Total 3 Civil Engineer job vacancies in Customer Service category in Pontian District

Role

• First line service support of customers
• Market investigation and exploration for service opportunities
• Interface to Rexroth Service organization

Responsibilities

• Develop and maintain a strong client relationship with customers and service partners
• Provide technical support (first line field contact)
• Provide interface to Rexroth Service organization (second line support)
• Continuously investigate market for new business opportunities
• Ensure Rexroth products are listed at customer’s specifications.
• Report on planned and done activities and figures
• Contribute to the Factory Automation long and short term plans
• Actively support cross selling activity with proper referral.
• Carry out any other duties assigned by the Management

Responsibilities / Tasks

Handles the entire responsibility of Service activities for GEA Separator & Decanter (Commissioning, Servicing, Troubleshooting, Spare Parts Technical Support)

• Handling commissioning new Separator & Decanter.
• Handling Service overhauling/maintenance, Troubleshooting for Separator & Decanter.
• Support Service Sales for Technical clarification & Spare Parts recommendation.

Your Profile / Qualifications

• Experience of min. 03 working years, incl. background of Service Engineer, with excellent related skills for commissioning, troubleshooting & Service Maintenance, caring with care of exact details and with high responsibility.
• Excellent communication skills incl. fluent related English and Vietnamese.
• Computer MS Office’s strong skills for reports in different formats, SAP/Axapta systems
• Strongly self-motivated for personal responsibility, working for solution & overcoming difficulties; highly organized and able to work well independently or in team, strong team work mind and skills.

Did we spark your interest?
Then please click apply above to access our guided application process.

Responsibilities / Tasks

• Promote and sell after sales service solutions and system modernization to meet sales target
• Responsible for developing sales of service products in Country (Vietnam).
• Prepare, generate proposals and follow-up quotations to secure orders.
• Provide pre-sales preparation, sales negotiation and after sales service.
• Identify opportunities with existing and potential new customer to promote extended sales coverage
• Expand market share and increase customer base to achieve sales target by maintaining existing customers and build good relationship.
• Collect service product feed-back and market information
• Liaise with the technical team and project execution to assist customer to get solution, give the right recommendation and solve the problem.
• Support, guide and lead project execution team for all commercial issues and deviations based on the contract.
• Suggest changes and improvement whenever applicable
• Work collaboratively with LPT technology centers to ensure full understanding of available service products and how they can be taken to the local markets.
• Provide required reporting to LPT Organization.
• Other task that maybe assigned by the Management.

Your Profile / Qualifications

• Strong mechanical aptitudes including know how on processing equipment for Brewery, Dairy and Beverage applications.
• Good understanding of service sales costing
• Strong customer service orientation (internal and external customers)
• Able to multi-task and work under pressure
• Being part of a small team, flexible to adapt to different tasks
• Strong analytical and problem-solving skills.
• Self-motivated and highly organized. Must be able to work independently. Willing to work beyond regular office hours (if necessary)
• Experience in planning and implementing sales strategies
• Good business sense

Did we spark your interest?
Then please click apply above to access our guided application process.