Total 3 Accounts Executive job vacancies in Information Technology category in Shah Alam SGR

JOB RESPONSIBILITIES:

Full-Time Employment (with probation of 6 months)

1. USER MANAGEMENT

• Main liaison personnel to coordinate project/troubleshooting issues with users and vendor, in order to resolve issues and meet project deadlines.
• Provide orientation and guidance to users on how to operate new software and devices.
• To plan, implement, monitor and upgrade security measures for company users.
• Ensure compliance with company policies and procedures
• network hardware and software, user support, security, and backup.

2. IT SUPPORT

• Act as 1st & 2nd level support in resolving hardware and software/application issues.
• Ensure timely deployment of various IT security patches, and firmware for network devices, servers, and other devices.
• Establish an effective monitoring mechanism to monitor the health status of servers and network devices.
• To manage and coordinate with outsourcing vendors to ensure services provided are in accordance with SLA for Infrastructure services and end-user support. Review & ensure issues case logs are resolved.

3. OTHERS

• Ability to provide recommendations to improve the overall operations and efficiencies of the applications in order to support current and meet new business requirements.
• Maintain and manage IT assets to ensure up-to-date asset listing.
• Perform IT ad hoc tasks assign by Manager from time to time.

 JOB REQUIREMENTS:

• Degree in IT or any related field.
• 1 -2 years experience in IT.
• Fresh graduates are encourage to apply.
• Candidates must be proficient in MS Office (Word, Power point and Excel).
• Knowledge on SAP will be an added advantage
• Ability to multi-task and work independently with minimal supervision.
• Candidate must possess own transport to work.

PERKS & BENEFITS:

• EPF/SOCSO/Public Holiday
• Office Working Hour: 8.30am - 5.30pm
• Medical Leave - Provided
• Training - Provided

工作職責：

全職工作（試用期為 6 個月）

1. 用戶管理

• 主要聯絡人員與使用者和供應商協調專案/故障排除問題，以解決問題並按時完成專案。
• 為使用者提供如何操作新軟體和設備的方向和指導。
• 為公司用戶規劃、實施、監控和升級安全措施。
• 確保遵守公司政策和程序
• 網路硬體和軟體、用戶支援、安全性和備份。

2. 資訊科技支持

• 充當解決硬體和軟體/應用程式問題的一級和二級支援。
• 確保及時部署各種 IT 安全性修補程式以及網路設備、伺服器和其他設備的韌體。
• 建立有效的監控機制，監控伺服器和網路設備的健康狀態。
• 管理和協調外包供應商，確保提供的服務符合基礎設施服務和最終用戶支援的 SLA。查看並確保問題案例日誌已解決。

3.其他

• 能夠提供建議以改善應用程式的整體營運和效率，以支援當前和滿足新的業務需求。
• 維護和管理 IT 資產以確保最新的資產清單。
• 執行經理不時指派的 IT 臨時任務。

工作要求：

• IT 或任何相關領域的學位。
• 1 年 IT 經驗。
• 鼓勵應屆畢業生申請。
• 候選人必須精通 MS Office（Word、Power point 和 Excel）。
• 了解 SAP 將是一個額外的優勢
• 能夠在最少的監督下完成多項任務並獨立工作。
• 候選人必須擁有自己的交通工具去上班。

津貼和福利：

• EPF/SOCSO/公休日
• 辦公室工作時間：上午 8.30 至下午 5.30
• 病假 - 提供
• 培訓 - 提供
• 友善的工作環境

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Technical Support Specialist is responsible for delivering high-quality technical assistance to customers, ensuring prompt and effective resolution of issues related to our products. The role involves proactive problem-solving, excellent communication, and collaboration with internal teams. The ideal candidate possesses a strong technical background, customer-focused mindset, and the ability to thrive in a dynamic environment. Key responsibilities include responding to customer inquiries, troubleshooting technical problems, creating documentation, conducting training sessions, and maintaining service quality. This position offers an exciting opportunity for individuals who are passionate about technology and dedicated to delivering outstanding customer support.

• Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Troubleshoot and diagnose technical problems, providing step-by-step solutions or escalating issues to the appropriate team if necessary.
• Collaborate with other departments to resolve complex customer issues.
• Develop a deep understanding of our products and services to provide accurate and effective technical assistance.
• Stay updated on product features, updates, and industry trends to enhance support capabilities.
• Provide feedback to the product development team based on customer interactions to improve product functionality.

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?