Total 1,050 Business Analyst job vacancies in D09 Cairnhill, Orchard, River Valley

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements.
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Job Requirements:

• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

CONTEXT OF THE JOB

As a Business Developer, you focus on improving the performance of our processes, systems, and tooling. You do this by translating product and process improvements into value propositions and end-to-end solutions that are consistent with developments in the areas of technology, digitalisation, legislation, and regulations. You also take into account the requirements and frameworks set by internal and external stakeholders, such as development teams and regulators.

You are able to promote change through the solutions you propose. You clarify how effective improvements in performance, quality, and efficiency can be achieved. You provide advice to relevant internal and external

stakeholders, create support for implementing change and run activities in your discipline.

1. DESCRIPTION

KEY DUTIES AND RESPONSIBILITIES

Knowledge of:

• The organisation, services, products, processes, systems, and tooling
• Legislation and regulations, and social and other developments and trends
• Design management and process management
• Master’s degree in accounting
• Skilled in qualitative and quantitative research methods
• Skilled in process thinking
• Stakeholder management
• Advisory skills

Results

• Development of vision for sustainable processes for value propositions
• Project results in line with agreements
• Suggestions for improvements to processes and propositions (products, services, systems, and tooling)
• Business analyses supporting the implementation of proposals
• Improvement in client satisfaction
• Monitoring and adjustment in the event of deviations in quality
• Up-to-date portfolio of internal and external change initiatives

You are driven to keep on exceeding the expectations of internal and external stakeholders. You are able to view the bank’s processes through the eyes of those stakeholders, and draw on this perspective when working on improvements to the products, processes, and systems for which you are responsible.

You are interested in our stakeholders’ world. You keep a close eye on developments in your discipline. You use your knowledge, experience, and creativity to think up and propose improvements with your team.

You provide advice to important stakeholders and win their support for your insights and proposals. You also aim to make the processes more effective, efficient, and cost-effective. When implementing your proposals, you are able to demonstrate an ability to get things done.

REQUIRED KNOWLEDGE AND EXPERIENCE

Required level and content of education

• Accounting related University degree or equivalent
• Knowledge of definition of business requirements, stakeholder management and processes and regulations for market access, clearing, settlement, custody.
• Knowledge in IT system
• Knowledge of SQL
• Experience with Python
• General knowledge of ETL process, data engineering & modelling

Required employment experience

• 5-10 years relevant working experience
• Financial services industry experience
• Team player
• Good analytical skills
• Result oriented
• Experience in Agile environment
• Experience with Confluence and Jira desired

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to susmita.sahu@adecco.com

All shortlisted candidates will be contacted. All the best !

Susmita Sahu

EA License No: 91C2918
Personnel Registration Number: R23114076

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Analyze and assess business functional specifications, impact analysis; recommend solutions to maximize efficiency and improve business value.
• Hands on experience on data analysis, applications INT testing & integration testing is a must.
• Proficient in supporting User Acceptance Testing (UAT) and liaise & follow-up on all testing phrase.
• Manage the change requests during the implementation stage in coordination with sponsors, project managers and technical teams
• Ensure the daily follow up for the implementation of the solution with the developers, identify and address deliverable risk(s), and propose mitigant plan.
• Stakeholder management with our counterparts based in Paris
• Manage L3 support to ensure application stability and work closely with L1/L2 support team & business line on resolution in support issues.
• Good knowledge in Loans and Counterparty risks (Authorization, Guarantees etc.) is added advantage.
• to write specification and user stories

Job Qualification

• This position requires a minimum of 4 years' relevant experiences as a Business Analyst.

Professional Skills and Mindset

• Ability to learn fast, efficient and autonomous, with a problem-solving orientation.
• Excellent analytical and organizational skills
• Very good oral and written communication skills (English). Ability to speak French is added advantage.
• Experience with Agile process knowledge of TFS & JIRA
• Practical skills in using SQL Queries
• Knowledge of project management and software development lifecycle is a must.
• Proficient in MS Office and Microsoft Project (MSP) is an advantage

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate user acceptance tests.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Incidents and Requests management (business users and other IT teams)

• Application support, level 3 (expert).
• Troubleshoot and fix issues/bugs.

Continuous improvement

• Improve operational processes.
• Coach more junior team members as required.

Job Qualification

• Minimum 5 years experience as a Calypso business analyst on Calypso back office.
• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (repos, bonds, SLB, issuances) and trade lifecycle.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Willing to do On-call rotation with team mates to cover night and week-end support.

The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure. Team player with good interpersonal skills. Very good communication skills and keen to work with business users.

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Our client, a leading bank in Asia, is currently seeking individuals to join their team as Business Development Manager.

about the role

As a Business Development Manager, you will be responsible for:

• Selling a diverse range of banking products and services, catering to the financial requirements of SMEs.
• Identifying and acquiring new borrowing accounts through outreach initiatives and referrals.
• Offering financial solutions to effectively address the needs of SME clients.
• Building strong sales networks with both internal and external business partners, such as Relationship Managers, Property Agents and Brokers.
• Ensuring proper adherence to the Bank's internal policies, business processes, and regulatory requirements while maintaining high standards in advisory procedures and documentation.

skills and experience required

• Minimum diploma in any discipline
• Minimum 2 years of b2b sales experience will be advantageous
• Good working attitude, highly motivated and result oriented

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / reenie.ng@adecco.com for a confidential discussion.

EA: 91C2918 | R2198716

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for a BA (Credit Risk) to join their team
• This will start off as a 12-month contract role

This is a business analyst role within Trading Risk domain with primary responsibilities including understanding, assessing, and implementing the changing risk management needs of the bank’s trading, capital market and collateral monitoring activities.

This role provides a balanced mixture of quantitative and qualitative exposures, with a blend of a data and business analysts tasks.

Responsibilities

1. Undertake the business analyst role for Counterparty Credit Risk Domain.

2. Capture and define clear business requirements coming from business and risk stakeholders, which include those pertaining to implementation or enhancement of risk application, and to data science exploration and experiments within trading risk domain.

3. Evaluate and assess impact of business requirements to existing systems and applications to ensure sound and adequate functional designs.

4. Devise comprehensive test plans (including test scenarios and test cases) to validate system deliverables.

5. Conduct and manage User Acceptance Testing, Regression Testing, Simulation Testing and Live verifications to ensure system deliverables meet business requirements.

6. Plan relevant activities according to given timeline, ensuring timely deliveries to maximise business values for stakeholders.

7. Gather business/ risk data and perform an iteration of statistical analysis/ experiments in collaboration with data scientists and data engineers to gain valuable business/ risk insights for various digital initiatives.

Requirements:

1. Degree in finance/ computer science/ quantitative finance discipline.

2. At least 4 to 6 years of working experience as a business analyst.

3. Possess understanding and experience in credit/ counterparty risk domain (including risk management and mitigation through collateral postings).

4. Possess working knowledge of financial markets and products including securities financing transactions and derivatives.

5. Prior experience in implementing trading risks (incl. market & counterparty risk) applications or innovative digital solutions within Risk Management Group is an advantage.

6. Team player with strong inter-personal, communication, presentation, analytical and problem-solving skills.

7. Proficient in SQL, Microsoft Excel and data visualization tools.

Next Steps

• Prepare your updated resume and send it to amos.tan@adecco.com
• We regret to inform only shortlisted candidates will be contacted

Your role

Do you enjoy problem solving? Do you have strong analytical skills and apply attention to detail when managing projects? Do you want to play a key role in how we make and execute strategies to differentiate our business in APAC?

We are looking for someone who can:

• Drive revenue generating and efficiency improvement opportunities for Global IM APAC team, leveraging different functional teams and their value add to the wealth management business.
• Develop high-quality presentations to drive decision making with senior management
• Facilitate key projects and prioritize ad-hoc topics of Global IM APAC team that impacts multiple functions within the team.
• Collaborate across multiple functions and locations in APAC and work with Global teams to achieve business targets.
• Ensure regulatory requirements (local and global) and UBS policy requirements are fully integrated into IPS offerings, advice processes, methodologies, platforms and trade execution
• Coordinate and drive wide range of tasks such as planning, analytical, administrative, logistical or quality control to ensure a smooth day to day business operation

Your team

You will be working in Global Investment Management APAC team. It is full of a highly diverse group of professionals, with a very high energy and vibrant atmosphere. We are responsible for a large part of the Investment products and solutions (Discretionary and Advisory Mandates, long only and Alternative funds, Life Insurance and Wealth Planning). This requires seamless partnership across multiple stakeholders of the firm. We drive our team’s priorities regionally and coordinate all initiatives of the different product teams across all Asia Pacific locations.

Your expertise

• At least 5 years of professional experience in top tier management consulting firm or equivalent in-house corporate position (preferably in banking industry)
• Experience working in large and complex projects involving various stakeholders and locations
• Knowledge of Wealth Management would be beneficial but not essential
• Organized, structured and responds well under pressure
• Strong written and verbal communicator that can explain complex topics intuitively
• Strong relationship builder and persuasive when interacting with colleagues at all levels

ROLE

Analysts are members of the Advisory team, working with a wide range of clients to evaluate the market and economic feasibility of hotels, mixed-use resorts, and leisure destinations around the world. The Analyst is an entry-level position for a real estate professional who is highly numerate, comfortable with quantitative data and analysis, liaising directly with clients and responsible for the delivery of assignments. The Analyst

reports to the Studio Director.

RESPONSIBILITIES

• Collaboratively plans and performs research and data collection activities

• Designs and supports engaging workshops with internal teams, clients, and other stakeholders

• Analyzes qualitative and quantitative data from multiple sources to determine impact on the client’s development opportunity

• Uses interdisciplinary thinking and collaboration to ground all ideas in research insights and constraints

• Possesses a broad understanding of geography, economics, and global affairs

• Works closely with the Senior Consultant and Advisory Studio Director and team to ensure project succes

EXPECTATIONS IN THE ROLE

• Competent with research methodologies and activities, along with working with both qualitative and quantitative data

• Graphically visualizes information and ideas, effectively uses charts and graphics to represent and communicate findings and complex ideas

• Strong and persuasive writer, able to describe work process clearly and succinctly, options for consideration, findings, recommendations, and communications

• Demonstrates strong collaboration skills to achieve extraordinary outcomes

• Some travel may be required

REQUIREMENTS

• A degree in real estate, economics, tourism, or related field

• 1+ year of professional experience

• A background in real estate/hotel development and/or consulting is preferred

• Strong organizational and analytical skills

• Ability to work in a team environment under pressure

• Critical and creative thinker

• Clear communicator and presenter of ideas, findings and/or point of view

• Able to work on multiple projects simultaneously

• Highly numerate and competent with Microsoft Excel spreadsheet modelling

• Well-travelled with a broad understanding of geography, economics and global affairs

• Organizational skills are essential and good coordination of project administration and internal corporate support

• A passion for leisure and tourism, and a solid understanding of the hospitality sector

• Second language is an advantage

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

voco Orchard Singapore is looking for a dynamic and energetic Business Development Manager to join its team. As Business Development Manager , you will develop new sales opportunities in the allocated segments, build a robust sales platform and manage assigned account base in order to generate revenue and maximise performance both for the short and long term in line with sales target.

Financial

• Manage assigned account base and business segments to exceed targets for total revenue
• Research market place to actively prospect and qualify potential new accounts
• Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to drive hotel revenue
• Maintain client files and update information daily in accordance with departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
• Negotiate rates within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans. May also participate in the annual budgeting and planning process
• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
• Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets provided
• Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends

People

• Promote teamwork and quality service through communication and coordination with other departments
• Set a strong example as a senior team member to help create a positive and productive work environment that delivers results and is highly engaged

Guest Experience

• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally
• Ensure guest safety is a priority with minimal interruptions or problems
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 3 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development
• Working experience and proven track record in a hotel environment is highly advantageous
• Candidates with relevant experience may be considered for Senior Manager position.
• Strong presentation, commercial and communication skills
• Working knowledge of Microsoft Office.
• Working knowledge of other hotel systems such as Delphi, Opera would be an advantage.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Responsibilities:

• Sales and target driven, meet and exceed sales target. Preferably a hunter and hungry for new business successes, generating new business and expanding footprint for new customer.
• Explore and identify key account in the defined territory or industry vertical.
• Accelerate customer adoption and customer satisfaction, manage contract negotiations and develop long-term strategic relationships with key accounts.
• Meet assigned sales and revenue targets and strategic objectives.
• Coordinate internal resources including: sales, solution, service and manage resources to meet performance objectives and requirements.
• Develop long-term strategic relationships with partners, work with partners to extend reach & drive adoption.
• Lead localized solution development efforts that best addresses customer needs, while coordinating the involvement of partners.

Qualifications

• At least 3~5 years public cloud business development or technical sales experience in developing ICT technologies, cloud native solution.
• Great communication skills, team spirit, and a can-do attitude.
• Knowledge of identifying, developing, negotiating, and closing large-scale IT and public cloud technology deals.
• Knowledge of positioning and selling cloud and big data technology in new customers and new market segments.
• 2 years contracts with benefit.

Next Step

Click “apply” or send resume to: Ryce Ryce.Fan@adecco.com

EA Licence No.91C2918| Personnel Registration No. R23117258

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

We are looking for a Business Management Trainee to join and support the Growth team. The Growth team in Aleph are entrepreneurs who champion clients and colleagues alike. With a keen sense for turning insight into opportunity, they are responsible for building relationships that foster commercial viability for our studio and our clients business. Motivated by work that makes a meaningful and sustained impact, the team is seeking to drive innovative work that solves our client’s business problems and engage consumers in new ways. Over the course of this apprenticeship, you will receive direct business experience under the mentors in the department to sharpen your professional skills.

We are looking for people who are curious, open, eager to learn and to eventually grow with us. Based on your performance, there is potential for a full time position in the future as well.

Key Responsibilities

• Support the growth team of end-to-end pitches / client responses, from inception and requirements definition to project’s delivery, making sure that the planning, timeline, the budget and the pitch quality are respected.
• Arrange and coordinate meetings with prospective clients, understanding their needs, and presenting our services.
• Ensure smooth business operations by managing resources, schedules, and team coordination.
• Maintain clear and effective communication (written and verbal) with clients and internal teams.

Key requirements

• At least 1 year of experience in business operations or operations management OR Fresh Graduate with business and operations management internship experience.
• Meticulous approach to tasks ensuring accuracy in reports, proposals, and client interactions.
• Strong verbal and written communication abilities to effectively engage with clients and collaborate with internal teams.
• A personable and professional character that will allow you to build client rapport
• Proficiency in Google Workspaces (Sheets, Docs, etc.) for project management, data organization, and seamless communication.
• Ability to work under pressure whilst maintaining a calm outlook
• A personable and professional character that will allow you to build client rapport

Benefits

• Be a part of the growth team of the Singapore business.
• Access to a deep bench of professional experts to work together.
• Multicultural working environment.
• A solid team behind you: great people who love what they do.
• A fun and a fast paced culture which promotes learning and knowledge sharing.
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences, and mentor-mentee program.

Get in touch

Please visit www.aleph-labs.com or drop us an email at careers.sg@aleph-labs.com.

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

voco Orchard Singapore is looking for a dynamic and energetic Business Development Manager (MICE) to join its team. As Business Development Manager (MICE) , you will maximize revenue by leading and driving the sales and management of meeting spaces and guest rooms.

Financial

• Manage assigned account base and business segments to exceed targets for total revenue
• Research market place to actively prospect and qualify potential new accounts
• Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to drive hotel revenue
• Maintain client files and update information daily in accordance with departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility
• Negotiate rates within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans. May also participate in the annual budgeting and planning process
• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
• Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets provided
• Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends

People

• Promote teamwork and quality service through communication and coordination with other departments
• Set a strong example as a senior team member to help create a positive and productive work environment that delivers results and is highly engaged

Guest Experience

• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally
• Ensure guest safety is a priority with minimal interruptions or problems
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 3 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development
• Working experience and proven track record in a hotel environment is highly advantageous
• Candidates with relevant experience may be considered for Senior Manager position.
• Strong presentation, commercial and communication skills
• Working knowledge of Microsoft Office.
• Working knowledge of other hotel systems such as Delphi, Opera would be an advantage.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job Summary

Responsible for processing and ensuring medical claims are managed timely and in accordance with policy terms and conditions, and assist with reception duties, registration, financial counseling, collection of payment and other administration duties.

Role and Responsibilities

Business Office Management

• Responsible for following up on queries, and providing end-to-end support in processing medical claim submissions, regarding Mediclaim and Corporate Insurance claims, including reimbursements.
• Provide accurate adjudication of claims, pre-authorization and LOG issuance to meet operational targets.
• Collect accurate information and documents to proceed with the claim process
• Monitor and timely follow-up on the progress of pending claims to assist with quick resolutions and proper closure
• Liaise with doctors and clinics for facility bill size estimations
• Follow up with patients and insurers for outstanding hospital bills
• Support patients, clinics and front office in day-to-day insurance claims matters
• Check validity of claims prior to data entry into system and ensure mediclaims are filed within a strict timeline
• To handle enquiries from internal and external parties within the agreed targeted turnaround time
• Maintain accurate case records and all related communication
• Any other duties or projects as assigned

Qualifications and Education Requirements

• Diploma/degree and above with experience in Healthcare/Insurance/Third Party Administrators industries preferred.
• Meticulous and detail oriented at work with accuracy of data entries into system
• Able to work in a fast-paced environment and work independently
• Proactive, Problem solver, Good Team Player
• Willing to learn and adaptable to working environment with minimal supervision
• Proficient in Microsoft Office applications (Excel, Word and Power Point)

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

We’re looking for a tech support analyst to:

• provide technical support for business users on a variety of technology issues.
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• ensure supportability and quality are maintained with the introduction of production changes.

Your team

You’ll be working for Application Support & Reliability AM in Singapore. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.

Your expertise

• ideally 3+ years of hands-on experience with support background across multiple operating systems
• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners