Total 1,252 front office assistant job vacancies in Others category in The United States of America

• Attend to Management Meeting.
• Record accurate and comprehensive notes at meetings.
• Help with daily time management.
• Draft correspondence such as emails and letters.
• Typing, formatting, and editing reports, documents, and presentations.
• Reminding the  important tasks and deadlines.
• Able outstation and socialize.
• Able communicates and written in English, Bahasa Malaysia and Chinese.
• Proficiency in Microsoft Office.
• Must careful, resourceful, and punctual.
• Prefer below 35 years old.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.

Reporting to the Front Office Manager, the Front Office Assistant Manager will oversee the day-to-day running of all things Front Office, being the go-to person for the team in absence of senior management. Offering a naturally friendly, helpful and responsive level of service for our guests.

 

What you’ll do…

• Lead and inspire the reception team to create a memorable, effortless Novotel experience for our guests, making sure they feel special and eager to come back for more.
• Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift.
• Hit the right notes for our business's success by ensuring we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd.
• Keep detailed records of who's staying with us, any incidents, and other important info.
• Know your stuff when it comes to health and safety rules.
• Be part of the hotel crisis and fire teams and know all the drill.
• Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Yearly Salary of £35,000
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Modern and inclusive Team Member’s areas

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team

What are we looking for?

• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

Create, amend or cancel room reservations for guests, including group arrivals.

· Pre-assign rooms and monitor on departures.

· Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

· Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

· Assign the requested room type and perform room move according to guest requests.

· Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

· Obtain guest particulars and update them, including guest preferences, in guest history.

· Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

· Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

· Post room charges for early check-in, late departures or for discrepancies in room rates.

· Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

· Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

· Perform cashier closure and any other cashiering duties.

· Perform pre-night audit functions.

· Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

· Provide information on Marriott Bonvoy programme.

· Enrol guests to the Marriott Bonvoy programme of the hotel.

· Assist guests with the preparation and updating of room keys.

· Extend warm welcome and provide directions and information to guests while at the lobby.

Interview date: 21st MayStart date: September 2024This is a TTO + 3 Days role for 37.5 hours per week (Monday - Friday 8am- 4pm)(Y)Our Opportunity
We are looking for an approachable and forward thinking Front Office Administrator with strong interpersonal skills to join our supportive and collaborative team. Working alongside staff, children and parents you will be an ambassador for the school demonstrating a commitment and passion to our mission, ensuring every child, whatever their background, receives a high quality education.
As the Front Office Administrator you will be an efficient administrator with the ability to prioritise, meet deadlines and multi-task. Being the first point of contact for all visitors you’ll create a warm and welcoming environment demonstrating a calm and confident manner.
If you are engaging with excellent communication skills and have a passion for education, this could be the role for you. As the Front Office Administrator you will be extremely well supported, working alongside a committed team who all share the same vision of achieving more together.
The ideal Front Office Administrator will be someone who is:
A great communicator who develops positive relationships with young children and adults
Understanding of the educational, welfare and social needs of the children whom we are supporting
Enthusiastic and committed to working as part of a team
Consistent in a calm and fair approach
Able to display a high level of administrative, interpersonal, communication and organisational skills.
As a Front Office Administrator we know you’re going to do great things, investing in our employees' wellbeing and career development is a priority for us. We can offer you:
Excellent ongoing CPD, training programmes, career development and vast promotion opportunities across the trust
Coaching and mentoring from the academy’s experienced leadership team
A comprehensive induction programme
Friendly and supportive environment, where everyone is committed to a work life balance
The opportunity to be part of exciting development and innovative change
Cycle to work scheme
TKAT Widerwallet discount program with a wealth of discounts
Free eye tests
Employee Assistance Programme - free & confidential advice on a variety of subjects ranging from physical and mental health to financial helpAbout TKAT
The Kemnal Academies Trust (TKAT) is one of the largest Multi-Academy Trusts in the South & East of England with 45 Primary and Secondary Academies in the TKAT Family. Our ultimate aim is to ensure we drive educational standards through the provision of outstanding teaching, leadership and learning for all. Within the #oneTKATfamily, the shared and common purpose is to work together as a community of schools to ensure that every child, whatever their background, receives a high quality education. We place a high value on collaboration; ‘achieving more together’, giving staff the opportunity to come together and learn, ensuring a shared sense of purpose across our network and by sharing expertise across the TKAT family.
We have a flexible approach to interviews and can offer a range of dates and times to suit your personal circumstances.
We reserve the right to close the vacancy early should we receive a significant number of applications.

Job Descriptions

1. Provide Japanese to English/English to Japanese translation of the conversation between Japanese members and Accounts staff when required for billing, courses, event registration matters.
2. Attend to member’s enquiries by phone or at front counter
3. Online courses registration and events booking
4. Answering incoming call
5. Daily mails distribution
6. Support of company events upon requests
7. Ad-hoc admin jobs support as and when required by Manager

Job Requirements

1. JLPT 1 and above to be able to liaise with Japanese Members
2. Computer knowledge of Microsoft words/Excel, power point
3. Must be willing to work on all weekends and public holidays
4. Primary/Secondary School/O Level

Working hours

• 9am to 7pm – rest day on weekdays

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Hourly Rate of £12.56
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career your next position could be as a Maintenance Manager
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Guest Experience Day: 1 night stay with breakfast
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

We are looking for a Front Office Associate to join our team!

As a Front Office Associate, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues

 

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift

 

• Conduct daily briefings and ensure that all pertinent information is well received by team members

 

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

 

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

 

• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

 

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

 

• Liaise with Finance Department to ensure that credit procedures are properly carried out

 

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

 

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

 

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

 

• Handle all guest correspondences and ensure prompt follow-ups

 

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

 

• Constantly monitor team members’ appearance, attitude and degree of professionalism

 

• Prepare detailed induction programs for new employees

 

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

 

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

 

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

 

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

 

• Be well versed in hotel fire & life safety/emergency procedures

 

• Attend all briefings, meetings and trainings as assigned by management

 

• Report for duty on time wearing clean and complete uniform at all times

 

• Maintain a high standard of personal appearance and hygiene at all times

 

• Perform other reasonable duties assigned by the Management of the Hotel

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

Key Responsibilities:

· Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.

· Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.

· Ensure Room Keys are distributed to the guests assigned to the respective rooms.

· Familiar the categories, position, capacity and furnishing of every room in the premises.

· Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.

· Responsible for accurate and efficient accounts and billing processes.

· Undertake general office duties, including correspondence, emails, filing and switchboard.

· Furnish information regarding:

o Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.

o Locality places of interest, special attractions or events.

o Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any.

· Handles all incoming and outgoing mails, faxes and messages for the guests.

· Consult and report to Supervisor on duty on unusual occurrence.

· To perform any other duties directed by the Supervisor from time to time.

Key Requirements:

· Minimum O Level or Higher NITEC in Hospitality Operations preferred.

· Minimum 1 years of experience preferably in the front desk service.

· A team player and willing to learn.

· Able to perform shift work.

· Good verbal and written communication skills.

· Good customer service skill.

We emphasize on a work culture of service, commitment, compassion, respect and team work and developing each individual to his/her fullest potentials. You can look forward to a stable and exciting career with us that is rewarding, meaningful and enjoyable.

Job Descriptions

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Job Requirements

• 1-2 year of experience

Working hours

• Shift work

1. Implement operating procedures & service standards for front office operations
2. Monitor front office operations to ensure adherence to organisational standards & procedures
3. Review manpower allocation for front office operations
4. Monitor room inventory levels & reconcile discrepancies
5. Manage team's service performance in response to guests' needs & requests to ensure guest satisfaction
6. Interact with guests to gather feedback on service quality
7. Operationalise compliance management on data protection regulations & organisational security procedures for guest registration & credit & cash transactions
8. Manage loss & risk prevention policies and procedures to minimise loss and risk in business operations
9. Review operations reports & statistics to monitor & report departmental performance
10. Manage cost control to keep departmental operating expenses within budget

Requirements

• Minimum 3 years relevant experience
• Possesses exceptional interpersonal & communication skills & is able to interact with culturally diverse guests
• Has strong organisational skills & is able to deliver consistent quality guest service in a fast-paced environment
• Works on shifts, including weekends & public holidays

At Ibis Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Casual All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis

Your new company
A leading pharmaceutical company has an exciting opportunity for you! Work for a longstanding and closely knit company and become an integral part of this dynamic team!

Your new role

• First point of contact for incoming calls.
• Providing a welcoming first impression for visitors and clients.
• Setting up meeting rooms and clearing post-meeting.
• Ensure the office is kept tidy and always presentable.
• Ordering and maintaining stock for kitchen and printers.
• Supporting any office projects such as refurbishments.
• Organising catering / booking lunches and events

What you'll need to succeed

• Strong Experience in a Corporate Office Environment
• Negotiation skills
• Outgoing personality
• Ability to multitask effectively.
• Proficiency in MS Office.

What you'll get in return

• Competitive salary + benefits!
• Chance to take on training and expand on your skills further within an excellent environment!

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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