HR Assistant (Scale 5)Job purpose: To deliver operational excellence across a range of HR processes including HR Advisory, Employ.....
HR Assistant (Scale 5)
Job purpose: To deliver operational excellence across a range of HR processes including HR Advisory, Employee Relations, Recruitment, Contracts and Systems and Learning and Development
Main duties and responsibilities
Operational Delivery
• Makes judgements on prioritisation of work to manage workload and respond to urgent requests, supported and directed by the Team Leader and Contact Point manager where appropriate
• Responds to customer demand on the HR Function, supporting casework, recruitment, workforce reporting, systems support, learning and / or organisation development
• Acts as a first point of contact for the HR function, resolving process or policy application-based queries and basic data access request, and triaging other requests and connecting to the relevant individual within the HR Function as required
• To demonstrate flexibility whilst working across various HR teams to support workload peaks and troughs, developing knowledge and experience across all teams
• Uses HR systems and databases appropriately to record all work actions, ensuring accurate information is stored in line with information and record management policies
• Maintains compliance with the Data Protection Act, GDPR and confidentiality of employee information and the Council's data
• Drives a culture of continuous improvement through the HR Function by identifying opportunities to make changes to ways of working to reduce support requests through Contact Point, and to maximise the effectiveness and efficiency of the HR Function’s operations
Person specification
Technical Skills, Core Competencies and Other Attributes
The person who wishes to fulfil the role of Human Resources Assistant is expected to demonstrate the following throughout their work:
Technical Skills Description
Core Skills • Understands what databases are used at the Council and how data is gathered, organised and extracted
• Understands what a career pathway is and how they could be deployed across the Council
• Inform and advise managers and employees about HR Policy & Procedure and implement guidelines in relation to the Policy & Procedure
• Utilise the Contact Point system and the information it provides to understand the correct HR team to direct the work to
• Establish effective relationships with key stakeholders and colleagues in the Council
• Provide accurate and appropriate advice to line managers in order to train and support them to follow processes effectively and with minimal risk
• Implement guidelines on HR Policy & Procedure (as well as processes and principles), in order to keep employees and line managers aware of the latest practice and their responsibilities
• Ability to learn appropriate UK employment and discrimination law and apply this in their role in order to ensure employee’s rights are protected the Council is not subject to any legal challenge
• Ability to evaluate data and establish key insights, identify and highlight key trends / changes to trends in financial, people and / or performance indicators (when approaching HR casework)
Core Competencies Description
Problem Solving • Understand common issues based on existing knowledge, suggests improvements to current ways of working, completes tasks independently in a timely manner
Evidence Base • Ability to analyse and interpret data to identify and highlight key trends, as well as integrate external sources of data to ensure a broad level of analysis
Communications & Influence • Ability to communicate appropriately using approved methods for the target audience. Inform others in a simple and easy way, and clarify to check understanding
Curious • Ability to collect and synthesize relevant data to analyse complex problems and evaluate situations based on previous experience
Collaborative • Contribute to team meetings and supports group decisions. Helps colleagues under pressure and ensure they receive positive feedback and encouragement. Shows good listening skills and shares views respectively
Equality, Diversity & Inclusion • Advocate for diversity of perspective in the work they produce and is aware of the impact of their area and delivery of their role on the EDI agenda. Escalates and challengers non inclusive behaviour where required
Attributes Criteria
Experience: Desirable but not essential
• Experience of working in an HR department in a customer focused organisation, proactively facilitating and leading change
• Experience of applying HR policies and processes in a shared service centre environment
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Rate: £121.65
Location: Lambeth, London
Should you wish to apply for this job opportunity, please send an up to date CV.
