Total 35 manager job vacancies in Customer Service category in D20 Bishan, Ang Mo Kio

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.
We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Service Delivery Manager to be part of our diverse team of talents here at NCS!

The Service Delivery Manager is responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements.,including:

• ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure

• assisting the Senior Managers to train and guide junior team members.

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director (SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

A little about you:

• Typically 6 years of IT project management experience
• Strong knowledge in process improvement methodologies and tools
• Understanding of Software Development Lifecycle (SDLC)
• Degree in Information Systems, Computer Science or equivalent
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Technical knowledge of Java (mandatory), Cloud Solution Architecting, Oracle SQL, Red Hat Enterprise Linux

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

Job Description:

We are looking for a talented and strategic-minded Infrastructure Service Governance Manager to oversee the governance of infrastructure services and drive initiatives aimed at optimizing costs and enhancing service delivery. In this role, you will be responsible for reviewing the existing infrastructure services provided by organization's technology partner, conceptualizing innovative solutions, and transforming services into products that meet the needs of organization's internal teams, including Sales, HR, and others. The ideal candidate will possess a strong understanding of product management principles and be capable of designing and marketing services to showcase cost savings and improved service offerings.

Key Responsibilities:

• Lead the governance of infrastructure services to ensure alignment with business objectives and cost optimization goals.
• Review and assess the existing infrastructure services offered by our technology partner, identifying opportunities for cost savings and service improvement.
• Conceptualize, prototype, and design innovative solutions to transform services into products that meet the needs of internal stakeholders.
• Lead Proof of Concept (POC) initiatives to validate the feasibility and effectiveness of proposed solutions.
• Develop standardized service offerings that can be automated using DevOps practices, with a focus on cost efficiency and service quality.
• Collaborate with internal teams to gather requirements and ensure alignment with business objectives.
• Market new services to internal teams and senior management, highlighting cost savings and enhanced service delivery.
• Establish governance processes to monitor and evaluate the performance of infrastructure services and drive continuous improvement initiatives.
• Stay updated on industry trends and best practices in infrastructure service governance and product management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in infrastructure service governance, cost optimization, and service transformation.
• Strong understanding of IT infrastructure services, including standard and non-standard offerings.
• Experience with DevOps practices and tools for automation.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven ability to drive change and influence stakeholders at all levels of the organization.

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Knowledge on how to use WESS system and Infotech system will be best

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients an

mangers when necessary

· Office working days and hours: Mon to Fri 9am to 6pm

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提 出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 了解并且会使用WESS系统和Infotech系统将是最好不过了

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款

• 办公司工作日和时间：周一至周五上午 9 点至下午 6 点

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Service Manager

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you: All positions except those listed above or designated by the Store Director

Primary Duties and Responsibilities:

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Performs as a leader and role model and maintains positive employee relations.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
• Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
• Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
• Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
• Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
• Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
• Trains workers in store policies, department procedures, and job duties.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
• Explains store services to potential personal and business account customers to generate additional business for the store.
• Understands the basics of store accounting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Determines the motivational needs of employees and provides the appropriate environment.
• Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
• Handles cash registers.
• Recommends cost reduction programs.
• Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
• Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education and Experience:

• High School or equivalent experience.
• Two years or more of similar or related work experience preferred.

Supervisory Responsibilities (Direct Reports):

• Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
• Selects new employees and acts on employee problems.
• Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial Responsibility:

Authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts:

Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality:

Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.

Are you ready to smile, apply today.  

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $114,500.00 - $136,500.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

We are seeking a highly skilled and motivated individual to join our team as a Commercial Customer Profitability and Incentive Systems Manager.  The successful candidate will be responsible for overseeing the efficient and effective management of both the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT). This position requires strong analytical, statistical, technical, and leadership skills, as well as a deep understanding of incentive compensation management, and customer profitability measurements.

Essential Functions

• Oversee the administration, maintenance, and enhancement of the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT) to ensure accurate and timely calculation and reporting of customer profitability and incentive metrics

• Utilize statistical and analytical tools to interpret data, identify trends, and provide valuable insights on customer profitability, revenue generation, and incentive program performance

• Monitor and report on key performance indicators (KPIs) for both systems, identify areas for improvement, and implement necessary adjustments to enhance accuracy and efficiency

• Continuously assess and improve system processes to streamline operations and maximize productivity while maintaining a strong focus on data integrity and accuracy

• Collaborate with cross-functional teams, including Commercial Banking, Talent Management, Finance, and IT; to ensure seamless integration of data, timely data updates, and effective communication of system changes or enhancements

• Ensure all system operations comply with relevant regulations, internal policies, and industry best practices. Implement robust security measures to safeguard sensitive financial data

• Lead, mentor and motivate team members to implement the department strategy. Manage department workflow with guidance on departmental projects/issues and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

• Communicate decisions, priorities, and relevant information to team members effectively

• Support budget management, planning, and expenditure

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• In-depth understanding of commercial banking products, revenue streams, and profitability drivers

• Strong statistical skills with hands-on experience in data analysis, modeling, and interpretation of complex financial data

• Proficiency in statistical software packages such as R, Python, or SAS

• Knowledge of regulatory requirements and risk management principles pertaining to banking data and financial systems

• Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner

• Strong problem-solving and critical thinking skills, with the ability to apply discretion and sound judgement to solve problems efficiently and effectively

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

• Bachelor's degree in accounting, statistics, or equivalent combination of education and experience required

• 8+ years managing customer profitability and incentive systems within the banking industry required

• 4+ years of experience managing teams and fostering a collaborative work environment required

*Hybrid Schedule: In office 3 days per week

**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Manager, Customer Profitability & Incentive Compensation - Commercial job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $114,500 to $136,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

#LI-Hybrid

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

[Pre-sales support]

· Lead and manage overall data center facility solution from pre-sales to post-sales stages including direct interface with customer to obtain the user requirement, due diligence activities, develop the fit-for-purpose solution, and deliver the data center services for data center business opportunities in APAC with an objective of ensuring an appropriate technical information and designed solution can met the customer’s requirement and support business growth.

· Work with sales team for the technical requirement, engage with clients to assess technical requirements, costing, create feasibility studies or work out TCO (Total cost of ownership) calculations on product or system level during project tender stage

· As the key technical expert person to consult with for pre-sales technical requirement, provide presentations and site tours, and liaising with support / proposal team at HQ

· Liaise between Sales team and design team for its technical capabilities

· After receiving complete proposal information, to work with engineering & solution designer to develop proposal, follow up with the sales team for the outcome, conduct pre-sales site surveys to gather relevant information

· Work with the sales team to generate Bills of Materials (BOM), provide costing, carrying out experiment to ensure proposed solution fits client’s requirement

· To bridge the gap between design technical capability and client’s need

· Define, develop and maintain update-to-date technical information database of each data center products and aligning the critical technical figures with product owners and operation team for any change of infrastructure system.

· Lead, manage and deliver the customization provisioning to the customer with direct interfacing and coordination with both external customer and all internal stakeholders

· Define and develop the technical training material to the internal customers (sales, product consultant, product owner.,etc) for any update about data centre development

[Mechanical Design Engineering]

· Propose design concept, summarize design requirement, analysing existing facility, and develop conceptual sizing/design

· Risk analysis by checking consistency between tender and quotation specification

· Prepare supplemental material (Spec, DWG) for quotation, Review BoQ (Material and Quantity), Propose Value Engineering and Technical Review

· Concept & Schematic Design

(Summarize design requirement, Analyzing existing facility, Schematic design report, Design development (Spec., Technical calculation sheet), Propose new feasible innovation and stay abreast on the latest trend in the market, Product differentiation)

· Detailed Design

(Arrangement of shop drawing with drafter, Authority submission arrangement with QP, Input for T&C requirement (prepare test script and ensure that the methodology is in line internally)

· Review of construction material / shop drawing / MoS, Shop drawing coordination for large or complex project, Periodical inspection (internal check for quality improvement)

· Ensure site installation works are accordingly to project plans / designs / time frame for large or complex project

· T&C consultation for FAT, SAT, and IST with Technical & Q&C department

· T&C Planning, Coordination and to complete with Testing report compilation

· Handover submission arrangement with drafter team and project team (As build DWG)

· Any other duties assigned by the Manager

Main Responsibilities:

• Oversee Test Operations
• Focus on production efficiency, quality control, and resource optimization.
• Drive adoption of world-class manufacturing practices.
• Implement strategies for operational and performance excellence.
• Continuously upgrade human resources, processes, and technology for the ATS team.
• Ensure high employee engagement through motivation, coaching, and training.
• Lead projects and teams to achieve company goals.
• Collaborate on improvement roadmaps with other departments.
• Manage costs for productivity enhancement and process improvement.
• Develop and enforce SOPs, conduct regular audits, and monitor KPIs.
• Collaborate directly with customers for operational enhancements.
• Ensure safety and security protocol compliance.
• Chair the Safety Committee to uphold safety standards.

Requirements:

• Diploma/Bachelor's or Master's degree in relevant field.
• Substantial experience in service-level testing in Semicon industry and leadership roles.
• Expertise in testing methodologies and tools.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• Proven leadership and management capabilities.
• Relevant certifications such as ISTQB or PMP is a plus
• Familiarity with the industry/domain and commitment to continuous learning.
• Enforce company rules and regulations with strict implementations of discipline policies.
• Approve of innovative changes from ATS Shift and Floor Supervisors and ATS Planning.
• Approve Work Instructions, Forms and Educational Posters.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

PropUp is the largest real estate media vendor in Singapore that provides content creation and social media management for hundreds of realtors and commercial clients.

PRIMARY REQUIREMENTS:

Can thrive in a fast-paced multi-campaign environment servicing multiple clients

Good presentation, client consultation skills

Meticulous, inquisitive, take pride and ownership of work

RESPONSIBILITIES:

Client consultancy (email, WA, phone, video conferencing, and face-to-face)

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services.

The Service Management Manager is responsible for supporting IT Service Management such as Configuration, Change, Continual Service Improvement, Capacity, etc.

Responsibilities:

• Managing and supporting ITIL/ITSM processes and procedures

• Support the team members and clients throughout the ITSM processes

• Generating reports in a periodic and ad-hoc basis

• Supporting the Service Delivery Manager on the ITSM processes/procedures

Requirements:

• 5-8 years of experience in IT Service Management

• Strong knowledge of ITIL framework and ITSM processes

• Proficiency in ServiceNow and other ITSM tools

• Experience in Capacity Planning, Change Management, and IT Asset Management

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• Strong analytical and problem-solving skills

• Bachelor's degree in Computer Science or related field.

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.

We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Senior Service Delivery Manager to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Create and maintain comprehensive documentation for all FM operations.
• Assist in preparation of proposals and solution presentations.
• Able to manage a large diversified full fledge IT teams, ranging from helpdesk, desktop, operators, systems, network, middleware, database.
• Attain key certifications for partnership with key vendors.
• Technical project management experience and mentor to junior team lead and engineers.
• Lead and manage database changes through change request process & provide status reports to the relevant parties.
• Lead and monitor & measure the performance & availability of databases proactively; implement corrective actions identified to improve performance & availability.

A little about you:

• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Comfortable with 24 x7 standby work arrangements
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.

What you might also need to have:

• 8 - 10 years IT project management experience
• Experience in the development, implementation and operation support of information technology projects in a range of organizations
• Degree in Information Systems or equivalent
• Certification in PMP / CITPM/ ITSM / ITIL V3 or above

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

Responsibilities

· Guarantee the service lead time and quality of repairs over time.

· Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process.

· Master the management of physical, system/ERP flows, and reports in order to identify any drift.

· Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history.

· Develop skills and versatility of the technical resources available through appropriate training.

· Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization, etc).

· Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards).

· Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices.

· Ensure the maintenance of the workshop organization, as well as the facilities, equipment and tooling.

· Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs).

· Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time.

· Drive market communication across the decentralized network; work with local delegate(s) and monitor the activity of the network.

Requirement

· At least 10 years experience working as an After Sales Service Manager / Director.

· Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both, personal and shared work goals.

· Desire and drive to always be learning.

We are looking for Service Manager to join our team in Singapore.

The Service Manager reports directly to the Head of Service APAC and has responsibility for service operations in Asia and China Markets, excluding Indonesia.

Pre-requisites:

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• Strong customer orientation and mindsets
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, D365 (ERP), AutoCAD or similar designing applications
• Spoken and written fluent English is a must. Chinese and Malay / Bahasa Indonesia as working language as well as experience from plywood or other wood processing industries are added advantages.
• Sales-driven, proactive, and able to work independently.
• Strong interpersonal qualities including leadership, teamwork, integrity, and respect.
• Ability to manage own work but also teams at customer sites.
• Interest in expanding skills base to include cross-training in other applications.
• Willingness to travel.

The Job:

• Accountable for service sales development in his/her territory.
• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate and manage the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other local and global Services business lines and Business units
• Participate Service Strategy development and implementation of the appropriate long-term strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of Raute equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Our Offer:

• Be part of growing and well recognized service team of the technology leader for plywood and LVL industry.
• Great opportunities to grow according to personal objectives and capabilities in an international organization.
• Comprehensive training for the wood processing technology.
• Relaxed organization and supportive team.
• Competitive remuneration package.
• Work Travel Opportunities