Total 125 maintenance manager job vacancies in Customer Service category in VIC - Melbourne - CBD & Surrounds

About the Company Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. We are seeking a EL1 Manager, Enterprise Operations Centre for a for a 12-month contact with the option of a 12-month extension. This role is based in the Brisbane CBD with hybrid working arrangements. You must be an Australian Citizen to apply for this position. About the Role In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
Manager and report on Service Level Agreements (SLAs) with
... Click here to view more detail / apply for Manager, Enterprise Operations Centre

Car Park Manager
Apply now Job no: 500447 Work type: Permanent Location: South Brisbane Categories: All other

About the role
An exciting opportunity has become available as Car Parks Manager . This position will be offered on a permanent full-time basis working 38 hours per week, based at South Brisbane .
The Car Park Manager role ensures the smooth and efficient operation of Mater Car Parks across Queensland located in busy healthcare settings. The Car Park Manager provides operational management ensuring the responsibilities of managing the physical environment, people, processes, and technical elements are achieved.
Salary range: $39.36 - $43.39 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900
What youll be doing
This role will lead a high-performing team, handle customer issues, drive financial success, manage

... Click here to view more detail / apply for Car Park Manager

Job Description:














As the Customer Development Manager  you will be accountable for delivering business segment objectives and to share customer volume by delivering sales strategic objectives at the lowest possible cost. You will also be responsible for developing and implementing comprehensive customer business plans to deliver annual operating plan.

What are we looking for?

Prior customer facing sales experience preferred
Natural drive for results and a high desire to achieve success in a team environment
Support the Mars Petcare Strategy in Action and the Strategic Channel prioritisation that has been established within the Sales organisation
Play a critical role in delivering growth opportunities and improvements
Proven ability to implement category strategies both with customers and a field level



What will be your key responsibilities?

Manage new line and promotional submission forms
Performance reporting including routinely evaluating performance and investment using various data platforms to deliver optimised solutions for Mars and
... Click here to view more detail / apply for Customer Development Manager

The Client

Peter Sheppard Footwear Melbourne is one of Australia's leading footwear specialists and houses an extensive range of European made shoes.

They seek an experienced Customer Service Manager to oversee customer service management and execution across multiple stores across major cities in Australia.



The Role

This is for a full-time role with an annual salary at $70,000 plus superannuation and will be based in their Melbourne head office.



Responsibilities

Develop and implement customer service policies, procedures, and standards in alignment with company goals.

Collaborate with other departments to ensure a seamless customer experience across all touchpoints

Ensuring operational efficiency, optimizing resources and workflows to enhance customer service experiences

Overseeing customer service enquiries from various channels

Hiring, training, and managing new employees and provide feedback to team members

Managing escalated customer enquiries and ensuring high customer satisfaction

Providing direction and feedback to team members, fostering a supportive and productive environment that encourages professional growth

Assisting with the recruitment of customer service staff, and ensuring candidates align with the company's values and service standards

Managing, motivating, and developing staff providing customer services to maintain high levels of satisfaction and efficiency

Implement quality assurance measures to maintain high standards of service delivery, including monitoring customer interactions, conducting performance evaluations, and implementing training programs

Utilize data analytics tools to track key performance metrics, identify trends, and generate insights to inform decision-making and improve customer support strategies

Collaborate with sales, marketing, operations, and technical teams to address customer needs, communicate product updates, and ensure a seamless customer experience across all touchpoints

Gather customer feedback, analyse satisfaction levels, and proactively address concerns to drive continuous improvement and enhance customer loyalty

Ensure compliance with industry regulations, company policies, and quality standards in all customer support activities

?Maintain accurate records of customer interactions, inquiries, resolutions, and feedback to facilitate knowledge sharing and improve future support processes





Requirements

Bachelor’s Degree or higher in Business Administration, Marketing, Communications, or a related field

Minimum of 2 years of relevant experience in customer service management

Minimum of 2 years of experience in customer service management overseeing multiple retail outlet setting

Must have at least 2 years of experience in managing and leading multiple customer service teams, including hiring, training, and performance evaluation

Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders

Analytical mindset with the ability to leverage data insights to drive process improvements and enhance the customer experience

Commitment to providing outstanding customer service and maintaining high standards of professionalism.

Excellent verbal and written communication skills, with the ability to interact effectively

Strong analytical and problem-solving skills, with the capability to think strategically and provide innovative solutions to complex customer service challenges.

We are a compassionate and dedicated pet cremation company committed to providing respectful and dignified aftercare services for beloved animal companions. We understand the profound bond between pets and their owners, and we strive to support families during their time of loss with empathy and professionalism.

Position Overview:
We are seeking a meticulous and compassionate individual to join our team as a Customer Care Manager.
The successful applicant will have a strong attention to detail, exceptional organizational skills, and a genuine sensitivity towards pet owners' needs.

Responsibilities:
Ensure proper handling and identification of pets throughout the cremation process.
Maintain cleanliness and organization of the workplace and equipment.
Administrative tasks as needed including invoicing, data entry, and record keeping.
Receiving and collecting deceased pets from residences and veterinary clinics.
Provide compassionate support to pet owners during their interactions with our company.

Qualifications:
Prior experience in pet care, veterinary services, or crematory operations would be advantageous but not essential.
Must hold a current Victoria Driver Licence (or equivalent).
Ability to work independently and as part of a team.
Strong communication skills and ability to interact with clients in a thoughtful and compassionate manner.
Respect for confidentiality and sensitivity towards grieving pet owners.

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and why you are passionate about joining our team.

Our company has a strong belief that every pet deserves to be treated with the utmost dignity and respect, even in their final moments. If you share our commitment to providing compassionate care to grieving pet owners, we encourage you to apply for this rewarding opportunity.

Position Description


We have an exciting opportunity in our Dandenong office with our Foster care team!
As a Case Manager in our foster care team you will work from a bright modern office space . Your role will be the effective case management of foster care placements delivering on the permanency objective to provide safe stable care for clients.  The purpose of the position is to improve outcomes for children and young people by delivering services and program outcomes through the support, supervision, and development of clients in the Foster Care program.
Working as part of a large team OzChild are looking for someone who wants to produce better outcomes for foster children and carers, supporting improvement in processes and achievement of client and carer outcomes.
Please visit our website for further information on who we are,
... Click here to view more detail / apply for Foster Care Case Manager

The Opportunity: Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment. The Role:

Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
Apply ITIL 4 best practices to optimize service management processes and enhance service delivery capabilities.
Collaborate
... Click here to view more detail / apply for IT Service Manager

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

Shaping the future of real estate for a better world  

At JLL, we see a Brighter Way ? forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  



What this opportunity involves:  

Are you a dynamic and proactive professional with a passion for retail management? We are seeking a highly motivated Centre Manager to oversee the operations and success of Central Square Ballarat and Thompsons Parkway. As the Centre Manager, ... Click here to view more detail / apply for Centre Manager

Posted: 16/04/2024

Closing Date: 20/05/2024

Salary: $70,000.00 - $77,000.00

Job Type: Permanent - Full Time

Location: Melbourne Metropolitan

Job Category: Administration


We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that cant be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 21 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means were well on our

... Click here to view more detail / apply for Customer Relations & Contact Centre Manager

Our client is currently seeking Centre Manager to join the team in Bellfield. As the Centre Manager and Nominated Supervisor, you are expected to set the tone for the facilities, providing support for the development and delivery of the curriculum, overseeing the facilities, hiring staff, and managing the centres image and finances. 
Qualifications:
          Approved diploma level qualification in children services or early childhood education OR appropriate experience meeting the requirements of the position.
          At least two years in the role of a Centre Director or equivalent or at least 3 years in a leadership role within a centre
          Mandatory Child Protection
          Food Handling Certification (Safe Food Handling)
          Current Police Check
          Working with children check
          First Aid Certification
          Anaphylaxis Certification
          CPR Certification 

Main duties and responsibilities 
          Supervising and coordinating children as they transition between classrooms.
          Ensure ... Click here to view more detail / apply for Early Childhood Centre Manager ? Bellfield

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?  


We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!




 
The Opportunity
As Customer Lifecycle Communications Manager you'll create a customer centric approach to our direct communications by leading a team responsible for the program of customer communications across the Dodo and iPrimus brands. This role is responsible for providing strategic leadership and executional management of the customer marketing programs across marketing, product, and service-based customer communication activities.
What youll be doing day-to-day

Leading the Customer Marketing program across eDM, SMS, direct

... Click here to view more detail / apply for Customer Lifecycle Communications Manager

Job Description:














As the Customer Development Manager  you will be accountable for delivering business segment objectives and to share customer volume by delivering sales strategic objectives at the lowest possible cost. You will also be responsible for developing and implementing comprehensive customer business plans to deliver annual operating plan.

What are we looking for?

Prior customer facing sales experience preferred
Natural drive for results and a high desire to achieve success in a team environment
Support the Mars Petcare Strategy in Action and the Strategic Channel prioritisation that has been established within the Sales organisation
Play a critical role in delivering growth opportunities and improvements
Proven ability to implement category strategies both with customers and a field level



What will be your key responsibilities?

Manage new line and promotional submission forms
Performance reporting including routinely evaluating performance and investment using various data platforms to deliver optimised solutions for Mars and
... Click here to view more detail / apply for Customer Development Manager

Full time opportunity for a renowned company located in Altona North.


SWC Security is Australia’s leading integrated security and facilities solutions provider. We make every effort to provide our clients with industry-leading facilities and peace of mind with our state-of-the-art technology and highly qualified staff. We will continue to grow and expand our business by maintaining a culture that recognizes and rewards innovation through our commitment to excellence.

Your responsibilities will include:

• Plan, administer and reviews customer services and after-sales services, and maintain sound customer relations
• Manage customer service staff by creating staff schedules, managing workflow, handling staffing and employee issues and enforcing departmental policy and procedures
• Ensure that all customer service representatives have up-to-date information and equipment
• Establish procedures to monitor successful procedures and programs, including planning and implementing after-sales services to follow up on client satisfaction
• Lead and motivate staff in handling change, building trust, and partnerships to encourage and build a team environment
• Accurately perform registration process for all new and existing clients
• Liaising with other areas of management regarding direction and feedback for team members, and to response to customer expectations
• Oversee and follow through on customer feedback including complaints handling
• Ensure service levels are being met.
• Be the voice of the customer in the organization.

Successful candidates will:

• Have an AQF Diploma qualification or higher in a relevant area and at least 2 years of relevant work experience.
• Excellent interpersonal and communication skills.
• Demonstrative initiative and proactive approach.
• Strong problem-solving and decision-making abilities

Salary: $70K + Super

MS Queensland is at the brink of expansion, embracing innovation and creativity in service delivery. We are seeking a Service Growth & Performance Manager who can bring fresh ideas and approaches, drive innovation and to address the changing needs of the organisation and its strategy. This new role offers the freedom to explore new possibilities.
 
Working 3 days a week from our brand-new purpose-built workspace nestled at Miltons Park Road, and accessible by multiple public transport options, join a respectful, supportive, transparent, and collaborative team at MS Queensland where values are at the core.
 
In this position, you will:

Ensure high-quality service delivery across all service offerings at MS Queensland, with a particular emphasis on strengthening and expanding Allied Health services.
Develop growth plans aligned with strategic objectives and enhance service responsiveness leveraging business analytics and data trends to drive performance
... Click here to view more detail / apply for Service Growth and Performance Manager