Total 9 Cash Management Officer job vacancies in Finance / Banking / Insurance category in Kuala Lumpur

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

As the Marketing Head for an asset management company, your role would encompass a diverse range of responsibilities aimed at promoting the company's investment products and services, enhancing brand reputation, and maintaining effective communication with various stakeholders. Here's an overview of what the job might entail:

1. Developing Marketing and Communication Strategies:

To develop comprehensive marketing and communication strategies aligned with the company's goals and target audience. This involves understanding the competitive landscape, market trends, and client preferences to craft effective plans.

2. Brand Management:

To oversee the management and development of the company's brand identity, ensuring consistency across all marketing materials and communications. This includes maintaining brand guidelines, managing brand messaging, and fostering brand loyalty among clients and investors. The role includes a strategic approach to selecting high-quality products that align with the company's brand image and the expectations of your elite clientele.

3. Content Development:

To create compelling and informative content is crucial for engaging clients and investors. You'll oversee the development of content such as presentation slides, annual/interim reports, factsheet, monthly commentaries, corporate proposals, forms, video and social media posts. 

4. Product Promotion:

To oversee the promotion of the company's investment products and services through various channels such as digital marketing, advertising, events, and sponsorships. Your goal is to effectively communicate the value proposition of the products and attract potential investors.

5. Market Research and Analysis:

To conducte market research to understand investor preferences, industry trends, and competitor activities is crucial for making informed decisions. You'll analyze market data and client feedback to identify opportunities for growth and innovation.

6. Compliance:

To ensure compliance with regulatory requirements and industry standards is paramount in marketing financial products. You work closely with the legal and compliance teams to ensure that marketing materials adhere to relevant regulations and guidelines.

7. Team Leadership and Collaboration:

To lead and motivate the team of marketing and communication professionals is critical for achieving departmental goals. You'll foster a collaborative and creative work environment, encourage professional development, and ensure alignment with company values and objectives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical, dental and optical benefits
• Gym facilities

身為資產管理公司的行銷主管，您的角色將涵蓋多種職責，旨在推廣公司的投資產品和服務、提高品牌聲譽以及與各利害關係人保持有效溝通。以下是該工作可能涉及的內容的概述：

1. 制定行銷和溝通策略：

制定符合公司目標和目標受眾的全面行銷和傳播策略。這涉及了解競爭格局、市場趨勢和客戶偏好，以製定有效的計劃。

2、品牌管理：

監督公司品牌形象的管理和發展，確保所有行銷資料和傳播的一致性。這包括維護品牌準則、管理品牌訊息以及培養客戶和投資者的品牌忠誠度。該角色包括採用策略方法來選擇符合公司品牌形象和精英客戶期望的高品質產品。

3. 內容開發：

創建引人注目且資訊豐富的內容對於吸引客戶和投資者至關重要。您將監督簡報投影片、年度/中期報告、概況介紹、每月評論、公司提案、表格、影片和社交媒體貼文等內容的開發。

4、產品推廣：

透過數位行銷、廣告、活動和贊助等各種管道監督公司投資產品和服務的推廣。您的目標是有效傳達產品的價值主張並吸引潛在投資者。

5、市場研究與分析：

進行市場研究以了解投資者偏好、行業趨勢和競爭對手活動對於做出明智的決策至關重要。您將分析市場數據和客戶回饋，以確定成長和創新的機會。

6. 合規性：

確保遵守監管要求和行業標準對於行銷金融產品至關重要。您與法律和合規團隊密切合作，確保行銷資料遵守相關法規和準則。

7. 團隊領導與協作：

領導和激勵行銷和傳播專業人員團隊對於實現部門目標至關重要。您將創造一個協作和創造性的工作環境，鼓勵專業發展，並確保與公司價值觀和目標保持一致。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療、牙科和光學福利
• 健身設施

Job Responsibilities

• Conducting outbound calls to educate and engage potential clients about financial planning.
• Providing financial literacy to customers and helping them achieve their financial goals.
• Promoting our company’s financial planning products and services over the phone.
• Meeting and exceeding sales targets and performance metrics.

Job Requirement

• Minimum SPM level
• Candidates without experience are encouraged to apply, training will be provided.
• Required language: Mandarin, Bahasa Malaysia and English
• Ability to learn about financial planning and explain them to prospects.
• Cool-tempered and able to handle rejection.
• Excellent communication and interpersonal skills.

Perks & Benefits

• Commission and bonus
• Company trips
• Open culture

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

Key Responsibilities

• Attend sites to investigate, examine and assess the damage
• Gather information and evidence relevant to the insured loss or damage
• Validate and provide loss assessment/adjustment according to the terms of the insurance policy
• Liaise with policyholders, insurance brokers, and other interested parties to reach an equitable settlement
• Write full and detailed reports for insurers, including recommendations for settlement
• Advise claimants on loss mitigation, and on security, and other precautions to reduce the risk of further losses in the future

Requirements

• Degree in Finance, Business Studies, Economics, Accounting, Law, Forensics Science, Natural Science, Quantity Surveying, Engineering & Technology, or Building Services
• Minimum 2 to 4 years of working experience
• Insurance or adjusting experience is not essential, full training will be provided
• Fresh graduates are encouraged to apply

Benefits & Others

• Basic Salary + EPF + SOCSO + (HP & Car Allowance)
• Medical insurance
• Mondays-Fridays & Alternate Saturday
• Annual salary increment and bonus (based on performance)
  
  

Exciting CEO Opportunity in a Leading Malaysian Venture!

Ready to lead innovation and growth in Malaysia's financial sector? We're seeking a visionary CEO to drive our dynamic venture. If you're a strategic leader with a passion for making an impact, apply now! 

Job Description:

1. Knowledge:

• A blend of education, training, and hands-on experience in business, finance, and management.
• Minimum Bachelor’s degree in relevant fields such as Business Administration, Finance, or Economics. Advanced degrees like MBA, MFin, ACCA/CIMA, or equivalent are preferred.

2. Kind and Length of Experience:

• At least 15 years of extensive experience in banking and/or financial services.
• Proven leadership experience in roles like CEO, COO, Chief Commercial Officer, or Chief Strategy Officer is highly desirable.
• Direct involvement in driving product and digital/technology transformation initiatives.
• Thorough understanding and adherence to technology adoption and regulatory frameworks in financial services operations. 

3. Key Competencies:

• Strategic planning and execution.
• Exceptional communication skills at all levels.
• Ability to identify and respond to market needs effectively.
• Demonstrated strong leadership qualities.
• Proficiency in internal and external relationship management and partnership working.
• Minimum 5 years in senior leadership positions.
• Awareness of financial service market trends and agility in response to market shifts and government policies.
• Proficient in financial and operational performance management.
• Proven track record in staff development, coaching, and mentoring.
• Competence in risk recognition, mitigation, and management.
• Thorough understanding of regulatory requirements.
• Capability to develop and implement innovative solutions.
• Excellent IT skills and understanding. 
• Resilient, self-motivated, and adaptable to change in a dynamic financial environment.

If you possess these qualifications and are ready to lead with vision and expertise, we invite you to apply for the CEO position.

Top-notch employee benefits

馬來西亞領先企業的令人興奮的執行長機會！

準備好引領馬來西亞金融業的創新與成長了嗎？我們正在尋找一位有遠見的執行長來推動我們充滿活力的企業。如果您是一位熱衷於產生影響力的策略領導者，請立即申請！

職位描述：

1、知識：

• 商業、金融和管理方面的教育、培訓和實務經驗的融合。
• 工商管理、金融或經濟學等相關領域的最低學士學位。優先考慮 MBA、金融碩士、ACCA/CIMA 等高級學位或同等學歷。

2. 經驗的種類與長度：

• 在銀行和/或金融服務領域擁有至少 15 年的豐富經驗。
• 在執行長、營運長、商務長或首席策略長等職位上擁有經過驗證的領導經驗是非常理想的。
• 直接參與推動產品和數位/技術轉型計劃。
• 透徹理解並遵守金融服務營運中的技術採用和監管框架。

3. 關鍵能力：

• 戰略規劃和執行。
• 在各個層級上都具有出色的溝通能力。
• 能夠有效地識別和回應市場需求。
• 表現出很強的領導能力。
• 熟練內部和外部關係管理以及合作夥伴關係工作。
• 擔任高階領導職務至少 5 年。
• 了解金融服務市場趨勢以及回應市場變化和政府政策的敏捷性。
• 精通財務和營運績效管理。
• 在員工發展、輔導和指導方面擁有良好的記錄。
• 風險識別、緩解和管理的能力。
• 透徹理解監理要求。
• 開發和實施創新解決方案的能力。
• 優秀的 IT 技能和理解。
• 適應力強，自我激勵，能適應動態金融環境中的變化。

如果您具備這些資格，並準備好以遠見和專業知識來領導，我們邀請您申請執行長職位。

一流的員工福利