Total 36 Cash Management Officer job vacancies in Kuala Lumpur

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

• Providing excellent customer service to walk-in and call-in customers.
• Attending to member and customer’s enquiries, feedback and requests.
• Using in-store interactive tools and product promotions to drive sales.
• Ensuring that visual merchandising standards are always adhered to.
• Handling sales and membership transactions over the counter.
• Proactively following-up on customers’ enquiries, feedback and requests.
• Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship.
• Performing daily stock take to ensure physical inventory and system record tallies.
• With basic beauty background and knowledge is added value.

Qualifications:

• Minimum SPM Level
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• On a rotational scheduled basis
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

職責：

• 為上門和致電的客戶提供優質的客戶服務。
• 處理會員和客戶的詢問、回饋和要求。
• 使用店內互動工具和產品促銷來推動銷售。
• 確保始終遵守視覺行銷標準。
• 在櫃檯處理銷售和會員交易。
• 積極跟進客戶的詢問、回饋和要求。
• 與客戶保持定期接觸，向他們提供促銷和新產品發布的最新信息，並保持良好的關係。
• 執行每日盤點以確保實際庫存和系統記錄盤點。
• 擁有基本的美容背景和知識是增值的。

資格：

• 最低 SPM 水平
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 至少 1 年相關工作經驗
• 能夠用英語、馬來語和華語進行有效溝通（與講華語的會員和客戶聯絡）
• 電腦知識
• 按計劃輪換
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

工作職責：

• 透過即時聊天、電話和電子郵件處理客戶的一般查詢、投訴、評論和回饋
• 為客戶提供準確的資訊和專業的幫助。
• 準確、及時地回應所有客戶的請求。
• 記錄呼叫中心流程和常見問題解答，並致力於持續流程改善。
• 管理回饋或投訴並與後端支援聯繫以解決問題
• 追蹤和記錄客戶數據和服務問題
• 在客戶服務和準確資訊方面超越客戶的期望
• 團隊合作以實現所需的 KPI 要素

工作要求：

• 必須至少擁有任何領域的證書、文憑或學士學位（鼓勵應屆畢業生申請）
• 能夠從事早班工作。
• 良好的傾聽、人際互動、組織能力與客戶服務導向
• 適應力、主動性和抗壓性
• 注重細節和準確性
• 具有以服務為導向的心態和良好的電話禮儀
• 良好的馬來語/英語口頭和書面溝通能力
• 有動力、有動力、充滿活力的職業道德
• 溝通能力強，提供客戶諮詢和準確指導的能力。
• 積極的服務態度、專業、耐心、友善和對客戶的參與

津貼和福利

• 醫療補助
• 每月通話獎勵
• 年度績效獎金
• 每月出席獎勵 RM200

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

As the Marketing Head for an asset management company, your role would encompass a diverse range of responsibilities aimed at promoting the company's investment products and services, enhancing brand reputation, and maintaining effective communication with various stakeholders. Here's an overview of what the job might entail:

1. Developing Marketing and Communication Strategies:

To develop comprehensive marketing and communication strategies aligned with the company's goals and target audience. This involves understanding the competitive landscape, market trends, and client preferences to craft effective plans.

2. Brand Management:

To oversee the management and development of the company's brand identity, ensuring consistency across all marketing materials and communications. This includes maintaining brand guidelines, managing brand messaging, and fostering brand loyalty among clients and investors. The role includes a strategic approach to selecting high-quality products that align with the company's brand image and the expectations of your elite clientele.

3. Content Development:

To create compelling and informative content is crucial for engaging clients and investors. You'll oversee the development of content such as presentation slides, annual/interim reports, factsheet, monthly commentaries, corporate proposals, forms, video and social media posts. 

4. Product Promotion:

To oversee the promotion of the company's investment products and services through various channels such as digital marketing, advertising, events, and sponsorships. Your goal is to effectively communicate the value proposition of the products and attract potential investors.

5. Market Research and Analysis:

To conducte market research to understand investor preferences, industry trends, and competitor activities is crucial for making informed decisions. You'll analyze market data and client feedback to identify opportunities for growth and innovation.

6. Compliance:

To ensure compliance with regulatory requirements and industry standards is paramount in marketing financial products. You work closely with the legal and compliance teams to ensure that marketing materials adhere to relevant regulations and guidelines.

7. Team Leadership and Collaboration:

To lead and motivate the team of marketing and communication professionals is critical for achieving departmental goals. You'll foster a collaborative and creative work environment, encourage professional development, and ensure alignment with company values and objectives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical, dental and optical benefits
• Gym facilities

Responsibilities:

• Manage full set of accounts following accounting principles.
• Financial forecasting and risk analysis.
• Cash Flow management and taxation.
• Audit financial transactions and document accounting control procedures.
• Keep up with financial policies, regulation and legislation.
• Any other relevant duties as assigned from time to time.
• You will liaise closely with the external auditors during the interim and final audit.
• You will be task to assist in month end payroll processing in transition while the Company setup an indepandant HR department.

Requirements:

• Possess at least a Bachelor's Degree in Accounting or professional qualification (ACCA/CIMA/CA/CPA).
• Proven working experience in accounting or in a relevant field.
• In-depth knowledge of accounting and corporate finance principles and procedures.
• Advance level in MS Excel and good knowledge of accounting software.
• Attention to detail and confidentiality, highly organized and work well under pressure.
• Proficiency in software SQL, Xero or Autocount is added advantage.
• Experience in handling F&B.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities

職責：

• 依照會計原則管理全套帳戶。
• 財務預測和風險分析。
• 現金流管理和稅收。
• 審計財務交易和記錄會計控製程序。
• 跟上金融政策、法規和立法。
• 不時分配的任何其他相關職責。
• 在中期和最終審計期間，您將與外部審計師密切聯繫。
• 當公司設立獨立的人力資源部門時，您將負責協助過渡期間的月末薪資處理。

要求：

• 至少擁有會計學士學位或專業資格（ACCA/CIMA/CA/CPA）。
• 擁有會計或相關領域的豐富工作經驗。
• 深入了解會計和公司財務的原則和程序。
• MS Excel 的高級等級和會計軟體的良好知識。
• 注重細節和保密，組織嚴密，在壓力下運作良好。
• 熟練 SQL、Xero 或 Autocount 軟體是額外優勢。
• 擁有處理餐飲的經驗。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會

Responsibilities:

• Manage full set of accounts following accounting principles.
• Financial forecasting and risk analysis.
• Cash Flow management and taxation.
• Audit financial transactions and document accounting control procedures.
• Keep up with financial policies, regulation and legislation.
• Any other relevant duties as assigned from time to time.
• You will liaise closely with the external auditors during the interim and final audit
• You will be task to assist in month end payroll processing in transition while the Company setup an indepandant HR department.

Requirements:

• Proven working experience in accounting or in a relevant field.
• In-depth knowledge of accounting and corporate finance principles and procedures.
• Advance level in MS Excel and good knowledge of accounting software.
• Attention to detail and confidentiality, highly organized and work well under pressure.
• Proficiency in software SQL, Xero or Autocount is added advantage.
• Experience in handling F&B

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

RESPONSIBILITIES:

• To carry out all necessary functions and work pertaining to accounting.
• To prepare company’s full set of accounts.
• To prepare the financial statement in accordance with standard and requirements.
• Perform any other duties as assigned by management from time to time.
• Liase with auditors and tax agent.

REQUIREMENTS:

• Candidate must possess Diploma or Degree in Accounting/Finance/others Accounting professional qualification.
• Fresh graduates are encouraged to apply.
• Basic understanding in accounting and book-keeping.
• Computer Literate.
• Good personality and positive working attitude.
• Applications should be Malaysian citizen.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Regular team activities
• PA & Medical insurance
• Annual & Birthday leave
• Study & Exam leave
• Festival leave

身為資產管理公司的行銷主管，您的角色將涵蓋多種職責，旨在推廣公司的投資產品和服務、提高品牌聲譽以及與各利害關係人保持有效溝通。以下是該工作可能涉及的內容的概述：

1. 制定行銷和溝通策略：

制定符合公司目標和目標受眾的全面行銷和傳播策略。這涉及了解競爭格局、市場趨勢和客戶偏好，以製定有效的計劃。

2、品牌管理：

監督公司品牌形象的管理和發展，確保所有行銷資料和傳播的一致性。這包括維護品牌準則、管理品牌訊息以及培養客戶和投資者的品牌忠誠度。該角色包括採用策略方法來選擇符合公司品牌形象和精英客戶期望的高品質產品。

3. 內容開發：

創建引人注目且資訊豐富的內容對於吸引客戶和投資者至關重要。您將監督簡報投影片、年度/中期報告、概況介紹、每月評論、公司提案、表格、影片和社交媒體貼文等內容的開發。

4、產品推廣：

透過數位行銷、廣告、活動和贊助等各種管道監督公司投資產品和服務的推廣。您的目標是有效傳達產品的價值主張並吸引潛在投資者。

5、市場研究與分析：

進行市場研究以了解投資者偏好、行業趨勢和競爭對手活動對於做出明智的決策至關重要。您將分析市場數據和客戶回饋，以確定成長和創新的機會。

6. 合規性：

確保遵守監管要求和行業標準對於行銷金融產品至關重要。您與法律和合規團隊密切合作，確保行銷資料遵守相關法規和準則。

7. 團隊領導與協作：

領導和激勵行銷和傳播專業人員團隊對於實現部門目標至關重要。您將創造一個協作和創造性的工作環境，鼓勵專業發展，並確保與公司價值觀和目標保持一致。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療、牙科和光學福利
• 健身設施

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance

Requirements:

• Minimum qualification of Degree in Property Management/Building or any other related fields with good academic results.
• Knowledgeable in Strata Management Act (2013) and all other acts / regulations relevant to property management
• At least 2 years’ experience in same related fields
• Good communication skills.

Job Description:

• Overall control on the implementation of operational procedures, system and management performance.
• Monitor collection of billing for service charges, assessment, quit rent, insurance premium, water charges, etc
• Any other job functions that may be assigned by the Management from time to time.

Perks & Benefits

• Commission and bonus
• Medical insurance