Total 12 Technical Consultant job vacancies in Information Technology category in Kuala Lumpur

Responsibilities:

• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Assist IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Determine problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Maintain assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.

 

Requirements:

• Proven working experience as an IT support or relevant experience.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Expertise in data centre management and data governance.
• Hands-on experience with computer networks, network administration and network installation.
• Ability to manage personnel.
• Possess at least a Bachelor's Degree in Computer Science, MIS or similar field.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust: Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76. 

Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems. 

We strive to avoid crunch, overtime is optional and always paid, and we offer flexible working hours to allow you to enjoy a normal family life whilst making great games. 

We’re looking for a Senior Technical Artist to join our award winning team conveniently located in Mid Valley City, Kuala Lumpur. 

As a Senior Technical Artist at Double Eleven, you’ll develop new and existing pipelines, tools and workflows for artists for a variety art software's using languages such as Python, Maxscripts and C# in conjunction with Unreal, Unity and bespoke engines.

We can support relocation within Malaysia and have a dedicated Operations team on standby to assist you and your family with every step to us.  

Interested? We kindly ask all applicants to submit a portfolio to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

Strictly no agencies (sorry guys!) and we’re unable to sponsor a visa for this role. 

Would you enjoy

• Helping to create beautiful games
• Being part of an amazing team working on multiple AAA titles
• Being trusted to work independently and proactively to the highest standards
• Working with experienced teams in the industry
• All that without having to sacrifice your work-life balance or worry for your job security

What you’ll be doing

• Develop, update and maintain the technical pipelines, tools and workflows for artists and projects across the studio; from initial specifications, through to final in-game implementation and continued future support
• Identify and create methods to improve art pipelines and visual quality
• Profile and implement solutions for improving performance and optimization of art assets without sacrificing artistic vision or exceeding technical limits of minimum specification mobile devices
• Proactively identify new technologies and techniques that will improve the game
• Create detailed, easy to read documentation of toolsets and workflows that the team can rely on
• Support the Art, Engineering and Design Teams, helping to resolve technical difficulties
• Mentor and guide team members in areas of expertise; instill the best practices
• Oversee the implementation of new techniques
• Willing and able to take on responsibilities outside of core specialism in line with the needs of the studio requirements

What we’re looking for

• Significant experience as a Technical Artist or related art role, working on or shipped at least one AAA title
• Demonstrate creativity and technical ability within the constraints of console development
• Extensive application scripting experience (e.g. Python, C#), especially for DCC applications
• Solid understanding of current and next-gen art pipelines and techniques in game development
• Excellent knowledge in Maya and Substance Designer and Painter
• Familiarity with visual FX, lighting, materials, and post effects
• Experience with HLSL shader creation and PBR material workflow
• Extensive knowledge of Unity, Unreal Tech, this includes applications such as Material creation and BluePrint
• Excellent time management and communication skills and the ability to handle large workloads efficiently
• Proactive about making things happen, always seeking a better solution, and a drive to continue expanding knowledge as a technical artist
• Experience working in an Agile workflow

Qualifications

• All relevant qualifications considered

 

What to expect

We’re pretty sure we’re the best place to work, period.

Some of our benefits include:

• Start your day any time between 9:00am and 11:00am
• 35 working hours per week with a flexible 1 hour lunch break
• Annual leave + KL gazetted public holidays + leave for your birthday! 
• Up to 10 days discretionary annual leave during the end of year holiday break 
• 1 day off if you’re moving house  
• A personalised development plan mapped against our clear development framework

• Company private healthcare cover in-patient and out-patient for employee, spouse and children
• Access to mental health support via Plumm (includes 4 free video counselling sessions per month) 
• Potential for annual performance bonuses and an end of year bonus
• State of the art office facilities
• Constantly improving tools and workflow so you can focus on creativity
• Fast decision-making to allow you to thrive
• Quarterly free activities via our Bus Tours programme. Bring your family along for a day of fun with grub included 
• Free juice, hot drinks, and fruit
• Many free team parties to celebrate team and game milestones 
• Employee referral bonus (up to MYR5,000!)
• Opportunity to attend and speak at global events as a Double Eleven Ambassador
• Sponsored team activities 
• In-studio wellbeing programmes and support
• Opportunity to contribute to our internal Employee Diversity and Equality Network
• Free game codes, game swag and merchandise
• Maternity, paternity, adoption and dependent leave available.  
• Free on site parking 

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Recruitment team at jobs@double11.com

Aethir is the only Enterprise-grade AI-focused GPU-as-a-service provider in the market. Its decentralized cloud computing infrastructure allows GPU providers (containers) to meet Enterprise clients who need powerful GPU chips for professional AI/ML tasks. Thanks to a constantly growing network of over 40,000 top-shelf GPUs, including 3,000 NVIDIA H100s, Aethir is able to provide enterprise-grade GPU computing wherever it’s needed, at scale.

Backed by leading Web3 investors like Framework Ventures, Merit Circle, Hashkey, Animoca Brands, Sanctor Capital, Infinity Ventures Crypto (IVC), and others, with over $130M in funds raised for the ecosystem, Aethir is paving the way for the future of decentralized computing.

We are looking for a dedicated individual to join our 24/7 Technical Support team. The ideal candidate will have experience providing technical support for cloud technologies and a strong proficiency in Linux (Ubuntu and CentOS) platforms, networking protocols, and troubleshooting skills.

Responsibilities:

• Provide 24/7 technical support to our clients, resolving issues related to our cloud technologies and services in a timely manner.
• Monitor system alerts and respond to incidents, ensuring minimal downtime and optimal performance.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Document support activities and contribute to knowledge base articles for internal and external use.
• Participate in on-call rotations to provide after-hours support and respond to emergencies as needed.

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven experience in technical support roles, preferably in a cloud computing environment.
• Strong knowledge of Linux (Ubuntu and CentOS) platforms, shell scripting, and networking protocols.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Effective communication skills and ability to work well under pressure in a fast-paced environment.
• Experience with ticketing systems and remote support tools is a plus.
• Willingness to work flexible hours and participate in on-call rotations.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

15 - 25%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
 
About the role: 
As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
What you will be doing: 

As System Functional Consultant, you will execute professional service implementation contracts by delivering predominantly on-site consultancy. You will be expected to do the follow:

• Lead / Involve in system configuration and deliveries.

• Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met.

• Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Consults directly with clients and may travel to client site.

• Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.

• May play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.

• May serve as pre-sales support specialist when needed.

• Other related duties assigned as needed.

What you will need:   

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

25 - 50%

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

15 - 25%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
 
About the role: 
As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
 
What you will be doing: 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

15 - 25%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
 
About the role: 
As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions that meet their needs and help advance the way the world pays, banks and invests.  
 
What you will be doing: 

As System Functional Consultant, you will execute professional service implementation contracts by delivering predominantly on-site consultancy. You will be expected to do the follow:

• Lead / Involve in system configuration and deliveries.

• Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met.

• Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Consults directly with clients and may travel to client site.

• Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.

• May play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.

• May serve as pre-sales support specialist when needed.

• Other related duties assigned as needed.

What you will need:   

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76.

Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems

We strive to avoid crunch. Overtime is optional and always paid, and we offer flexible working hours to allow you to enjoy a normal family life whilst making great games. 

We’re looking for a Technical Artist to join our award-winning team conveniently located in Mid-City Valley, Kuala Lumpur.

As a Technical Artist at Double Eleven, you’ll work closely with Artists, Producers and Designers as part of an experienced team where both your technical skills and creative vision will help shape creative content. You'll help drive, refine and document tech art best practices, working with the other disciplines to ensure standards and processes are reviewed regularly to ensure efficiency and quality, within a project.

We can support relocation within Malaysia and have a dedicated Operations team on standby to assist you and your family with every step to us.

Interested? We kindly ask all applicants to submit a portfolio to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

Strictly no agencies (sorry guys!) and we’re unable to sponsor a visa for this role.

Would you enjoy

• Helping to create great games
• Being part of an amazing team working on multiple AAA titles
• Being trusted to work independently and proactively to the highest standards
• Working with experienced teams in the industry
• All that without having to sacrifice your work-life balance or worry for your job security

What you'll be doing

• Monitor the technical pipelines for all art within a project; from initial specifications, through to final in-game implementation and continued future support
• Identify and create methods to improve art pipelines and visual quality
• Profile and implement solutions for improving performance and optimization of art assets without sacrificing artistic vision
• Proactively identify new technologies and techniques that will improve the game
• Create detailed, easy to read documentation of toolsets and workflows that the team can rely on
• Develop and maintain art asset pipelines
• Guide team members in areas of expertise; instil best practices
• Support the implementation of new techniques
• Support the Art, Engineering and Design Teams, helping to resolve technical difficulties
• Willing and able to take on responsibilities outside of core specialism in line with the needs of the project requirements

What we're looking for

• Demonstrable experience as a Technical Artist or related art role, working on or shipped at least one AAA title
• Can demonstrate creativity and technical ability within the constraints of console development
• Solid understanding of current and next-gen art pipelines and techniques in game development
• Knowledge and skills in Maya and Substance Designer and Painter
• Experience with HLSL shader creation and PBR material workflow
• Good knowledge of Unity, Unreal Tech, this includes applications such as Material creation and BluePrint
• Familiarity with visual FX, lighting, materials, and post effects
• Experience in application scripting (e.g. Python, C#), especially for DCC applications (Maya is preferred)
• Excellent time management and communication skills and the ability to handle workloads efficiently
• Proactive about making things happen, always seeking a better solution, and a drive to continue expanding knowledge as a technical artist
• Experience working in an Agile workflow

Qualifications

• All relevant qualifications considered

What to expect

• Start your day any time between 8:00am and 10:00am
• Annual leave + gazetted public holidays + leave for your birthday! 
• Up to 10 days discretionary annual leave during the end of year holiday break 
• 1 day off if you’re moving house  
• A personalised development plan mapped against our clear development framework
• Company private healthcare cover in-patient and out-patient for employee, spouse and children
• Access to mental health support via Plumm (includes 4 free video counselling sessions per month) 
• Potential for annual performance bonuses and an end of year bonus
• State of the art office facilities
• Constantly improving tools and workflow so you can focus on creativity
• Fast decision-making to allow you to thrive
• Monthly free activities via our Bus Tours programme. Bring your family along for a day of fun with grub included 
• Free juice, hot drinks and fruits
• Many free team parties to celebrate team and game milestones 
• Employee referral bonus (up to MYR5,000!)
• Opportunity to attend and speak at global events as a Double Eleven Ambassador
• Sponsored team activities 
• In-studio wellbeing programmes and support
• Opportunity to contribute to our internal Employee Diversity and Equality Network
• Free game codes, game swag and merchandise
• Maternity, paternity, adoption and dependent leave available.  
• Free on site parking 

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Recruitment team at jobs@double11.com 

Presales Technical Consultant

Description -

At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.

The Value Channel Inside Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.

The Value Channel Inside Presales Technical Consultant role is an Specialist level Technical Presales role in the commercial channel organization. This role provides technical presales support on the HP value portfolio of Personal Systems products and software solutions, including Workstations, Mobile Workstations, Thin Clients, and Retail Points of Sale.

In this role the candidate will receive continuous face-to-face, hands-on and virtual trainings on technologies, HP’s leading products, solutions and services. Trainings will be held in Barcelona and abroad to develop skills and competencies on the latest and most current IT subject areas.

The ideal candidate should have a genuine passion for technology and understanding how it works. The candidate should speak English at a native level or close to native level.

The Value Channel Inside Presales Technical Consultant (TC) mission is to support sales opportunities by providing technical guidance via email and telephone, from a central location in Barcelona, to our business partners and HP Channel Sales Representatives on value products, solutions and services. The TC will deliver technical and solution expertise in order to help HP Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed.

What a Presales Technical Consultant does at HP:

• Provide technical recommendations, direction and guidance on HP value products, software solutions and services. This includes Life Cycle Services, Digital Services, HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.

• Answering and tracking technical questions from partners

• Present the advantages of HP’s PPS products and solutions.

• Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).

• Support sales opportunities with HP Channel Partners requiring an in-depth or technical understanding of HP’s offering.

• Propose and help our partners build the most competitive configurations and solutions for our customers

• Support partners on the status of technical and environmental regulations

• Deliver trainings to other departments about PPS value products and solutions.

• Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.

• Provide proactive technical updates to the sales community supported.

• Maintain the quality of the service and the total customer experience (TCE).

• Maintain and manage a competitive and appropriate level of technical and professional competence.

Individuals who do well in this role at HP, usually possess:

• Native or excellent written and verbal communication skills in English. Other APJ languages such as Mandarin are a plus.

• Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field

• Current experience and knowledge of computer technologies, software, hardware, operating systems, software, networking technologies.

• Has good analytical, organizational and team skills

• Works on problems and projects and is detail oriented

• Demonstrates ability to stay focused on goals and objectives

• Is self-motivated and shows an ability to operate with minimal tactical direction

• Troubleshooting and problem solving skills

• Motivated to search out knowledge and continuously learn.

Benefits

• A Women Network that organizes activities

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Benefits

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• A Women Network that organizes activities all year long.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

The Technical Assistant is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily

He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience in developing power point presentations

Key Responsibilities

 Study production recurring issues & incidents and work with SMEs to develop KB’s / SOPs

• Work with L1 support team and onboard KBs/SOPs regularly
• Review current KBs/SOPs and enhance / update / revise with latest information
• Story teller via power point presentation
• Act as main liaison between L1 & L2 support , also on case basis with L3
• Collate monthly incident/problem statistics and assist in preparing slides for SR management presentation
• Track team KPIs/KPOs
• Organize, attend and participate in key incident / problem  related meetings
• Provide administrative support as & when required e.g Raising memo , etc

 

•  Excellent time management and organization skills
• Strong analytical  skills with ability to collect , organize, analyze and disseminate information with attention to detail & accuracy
• Good communication skills to coordinate with cross teams
• Ability to design & develop , convey ideas through power point presentations
• Proficient in adopting to organization processes, procedure and tools/techniques
• Excellent Interpersonal skills
• Excellent Team working skills
• Adept at queries & presenting findings
• Detail-oriented  and diligent
• Excellent writing skills
• Communication skills
• Proficient in using Technical terminology

Inside Presales Technical Consulting Manager

Description -

We are currently searching for dedicated candidates to join our dynamic team as Inside Presales Technical Consulting Manager . In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.

As an Inside Presales TC Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems/Print products and solutions. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

Mission of the Presales Technical Consultant Manager:

Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on Personal Systems/Print products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.

Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

What a Inside Presales Technical Consulting Manager does at HP:

• Lead and mentor a team of Inside Presales TC

• Ensure an appropriate level of technical and professional competence within the team.

• Guide the team in providing technical recommendations, direction, and guidance on HP Personal Systems/Print offerings.

• May serve as Practice Lead for one of our primary commercial businesses (either Print or Personal Systems) and lead Inside TCs in that practice across teams.

• Assist in the recruiting, training and development of team members.

• Ensure the delivery of team services in accordance with the SLA.

• Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.

• Ensure that the team's concerns are actively listened to and addressed appropriately.

• Accurate tracking of requests in our CRM tool.

• Manage technical escalations and provide proactive updates to stakeholders.

• Assess and manage team member performance to ensure individual and group excellence.

• Provide guidance on process improvements.

• Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.

Individuals who do well in this role at HP, usually possess:

• Bachelor's degree or equivalent experience, preferably in a technical/engineering field.

• Advanced proficiency in spoken and written languages relevant to the team and English

• Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.

• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.

• Inter-personal skills with an interest in people development and coaching

• Self-motivated with the ability to operate with minimal tactical direction.

• Demonstrated motivation to seek knowledge and continuous learning.

• Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.

• Typically, 5-7 years of relevant work experience.

• Preferably has had first team leadership experience.

Career Path:

The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Inside Presales Technical Consulting Associate Manager

Description -

We are currently searching for dedicated candidates to join our dynamic team as an Inside Presales Technical Consulting Associate Manager. In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.

About the Role:

As an Inside Presales TC Associate Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of either Personal Systems or Print products and solutions. Your supervision will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

Mission of the Presales Technical Consultant Manager:

Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on HP products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.

Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

Responsibilities:

• Lead and mentor a team of Inside Presales TC

• Ensure an appropriate level of technical and professional competence within the team.

• Guide the team in providing technical recommendations, direction, and guidance on HP's offerings.

• Assist in the recruiting, training and development of team members.

• Ensure the delivery of team services in accordance with the SLA.

• Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.

• Ensure that the team's concerns are actively listened to and addressed appropriately.

• Accurate tracking of requests in our CRM tool.

• Manage technical escalations and provide proactive updates to stakeholders.

• Assess and manage team member performance to ensure individual and group excellence.

• Provide guidance on process improvements.

• Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.

Individuals who do well in this role at HP, usually possess:

• Bachelor's degree or equivalent experience, preferably in a technical/engineering field.

• Advanced proficiency in spoken and written languages relevant to the team and English. 

• Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.

• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.

• Inter-personal skills with an interest in people development and coaching

• Self-motivated with the ability to operate with minimal tactical direction.

• Demonstrated motivation to seek knowledge and continuous learning.

• Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.

• Typically, 5-7 years of relevant work experience.

• Preferably has had first team leadership experience.

Career Path:

The Presales Technical Consultant Associate Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement