Total 24 Training Specialist job vacancies in Selangor

RESPONSIBILITIES

• Process quotations, invoices, and other sales documents efficiently.
• Negotiate prices and terms with clients.
• Maintain and update CRM system to track sales performance.
• Follow up on inquiries and quotations promptly.
• Address customer feedback and complaints effectively.
• Manage debtors’ collections on a monthly basis.
• Prepare budgets and purchasing plans for management.
• Coordinate training arrangements with external trainers and team members.
• Develop and update business SOPs based on ISO standards.
• Run marketing campaigns for training, promotions, and events.
• Schedule and organize training logistics, including venue and materials.
• Coordinate HRD Claimable Course submissions with HRD Corp.
• Manage training submissions and approvals with government agencies.
• Coordinate logistics for training, meetings, and teleconferences.
• Assist in scheduling and coordinating training sessions.
• Communicate with participants before, during, and after courses.
• Provide technical support during virtual training sessions.
• Maintain documentation for training and certification programs.
• Gather feedback from trainees and trainers after each session.
• Ensure timely evaluation processes and prepare training reports.
• Collaborate with external trainers to maintain TMS quality.
• Support training development by preparing materials.
• Introduce SPS products and services to customers and prospects.
• Collaborate with team members on sales and marketing campaigns.
• Support activities or events based on client agreements.
• Establish affiliations with reliable institutes or training providers.
• Seek collaborations with government and international organizations.
• Attend SPS events, trade shows, or conferences as needed. 

REQUIREMENT

The following traits, skills, and attitudes encompass the essential qualities needed for a successful Training Coordinator role.

• Organizational & Time Management: Efficiently manage tasks, prioritize
  deadlines, and maintain order in work processes.
• Communication & Interpersonal Skills: Clearly communicate with clients,
  trainers, and team members, while actively listening and empathizing with their needs.
• Problem-Solving & Adaptability: Quickly identify issues, find practical solutions, and adapt to changing priorities and procedures.
• Customer Focus & Service Orientation: Provide exceptional service to clients, promptly addressing their needs and concerns.
• Tech Proficiency & Analytical Thinking: Utilize CRM systems and software proficiently, while analyzing data to make informed decisions.
• Proactive & Resilient Attitude: Take initiative, anticipate challenges, and
  bounce back from setbacks with optimism.
• Collaboration & Leadership Abilities: Work effectively within teams, guiding external trainers and colleagues towards common goals.
• Continuous Learning & Cultural Sensitivity: Stay updated on industry trends, regulations, and best practices, while respecting diverse perspectives and backgrounds.
• Confidence & Accountability: Approach tasks with confidence, take
  responsibility for outcomes, and maintain integrity in all interactions.
• Creativity & Resourcefulness: Think innovatively, utilizing available resources efficiently to develop solutions and approaches.
• Networking & Confidentiality: Build professional relationships with industry
  partners, while maintaining confidentiality of sensitive information.
• Qualification: Possess a minimum of SPM qualification

*SPS’s HQ is only 500m from the MRT Train Station*

RESPONSIBILITIES

• Process quotations, invoices, and other sales documents efficiently.
• Negotiate prices and terms with clients.
• Maintain and update CRM system to track sales performance.
• Follow up on inquiries and quotations promptly.
• Address customer feedback and complaints effectively.
• Manage debtors’ collections on a monthly basis.
• Prepare budgets and purchasing plans for management.
• Coordinate training arrangements with external trainers and team members.
• Develop and update business SOPs based on ISO standards.
• Run marketing campaigns for training, promotions, and events.
• Schedule and organize training logistics, including venue and materials.
• Coordinate HRD Claimable Course submissions with HRD Corp.
• Manage training submissions and approvals with government agencies.
• Coordinate logistics for training, meetings, and teleconferences.
• Assist in scheduling and coordinating training sessions.
• Communicate with participants before, during, and after courses.
• Provide technical support during virtual training sessions.
• Maintain documentation for training and certification programs.
• Gather feedback from trainees and trainers after each session.
• Ensure timely evaluation processes and prepare training reports.
• Collaborate with external trainers to maintain TMS quality.
• Support training development by preparing materials.
• Introduce SPS products and services to customers and prospects.
• Collaborate with team members on sales and marketing campaigns.
• Support activities or events based on client agreements.
• Establish affiliations with reliable institutes or training providers.
• Seek collaborations with government and international organizations.
• Attend SPS events, trade shows, or conferences as needed. 

REQUIREMENT

The following traits, skills, and attitudes encompass the essential qualities needed for a successful Training Coordinator role.

• Organizational & Time Management: Efficiently manage tasks, prioritize
  deadlines, and maintain order in work processes.
• Communication & Interpersonal Skills: Clearly communicate with clients,
  trainers, and team members, while actively listening and empathizing with their needs.
• Problem-Solving & Adaptability: Quickly identify issues, find practical solutions, and adapt to changing priorities and procedures.
• Customer Focus & Service Orientation: Provide exceptional service to clients, promptly addressing their needs and concerns.
• Tech Proficiency & Analytical Thinking: Utilize CRM systems and software proficiently, while analyzing data to make informed decisions.
• Proactive & Resilient Attitude: Take initiative, anticipate challenges, and
  bounce back from setbacks with optimism.
• Collaboration & Leadership Abilities: Work effectively within teams, guiding external trainers and colleagues towards common goals.
• Continuous Learning & Cultural Sensitivity: Stay updated on industry trends, regulations, and best practices, while respecting diverse perspectives and backgrounds.
• Confidence & Accountability: Approach tasks with confidence, take
  responsibility for outcomes, and maintain integrity in all interactions.
• Creativity & Resourcefulness: Think innovatively, utilizing available resources efficiently to develop solutions and approaches.
• Networking & Confidentiality: Build professional relationships with industry
  partners, while maintaining confidentiality of sensitive information.
• Qualification: Possess a minimum of SPM qualification

*SPS’s HQ is only 500m from the MRT Train Station*

RESPONSIBILITIES

• Process quotations, invoices, and other sales documents efficiently.
• Negotiate prices and terms with clients.
• Maintain and update CRM system to track sales performance.
• Follow up on inquiries and quotations promptly.
• Address customer feedback and complaints effectively.
• Manage debtors’ collections on a monthly basis.
• Prepare budgets and purchasing plans for management.
• Coordinate training arrangements with external trainers and team members.
• Develop and update business SOPs based on ISO standards.
• Run marketing campaigns for training, promotions, and events.
• Schedule and organize training logistics, including venue and materials.
• Coordinate HRD Claimable Course submissions with HRD Corp.
• Manage training submissions and approvals with government agencies.
• Coordinate logistics for training, meetings, and teleconferences.
• Assist in scheduling and coordinating training sessions.
• Communicate with participants before, during, and after courses.
• Provide technical support during virtual training sessions.
• Maintain documentation for training and certification programs.
• Gather feedback from trainees and trainers after each session.
• Ensure timely evaluation processes and prepare training reports.
• Collaborate with external trainers to maintain TMS quality.
• Support training development by preparing materials.
• Introduce SPS products and services to customers and prospects.
• Collaborate with team members on sales and marketing campaigns.
• Support activities or events based on client agreements.
• Establish affiliations with reliable institutes or training providers.
• Seek collaborations with government and international organizations.
• Attend SPS events, trade shows, or conferences as needed. 

REQUIREMENT

The following traits, skills, and attitudes encompass the essential qualities needed for a successful Training Coordinator role.

• Organizational & Time Management: Efficiently manage tasks, prioritize
  deadlines, and maintain order in work processes.
• Communication & Interpersonal Skills: Clearly communicate with clients,
  trainers, and team members, while actively listening and empathizing with their needs.
• Problem-Solving & Adaptability: Quickly identify issues, find practical solutions, and adapt to changing priorities and procedures.
• Customer Focus & Service Orientation: Provide exceptional service to clients, promptly addressing their needs and concerns.
• Tech Proficiency & Analytical Thinking: Utilize CRM systems and software proficiently, while analyzing data to make informed decisions.
• Proactive & Resilient Attitude: Take initiative, anticipate challenges, and
  bounce back from setbacks with optimism.
• Collaboration & Leadership Abilities: Work effectively within teams, guiding external trainers and colleagues towards common goals.
• Continuous Learning & Cultural Sensitivity: Stay updated on industry trends, regulations, and best practices, while respecting diverse perspectives and backgrounds.
• Confidence & Accountability: Approach tasks with confidence, take
  responsibility for outcomes, and maintain integrity in all interactions.
• Creativity & Resourcefulness: Think innovatively, utilizing available resources efficiently to develop solutions and approaches.
• Networking & Confidentiality: Build professional relationships with industry
  partners, while maintaining confidentiality of sensitive information.
• Qualification: Possess a minimum of SPM qualification

*SPS’s HQ is only 500m from the MRT Train Station*

責任

• 有效率地處理報價單、發票和其他銷售文件。
• 與客戶協商價格和條款。
• 維護和更新 CRM 系統以追蹤銷售業績。
• 及時跟進詢價和報價。
• 有效處理客戶回饋和投訴。
• 每月管理債務人的收款。
• 為管理層準備預算和採購計劃。
• 與外部培訓師和團隊成員協調培訓安排。
• 根據 ISO 標準制定和更新業務 SOP。
• 進行培訓、促銷和活動的行銷活動。
• 安排和組織培訓後勤工作，包括場地和材料。
• 與 HRD Corp. 協調 HRD 可索賠課程的提交。
• 管理政府機構的培訓提交和批准。
• 協調訓練、會議和電話會議的後勤工作。
• 協助安排和協調訓練課程。
• 在課程之前、期間和之後與參與者溝通。
• 在虛擬培訓課程期間提供技術支援。
• 維護培訓和認證計劃的文檔。
• 每次課程結束後收集學員和培訓師的回饋。
• 確保及時評估流程並準備培訓報告。
• 與外部培訓師合作以維持 TMS 品質。
• 透過準備材料支持培訓發展。
• 向客戶和潛在客戶介紹 SPS 產品和服務。
• 與團隊成員合作進行銷售和行銷活動。
• 根據客戶協議支援活動或事件。
• 與可靠的機構或培訓機構建立聯繫。
• 尋求與政府和國際組織的合作。
• 根據需要參加 SPS 活動、貿易展覽或會議。

要求

以下特徵、技能和態度涵蓋了成功的訓練協調員角色所需的基本品質。

• 組織與時間管理：有效管理任務，決定優先順序
  截止日期，並維持工作流程的秩序。
• 溝通與人際溝通能力：與客戶清晰溝通，
  培訓師和團隊成員，同時積極傾聽並同情他們的需求。
• 解決問題和適應性：快速識別問題，找到實用的解決方案，並適應不斷變化的優先事項和程序。
• 以客戶為中心和服務為導向：為客戶提供卓越的服務，及時解決他們的需求和疑慮。
• 技術熟練度和分析思維：熟練使用 CRM 系統和軟體，同時分析資料以做出明智的決策。
• 積極主動、堅韌的態度：採取主動、預見挑戰並
  樂觀地從挫折中恢復過來。
• 協作和領導能力：在團隊內有效工作，指導外部培訓師和同事實現共同目標。
• 持續學習和文化敏感度：隨時了解產業趨勢、法規和最佳實踐，同時尊重不同的觀點和背景。
• 信心與責任：充滿信心地完成任務，採取行動
  對結果負責，並在所有互動中保持誠信。
• 創造力和足智多謀：創新思考，有效利用可用資源來發展解決方案和方法。
• 網路與保密：與業界建立專業關係
  合作夥伴，同時保持敏感資訊的機密性。
• 資格：至少擁有SPM資格

*SPS總部距離地鐵站僅500m*

Job Descriptions:

• Sourcing for potential prospects and attend to enquiries.
• Conduct marketing sales calls, site viewings and presentations.
• Responsible on handling all lease documentations.
• Generate leasing leads and negotiate deals from initiation to final execution
• Assist in retail operational matters and recommend strategies that will improvise, and maximize the efficiency.
• Work with tenants to develop retail SOP and ensure tenants adhere to the mall rules and regulations.
• Monitor tenancy renewal and necessary follow up on payments.
• Aid in planning and implementing the tenancy mix in a retail mall.
• Research and report on competitive leasing trends in the industry.
• Communicate issues to management and plan a course of corrective action.
• Establish and maintain good landlord-tenant relationships.
• Work closely with Head of Department on the overall department performance and goal.

Requirements:

• Minimum Professional Certificate, Diploma or Degree in the relevant discipline.
• Fresh graduates or preferably with marketing working experiences are welcome to apply.
• Strong communication skills.
• Resourceful and has ability to work well with landlord and tenants.
• Good proficiency in Microsoft Office and PowerPoint.
• Able to work independently and as part of team.

Work Location:
Suite 03-09, Level 3, Centro, 8 Jalan Batu Tiga Lama, 41300 Klang, Selangor. 

Management Office:
Centro Properties Group Sdn Bhd
Suite #03-09, Level 3, Centro,
No.8, Jalan Batu Tiga Lama,
41300 Klang, Selangor

Website: http://www.centro.com.my
Email: hr@centro.com.my
Tel: 03-3341 2011
Fax: 03-3343 2011

• 5 – days/week
• Hospitalisation & PA Coverage
• Medical & Dental Coverage
• Free Parking

**Join Our Team as a Caregiver/Care Assistant!**

Are you passionate about making a difference in the lives of seniors and providing compassionate care? We're looking for dedicated individuals like you to join our team as Caregivers/Care Assistants.

**Responsibilities:**

- Provide personalized care and support to residents, attending to their daily needs with empathy and compassion.

- Assist residents in performing daily living tasks and self-care skills, promoting independence and dignity.

- Show genuine care and empathy towards residents, fostering a warm and supportive environment within the home.

- Maintain awareness of the home's schedule and residents' needs, ensuring timely assistance with meals, baths, and other activities.

- Support residents during bath routines, ensuring their comfort and safety at all times.

- Monitor and record residents' progress, promptly reporting any changes or concerns to nurses or attending physicians.

- Maintain cleanliness and hygiene standards within the home, contributing to a safe and comfortable living environment.

- Assist physiotherapists during resident sessions, providing additional support as needed.

- Supervise cleaners and assist with cleaning tasks as required, ensuring a clean and tidy environment.

- Communicate effectively with the cook regarding residents' dietary requirements, especially for those with specific health conditions.

- Address families' inquiries and provide support during visits to residents.

**Qualifications:**

- Minimum SPM qualification or equivalent.

- Fresh graduated are welcome to apply.

- Individuals who have provided care for loved ones at home for several years are encouraged to apply.

- Familiarity with senior care needs and a genuine passion for caregiving.

- Excellent interpersonal and communication skills, with the ability to build rapport with residents and their families.

Salary:
- Competitive salary commensurate with experience
- Negotiable compensation package

If you're ready to embark on a fulfilling journey of providing compassionate care to seniors and making a meaningful difference in their lives, we want to hear from you! Apply now to join our team as a Caregiver/Care Assistant and be part of our caring and supportive community.

Perks & Benefits

• Employee equity
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

工作内容

1. 负责客户订单相关事宜
2. 维持良好的客户关係
3. ⁠负责处理客户债务对接

工作要求

• 较强的沟通协调能力
• 有一定的抗压能力
• 具有一定的销售经验与技巧
• 精通马来语、英语和华语的听、说、读、写

津貼和福利

• 彈性工作時間（面議）
• 事假
• 開放文化
• 個人發展機會

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are seeking a creative and strategic Social Media Specialist to develop and implement our social media strategy. The ideal candidate will be adept at creating engaging content, fostering meaningful interactions with our audience, and driving brand awareness and engagement. They will have a keen understanding of social media trends, platforms, and analytics, and be able to leverage this knowledge to effectively reach and resonate with our target audience.

Responsibilities:

• Develop and implement social media strategies to increase brand awareness and drive engagement.
• Create and curate engaging content for our social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and others.
• Monitor and analyze the performance of social media campaigns and provide insights and recommendations for improvement.
• Stay up-to-date with the latest trends and best practices in social media marketing and implement innovative strategies accordingly.
• Collaborate with cross-functional teams to ensure alignment of social media activities with overall marketing objectives.
• Prepare regular reports on social media performance metrics and present findings to key stakeholders.

• Bachelor's degree in Marketing, Communications, or related field.
• Comfortable to work in a face pace and high level of execution
• Proven experience as a Social Media Specialist or similar role, with a strong portfolio demonstrating successful social media campaigns and content creation.
• Deep understanding of social media platforms, algorithms, and trends, with hands-on experience managing corporate social media accounts.
• Excellent written and verbal communication skills, with a knack for crafting compelling and creative content.
• Strong analytical skills and proficiency in social media analytics tools to track performance and measure ROI.
• Ability to multitask, prioritize, and thrive in a fast-paced, deadline-driven environment.
• Creative thinker with a passion for storytelling and engaging audiences.
• Strong attention to detail and organizational skills.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Specialist with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Responsibilities:

• Proactively reach out to potential customers via phone calls to introduce our insurance products and services.
• Engage customers in meaningful conversations to understand their insurance needs and concerns.
• Clearly communicate the benefits and features of our insurance policies, addressing any questions or objections the customer may have.
• Utilize persuasive sales techniques to encourage customers to purchase insurance policies.
• Close sales by effectively summarizing the benefits of the chosen insurance plan and guiding the customer through the application process.
• Maintain accurate records of customer interactions and sales activities in the system.

• Proven track record in insurance sales.
• Excellent communication and negotiation skills.
• Self-motivated with a strong drive to succeed.

Compensation:

• Base salary plus commission based on sales performance.
• Competitive earning potential with uncapped commissions.

• Ongoing training and professional development opportunities.
• Dynamic and supportive work environment.
• Fast moving, challenging and unique business problems
• International work environment and flat organization
• Competitive salary
• Casual work attire

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Care Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Care Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Support Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Support Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and experienced Senior Sales Specialist to join our dynamic team. As a Senior Sales Specialist, you will be responsible for providing expert advice and guidance to clients on life insurance products, responsible to respond to customer inquiries and close sales while maintaining high levels of customer satisfaction. The ideal candidate should have a passion for sales, excellent communication skills, and the ability to promote insurance products effectively over the phone.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote BJAK Life Insurance products and services.
• Provide accurate information about insurance policies, coverage options, and benefits to customers.
• Listen empathetically to customer needs and suggest suitable insurance plans tailored to their requirements.
• Close sales by effectively presenting the value of BJAK Life Insurance products.
• Meet and exceed sales targets while maintaining high levels of customer satisfaction.
• Document customer interactions and sales activities in the company's CRM system.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in Financial Advisor or related fields is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and target-driven environment.
• Knowledge of insurance products and terms is a plus.
• Ethical and customer-focused approach to business.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and experienced Financial Services Specialist to join our dynamic team. As a Financial Services Specialist you will be responsible for providing expert advice and guidance to clients on life insurance products, responsible to respond to customer inquiries and close sales while maintaining high levels of customer satisfaction. The ideal candidate should have a passion for sales, excellent communication skills, and the ability to promote insurance products effectively over the phone.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote BJAK Life Insurance products and services.
• Provide accurate information about insurance policies, coverage options, and benefits to customers.
• Listen empathetically to customer needs and suggest suitable insurance plans tailored to their requirements.
• Close sales by effectively presenting the value of BJAK Life Insurance products.
• Meet and exceed sales targets while maintaining high levels of customer satisfaction.
• Document customer interactions and sales activities in the company's CRM system.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in Financial Advisor or related fields is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and target-driven environment.
• Knowledge of insurance products and terms is a plus.
• Ethical and customer-focused approach to business.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary