Total 23 Support Analyst job vacancies in Quality Assurance / Control category in Bengaluru, Karnataka

Looking for candidates who can work from Bangalore office in US EST time zone and join immediately.

BROAD RESPONSIBILITIES:

• Monitor and focus on individual support and coaching for low performing agents. Monitor and evaluate randomly selected calls to assess associates' service level standards and complete evaluations of calls made.
• Conduct daily/weekly/monthly call audits of randomly selected agent calls. Conduct weekly calibration sessions with call centre Team Leaders to develop scoring consistency and best practices.
• Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact centre. Understanding of Pareto Analysis.
• Complete agent evaluation forms in quality scoring sheet. Produce reporting based on call audits and offer suggestions, job-aids, etc. for improvement. Develop individual agent performance scorecards and aggregate department scores. These directly impact the agents’ assessments and ratings.
• Assist in utilizing reports that track performance at a department, team, and individual level to measure quality rates. SLA / KPI Tracking and Reporting and analysis of service delivery performance metrics.
• Conduct coaching sessions with associates and provide feedback addressing client service, performance, product knowledge and call productivity. Primary participant in training sessions for phone team. Provides training/orientation of new personnel under the direction of management and HR.
• Strong expert knowledge of Microsoft Office products, including Word, Excel, PowerPoint.
• Writes fundamental documentation in a clear, concise manner and according to internal procedure. Ensuring the proper documentation and workflow of service request as per internal procedure.
• Provide detailed and timely feedback to top management on performance results; provides detailed recommendations with follow-through.
• Works directly with leadership to communicate and address quality concerns. Serves as a conduit to keep Department Manager and Director abreast of any improvements, challenges that either positively or negatively affect Customer Service Identify opportunities to improve the work processes and environment and works to implementation.
• Accept additional duties and responsibilities as delegated by higher levels of management

PRE-REQUISITES FOR THE ROLE:

• Very good convincing skill over the phone
• Proactive thinker
• Person who looks the solution and not the problem.
• Comfortable to work in night shift (US EST time Zone)
• Willing work from Office.
• Visit our company website before the interview www.m360research.com

Why are we looking for you?

As a Campaign Quality Assurance Analyst, you will validate that client’s digital media campaigns have been configured to specification in both the test and post-production environments. You will review the campaign strategy outlined in the ticket request and validate the campaign settings, creative assets and audience targeting have been configured in accordance with platform and product capabilities. Working with internal cross teams, you will provide level 1 triage support to troubleshoot campaign issues and identify preventative measures. As you grow in this role, you’ll become a valued contributor with helping to improve QA procedures by identifying process improvements, platform automation opportunities and testing new functionality in our tools and applications.

What you will enjoy in this role

• Collaborating with team members to monitor campaign quality and ensure launch best practices are being followed
• Leveraging your time and process management skills to efficiently execute the workload
• Harnessing your analytical and attention to detail skills to conduct rigorous problem solving
• Making a positive impact on process and automation by suggesting areas of improvement

What you will do

• Conduct an in-depth QA of the campaign to ensure that all details are set up per the ticket request by validating audience targeting, creative asset configuration and campaign budget.
• Monitor campaign ticket assignments and prioritize your work to achieve daily campaign activation live dates.   
• Test client 3rd party creative, impression tracking, click tracking and VAST tags to validate the tags are formatted correctly and function in our ad serving platform. 
• Validate campaign budget against the client IO to ensure financial targets are implemented correctly.
• Act as liaison between cross-teams to identify errors to have them resolved prior to campaign activation.
• Using the knowledge of our tools and platforms coupled with the campaign strategy, be able to identify what pieces of information/assets are needed for each campaign strategy.
• Provide level 1 triage for troubleshooting various aspects of campaign setup including creative setup and audience targeting to determine the cause of the issue and a resolution path.
• Collaborate with Product Managers and Engineers to provide platform enhancement recommendations that improve workflow and user’s campaign implementation experience

• Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
• Perform quality assurance call and / or process reviews for all departments in Altisource.
• Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
• Make recommendations to help reduce process variation and eliminate errors.
• Track Business Unit responses for all findings identified from the process reviews.
• Work with Management and develop project plans to address opportunities identified through process reviews.
• Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
• Provide management with timely reports documenting observations from reviews.
• Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.

 

 

Duties and responsibilities

 

Scope and perform penetration testing and vulnerability research of complex proprietary software and hardware for client services.

Identify and assess vulnerabilities in systems and applications. This includes utilizing manual and automated testing methods to find and exploit code flaws, misconfigurations, and insecure software.

Keep cybersecurity training and knowledge current by monitoring the latest security threats and vulnerabilities.

Write clear and concise penetration testing reports detailing findings and recommendations.

Provide recommendations for remediation of identified vulnerabilities.

Strong knowledge of various operating systems and networks, especially experience with Linux, Windows, and Active Directory.

Proficiency in a programming language such as Python, JavaScript, or C++.

Experience with penetration testing tools and frameworks such as Metasploit, Nmap, and Nessus.

Knowledge of web application security, including experience with web application scanners and manual testing techniques.

Experience with a variety of security tools and techniques and the ability to write scripts to automate tasks.

Strong communication and report-writing skills.

A degree or one recognized certification such as:

CREST Registered Penetration Tester (CRT)

Offensive Security Certified Professional (OSCP)

Certified Ethical Hacker (CEH) Certification

GIAC Certified Penetration Tester (GPEN)

Company certification schemes from major vendors and equipment providers like Microsoft (MCP) or Cisco (CCNA Security).

Experience with cloud and container technologies like AWS, Azure, and Kubernetes is a plus.

You'll need to have:

An in-depth understanding of computer systems and their operation

Excellent spoken and written communication to explain your methods to a technical and non-technical audience

Attention to detail, to be able to plan and execute tests while considering client requirements

The ability to think creatively and strategically to penetrate security systems

Good time management and organisational skills to meet deadlines

Ethical integrity to be trusted with a high level of confidential information

The ability to think laterally and 'outside the box'

Teamwork skills, to support colleagues and share techniques

Exceptional analytical and problem-solving skills and the persistence to apply different techniques to get the job done

Business skills to understand the implications of any weaknesses you find

Commitment to continuously updating your technical knowledge base.

3 must have

SOC 4/5

Penetration Testing 4/5

CCNA / MCP 3/5

Why QualiTest?

• Have continuous access to and work with Senior Testing Specialists and Practice Experts
• Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant
• Work with cutting edge technology in a company built by testers for testers, this is what we do!
• As a global company, we offer unique placement opportunities around the world
• Our QualiTesters are the reason for our success, we constantly encourage career development and promote from within

Intrigued to find more about us?

• Visit our website at www.qualitestgroup.com
• Check out our Career page: https://qualitestgroup.com/careers/

About the team

Our Automotive Practice is a fast-growing unit in Epsilon and we are on the lookout for talented individuals who always raise the bar by constantly challenging themselves and are experts in building customized solutions in the digital marketing space.

So, are you someone who wants to work with cutting-edge technology and deliver positive business results for global clients by addressing the changing demands of the automotive market? Then you could be exactly who we are looking for.

Apply today and be part of a creative, innovative, and talented team that’s not afraid to push boundaries or take risks. You will get to see your ideas come to life in products that support more than 50% of the automotive dealers in US.

Summary

The position requires strong Oracle database knowledge to work on a complex rule based multi-channel marketing campaign platform supporting Fortune 100 companies.

The position’s purpose includes, but is not limited to: 

• Setup/configuration of the development environment 
• Analysis and design of new and enhanced features for the marketing platform as per business requirements 
• Communication with QA, Developer, product, and production support teams etc. to deliver new or enhanced features and address issues/concerns. 
• Development of features as per design provided. 
• Assistance of Production Support team for troubleshooting issues 
• Development work for automation of operational tasks. 
• Support system patch or version upgrade 
• Assist with reporting tasks 

Responsibilities

• Collaborate with QA, developers, project managers, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements. 
• Be part of software development plans, including scoping, scheduling, providing time estimates for programming tasks and implementation plans. 
• Assist in the definition, development, and documentation of software’s objectives, business requirements, deliverables, and specifications in collaboration with internal users and departments. 
• Develop technical documentation to define the system components, development environment and implementation planning/strategies 
• Prepare work assignments, and work on given timelines with other team members. 
• Collaborate with QA team to define test cases, to work on defect fixes and resolve questions about test results. 
• Develops and implements solutions in accordance with policies and procedures. 
• Administer full project documentation efforts in accordance with policy and procedure 
• Performs root cause analysis (RCA) to act on fix or user stories.
• Works with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues. 
• Recognizes and identifies potential areas where existing policies and procedures associated with development requires improvement and helps in the process improvement activity. 
• Update/create Knowledge Base Articles and case studies as necessary. Assist in the creation and improvement of Knowledge Management 

3 must haves

SAP PM 4/5
Jira 3/5
SAP S4 2/5

SAP Knowledge. SAP Plant Maintenence, Assest Management

Test Planning and Design: Develop test plans, test scenarios, test cases, and scripts based on project requirements and specifications.

Test Execution: Execute test cases, record results, and document any defects or issues encountered during testing phases.

Defect Management: Report and track defects using designated defect-tracking tools, collaborate with developers to resolve issues, and verify fixes.

Regression Testing: Conduct regression tests to ensure that changes have not adversely affected existing functionalities.

Documentation: Maintain detailed documentation of test procedures, test results, and other relevant records.

Collaboration: Work closely with developers, business analysts, and other stakeholders to understand requirements and ensure comprehensive test coverage.

Why QualiTest?

Have continuous access to and work with Senior Testing Specialists and Practice Experts

Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant

Work with cutting edge technology in a company built by testers for testers, this is what we do!

As a global company, we offer unique placement opportunities around the world

Our QualiTesters are the reason for our success, we constantly encourage career development and promote from within

Intrigued to find more about us?

Visit our website at www.qualitestgroup.com

Check out our Career page: http://qa-jobs.qualitestgroup.com/

At the heart of everything we do is data and this team. Our premium data assets empower the team to drive desirable outcomes for leading brands across industries. Armed with high volumes of transactional data, digital expertise and unmatched data quality, the team plays a key role in improving all our product offerings. Our data artisans are keen on embracing the latest in technology and trends, so there’s always room to grow and something new to learn here.

Why we are looking for you

The Senior Quality Assurance Analyst is responsible for developing and executing comprehensive suites of automated test while also contributing to the enhancement of the automation framework. This Senior Quality Assurance Analyst will play a pivotal part in ensuring the quality and reliability of our automation solutions. As a key contributor, your responsibilities will include designing, implementing, and executing automated test scripts to validate functionality, identify defects, and enhance overall product quality. This Senior Quality Assurance Analyst will also work closely with Software Developers and other QA Engineers to deliver the highest quality products in a timely and cost-effective manner.

What you will enjoy in this role

This Software QA Engineer will work closely with a team of engineers and BSA to understand the requirements, understand the implementation, come up with test plans and execute the tests.

What you will do

• Develop and maintain automated test scripts using Selenium WebDriver and Java.
• Create and enhance automated test frameworks using Selenium for regression, functional tests for evolving project needs.
• Collaborate with cross-functional teams to understand automation requirements and contribute to automation test planning.
• Implement best practices for Selenium automation, including page object models and parallel test execution
• Collaborate with the development team to integrate automated testing into the continuous integration/continuous deployment (CI/CD) pipeline
• Participate in test automation framework design and implementation to ensure scalability and maintainability.
• Identify, document, and track software defects, working closely with development teams to facilitate timely resolution.
• Stay abreast of industry trends, tools, and technologies related to test automation, incorporating innovative practices into the QA process
• Troubleshoot and debug automated test scripts to identify and address issues promptly.
• Responsible for the creation and execution of detailed Test cases to verify software functionality and adherence to business requirements
• Provide Production support

Objective of the company-

Our Growing Company is in need of Fresh and experienced young

talents who are aspiring to be Product Executive who can perform in our company to increase profit level to meet short term and long term goal and who can study the demand trend in the markets, identifies the potentail customers, reviews competitors's initiatives and develops pricing strategies.

The product executive must communicate with the people outside the company and establishes relationships with business partners. The product executive must think creatively and makes decision.

Job Brief:

1.Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.

2. Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards.

3.Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools.

4.Supports and communicates business goals, quality standards, processes and procedures and policies.

5.Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures.

6.Conduct / Lead training sessions (as needed)

7.Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures.Provides performance expectations, action plans and development plans to improve call quality

8. Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined.

Job Requirement:

1. Langauge - Kannada, English, telugu, Hindi( min 2 languages).

2. it’s is an onsite job role where the candidate will have to

relocate.

3.Qualified candidates must have experience in call center or customer service environment with emphasis on quality improvement

4.Must have previous Quality Assurance Analyst experience in a Call-Center Environment.

5.Must have demonstrated strong organizational, time-management, and written and oral communication skills.

6.Ability to constructively confront peers and colleagues with value added input, feedback and assessments

Perks and Benefits

1.Work Visa & Insurance will be provided by the company.

2.Three times Food (Veg and Non-Veg), accommodation, transportation.

3.Fixed Salary & Best in Industry Incentives & Commissions.

4.Training in Bangalore with salary.

5.Direct Recruitment & no recruitment fees.

7.15 days yearly leave with flight charges reimbursement.

8.Tax free salary in UAE and Bonus.

Dear all, We have an exciting job opportunity available that we believe is inclusive for people from all walks of life, regardless of age, refugee status, visible or invisible disabilities, LGBTQIA+ identity, or veteran status. We have taken great care to make this job ad accessible and understandable for everyone. Please find the details below: Position Type: Full-time Type Of Hire: Experienced (relevant combo of work and education) Education Desired: Bachelor's Degree Travel Percentage: 0% What you will be doing: - Evaluate software product functionalities and technology information and classify software products for export, following U.S. export regulations. - Monitor compliance activities to ensure regulatory deadlines and requirements are met. - Participate in the development of compliance sessions and presentations related to the Export Controls program. - Contribute to training and promoting compliance awareness. - Identify areas for program improvement. - Prepare and distribute internal communications covering compliance matters and metrics. - Perform other related duties as assigned. What you bring: - Excellent communication skills, both verbal and written. - Comprehensive knowledge of export compliance, software development, or U.S. Export Administration Regulations. - Strong analytical and problem-solving skills with great attention to detail. - Ability to understand and apply learned concepts. - Demonstrated ability to work under tight time limitations. - Ability to follow and conduct a compliance monitoring program. - Ability to handle sensitive and confidential issues with professionalism. - Ability to share information with awareness of its impact on others. Education Requirements: - Bachelor's degree in business administration or law, or equivalent combination of education, training, or work experience. FIS Job Level Description: - This is a career-level professional role that requires moderate skills with a high level of proficiency. - Works under general supervision with some independence in judgment. - Manages multiple concurrent projects of medium complexity. - Takes a lead role in product compliance support activities and ensures effectiveness of the Product Compliance Program. - Provides regulatory compliance advice to colleagues. - Actively contributes to complex projects, shares ideas, and suggests process improvements. - Consults with senior peers to gain experience and learn complex processes. - Requires three or more years of experience in regulatory compliance, with knowledge in multiple areas such as banking regulations, consumer reporting, tax, anti-money laundering, or anti-corruption. Privacy Statement: At FIS, we are dedicated to protecting the privacy and security of all personal information we process to provide services to our clients. For more information on how we protect personal information online, please refer to our Online Privacy Notice. Sourcing Model: Recruitment at FIS primarily operates through direct sourcing. While we do work with recruitment agencies, a small portion of our hiring is done through them. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any fees related to resumes submitted to us via job postings or our employees. We are committed to creating an inclusive environment that celebrates diversity and promotes equal opportunities for all. Join us in building a diverse and inclusive workforce where everyone can thrive. If you are interested in applying for this position or have any questions, please feel free to reach out to us. We look forward to hearing from you! Best regards, [Your name]

Dear Candidates,

We have an Openings for Quality Analyst, interested candidates can walk-down to our office

INTERVIEW DATE: - 6 Nov 2023 TO 9 Nov 2023

INTERVIEW TIME: - 10am to 1pm

Contact Person: - Sridevi (9945764799)

Role & Responsibilities: -

• Conducts quality review of telephonic/chat conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved.

• Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback.

• Provide coaching and guidance based on audit findings and delivers weekly/ongoing performance feedback to associates as outlined by the business.

• Ability to train and coach.

• Strong logical reasoning and problem - solving skills.

Eligibility Criteria: -

1, Qualification: - Any Graduation/ Any Post Graduation

2, Location: - Koramangala/ Maratahalli

3, Age limit: - Below 30yrs

4, Salary :- Upto 40K

5, Should have minimum 1yrs of an experience as Quality Analyst

Venue:-

Value stream Business Solutions Pvt ltd, No.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095

Landmark:- Opp to Fruitbae/ Z-Square 3rd floor

Regards,

Sridevi

 

 

Primary Responsibilities

• • Writing the test cases, execute them and sending the test status to the stake holders.
  • Work on Automation scripts for Regression test cases.
  • Reviewing the test cases and test defects.
  • Creating and reviewing test plan
  • Creating Test Estimates
  • Participating in Reviews like Test plan, SRD, DLR, Test case reviews
  • Post Project Analysis as per SDLC process.

·       Desired Profile:

• • BE / BTech / ME / MTech / MCA from a reputed institute.
  • Candidate must have at least 1 year hands on experience in QA Automation tools like Selenium, Java. OR at least 2 years experience Mainframe Testing 
  • Candidate must have at least 1 year manual/functional testing experience.
  • Should possess excellent communication skills.
  • Should have a testing experience of 3 to 4 years.
  • Should be an immediate joiner.
  • Should be strong in SDLC processes.
  • Should be strong in oral and verbal communication.
  • Should have HPQC/Jira knowledge.
  • Should have strong analytical skills.
  • Should be able to write the test cases for back end jobs on Unix environment
  • Ability to use web based tools.
  • Should be a good team player.

Added Advantage:

• • Should be strong in knowledge base UNIX and PERL commands.
  • Ability to do multi-tasking.
  • Ability to work in small groups.
  • Printing/healthcare/finance domain knowledge.

About the Job

We are currently hiring for a full-time position at FIS, a leading financial services and technology company. We are looking for individuals who are curious, motivated, and forward-thinking. At FIS, you will have the opportunity to work on challenging and relevant issues in the field.

About the Team

Our team is responsible for developing and maintaining an eCommerce payment processor solution for the US and Canada. We accept payments from major card brands, mobile and digital wallets, and offer value-added services to merchants to help them increase revenue and reduce costs.

What You Bring

• A minimum of 6 years of experience in a Software Development Engineer in Test (SDET) role
• Expertise with automated API regression testing tools
• Experience with automation frameworks based on Java
• Proficiency in .Net, Rest assured, Postman, Cucumber
• Strong experience with shift-left approach to quality assurance
• Ability to lead a team technically and handle conflicts
• Understanding of scrum ceremonies and agile values
• Strong expertise in converting requirements into user stories and test cases, writing automated regression tests, and designing software
• Ability to drive automation responsibilities across the team
• Experience with practical test pyramids, contract testing, Continuous Delivery, and build tools
• Experience with Java and development tools like IntelliJ IDEA or Eclipse, Linux/Unix scripting
• Knowledge of software architecture and industry design patterns

What We Offer

• The opportunity to work on challenging and relevant issues in financial services and technology
• A range of benefits to support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment with a dedicated and innovative team
• Professional education and personal development opportunities
• A work environment built on collaboration, flexibility, and respect
• A competitive salary and benefits package
• Great workspaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For more information on how we protect personal information online, please see our Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily follows a direct sourcing model. We do not accept resumes from recruitment agencies that are not on our preferred supplier list.

#pridepass

About Us:

Mbanq is a Banking-as-a-Service provider with operations and customers in the United States. Mbanq was established to provide the technological capabilities necessary to create and operate digital financial services. Mbanq’s solutions are suitable for both retail and corporate clients. Consumer use cases supported range from the basic debit programs (DDA account with a Debit Card) to pay-day advances, personal lines, loans, and secured credit cards. Corporate use cases are currently focused on DDA accounts with Debit cards plus real-time access to all payment rails (standard ACH, Same Day ACH, FedWire, RTP, SWIFT), card issuing and acquiring capabilities, compliance services, and white-labeled web & mobile apps.

About the Role:

The role of the Compliance Analyst is to execute Mbanq’s compliance-as-a-service and regulatory-as-a-service functions, most importantly to carry out BSA/AML risk management responsibilities in an efficient and effective manner. In addition, the Compliance Analyst is responsible for KYB and KYC due diligence of new clients, continuous monitoring, operationally supporting clients’ BSA/AML function, and supporting client/brand policy and procedure needs. The Compliance Analyst will report to the Compliance Officer.

What you’ll do day-to-day:

• Monitor compliance with Anti-Money Laundering (AML) laws and recognize suspicious activities related to money laundering, terrorist financing and illegal activity.
• Partner with Sales and Brand Solutions Manager on timely and thorough execution of Know Your Customer (KYC), Know Your Business (KYCB) and Enhanced Due Diligence (EDD) and responsibilities.
• Provide clients/brands with compliance-as-a-service and regulatory-as-a-service deliverables, including guidance and support related to BSA/AML matters and queue exception reviews.
• Review, research and response for regulatory complaints.
• Engage in ongoing deliverables such as: annual client/brand risk assessment, transaction monitoring and EDD reviews of high-risk clients.

• Recommend and review policies and establishing procedures to ensure adherence to applicable laws and regulations.

About You:

• A Bachelor’s degree in business, accounting, finance, economics, or a related business discipline.
• 1-3 years of BSA/AML-related operational experience and experience analyzing financial records to identify inconsistencies in accounts.
• A thorough understanding of financial crimes risk management principles and the Three Lines of Defense model is required.
• Must have prior experience successfully supporting business units with the execution of aforementioned responsibilities.
• Strong presentation and relationship management skills, with the ability to communicate and articulate regulatory requirements and/or resulting analysis effectively, while inspiring confidence and with an enthusiastic and approachable style.

• Ownership of issues seen through to resolution, providing sound guidance to the business, and positively influencing organizational culture.
• Ability to manage workload and shift priorities to meet deadlines in a dynamic and rapidly changing environment.

Benefits:

• Competitive base salary
• A role that has a decisive impact on positioning our team and company for future growth
• Collaboration with Senior experts from different fields, based in the US and globally
• A culture that encourages trust & promotes an ownership mentality and rapid career growth
• Bonus plan participation.
• Healthcare reimbursement program.