Assistant Manager, Rider Service
2 days ago
Supports team manager and performs management duties when the manager is absent or out of officeProvides encouragement to team members, including comm.....
- Supports team manager and performs management duties when the manager is absent or out of office
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
- Assists management with hiring processes and new team member training
- Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
- Communicates deadlines and goals to team members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards
- Provides quality guides to team performance and outcome required by the team that they are leading
Performance Management
- Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective.
- This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience.
- Be the owner of department systems, tools, SOPs, and overall customer experience.
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