Total 4,625 infrastructure engineer job vacancies in Customer Service category in The United States of America

· To coordinate in setting up Infrastructure and support Application Infra needs.

· Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards.

· Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary.

· Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ Database performance, capacity, resiliency, stability, replication and other key aspects.

· Researching and recommending solution that best meet business needs and enterprise operational requirements.

· Provide technical support to application development teams.

· Evaluate releases of Middleware, Operating system, Database componentsand its tools to ensure entire environment is complaint with no/minimal impact.

Requirements:

· Knowledge in Kubernetes, Docker, Jenkins, DevOps, other Container platforms.

· Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases.

· Knowledge in Networking (F5 GTM/LTM or any other SLB).

· Minimum 5 years of professional experience and minimum 3 years of relevant experience.

· Willing to work in shifts and in weekends.

· Team player to work with multiple teams and teammates.

The IT Support Engineer will be providing L2 IT systems support and cyber security work with skills in Microsoft 365, penetration testing, and python.

Permanent Full Time
Technical Projects and BAU
Welcoming and Supportive Team Culture

A trusted and respected IT managed service provider based at The Hills District (North West Sydney) is currently looking for an experienced IT Support Engineer with Level 2 technical expertise in implementing and maintaining cloud and on-premise IT infrastructure systems, and provide cyber security services for customers.
The ideal candidate will possess a solid background in systems administration and infrastructure maintenance, with a keen interest in transitioning into the cyber security domain.
Key Responsibilities:

IT Infrastructure implementation, maintenance, support and troubleshooting (remote and on-site), including servers, network infrastructure and cloud platforms.
Assist in the implementation of projects, with a focus on

... Click here to view more detail / apply for IT Support Engineer ? Infrastructure & Cyber Security

Job Title: Infrastructure Support Analyst

Organization: Central Provident Fund Board (CPF Board)

Location: Tower A, Novena Square, 238A Thomson Road, Singapore 307684

Working Hours:

• Monday to Friday: 9:00 AM to 6:00 PM (with a one-hour lunch break)
• Saturday (if applicable): 9:00 AM to 1:00 PM

Service Period Calculation:If the onshore IT Personnel’s Service Period starts on 17 March 2025 and ends on 28 July 2025, the number of completed months of service is: 17 March 2025 to 16 July 2025 = 4 completed months The period from 17 to 28 July 2025 is disregarded as it is not a completed month. If the onshore IT Personnel has completed 4 months of service, the pro-rated leave is: 4 completed months × 0.5 days of leave entitlement per completed month of service = 2 days

Responsibilities:

• Provide technical support and maintenance of IT infrastructure.
• Monitor system performance, troubleshoot, and resolve IT issues.
• Implement system upgrades and enhancements.

Requirements:

• At least 6 years of experience in IT support and infrastructure maintenance.
• Good communication, project management, strong analytical, and problem-solving skills.

Presently we have an Infrastructure Support Analyst position

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

4. Experience in AWS

5. Experience in managing DevOps

6. Experience in MEAN Stack

• Lead a team of 10-20 member works on rotational shift, ensure operations runs smoothly
• Lead and manage a group of system engineers and drive the adoption of enterprise technology solutions for monitoring, reporting and batch processing.
• Maintain accurate and up-to-date technical documentation related to the monitoring, reporting and batch infrastructures including SOP, guides and other relevant technical and process documents
• Ensure the day-to-day operations of the monitoring , On-Demand and TWS infrastructure, identifying any need for preventive or remedial maintenance such as fine-tuning and capacity planning.
• Provide/maintain interfaces between monitoring, reporting, and batch service level management and asset-management tools.
• Support installation, configuration & maintenance for Middleware components.
• Web server changes including proxy configurations, SSL Protocols disable and cipher changes support & CR’s.
• UAT Systems & Production GZ support ( 24*7 ).
• Pen test Vulnerability fixes & Support.
• Patch Management for all the platform systems. Addressing critical patches & deployment them with proper plan.
• EOS/EOL upgrades support.
• Provide technical assistance to development team and operation teams.
• Ensure the supportability of the middleware software. Plan and lead upgrade projects.
• Support audit and compliance activities.
• Support a 24*7 work environment under a flexible work arrangement.
• Provide 3rd level support to colleagues from system and application support areas in context of incidents and problems identified or raised by the monitoring, reporting and batch facilities.
• Investigate, diagnose and resolve issues in the area of system and application monitoring, reporting and batch using troubleshooting tools and techniques and referring to external vendors.
• Analyse and perform migration of systems/applications central monitoring, reporting and batch environment in accordance with established procedures, in order to ensure proper service availability
• Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks tobe assigned to first and second level support
• Support Continuous Improvement process on the tools and processes implemented.

Job Description:

• Make environmental preservation and safety a priority.
• For the installation, modifications, upgrades, and operational maintenance of vessels, create and maintain documentation.
• Collaborate with the applications, team lead, and IT support team to build system configurations based on requirements, guaranteeing the technical coherence of the IT solutions from beginning to end.
• Oversee the migration or upgrade of current systems or applications, and successfully manage the implementation and operational support of projects to ensure that SLAs are met or exceeded.
• Examine the system's design, testing, root cause analysis, and solution analysis; provide recommendations as needed.
• Diagnose issues, put preventative and remedial measures into place, and instruct the IT support staff on multi-tiered application designs utilising a range of technologies.
• Oversees and provides support for the data center's infrastructure, which includes storage and backup systems for HPE Nimble, Veeam, and Azure Site Recovery as well as VMWare and HyperV.
• Take part in maintenance and support tasks like vulnerability management, incident response, and troubleshooting.
• Maintains and watches over Active Directory and its constituent parts, such as backups, OUs, Group policies, DNS, DHCP, MDT, and WDS.
• Extensive knowledge of middleware standards and best practices for constructing a durable and hardened environment.
• Maintain, keep an eye on, and assist the IT support staff with cybersecurity, best practices for security, and backup options.
• Oversee and oversee the purchase request for IT hardware, and be in charge of the handover and takeover procedures for the vessel.
• Joins the on-call support team and offers weekend and after-hours service.
• Achieves the monthly KPIs for ongoing projects, communication efforts, and vessel ticketing.

Requirements:

• IT or computer science bachelor's degree, or equivalent
• At least five years of experience deploying IT systems
• Understanding of Microsoft Office 365, MS Windows server, Windows 11, Active Directory, firewalls, network switches, UPS, antivirus software, storage/backup, and replication systems, as well as certifications is a plus.
• 
  
• An additional benefit would be expertise managing a data centre and familiarity with Python and PowerShell programming.
• Knowledgeable about thin client environments and Hyper-V
• Construct servers using best practices and companyStandards.
• Familiarity with data cabling, cloud computing, communication systems, Wi-Fi infrastructure, and communication
• Proactive, energetic, responsible self-starter with a strong focus on customers and the ability to multitask
• The capacity to set priorities and adhere to deadlines
• Effective communication skills, verbal, non-verbal and written; ability to communicate with team members at all levels of the organizations
• Able to adapt to a wide range of job environments

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities:

As the main contact for first-level end-user support, oversee and manage complex technical issues in a fast-paced business environment.
Operate and maintain VMware vSphere and Horizon VDI environments, conducting daily administration tasks such as upgrades, patches, and security configurations.
Monitor and optimize these environments, evaluate risks, and troubleshoot workloads.
Stay current on virtual machine technologies.

Quality Escalation Management, Exception Handling, Costs/Overhead Management and Contract Renewal skills and ensure that all SLA are met
Provide 24/7 on-call support, lead post-delivery teams for projects related to client applications, and maintain the Inventory Asset list.
Create and manage technical documentation and compile diverse maintenance reports.

Requirements:

Proficient in ITIL Framework practices.
Competency in Quality Escalation Management, Exception Handling, Costs/Overhead Management, and Contract Renewal, ensuring all SLAs are met.
Competence in Backup and Recovery Solutions.
Experience supporting enterprise virtualized environments on Desktop, OS, Client Applications, and Mobile Phones

OS Skill in: Window Clients/Servers o Linux (Red Hat, Centos, Ubuntu)

Min 2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI

Follow us for more updates, interview tips!
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Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Lead and manage a group of system engineers and drive the adoption of enterprise technology solutions for monitoring, reporting and batch processing.
• Ensure the day-to-day operations of the monitoring , On-Demand and TWS infrastructure, identifying anyneed for preventive or remedial maintenance such as fine-tuning and capacity planning.
• Provide/maintain interfaces between monitoring, reporting, and batch service level management and assetmanagement tools.
• Provide 3rd level support to colleagues from system and application support areas in context ofincidents and problems identified or raised by the monitoring, reporting and batch facilities.
• Investigate, diagnose and resolve issues in the area of system and application monitoring, reporting and batch using troubleshooting tools and techniques and referring to external vendors.
• Analyse and perform migration of systems/applications central monitoring, reporting and batch environment in accordance with established procedures, in order to ensure proper service availability
• Maintain accurate and up-to-date technical documentation related to the monitoring, reporting and batch infrastructures including SOP, guides and other relevant technical and process documents
• Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks tobe assigned to first and second level support
• Support Continuous Improvement process on the tools and processes implemented.

Requirements

• At least 15 years of experience in Infrastructure monitoring, reporting, batch and service reliability in a large scale enterprise environment
• Experience working with Infrastructure tools such as TWS, Zabbix and Ondemand
• Experience in automation tools and process optimization
• A strong foundation in Infrastructure concepts covering servers, virtualization, networking, etc.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Work Location: Novena

Work Hour:

Monday to Thursday 8.30am to 6.00pm

Friday : 8.30am to 5.30pm

Responsibilities:

•Provide technical support and maintenance of IT infrastructure.

•Monitor system performance, troubleshoot, and resolve IT issues.

•Implement system upgrades and enhancements.

Requirements:

•At least 6 years of experience in IT support and infrastructure maintenance.

•Good communication, project management, strong analytical, problem-solving skills

22C1322

R23115755

The Role – Lift Service Engineer

Brightwork are supporting our client, a leading company in the lift industry, in their search for a skilled Lift Service Engineer based in Scotland. The ideal candidate will possess comprehensive experience in working with various types of lifts and controller manufacturers. They must demonstrate critical thinking and creativity in problem-solving, holding a minimum qualification of NVQ3 in Engineering Maintenance or equivalent.

Type: Full-time, Permanent

Shifts: Monday – Friday, 1/4 on call rota paid at premium rate plus overtime pay

Location: Scotland

Key Responsibilities:

• Service, Callouts, and Minor Repairs to Lifts
• Coverage across Scotland
• Nightcall duties as per rota requirements

Person Specification:

• Customer-focused with a professional demeanor
• Strong organizational skills and task prioritization abilities
• Self-motivated with a commitment to ongoing company training
• Possession of a full clean UK driving license and willingness to travel

Qualifications/Experience:

• NVQ3 (or equivalent) in Engineering Maintenance (Lift Servicing)
• Mechanical/electrical experience or relevant engineering/electrical qualifications
• In addition to the primary duties, the successful candidate may be required to undertake additional tasks commensurate with the role's nature and level.

Benefits:

• Competitive pay based on experience and qualifications
• Company vehicle, fuel card, and mobile phone provided
• 25 days holiday plus bank holidays
• Pension scheme
• Sick pay
• Contribution towards eye test and glasses
• Employee discount benefits
• Various discounts including gym memberships and cinema tickets
• Employee Assistance Programme
• Training and development opportunities
• Recruitment bonus scheme

For further information or to apply for this rewarding role, please contact us at liam.reid@brightwork.co.uk or 07977345549.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.

• Plan and assist the Senior Engineer to monitor the daily progress of activities to achieve on or before schedule, i.e., by comparing the planned vs actual progress status, identify critical activities.
• Preparation of engineering documents, such as work instructions and progress reports/data, hand over status.
• Together with the execution team prepare the statement/work procedures, RA to specify the detailed work step required for the specific task of the job to be done and identify key risk with the associate risk. A risk mitigation strategy is applied with the whole project construction task.
• Calculate usage of resources, such as labour hours, materials and tools, and other costs to make comparison with budgets and report prognosis to the Senior Project Engineer/Project Manager.
• Understand and evaluate the project requirements and project plans particularly, materials, schedule, equipment and labour loading.
• Assist the Senior Engineer/construction superintendent in assigning tasks to work teams.
• To explain the site situation, technical requirements, project specifications, special engineering requirements, coordination procedures, execution approach and activities priorities to the various work teams to seek contributions for further refinement.
• Ensure that various disciplines (including quality and safety personnel) are carrying out each tasks and tests/inspection in accordance with specification and standards as per the contractual requirements.
• Assist in resolving engineering issues at site, coordinating with the respective engineering support units and referring to the Construction Superintendent for guidance, if necessary report discrepancy (if any) on labour status, equipment, materials etc. to the Senior Project Engineer.
• Prepare the necessary documents for any additional works of V/O’s, F.I. etc.
• To update the project portal regularly.
• Ensure, monitor and maintain site billing and invoicing comprehensive process flow/procedure for client and subcontractors/APs.
• Together with the Assistant Engineer prepare and submit the monthly progress billing to clients
• Carry out other duties as and when assigned by immediate superior or higher management.
• Preparation of project close-out report for the Senior Project Engineer/Project Manager to review before submission to clients.
• Ensure final acceptance of the project by client in accordance with contractual requirements

• Accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions and decide on actions to resolve product issues.
• Responsible for end to end pump servicing from installation, commissioning to after sales services.
• Provide onsite advise to customers on technical issues.
• Project, perform and deliver under pressure with tight deadlines when necessary.
• Responsible for performing Installation and commissioning activities.
• Appraise, troubleshoot, repair of vacuum pumps.
• Setting up workshop for repair of vacuum pumps.
• Provide front line support for key field service activities in line with customers’ requirements. Examples being basic fault finding, rectification and planned maintenance activities.

Job Requirements:

• 'O' level/ ITE/ Diploma with 1-2 years of hands-on experience in servicing major brand of Industrial and Semicon vacuum pump (wet and dry pump).
• Proficient /able to interpret technical drawings and documents.
• 5 day work week.
• Attractive Benefits.

Interested applicants, please email your resume to jobs@e-ployment.com.sg

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

Job Responsibilities

• Collaborate with customer service representatives to swiftly and effectively resolve customers’ security system issues.
• Deliver support and maintenance services encompassing routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
• Foster increased customer satisfaction and nurture long-term customer relationships.
• Renew maintenance contracts as needed to ensure ongoing service provision.
• Uphold company's service quality by adhering strictly to company standards and policies, ensuring prompt and efficient responses to all service requests within the region.
• Manage daily troubleshooting and diligently follow up on all unresolved technical issues until resolution is achieved.
• Assume responsibility for all service matters post external project handover from the project team.

Job Requirements

• Minimum Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
• Prior experience in the security industry with proficiency in access control, video surveillance, and alarm systems is advantageous.
• Fundamental IT knowledge covering hardware, networks, and databases.
• Ability to perform effectively under pressure.
• Strong analytical prowess and adept problem-solving skills.
• Demonstrated capacity for self-directed learning and autonomous work.
• Customer-centric mindset.
• Excellent communication and interpersonal abilities.

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to crystal.ooi@peopleprofilers.com Crystal Ooi Shui Jing Registration Number: R23113562 EA License Number: 10C3804 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude