The role will primarily require the Manager to support the team on direct client work including client relationship management and managing project workstreams including research and analysis, report writing and design, advisory to organisations, and where required, organising events like workshops, roundtable discussions, and presentations. The Manager will work directly with the Co-Founders on project delivery and will also be expected to manage junior team members, consistent with RIA’s values. Also, the Manager will support the development of RIA as we continue to build the team and our operations.

RIA’s projects cover diverse thematic areas including education, public health, environment, and philanthropy ecosystem engagement and potentially many more. The regions cover Malaysia, the Philippines, Indonesia, and wider Asia. Hence, the team needs to be very adept at switching between topics, learning very quickly on new topics, country systems, and models and frameworks.

The Manager can look forward to a dynamic work experience, engaging with partners and clients not only in Asia, but across the world! They can also expect some travel with the work.

What do you need to be good at this?

● Six years of more of professional experience, with at least four years in strategy consulting including at least one year as Manager/Engagement Manager/Project Leader

● Demonstrated interest in the social sector/ solving complex social challenges

● Proven ability to engage in strategic issues

● Significant experience in both process and project management in international context, across various countries and demographics, but especially in Asia.

● Outstanding analytical and quantitative skills, with specific knowledge and experience with social/innovative finance structuring.

● Outstanding interpersonal skills; demonstrated ability to build client relationships

● Ability to effectively supervise/manage team members

● Entrepreneurial mindset and willingness to assist in building our quickly growing office

● Candidates should demonstrate exceptional writing skills, through prior writing experience with research papers, reports, newsletters and/or op-ed articles.

● Resourceful in understanding how to conduct effective primary and secondary/desktop research, especially in and able to process the information and present the findings in a meaningful way for analysis and communication.

● Skilled at summarising information in a clear and concise manner, with the ability to understand what is important and key in discussions.

Other good-to-haves:

● Ability to speak/read/write other Asian languages, e.g. Bahasa Indonesia, Mandarin, Thai.

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

We are a part of Moore Global Network, one of the world’s leading accounting networks, with more than 34,000 professionals across 112 countries. We provide our services to a diverse range of large corporations, listed companies, government agencies, private businesses, entrepreneurs and individuals across a broad array of industry sectors.

We have identified the areas of Sustainability and Governance as key elements in driving the firm towards its goals.

About the Role

You will help to develop and maintain strong client relationships by delivering excellent client services. You are also expected to help identify new business opportunities and be involved in practice development activities.

Your role encompasses, but is not limited to, leading a team of driven professionals and managing a portfolio of clients to deliver high quality services in areas such as ESG consulting, data governance/analytics, internal audits and pre-IPO internal controls review (non-IT and IT-related), Sarbanes-Oxley (SOX) reviews, business process improvements, risk management, grant certifications etc. within time budget. In addition to developing and/or reviewing work programmes and findings, you are to identify and recommend lasting improvements to processes, frameworks and governance and be able to benchmark financial and operational processes and controls as well as perform controls optimisation.

You will be expected to work closely with the partners/directors of the SG Group to shape, build and grow the SG team. As part of the SG management team, you will also coach, train and mentor your team.

Requirements:

• Minimum 5 years of experience for managers and 7 years for senior managers within a professional service firm, medium size and Big 4 accounting firms or MNC.
• Bachelor degree (Accountancy, Information Systems or equivalent) from a local/recognised overseas university or industry recognised qualifications such as ACCA, CPA, CIA, CISA etc
• Working knowledge of IIA standards and excellent knowledge of global internal controls, risk management and governance standards (e.g., COSO, SOX, ISO standards, Singapore’s Code of Corporate Governance etc.)
• Prior experience in ESG consulting or IT audits including the use of data analytics tools, will be an advantage.
• Strong situational awareness, methodical and meticulous
• Fluent in English and has high level of interpersonal and report writing skills
• Comfortable with leadership role and excellent in strategy implementation
• Thrive in a fast-paced work environment and are resilient when faced with tight deadlines and work pressures
• Comfortable in leading meetings and public speaking

The Role:
My Client is a global fund manager and we are looking for a Compliance Manager for the Singapore office. This is a new headcount in the business with growth potential to take on a regional portfolio within the business. You will be given the autonomy to spearhead new Compliance polices and framework across the region.

Responsibilities:

• Oversee and spearhead the Compliance policies and processes across SG and HK.
• Provide Compliance and Business Advisory to global stakeholders
• Ensure that any new processes are in line with the MAS and HKMA
• Work with the global Compliance team and elevate the Compliance standards for the Asia business.
• Design Compliance training program and be the point of contact for any Compliance related issues in Asia.

Requirements:

• A bachelors degree in a reputable university
• 5 to 10 years of experience in a Compliance function – within Fund Management preferred
• CMS licensing application experience preferred
• Ability to liaise directly with MAS / HKMA
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Good knowledge in traditional marketing

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good command of spoken and written English for handling English speaking people

• Good experience in B2C industry

• This role might need to interact with China customer

Profile description

We are looking for Vessel Manager / Senior Vessel Manager for a position based in Singapore.

Job Responsibilities:

• As a Vessel Manager, you will assume full responsibility for the safe operation of a fleet of bulk carrier vessels assigned to you.
• Besides day-to-day close monitoring of vessels, you will be required to supervise drydockings and repairs, carry out vessel inspections, conduct technical investigations, ensure certification and documentation of vessels under your charge are up to date and meet international safety standards.
• To monitor and control spare parts supply to the vessels. You will judiciously manage budgets allocated to vessels and produce regular reports.
• You will attend vessels at port and/or short sailing on scheduled visits and prepare vessel inspection reports. You need to drive safe work culture and inspire the shipboard team.
• To objectively analyze and report on performance of shipboard personnel.
• Coordinate with Operations, QHSE and Fleet Personnel department in smooth & efficient operation of assigned vessels.
• Any other assignments as needed.

Requirements:

• Chief Engineer's Certificate of Competency and more than 3 years of shore experience in Technical management. Candidates with higher experience will be considered for a more senior role as Sr. Vessel Manager.
• Experience on Bulk Carriers (Supramax & Handy size) is desirable.
• You should have a strong focus on cargo handling equipment & knowledge of cargo gear maintenance requirement.
• Good leadership qualities & strong commitment to safety/compliance procedures are essentially needed in our organization.
• You should be professionally sound, highly motivated and a good team player.
• Good proficiency in English communication required.
• You will be stationed in Singapore and travelling to attend ships.

Founded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. ​​The Singapore FinTech Festival is our flagship programme, other platforms include the Point Zero Forum, Elevandi Insights, Japan FinTech Festival, Global Financial Infrastructure Forum, Inclusive FinTech Forum, 3i Africa, Capital Meets Policy Dialogue and The Founders Peak with many more coming soon. As conveners of the global policy, finance and tech community, we are instrumental in fostering collaboration, education, and value creation at the industry and national levels.

We are seeking a highly motivated and organized Senior Coordinating Manager / Coordinating Manager to join our dynamic team for the upcoming Singapore FinTech Festival. This prestigious event, organised with the Monetary Authority of Singapore and in collaboration with Constellar and The Association of Banks in Singapore, showcases innovation across financial and technology sectors, drawing international participation from policy makers, industry leaders and start-ups alike.

Job Description

Key Responsibilities:

Event Planning and Coordination:

• Drive the project management coordination in planning and execution of the Singapore FinTech Festival preparation with our partners and other stakeholders. This position requires a mix of organisational skills, attention to detail, and the ability to communicate effectively with relevant stakeholders.
• Facilitate the planning and coordination to kick start and facilitate the various workstreams and functions including marketing, stage design, logistics, venue setup, speaker arrangements, and participant registration.
• Develop project key milestones and ensuring workstream leads work towards deliverables

Stakeholder Management:

• Serve as the primary liaison between Elevandi and it’s partners.
• Manage communications and ensure all stakeholders are informed of event progress and expectations.
• Build and maintain strong relationships with all parties involved, including regulatory bodies and financial institutions.

Budget Management:

• Develop and manage the festival’s budget in alignment with financial objectives.
• Monitor expenses and implement cost-saving measures without compromising event quality.

Leadership:

• Work closely with the Senior Director to provide direction and leadership to achieve excellence in event planning and execution.

Our Ideal Candidate:

• Bachelor’s degree in Business Administration, Event Management, or related field.
• Minimum of 5 years of experience in event planning, management, or coordination, preferably in the technology or financial sectors.
• Proven track record of managing large-scale events and working with high-profile stakeholders.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Familiarity with the fintech industry is highly desirable.

What We Offer:

• The opportunity to be a part of one of the most influential fintech events in the world.
• A dynamic and challenging work environment that fosters creativity and growth.
• Competitive salary and benefits package.
• Extensive networking opportunities with global leaders in finance and technology.

Apply now:

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

We are currently prioritising candidates able to work in Singapore without the need for sponsorship of an employment visa.

The individual must be both competent and knowledgeable in the full accounting application.

The ideal candidate must be able to manage and supervise timely preparation of financial accounts, unaudited financial statements and tax and possess the ability to ensure internal and external financial reportsare within established guidelines and government requirements.

BROAD FUNCTIONS

Lead the accounting team in achieving overall goals, operational efficiency and accuracy,and customer fulfillment.

Develop and implement initiatives to elevate the level of accuracy, efficiency and effectiveness of staff.

Prepare financial accounts, financial statements and compute tax accurately and within stipulated timeframe.

Drive corporate activities to achieve targets.

SCOPE OF RESPONSIBILITIES

1. Handle complex jobs:

• Book-keeping
• Unaudited financial statements
• Tax and GST matters, including computation of tax,prepare ECI, perform GST reconciliation, filing of GST and Corporate Tax/Personal Income Tax
• Payroll jobs (including CPF submission) and yearlyIR8A forms

2. Liaise professionally with clients and relevant authorities on accounting and tax related matters.

3. Ensure that clients’ requests and feedback including queries are handled promptly and effectively.

4. Provide the necessary support to ensure the successful implementation of business initiatives by liaising and co-operating closely with other departments.

5. Any other matters assigned.

Lead the accounting team in achieving overall goals, operational efficiency and accuracy,and customer fulfillment.

This includes:

1. Planning and strategizing on the use of resources and allocation of jobs to achieve optimal usage of manpower resource.
2. Training new staff in handling accounting jobsindependently.
3. Reviewing direct reports' work to ensure accuracy and completeness.
4. Assist to guide Team Leaders in managing theirteam's fulfillment.
5. Liaising professionally with clients on accounting and tax related matters, and ensuring that clients’ requests and feedback including queries are handled promptly and effectively.
6. Continuously improve the accuracy, efficiency and effectiveness of the accounting team through:
7. Initiating ideas and participating in their implementation to increase accuracy, efficiency and productivity.
8. Active participation in the development/ enhancement/ implementation of systems and/or procedures.

The successful candidate must be able to manage theday to day accounting activities within company’spolicies and procedures, prepare the monthly full set of accounts for audit and tax purpose. An individual withsupervisory experience who is self-motivated, goal oriented andworks well under pressure.

• At least a Degree in Accountancy from a recognized university or passed the ACCA Qualification exams,ACCA’s Practical Experience Requirement (PER) and the Professional Ethics module of ACCA.
• At least 8 years' experience in preparing full setsof accounts and performing/ reviewing tax computations.
• At least 5 years' experience in leading anaccounting team.
• Knowledge of QuickBooks software an advantage.
• Good account relationship and planning skills and a proven ability to drive results.
• Collaborates and communicates effectively in team environment to ensure achievement of common goals and results, significantly influencing team’s direction and results.
• Demonstrated experience and comfort in developing and managing senior level client relationships.
• Strong consultative sales and negotiation skills.
• Excellent written and oral communication skills; articulate and persuasive presence and speaking experience required.
• Strong problem-solving and analytical skills.
• Acts responsively and flexibly to meet challenges.Develops and maintains effective working relationships with internal human resources and external contacts even if they have competing priorities and viewpoints.

Success at DP SME is strongly about personal fitwith the culture and the behaviors we value as an organization:

• Consistently deliver great results
• Be a committed leader and developer of people
• Grow yourself
• Build strong and productive relationships, internally and externally
• Drive positive growth and change
• Lead with purpose, integrity and pride in what we do

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.

• Enforcing standards and safeguarding the integrity of the company.

• Drive sales through operational execution.

• Responding to feedback and customer complaints.

• Achieve profitability through exercising cost control.

• Manage restaurant liability through human resource standards, safety and security.

• Maintaining high standards of quality control and restaurant hygiene.

• Train and develop staff.

• Recruitment and training of staff.

• Managing staff and providing feedback.

• Role model the standards of performance, appearance and behaviour at all times.

• Responsible for team motivating and forging a performance driven team.

• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).

• Events management (Staff briefing, preparation and execution of event).

• Assisting in planning beverage and wine menu.

• Responsible for monthly Inventory submission.

• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.

• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc.)

• Collection of customer feedback.

• Ensuring sufficient stocks for daily operations.

• Responsible for cash bank-in.

• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in F&B (Assistant Manager/Manager).

• Energetic, able to work in a fast paced environment.

• Great leadership, interpersonal, and communication skills.

• Service and result oriented, good team player.

Responsibilities

• Lead the launch of Loans product solutions, demonstrating value in relation to the broader end-to-end solutions delivered
• Resolve financial product performance issues and financial risk management activities to ensure desired outcomes are achieved
• Processing of loans applications
• Conduct and maintain credit check records
• Maintain loan application folders
• Implement enhanced business processes and workflows and assist in developing business process re-engineering plans
• Provide loans products related training
• Any other tasks or projects assigned by supervisor

Requirement

• Degree in relevant discipline from a recognized university.
• Minimum 5-8 years’ experience in the banking industry.
• Possess strong business acumen and experience in dealing with internal and external stakeholders.
• Acute awareness of loan market trends.
• Excellent written, communication, and presentation skills.
• Robust financial analysis and modelling skills with intermediate proficiency in MS Excel and MS Power point.
• Good communication and organization skills, with the ability to interact with senior stakeholders in Taiwan.

A market leader in the Information Technology industry is seeking a Regional Accounting Manager to join their fast-growing organisation.

This is a regional role, where you will be in charge of daily accounting operations such as the month-end closing for SEA entities, compliance and risk management, as well as the accounts payable and receivables. You will ensure adherence to Group and local tax regulations, preparation of financial reports according to US GAAP, leading annual financial audits, and SOX controls. Lastly, you will drive continuous process improvements and providing guidance to the accounting team.

The ideal candidate should have a degree in Accountancy and Finance or be CA or CPA certified. A minimum of 8 years of relevant regional controllership/accounting experience in a US MNC is ideal. You should have US GAAP reporting experience, and be comfortable being hands-on.

If you are keen, please click on the link to apply or email me with your updated CV at jillian.yip@ethosbc.com. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

Grasshopper Asset Management, a subsidiary of Grasshopper, is expanding and seeking for experienced Senior HFT Trader or Portfolio Manager to join our team and help drive the success of our trading operations in Japan OSE / TSE, Singapore SGX, Malaysia Bursa, Thailand SET, or USA CME Futures, Australia ASX, Taiwan TWSE, India NSE / BSE.

Responsibilities

• Develop and execute high-frequency /intraday trading strategies (with < 24h holding period) in a fast-paced, dynamic environment
• Manage and optimize trading algorithms and systems, utilizing quantitative analysis to identify and capitalize on market opportunities
• Collaborate closely with our trading, research, and technology teams to develop and refine trading models and strategies
• Monitor market conditions and adjust trading strategies as necessary to stay ahead of changing trends and dynamics
• Ensure compliance with regulatory requirements and best practices in risk management

Skills and Knowledge Required

• Professional experience in high-frequency trading or portfolio management, with a strong track record of success, with a P&L of > USD 2mil/year
• Own or operate successful alphas/strategies, and be willing to bring them over to Grasshopper
• Experience with index roll or index arb strats may be considered
• Deep knowledge of financial markets and trading technology, with experience trading in OSE, TSE, SGX, Bursa, SET, or CME. Additional markets of interest are ASX, TWSE, NSE/BSE.
• Exceptional quantitative and analytical skills, with the ability to use data and models to drive trading decisions
• Strong communication skills, with the ability to articulate complex trading strategies and market insights to both technical and non-technical stakeholders
• Bachelor's or Master's degree in Finance, Economics, Mathematics, Computer Science, or a related field

Being part of the Account Management team, the candidate will be the first point of contact and ensure that the Agency is in the best position to offer communication solutions to our clients, in partnership with the Account Director and Managing Director (when required). It includes growing and maintaining strong relationships with key stakeholders. Managing integrated communication campaigns with strategic and creative oversight will be important, as our work spans local to global brands and industries in Airline, FMCG, Lifestyle, Beauty, Wellness, and Education. This position is full-time and located in our Singapore office.

Your Responsibilities:

• Strong client communication and efficient management of integrated campaigns
• Ensure creative work and proposals are on-brand and provide solution-driven service to clients
• Drive and oversee day-to-day development of projects (timelines, budgets, scopes) with minimal supervision
• Comprehend market trends & factors to identify opportunities and formulate solutions
• Review and solve mid-level issues among key stakeholders
• Collaborate and manage internal & external stakeholders efficiently
• Propagate a seamless working environment between internal & external stakeholders to ensure true sharing of information, goals, and knowledge
• Work with the Account Director in strategic and business directions to meet client’s objectives
• Display leadership qualities by managing and resolving conflicts, motivating or/and inspiring teams and showing empathy & EQ.
• Prompt with administrative duties such as scheduling meetings, finance-related matters, and providing support to the team when required

Your Profile & Role Competencies:

• At least 2-3 years of agency experience in an Account Management role, with 1 year of experience as an Account Manager.
• Degree in advertising, marketing, mass communication, or related field
• Effective consultation, presentation building, and relationship management skills
• Highly motivated, detail-oriented, show resourcefulness with solid project and risk management skills
• Good sense of financial management
• Able to work independently, handle pressure with a calm disposition, and perform within tight deadlines
• Able to apply industry and business knowledge, with clear strategic and analytical thinking
• Ability to make sense of and draw on insights, data, and wider research
• The gatekeeper for delivery, resourcing, profitability, and efficiency by ensuring scope, goals, deliverables and briefs are of the right standards and quality
• A team player with a high degree of professionalism, integrity, and responsibility
• Good commercial awareness with experience in traditional & digital media production

Who we are?

At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Business Need / Purpose of Role

Manage the efficient running of the Service Center & Global Principals Accounts specific to that hub location. Accountable for performance and service delivery of a team of industry professionals providing regional support for global or regional customers in line with the company/department strategy.

Duties and Responsibilities:

Operational and Project/Tasks Management

• Manage the day to day service delivery of the Service Centre Hub Principals to ensure all procedures are competently executed
• Understand and manage process(es) as per the Standard Operating Procedures (SOP)
• Manage the daily operational requirements ensuring service delivery, performance against KPIs, objectives and departmental/business strategy
• Manage and monitor principal requests, reporting, procedures and policies, working instructions and principal contractual requirements
• Manage or assist the onboarding and implementation of new or existing Hub Principals into the business.
• Drive continual improvement and service delivery - Defining, Implementing, Development & Improvement of Internal or external operational/financial processes.
• Manage the full utilization of the operating (ERP) IT system(s) and tools available by the relevant stakeholder’s
• Principal and stakeholder engagement, follow up, relationship development and management
• Proactively explore, manage/monitor and maintain an overview of all financial activities relating, but not limited to, Cost/Efficiency Savings, Negotiations with owners/LPA/Service
• Assist and support other departments / functions as and when required
• Activity be involved and/or lead/manage tasks or projects in area of responsibility with delivery within scope

Quality Management

• Ensure service delivery standard failures by Service Centre, team or individual ere escalated and reported for followed up with the relevant stakeholder(s)
• Manage, monitoring, reporting and compliance of internal and external KPIs, with accurate & on time internal management reporting (Operational & Financial).
• Adhere too and ensure the Service Centre are compliant with all ISS processes, procedures, instructions and policies
• Maintain and regularly review Inchcape and principle specific, (including but not limited too) Databases, Manuals, SOPs, KPIs, reporting requirements
• Monitor and evaluate 3rd party performance - when required plan, implement, and deliver improvements
• Ensure full compliance with ISS Quality control systems

People / Resource Management

• Manage and monitor the training needs of direct and indirect lines
• Coach and mentor direct and indirect lines when required
• Always manage and monitor workload of the staff/teams to ensure sufficient resources levels
• Monitor and evaluate SVC, team and staff performance – when required plan, implement and deliver improvement
• Manage any HR related issues which may arise in conjunction with HR and are escalated, when required, to the Hub Operations Manager.
• Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not

Office/SVC Management

• Manage the day to day running of the office
• Manage and deliver against set SVC budget
• Manage HSSE requirements of the office
• Manage services provided to the office cost effectively

Knowledge, Skills, and Abilities

• Prior knowledge of Maritime operations, Local law and regulations handling vessels entering to Indonesia port.
• Communication skills to engage terminal representatives, principal and/or vessels.
• Adept at Port and Immigration documentation
• Proficiency at basic computer skills including MS office and MS outlook.
• Must be professional in conduct and practice, and also reliable as each report are time critical.
• Creative, responsive and adaptive in a dynamic environment

Education/Experience:

• Ship Operations tanker or bulker
• Shipping knowledge & understanding
• ERP system(s) knowledge & technical understanding
• Project planning
• Customer Service
• Management theory and best practice

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Life assurance
• Healthcare
• Competitive salary
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture