**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position is located at our Great West Center branch in Billings, MT.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
- Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
- Child Care Assistance Program for eligible dependent(s).
- We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
This position performs a wide range of business administrative and technical assistance for the Director of IT Infrastructure and Operations as well as other members of the IT Senior Leadership Team. Organization, flexibility, ability to multi-task, meet deadlines and work as part of a team is a must for this position. Must exhibit well-developed communications and reading skills along with a high-reasoning ability. Proactively provides customers, colleagues and employees with an excellent first impression in a cheerful manner. Handles regular tasks and special requests as needed with a high attention to detail. Must maintain a strong level of confidentiality, professionalism, initiative, and good judgement. Works under minimal supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES (the essential duties of this position may include, but are not limited to, the following):
- Greets customers and vendors to the department in person, over the phone and via e-communications; establishes a quality customer experience through a courteous attitude and professional appearance.
- Clerical and organizational assistance of department correspondence, handling mail, scanning, and other administrative duties.
- Answer incoming phone calls and transfer to the appropriate person; own the phone call and make sure the customer is taken care of.
- Support processes and assist in preparation of documents to support business activities.
- Support scheduled meetings (i.e. attendance, AV, catering, materials) for assigned Senior Leaders.
- Operate PC using one or more software programs to generate documents, coordinate meetings, conferences, presentations, travel arrangements, and perform other routine administrative work.
- Organize and coordinate department functions as requested.
- Order and maintain supplies; arrange for equipment maintenance.
- Create spreadsheets and charts, PowerPoint presentations, visual representations and diagrams, using both data and graphics, for internal & external distribution.
- Research and preparation of reports.
- Prepare expense reports, process invoices and manage other required documentation.
- Perform other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILL AND ABILITIES
Ability to communicate effectively. Ability to work well with co-workers. Ability to properly prioritize workload and remain adaptable under pressure. Computer skills essential. Highly proficient in PowerPoint Word and Excel is required.
Ability to pay attention to detail required, especially in time-sensitive and pressure situations. Must exercise sound judgment, discretion and confidentiality Looking for a professional, self-driven/motivated, pleasant individual who is committed to ensuring that our clients always come first.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. One to three years of administrative support experience required. Must have excellent interpersonal skills in order to interface in person, video and via telephone. Must have the ability to work independently and to prioritize projects/responsibilities. The position requires flexibility, as priorities change and as needs arise to assist other department colleagues. Strong organizational skills and attention-to-detail are required.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read procedure manuals. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to clients, and other employees of the organization. Ability to handle client inquiries, concerns and complaints in a polite and effective manner. Ability to effectively communicate with supervisor.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide. Ability to compute ratio, and percent and to draw and interpret graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to acquire knowledge of investments, securities and/or trust laws, procedures and policies and the ability to comply with such laws, procedures and policies.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
