Total 95 Credit Analyst job vacancies in Quality Assurance / Control category in The United States of America

• Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.
• Contribute to call calibration sessions to evaluate agent performance.
• Identify lapses in agents’ performance and provide constructive feedback for improvement.
• Engage in customer listening to identify customer pain points and expectations.
• Drive the implementation of improved customer engagement strategies to increase agents’ efficiency.
• Serve as an intermediary for escalations from agents and customers.
• Ensures communication is effectively delivered and appropriately addresses all customer concerns.
• Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support. 
• Identify process improvement opportunities to update SOPs.
• Implement and ensure compliance with the company’s policies on customer service quality.
• Report support teams’ performance to supervisors and maintain monthly performance logs.
• Participate in team meetings to discuss customer service trends, agent review feedback,  and implementation of quality management strategies.
•  

Our ideal candidate should have the ability to handle sensitive information confidentially. Desired personal traits include the ability to navigate through the emerging space, be a team player, able to work effectively and collaborate with colleagues across the firm.

Roles and Responsibilities:

• Compliance review of the CDD and client screening function, such as ensuring that CDD processes meet policy standards and working with the Compliance Manager to manage risk.
• Maintain MVGX’s regulatory and compliance documents which include MVGX’s KYC and AML, Listing and Trading rules, Conflicts of Interest and other policies and procedures to ensure they are up-to-date and comply with MAS and MVGX requirements.
• Executing processes to review new and existing account documentation for completeness and validity.
• Ensure ongoing processes and controls is complete and accurate recordkeeping of all documentation and relevant communications with internal stakeholders, regulators, and clients.
• Advise on, and escalate, higher risk relationships and reputation risks arising from CDD and customer screening.
• Partner with functional experts (i.e., Legal, Business, etc) to develop procedures, processes, and controls.
• Provide full support on all regulatory and compliance matters, including periodic reporting and submissions to the Monetary Authority of Singapore.
• Other ad hoc matters as and when required.

Requirements:

• Diploma or bachelor’s degree in law, finance, business management or a related field.
• Minimum 2 years of relevant experience in fintech industry or Digital Payment Token (DPT) Service Providers.
• Familiar with Payment Services Act (PSA) would be advantageous
• Excellent at building rapport with different client types through effective communication and interpersonal skills.
• Training will be provided to the suitable candidates. Prior experience in clientonboarding and AML/CDD in a financial institution is a plus.
• Strong verbal, presentation, and written communication skills. Fluency in both Chinese and English is required.
• Result focused, detailed-oriented, diligent, and collaborative.
• A team player that collaborates well with other departments.

• samples, and/or finished products from manufacturing, to ensure quality standards and compliance with established specifications.
• Preparation of reagents/diluents/ dissolution media as per STP.
• Perform a various qualitative tests or qualitative assays on samples using modern and automated instrumentation.
• Utilize electronic laboratory information systems such as LIMS for acquisition and processing of analytical data.
• Assist in maintenance and calibration of test instruments per specifications.
• Responsible for the accurate, timely and compliant execution of assigned projects, analytical testing and related documentation.
• Knowledge of analytical chemistry, chromatography (HPLC/GC) and drug dissolution testing.
• Familiar with LIMS, and reporting of any observed results that do not meet the requirement [OOS/OOT/Deviation] for further investigation.
• Destruction of expired finished products/ raw material samples as per SOP and recording the same in the register.
• Ensure real time documentation.
• Maintain data integrity and appropriate traceability.
• Thorough knowledge and understanding of BP, USP, cGMP and FDA guidelines.
• Maintain a clean and safe work environment and follow safety procedures and policies.
• Create and maintain lab record documentation (notebooks and computer based) per GMPs.

EDUCATION & EXPERIENCE:

• Degree / Diploma in Science related discipline.
• Minimum 2 years of experience in a pharmaceutical environment

Candidates are encouraged to apply this position via email to lincy.lim@pharmagend.com with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background
• Only shortlisted applicants will be notify

Company information

Registration No.

202304645W

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

Which of the following languages are you fluent in?

At PointsBet, we have only built a fraction of what we have imagined.

Launching in Australia in 2017, PointsBet are dedicated to providing our customers with the ultimate betting experience. We're on a mission to make racing and sports betting easier to understand, fun to use and faster. After some recent business changes, PointsBet Australia is about to head into a exciting stage of it's journey and as we continue to grow, we're looking for a Compliance Analyst to join our spectacular PB team.

The Compliance Analyst is critical to the timely and effective operation of PointsBet’s regulatory compliance program. The Compliance Analyst is responsible for performing vital responsible gambling and Anti-Money Laundering (AML) compliance actions including (but not limited to) use of reporting tools to monitor and review client behaviour, responsible gambling check-ins and actions, client account reviews and actions, AML reviews, enhanced customer due diligence actions, dispute reviews and resolution actions. This role will support the Compliance Manager and the department Head to ensure PointsBet maintains the highest possible standards of regulatory compliance and is recognised as best in class.

What you’ll own:

Responsible Service of Gambling
• Monitor client behaviour using available reporting tools and (where appropriate) take steps to improve those tools
• Complete RSG reviews and actions under supervision of the Responsible Gambling Officer
• Interact directly via all channels (e.g., telephone, email & in-app) with clients in relation to responsible gambling matters

AML
• Carryout ongoing AML monitoring in accordance with the AML Program
• Complete AML reviews and actions under supervision of the Compliance Manager
• Interact directly via all channels (e.g., telephone, email & in-app) with clients in relation to AML matters including but not limited to enhanced customer due diligence matters
• Escalate AML matters to the AML Compliance Officer as appropriate

Other Compliance
• Escalate high risk reviews and other matters for Management Review as appropriate
• Provide recommendations, management, and key stakeholder briefs on responsible gambling and AML
• Assist with regulatory dispute resolution processes, and other compliance actions.
• Identify errors/issues and follow through to resolution
• Manage workloads to handle peak volumes and issues resolution
• Meet all respective review SLA’s and KPI’s
• Work with and provide feedback to Customer Service team
• Keep accurate records of all known issues and escalations
• From time to time, assist the Payments & Fraud team to monitor and support the escalation process between customer support and
payments

• Liaise with internal departments to resolve issues
• From time to time, assist the Payments & Fraud team to assist the Payments and Fraud team on daily duties
• Under supervision of the Compliance Manager action integrity requests from key external stakeholders
• Resolving customer queries and issues


The skills we seek:
• Experience in a customer service, AML, compliance or risk role.
• Demonstratable experience with compliance frameworks
• Demonstrable ability to interact with clients and resolve customer issues
• Proficiency with Microsoft Office Suite including Word and Excel.
• Effective analytical, organisational, and prioritisation skills.
• Experience in wagering industry is a plus.


The PB Perks!
• PointsBet Flex Program – Filled with Hybrid Working, Work from Anywhere weeks, Sabbatical Leave to name a few.
• PointsBet Day – Get your PointsBet anniversary off.
• Annual Bonus Scheme – We reward great work, earn even more on top of our competitive salary packages.
• Parental Leave – 18 weeks for Primary Carers and 4 weeks for Secondary Carers.
• Daily breakfasts, sporting event tickets, a range of wellness programs.

So you don’t tick every requirement on the job description but are still interested? Please apply anyway! We are built different at PointsBet, because we think different. We promote diversity of thought and would love to hear from a wide range of applicants as we believe that any unique skillset adds value to the team. Once you're in the door, your talents will be fostered, with 42 Australian promotions in 2022 alone, we are truly committed to growing talent at PointsBet!

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking for a Quality Control Analyst with experience in pharmaceutical industry for a role in Singapore.

Job Summary:

Support the Microbiology Laboratory in SGBO Singapore QC for the establishing and maintaining
of Utilities Monitoring of the SGBO Singapore Facility in Singapore. Perform sampling and testing
under supervision, following written procedures and specifications, and in accordance with
Local/international regulations.

Key Accountabilities:

• Supports activities to establish and maintain a Microbiology lab in full cGMP-compliance.
• Supports activities to conduct/perform necessary sampling/test methods or compendia
  methods in the lab and site under cGMP
• Follows existing procedures and methods, and perform sampling/testing following routine activities :

 - HVAC Viable and Non -viable particle sampling and surface sampling

 - Pharmaceutical Water and Clean Steam Condensate sampling for Biological and

 - Chemical tests

 - Compressed Gases; Biological Chemical and Physical sampling and testing

 - Data compilation

 - Data evaluation and trending support

• Receives training and analyst qualification to perform sampling/testing under cGMPs.
• Follows the priorities for sampling/testing provided by lab management.
• Ensures sampling/testing is performed in a timely manner.
• Participates in Laboratory investigations.
• (after sample testing) Compiles test documents in a complete, accurate and consistent manner to ensure that samples, materials or products and intermediates have been tested, or inspected according to specification and cGMPs.
• Suggests optimizations of test procedures to improve efficiency whenever possible.
• Be able to explain, his/her area of work, in health authorities inspections and internal audits

Performance Indicator:

• Delivery of results on time and with quality (e.g. timely testing)
• Adherence to established KPI targets related to QC activities
• Open communication; Concise and clear communication skills

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

Job Description:

Role Purpose

The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC.

Ideal candidates will need to be proficient in both Customer Service and Sales environment as well as having a good understanding of the APAC market nuances in the specific market he/she is supporting in. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.

· Perform audits on recorded client interactions and provide evaluation feedback through QMS

· Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.

· Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances

· Highlight trends and red flags to the business for better improvements

· Ensure accurate maintenance of sample calls/chats library

· Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.

You have & You are:

Requirement

· Degree preferred or equivalent practical experience;

· Minimum of 2 years Quality auditing experience in a call center environment

· Has a clear understanding of Call Center’s quality framework and methodology.

· Excellent interpersonal and communication skills.

· Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.

· Ability to work in a fast pace environment.

· Strong attention to detail.

· Coaching experience is a plus

· Knowledge of digital advertising is a plus

· Experience in performing Root Cause Analysis/drilldown is a plus

The Control Assurance Analyst will be responsible for executing the control testing and quality assurance programs across Angle Auto Finance.

The outcomes from these assurance activities will contribute towards key risks within the organisation being effectively managed, and promote a strong risk culture that embodies AAF?s cultural principles, aligns to AAF?s code of conduct whilst balancing commercial and customer needs


Core responsibilities;

Support the embedment of the control testing framework.
Perform control testing that evaluates the design and operating effectiveness of key controls, including planning, fieldwork, and reporting.
Perform quality assurance activities as directed based on required areas of focus, which is likely to include the review of customer loan files for adherence to AAF?s policies and procedures.
Producing reports based on the quality assurance observations and findings linked to potential Business Manager misconduct.
Analysing, aggregating, and articulating the results/issues/recommendations related to quality assurance and/or control testing activities.
Provide control
... Click here to view more detail / apply for Control Assurance Analyst

Role: Salesforce Test Analyst
Work Location: Sydney / Melbourne.
Role type: Full-time / Contract
Salary range: A$ 80,000 - 120,000 + super (based on relevant experience)

About Organisation:
TechForce Services(www.techforceservices.com.au) is a fast-growing Australian cloud technology consulting company that simplifies cloud technologies for its customers. We work across the entire Salesforce implementation spectrum, building custom applications and integrating the platform with other on-premise or cloud-based systems. We engage with a wide variety of organisations and industries including government, financial services, education, manufacturing, travel, sports and not-for-profit.

Duties & Responsibilities:

• Designing, developing, and executing comprehensive test plans and test cases for Salesforce applications, features, and integrations.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Identifying, documenting, and reporting defects and issues, and collaborating with developers to ensure timely resolution.
• Conducting functional, integration, regression, and performance testing to ensure a seamless user experience.
• Working closely with cross-functional teams to understand business requirements and translating them into effective testing strategies.
• Contributing to the creation and maintenance of testing documentation and artifacts.
• Participating in continuous improvement initiatives to enhance testing processes and methodologies.

Skills & Experience required:

• 5+ years of work experience in Quality Assurance roles with automation testing experience.
• QA Expert in the Salesforce.com platform.
• Proficiency in Salesforce testing methodologies, including unit testing, integration testing, and user acceptance testing.
• Hands-on experience with testing tools and frameworks specific to Salesforce, such as Selenium, Apex Test Framework, or equivalent.
• Solid understanding of Salesforce declarative tools, including Process Builder, Workflow Rules, Flows, and Validation Rules.

Interested applicants please send your updated CV to srini@techforceservices.com.au

APS Level 6, Ongoing
$90,199 - $100,118 15.4% super
Melbourne

The Bureau's Data & Digital Group (DDG) has recently formed the Enterprise Test Capability which is actively maturing the Testing discipline across the organisation through the establishment of consistent test frameworks and governance.  We are seeking a motivated Senior Test Analyst to join the Enterprise Test Capability.  Reporting to the Enterprise Test Manager, the successful applicant will be responsible for leading testing outcomes for across the Bureau's flexible weather forecasting system known as the Graphical Forecast Editor (GFE).  The successful candidate may also support the Enterprise Test Capability improve testing maturity and drive testing outcomes across the organisation.  The candidate may be required to obtain (at Bureau expense) a baseline security clearance.  Ideally you will have extensive experience working in test landscapes that include integrated meteorological systems.  You will join an established
... Click here to view more detail / apply for Senior Test Analyst

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the role

Track, review, and communicate pending and passed regulations, agency guidelines or directives to impacted lines of business and assist in setting priorities for regulatory issues that must be addressed by the business.

What you will be doing

• クレジットカードのアクワイアリング取引を手掛ける当社で、法令順守の徹底などに関わるコンプライアンス業務全般をご担当いただきます
• 取引先チェック（加盟店調査、不正取引調査）
• カード会員からの苦情の加盟店調査
• コンプライアンスに関する業務指導及びモニタリング活動
•  新規ビジネス開始時の当局への届出準備
• コンプライアンス関連ポリシーの整備・制定
• 各種報告書の作成
•  グローバルのコンプライアンス組織との協働
• コンプライアンス・トレーニングの実施

• Monitors and communicates regulatory changes that impact products, services, and business activities.
• Offers guidance on implementing regulatory changes.
• Communicates detailed requirements to LOB, validate solution approach and monitor status.
• Provides compliance reviews and direction for new and expanding products and services.
• Responds to issues and matters pertaining to regulatory compliance of products, services, and business activities.
• Performs periodic reviews and evaluations of products, services, and business activities to validate compliance with applicable laws and regulations or detect regulatory violations, weak controls or other potential areas of exposure.
• Conducts compliance assessments and provides direction on any deficiencies detected by those assessments.
• Monitors LOB compliance activities to verify that regulatory compliance deadlines and requirements are met.
• Tracks and validates product compliance deficiencies to completion.
• Participates in development of compliance sessions/presentations.
• Participates in training promoting compliance awareness.
• Provides updates for periodic reports.
• Interfaces with legal counsel and federal, state and local agencies, as needed to address regulatory or compliance issues, concerns or questions.
• Assists the business with responses to customer compliance-specific questions and concerns.
• Participates with and/or leads customer focus and advisory groups.
• Prepares and approves internal and customer communications covering compliance issues (bulletins, position statements, monthly reports, etc.
• Other related duties assigned as needed.

What you bring:

• 金融機関やカード会社等で、コンプライアンス、コントロール、オペレーション業務のいずれかの経験がある方
• クレジットカードの加盟店調査、苦情調査の経験があれば尚可
•  割賦販売法や資金決済法等、法令の知識があれば尚可
• 高いコミュニケーションスキルを持って、社内のネットワークを構築できる方
•  英語での報告書やメールを作成できる方

• TOEIC 800点以上
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Comprehensive knowledge of at least one substantive area of compliance, such as banking regulations, anti-money laundering, or anti-corruption
• Excellent analytical skills
• Ability to understand technical documents and legal or regulatory reference materials.
• Ability to understand and apply learned concepts.
• Demonstrated ability to plan and complete work within tight time limitations.
• Ability to apply creative problem-solving techniques and tools to compliance issues
• Ability to follow and conduct a compliance monitoring program.
• Ability to provide information to a variety of audiences and deal effectively with confidential issues that are sensitive in nature.
• Ability to share information with awareness of its effect on others.

What we offer you

• A competitive salary and benefits.
• A variety of career development tools, resources, and opportunities.
• The chance to work on some of the most challenging, relevant issues in the payment industry.
• Time to support charities and give back in your community.

 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the role

Track, review, and communicate pending and passed regulations, agency guidelines or directives to impacted lines of business and assist in setting priorities for regulatory issues that must be addressed by the business.

What you will be doing

• クレジットカードのアクワイアリング取引を手掛ける当社で、法令順守の徹底などに関わるコンプライアンス業務全般をご担当いただきます
• 取引先チェック（加盟店調査、不正取引調査）
• カード会員からの苦情の加盟店調査
• コンプライアンスに関する業務指導及びモニタリング活動
•  新規ビジネス開始時の当局への届出準備
• コンプライアンス関連ポリシーの整備・制定
• 各種報告書の作成
•  グローバルのコンプライアンス組織との協働
• コンプライアンス・トレーニングの実施

• Monitors and communicates regulatory changes that impact products, services, and business activities.
• Offers guidance on implementing regulatory changes.
• Communicates detailed requirements to LOB, validate solution approach and monitor status.
• Provides compliance reviews and direction for new and expanding products and services.
• Responds to issues and matters pertaining to regulatory compliance of products, services, and business activities.
• Performs periodic reviews and evaluations of products, services, and business activities to validate compliance with applicable laws and regulations or detect regulatory violations, weak controls or other potential areas of exposure.
• Conducts compliance assessments and provides direction on any deficiencies detected by those assessments.
• Monitors LOB compliance activities to verify that regulatory compliance deadlines and requirements are met.
• Tracks and validates product compliance deficiencies to completion.
• Participates in development of compliance sessions/presentations.
• Participates in training promoting compliance awareness.
• Provides updates for periodic reports.
• Interfaces with legal counsel and federal, state and local agencies, as needed to address regulatory or compliance issues, concerns or questions.
• Assists the business with responses to customer compliance-specific questions and concerns.
• Participates with and/or leads customer focus and advisory groups.
• Prepares and approves internal and customer communications covering compliance issues (bulletins, position statements, monthly reports, etc.
• Other related duties assigned as needed.

What you bring:

• 金融機関やカード会社等で、コンプライアンス、コントロール、オペレーション業務のいずれかの経験がある方
• クレジットカードの加盟店調査、苦情調査の経験があれば尚可
•  割賦販売法や資金決済法等、法令の知識があれば尚可
• 高いコミュニケーションスキルを持って、社内のネットワークを構築できる方
•  英語での報告書やメールを作成できる方

• TOEIC 800点以上
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Comprehensive knowledge of at least one substantive area of compliance, such as banking regulations, anti-money laundering, or anti-corruption
• Excellent analytical skills
• Ability to understand technical documents and legal or regulatory reference materials.
• Ability to understand and apply learned concepts.
• Demonstrated ability to plan and complete work within tight time limitations.
• Ability to apply creative problem-solving techniques and tools to compliance issues
• Ability to follow and conduct a compliance monitoring program.
• Ability to provide information to a variety of audiences and deal effectively with confidential issues that are sensitive in nature.
• Ability to share information with awareness of its effect on others.

What we offer you

• A competitive salary and benefits.
• A variety of career development tools, resources, and opportunities.
• The chance to work on some of the most challenging, relevant issues in the payment industry.
• Time to support charities and give back in your community.

 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

up to 3500

5.5 days a week
Monday to Friday 9.oo am -5.30pm

Saturday 9.00 am to 1pm
Rest day will be roster either rest on Friday / Sunday.

Pasir Panjang Rd

• To provide guidance to warehouse personnel, oversee stock level, purchase orders, schedule agreements, expedite delivery of goods.
• Assist in goods release in batches for distribution or usage
• Oversee quality checks for incoming stocks and ensure quality compliance
• Liaise with laboratory on product non-conformance issue for feedback to supplier
• Conduct returned goods and assist in end-to-end disposition of non-conforming goods
• Schedule and review preventive maintenance for critical equipment
• Provide quality oversight to quality activities in laboratory operations including documentation and validation testing
• Schedule and review Installation, operational and performance qualification.
• Assist and support in regulatory inspections and audits
• Perform audit check on laboratory operations
• Maintain, and biennial review SOP and forms
• Review and approve change control plan
• Review Training and competency adequateness
• Review Corrective and preventive action adequateness
• Non-Conformance and Error trending analysis

How to Apply: send your resume and indicate role(s) you want to apply to: jocelynchan@recruitexpress.com.sg or telegram @jocelynchan ASAP!

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820

Posted: 04/04/2024

Closing Date: 30/05/2024

Job Type: Permanent - Full Time

Location: Melbourne, Victoria (Hybrid)

Job Category: Administration and Office,Banking and Financial Services,Call Centre and Customer Service


About Netwealth
Netwealth is a fast-growing fintech company, delivering market leading products with an award-winning and innovative wealth management platform.  We are on a mission to enable people to see wealth differently and discover a brighter future, not just for our clients, but also for our people.
Founded in 1999, with an entrepreneurial spirit, we are one of the fastest growing wealth management businesses in Australia.  With NextGen superannuation and investment technology, we are challenging the status quo.  We are agile and nimble, not stifled by bureaucracy.
We are proud of our team of talented people working hard to make life

... Click here to view more detail / apply for Quality Assurance & Support Analyst

Main Activities

Designing, coding, testing and installing applications programs up to
75% of the time, either in one major program or a range of
programs across multiple platforms.
Preparing and maintaining systems and program documentation.
Assisting in the analysis and design of applications programs and
databases.
Modifying and troubleshooting applications programs.
Liaising with users.

Core responsibilities:

Development:
· Work with Business Analysts to analyse business processes, procedures
and user requirements in order to establish system requirements.
· Participate in system design including production of system and
program documentation as well as ongoing maintenance
· Develop solutions and specifications so that agreed requirements can
be converted into functional systems
· Develop, program and code technology applications software solutions
to meet agreed specifications. Improve, enhance and correct systems as necessary
· Achieve key Systems Development Life Cycle stages in terms of
quantity, timing and quality of all aspects of work allocated
· Ensure all work is carried out in accordance with required standards,
methods and procedures

Support:
· Create development and support documentation and provide advice
regarding applications to enable support function to work pro-actively
· Contribute to conduct of post implementation reviews to assess the
effectiveness of the testing solution provided
· Contribute to the review and redesign of processes or procedures, on
an ongoing basis, to deliver improved team productivity or efficiency
· Provide key support on fail and fix for assigned application/s

Testing:
· Undertake complex testing activities in relation to software solutions
ensuring these meet agreed specifications
· Develop comprehensive test scripts and scenarios based on testing plan
in accordance with standard procedures and templates
· Execute test cases, check and document results to ensure the systems
technical, functional and
non-functional (e.g. elementary load testing) requirements are met
· Contribute to testing of any actions taken to rectify users# problems
to ensure user and system requirements are met and that changes
integrate with production system
· Make initial diagnosis of problems, for a system or sub-system or
apply known solutions, including documenting problems, progress
checking, and escalation to ensure resolution

Additional responsibilities:
· Appropriately use progress/tracking tools and complete administration
activities
· Test, launch and help train users in new systems
· Work with business users (in conjunction with Business Analysts) to
clarify requirements, resolve issues
· Document systems and produce desk procedures for ongoing user use. End
user support/ 2nd level Help Desk
· Contribute to maintaining operating environments to enable testing
which reflects user environments
· May undertake evaluation and quality reviews of system development
processes and practices and thereby contribute to the overall
effectiveness of the function/ team

Demonstrate skills in all the above required to be successful in this role

Melbourne/Sydney - Remote