Senior ICT Officer (Desktop and Applications Support), Queensland Reconstruction Authority
Full-time
Senior Executive
1 day ago
QRA's Senior ICT Officers provide desktop and application support to all business areas by bringing a flexible approach to service delivery. In th.....
QRA's Senior ICT Officers provide desktop and application support to all business areas by bringing a flexible approach to service delivery. In these roles the successful candidates will:
Participate as part of the ICT team, contributing to the operational efforts of the wider team.
Act as a senior member of the ICT team and provide guidance and knowledge to fellow staff and the wider business.
Act as a point of resolution, expertise and escalation for matters relating to complex ICT requests or problems.
Undertake general ICT support of the QRA environment consisting of Office365, Microsoft Dynamics, device, and user management, utilising the following ITIL methodologies:
Queue management.
Knowledge management
Incident & Problem management.
Change and Configuration management.
Monitor and manage several service portals required for the delivery of service to QRA via managed service provider and other
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