Total 1,467 Business Analyst job vacancies in Customer Service category in The United States of America

Title:  Customer Experience Senior Business Analyst







Location:  Victoria, Australia







Employment Type:  Permanent Full Time







Description:    Were an energised team who is passionate about our customers, strive for operational excellence and a sustainable future for our people and our community .     About the Role As the Customer Experience Senior BA , this role will see you responsible for refining and progressing customer-related improvement initiatives from ideas through pipeline to delivery.  You will work with relevant teams and provide expert knowledge of, and advice on business unit processes and products/services to help identify and assess business opportunities for improvements and propose solutions




... Click here to view more detail / apply for Customer Experience Senior Business Analyst

Job Title: IT System/Business Analyst- Oracle CC&B (Customer Care & Billing)

Duration: 24 months

Key Responsibilities:

System/Application Design Review:

Review system/application design specifications to ensure alignment with project objectives.

Technical Assessment:

Conduct thorough technical reviews and assessments to identify potential issues and areas for improvement.

Script and Module Development:

Collaborate with the Authority’s appointed contractor(s) to develop ad-hoc scripts and modules as per Service Request requirements.

Test Facilitation:

Facilitate and support System Integration Test (SIT) and User Acceptance Test (UAT) processes to ensure system functionality and user satisfaction.

Audit Support:

Assist in facilitating and supporting audits conducted by the Authority’s appointed auditor(s) on the system.

Source Code Review:

Understand and review source codes from vendor(s) for deployment, ensuring adherence to best practices and standards.

Technical and Project Management Support:

Provide technical and project management support, including managing daily operations, continuous system review for improvement, and ensuring contractor compliance with Authority’s requirements.

IT Application System Management:

Manage, maintain, and test IT application systems to ensure efficient operation and functionality.

Stakeholder Collaboration:

Collaborate with business stakeholders, external parties, ICT providers, and government agencies for system operational and maintenance works, as well as for new initiatives/enhancements.

Advisory Role:

Provide advisory support and guidance to team members on the development of IT solutions to meet business and Authority’s needs.

Documentation and Progress Monitoring:

Manage and maintain IT process documentation, track technical documentation, and monitor project progress.

Audit Coordination:

Coordinate and facilitate audit reviews conducted by parties authorized by the Authority.

Project Deliverables Review:

Review project deliverables (e.g., monthly project reports, test plans, test reports, application design/code) to ensure completeness for acceptance.

IT Operation Support:

Provide IT operation support for both on-premises and cloud operations.

Compliance Management:

Ensure project delivery compliance with relevant policies and guidelines, and identify and close any compliance gaps.

Qualifications:

At least 3 years of experience as an IT System/Business Analyst.

Strong knowledge of Software Development Life Cycle (SDLC) methodologies.

Proficiency in requirement gathering, analysis, business process mapping, and preparing business requirement specifications.

At least 3 years of experience in Oracle CC&B (Customer Care & Billing) software development/architecture or equivalent experience in the Oracle technical stack.

Experience in Azure Cloud platform.

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage. Your main responsibilities will be: Perform infrastructure, security, continuous integration and continuous delivery Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups Lead core capabilities which involves researching, analysing and evaluating infrastructure needs Manage and monitor network traffic and systems usage/capacity based on Cloud computing Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts Providing specialist skills in supporting and troubleshooting network problems and emergencies Installing, configuring, testing, maintaining and administering new and

... Click here to view more detail / apply for Support Analyst

Wattle Grove, Australia





Reference: 6581857






Take the next step in your career with a leading global brand
Career progression pathways and world class training
Generous base salary car bonus phone
We are Hitachi Global Air Power Australia, part of a group with 320,000 staff worldwide and world class manufacturing and engineering capability. Across Australia, we have 8 branches and a strong sense of community. Our Perth region now has an excellent opportunity for a focussed sales professional who is ready for the next step. About the role In this dynamic field based role, you will focus on prospecting new customers, maintaining relationships and developing new market segments for our compressed air service solutions. Based in Wattle Grove, you have plenty of scope to make the role your own!


... Click here to view more detail / apply for Service Business Consultant

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage.

Your main responsibilities will be:
Perform infrastructure, security, continuous integration and continuous delivery
Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups
Lead core capabilities which involves researching, analysing and evaluating infrastructure needs
Manage and monitor network traffic and systems usage/capacity based on Cloud computing
Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications
Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts
Providing specialist skills in supporting and troubleshooting network problems and emergencies
Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations

You will need to have:
Experience with SCCM tools, SCCM Console, Explorer ++, Quick Connect, SQL Server Manager and SharePoint.
Self-motivation, good time management skills and a positive attitude and exceptional communication and interpersonal skills.
Experience supporting Microsoft 365, Windows Server & Desktop Technologies & Cloud Environments
Experience installing, configuring, testing, maintaining and optimising networks, applications, Servers and Workstations
Experience with software deployment and debugging of windows and operations systems
Experience with Network Security analysis and design
Experience with the creation of IT documentation including Disaster Recovery planning, IT Systems guidelines and procedures

???????Salary $65K- $75K + super

WOW Recruitment are seeking a motivated and driven Senior HR Business Partner for a fast-growing, heavy automotive client. 
 

Up to $130k Super
WFH 2 days a week
Highly respected in idustry


Overview
As a Senior HR Business Partner, you will play a crucial role in aligning human resources strategies with organisational goals, driving employee engagement, and fostering a positive work culture within a blue-collar environment. You will collaborate closely with senior leadership, business units, and HR teams to deliver strategic HR initiatives, enhance organizational effectiveness, and promote a high-performance culture.

You will need to have great energy, be proactive and have a growth-mindset.


Benefits

-Friendly team culture
-Reward for high performance
- Opportunities for professional development and growth
- Dynamic and collaborative work environment


Key Responsibilities

Strategic HR Leadership

   - Support the Head of People in developing and executing HR strategies aligned with business objectives, to ... Click here to view more detail / apply for H R Business Partner

Join a Values driven Organisation with a commitment to Excellence in Education!
Salary: $80,667 to $86,592 p.a. Plus Superannuation
Location: Dandenong


Chisholm is seeking an experienced Service Desk Analyst for our Service, Delivery & Planning business area.
BELONGING & INCLUSION
Chisholm is resolutely diverse and supports applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility, to ensure we can attract the best candidates and accommodate individual needs and working arrangements, even in ways we have not thought of. Our merit-based recruitment practices are founded on building diversity by fostering an inclusive, flexible, and equitable workplace. 
ABOUT THE ROLE
As a Service Desk Analyst, your key responsibilities include:

Providing front-line service to staff and students with responsibility for resolving incidents and service requests, or escalating to

... Click here to view more detail / apply for Service Desk Analyst

Has experience in middleware administration in large enterprise environment that support mission critical systems

Candidate must be a hands-on and experienced worker who can deliver the work immediately or with less supervision

(a) At least 6 years of working experience in managing or maintaining Microsoft Windows, Oracle Solaris/Unix and/or Redhat/Linux Server in a virtualised environment such as

VMware or Hyper-V, with Internet and Intranet Web Applications.

(a) At least 6 years of working experience as MS SQL Server Database Administrator, including 1-2 year of experience with clustered database environment and supporting high availability. Exposure to other database platform such as Oracle DB, MongoDB and Maria

DB will be advantageous.

(a) At least 6 years of working experience in mainframe infrastructure administration specialising in z/OS, CICS, Mainframe network or good working knowledge in Enterprise Storage and related software (e.g. EMC TimeFinder, SRDF, CA1), USS, MQSeries and

Automated Operations Software (e.g. CA-ESP, CA-Dispatch, CA Solve, CA-NetMaster)

(b) Possess a strong understanding of security practices in server, database, and network is

important.

(c) Relevant technical certifications in the administration and troubleshooting of the

following products will be advantageous:

i) Microsoft Windows Server

ii) Redhat (Linux) Server

iii) VMware Hypervisor

iv) Microsoft SQL Server

v) Oracle DB Server

vi) CISCO Networks

vii) Checkpoint Firewall

viii) Palo Alto Networks Firewall

(d) Good Project Management experience and skills.

(e) Certifications in IT Project Management will be advantageous.

(f) Self-motivated, dedicated, committed and resulted-oriented team player with strong

initiative, ownership and possess good inter-personal and analytical skills.

(g) The candidate shall be required to perform some or all of the following duties according

to the area he/she is assigned to support:

i) Assist in the management of Operations, Service Levels and Contract Administration

of the technologies and infrastructures deployed by the Board.

ii) Assist in the IT Service Management processes, which cover Service Level Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup

and Recovery Management and Security Management.

iii) Provide governance on the service provided by the Service Provider.

iv) Manage the escalation processes and perform service recovery for incidents that

directly impact services or users.

v) Conduct internal security reviews and assist in internal and external audits.

vi) Support user projects involving infrastructure acquisitions and evaluations.

vii) Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

viii) Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

ix) Continually exploit technological advancements or new processes to improve on the

robustness, performance or resilience of existing operations and services.

Must have:

• 6 months plus working in a support role
• 6 months plus working experience in financial industry
• 6 months plus working experience in Murex
• Familiarity with various Murex Modules including: Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade workflows
• Good knowledge of a variety of asset classes and product: Fixed Income, Equities, Derivatives etc
• Excellent problem solving and analytical skills
• Technical skills including Unix, Shell Scripting, SQL, Interfaces would be an additional bonus

We are recruiting for an experienced Field Support Analyst for our client. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you will be working on:
You will provide 2nd line technical support to IT users in the field. You will diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.

Key responsibilities:

• Identify and carry out any immediate corrective action that can resolve or contain issues directly.
• Monitor the progress of incidents and keeps all interested parties informed.
• Resolve incidents, verifying the resolution and confirming with the customer.
• Work with 1st and 3rd line support groups to assist with resolution where necessary.
• Escalate and progress the severity of support issues as required.

You'll need experience with:

• Microsoft Windows 10 and 11 Desktop Operating Systems
• Microsoft Windows Server 2016 and later versions
• Microsoft Office 365 and other windows based applications.
• Web applications, PC, Laptop and Printer hardware, iPhones and iPads.
• Active Directory services.
• Mobile Device Management

What you'll get in return
You will be earning up to £240 a day inside IR35, on a 3-month initial contract (with the aim of transferring to a permanent role). This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description:

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status

Skills Required:

• Working experience as a Service Desk Analyst
• Experience on Microsoft Exchange / Outlook,Microsoft Windows

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Presently we have an Infrastructure Support Analyst position

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

4. Experience in AWS

5. Experience in managing DevOps

6. Experience in MEAN Stack

Key Accountabilities:

As part of our team, you will be responsible for the following:

• First-Line IT Support:
• Take ownership of customer incidents or service requests and see them through to resolution.
• Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
• Maintain accurate support tickets and provide daily progress updates to clients.
• Escalation and Client Rapport:
• Escalate incidents or service requests that cannot be resolved by the Service Desk.
• Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service.
• Handle queries and updates professionally, maintaining a high level of customer satisfaction.
• Infrastructure Assistance:
• Assist with infrastructure tasks as needed.
• Ensure user security across all systems.
• Complete service requests promptly.
• Administration and Technical Expertise:
• Manage Active Directory, end-user devices, Office 365, and business applications.
• Demonstrate expertise in IT infrastructure, desktop systems, and business applications.
• Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365.

Skills & Experience:
The successful candidate will exhibit the following qualities:

• Proactivity and Adaptability:
• Thrive in a fast-paced, ever-changing environment.
• Effective Communication:
• Excellent interpersonal and communication skills, both verbal and written.
• Customer-focused attitude with a positive approach.
• Polished telephone manner, active listening, and empathy skills.
• Problem-Solving Abilities:
• Strong diagnostic skills and a proactive approach to resolving issues.
• Collaborative team player who supports colleagues.
• Technical Proficiency:
• Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL).
• Proven experience in IT infrastructure, desktop systems, and business applications.
• Quality and Consistency:
• Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality.
• Track Record:
• Demonstrated success working in a Service Desk role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Respond to requests for technical assistance in person, via phone, communication channels
•  Diagnose and resolve technical hardware and software issues 
•  Advice user on appropriate action 
• Follow standard help desk procedures 
•  Redirect problems to correct resource 
• Identify and escalate situations requiring urgent attention 
• Stay updated with system information, changes, and updates 
• Security oriented
• Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
• Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
• Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you!
Your new company
You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are
dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.
Your new role
As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing:

• Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes.
• Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
• Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development.
• Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.

What you'll need to succeed

• Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
• Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
• Active Directory administration, Office 365 and Windows troubleshooting skills,
• Excellent telephone manner and customer service skills,
• Flexibility and willingness to work on-site in Liverpool.

What you'll get in return
You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer £17.44 per hour PAYE with Hays.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk