場考察
• 在招標簡報或現場考察期間與客戶進行招標簡報和問答
• 編制準確且必要的工程數量和成本核算以及全面的用戶需求詳細信息
• 監督和維護專案時間表，以便在不增加公司和客戶成本的情況下按時交付。這也包括管理勞動成本和工作效率。
• 在專案的各個方面與客戶/PIC以及公司利害關係人（即PM / GM（總經理））持續並保持適當的溝通
• 準備一份經過客戶認可的每日現場日記。必要時，在對初始工作範圍進行任何更改之前，提供現場備忘錄和更改請求文件以供客戶確認。
• 變更請求也應該記錄下來並突出顯示給
  立即PM。
• 每天/及時提供必要的書面和圖片報告。這包括使用智慧表進行時間表/進度更新，同時必須對任何問題登記採用立即方法並直接向專案經理報告。
• 所有BQ 設備必須每天更新，並準確記錄有價值的資訊和備註，即安裝狀態和確切位置、序號和記錄的產品代碼/名稱、未安裝的項目和項目成本下涵蓋的附加附加元件以及變更請求。
• 確保我們的安裝品質和 T&C 符合要求的標準和客戶的期望。
• 確定技術問題並確保所有問題都得到妥善解決。
• 審查工程任務並啟動必要的糾正措施。
• 確保所有現場/場所的工作安全合規性。這也適用於客戶/建築物/專案業主制定的規則和法規。
• 設備和系統的所有設定和配置必須有序記錄並不時與所有利害關係人共用。
• 有條不紊整理所有文件報項目辦公室。
• 當出現任何事故或問題時，必須立即尋求關注和協助。
• 必須立即通知利害關係人。
• 執行系統測試和調試、使用者驗收測試以及將專案移交給客戶和內部利害關係人。
• 專案經理指派的任何其他職責。

關鍵技能：

1. 軟技能

• 良好的人際關係與關係管理
• 與團隊成員、高階管理層、代理商、銷售商、供應商和客戶互動的有效溝通技巧和風格。
• 較強的時間管理和組織能力。
• 強大的領導能力，能夠激勵團隊成員並管理衝突

2. 技術能力

• 精通 MS Office（Power Point、Microsoft Word 和 Microsoft Excel）。
  

津貼和福利

• 員工股權
• 事假
• 個人發展機會