Product Success Architect
5 months ago
We are seeking a Product Success Technical Architect who is craving to be part of a great company. You will be part of a talented and supportive group.....
We are seeking a Product Success Technical Architect who is craving to be part of a great company. You will be part of a talented and supportive group that is passionate about empowering Customers to improve their platform health. Specifically, you will aid in the scripting, testing, debugging, and remediation of Health Definitions, by designing and delivering simple and compelling code.
Role
This role is part of the Product Success team in the Customer Success Organization to work on Platform Health offering as part of ServiceNow Impact. You should be passionate about learning ServiceNow products, and the value they provide to our customers by understanding customer use cases and user personas. To succeed, you must have a customer-centric mindset, with deep technical hands-on knowledge of ServiceNow Scripting APIs and best practices.
In this role, you will collaborate with the Leading Practices Portfolio Managers and the Platform Health team to create:
- Health Assessment scripts using JavaScript, HTML, CSS, and Glide API
- Collaborate with fellow Architects to spec, write, test, and deploy scripts
- Increase success by improving script quality and our ability to innovate
- Actively own health definitions features and define their lifecycle
- Review code, have your code reviewed, and assist in triaging bugs
- Work cross-functionally to solve challenges and ensure that upcoming scripts are ready
- Be the "voice of the field" - Provide feedback from development to the product team for product improvement
- Be creative, innovative, and agile
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