The Information & Communications Technology Executive reports to the Information & Communications Technology Manager.
He/She is responsible for Information & Communications Technology matters such as:
- Assist the Manager in monitoring the daily operations of the ICT helpdesk, and work with the outsourced Desktop engineer to provide end-user support.
- Provide support for school events and activities.
- Maintain and troubleshoot ICT inventory including hardware and software.
- Maintain inventory of IT and audio-visual systems and equipment and their proper documentation.
- Monitor IT contracts, renew or procure new service contracts where necessary.
- Manage student learning portals such as Google workspace, Apple School Manager.
- Collaborate with external IT infrastructure maintenance team to provide level 1 support.
- Maintain and prepare internal exam server to meet exam requirements.
- Responsible for daily operations, conducting briefing on new applications and conduct staff induction.
- Assist In ICT projects when necessary.
- Explore new technology that meets school’s needs.
Requirements:
- Diploma in IT/Computer Science
- Minimum 2 years of relevant working experience.
- Window and Apple environment experience would be a plus
- Good communication and customer service skills.
- Hands-on experience using Apple, Google related applications.
- Hands-on experience using Window Server Management (Hyper V Virtualization)
- Candidates with Apple certification, and Microsoft Server certification (MCSA/MCSE) would be an added advantage
