Total 39 Support Advisor job vacancies in Manufacturing / Production category in Pune

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?  

About the team  

Application Managed Services (AMS) team provides functional support as well as Technical support to the FIS products and client’s Treasury and Payments business operations. 

What you will be doing  

At FIS we are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients. 

Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs. Recreate, document client issues and troubleshoot problems to support product quality.

 What you bring:  

Knowledge / Experience 

• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment. 
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night). 
• Understanding of SWIFT confirmations - MT300, MT5XX 
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages 
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages 
• Understanding of Bank statements - MT9XX and CAMT53 
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments. 
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain 
• Strong client interaction facing role experience 

• Excellent client facing communication skills 
• Excellent interpersonal and communication skills 

• Ability to build, maintain strong client relationships. 
• Excellent problem-solving skills. 
• Able to take the initiative and work independently or in a team 
• Experience in documenting SOPs to support daily operations 
• Strong desktop computing skills in MS office – PowerPoint and Excel 

What you will need:

•  
• Bachelor’s Degree in Commerce or MBA finance  
• ITIL v3 Foundation or higher desirable 

• Fluent in English 
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion 
• Attention to detail – track record of authoring high quality documentation 
• Organized approach – manage and adapt priorities according to client and internal requirements 
• Self-starter but team mindset - work autonomously and as part of a global team 

• Experience in any Treasury Management System (TMS) application 
• Basic understanding of IT tools and servers 
• Understanding of database architecture 

What we offer you  

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities 

• A broad range of professional education and personal development possibilities – FIS is your final career step! 
• A competitive salary and benefits 
• A variety of career development tools, resources and opportunities 

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. 

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Production Support Engineer (Windows & Powershell) - 4 to 6 yrs -Pune (Rotational shift)

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Trading Product Support Engineer to ensure optimal trading performance through robust product technical support and system management. This role combines in-depth knowledge of trading platforms, FIX Protocol, and strong technical skills in SQL, Linux, and shell scripting.

About the team: 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

• This position works with client experience team including various services and support for FIS capital markets product portfolio, includes order management systems, Exchange connectivity, FIX onboarding, Market data products.
• Technical Stack Valdi US:
• OS: UNIX, LINUX, Windows
• FIX Protocol, Front trade support, SQL, Order management System, Regulatory (FINRA: OATS & CAT)
• Monitor and support trading system operations and infrastructure to ensure system reliability and performance during market hours.
• Provide real-time troubleshooting, problem resolution, and client support related to trading system issues.
• Manage and optimize SQL database queries and scripts to ensure efficient data access and manipulation.
• Maintain and enhance trading system connectivity and ensure compliance with FIX Protocol standards for communication between entities.
• Develop and deploy Linux shell scripts to automate tasks and enhance system functionality. Work closely with traders to quickly resolve any technical or operational issues.
• Collaborate with development teams to help deploy system updates, patches, and new functionalities.
• Conduct post-trade analysis and reporting to identify potential issues or improvements.
• Document all incidents and solutions thoroughly for continuous improvement and compliance.

         What you will need:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Demonstrable experience with Linux, SQL, and shell scripting in a high-demand, real-time environment.
• Strong knowledge of FIX Protocol and its application in a trading context.
• Prior experience in a trading support role, preferably in a financial services or trading firm.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to coordinate between multiple teams.

Added bonus if you have:

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Willing to work in Flexible schedule.
• Must be able to perform under pressure

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role

Trading Product Support Engineer to ensure optimal trading performance through robust product technical support and system management. This role combines in-depth knowledge of trading platforms, FIX Protocol, and strong technical skills in SQL, Linux, and shell scripting.

About the team: 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

• This position works with client experience team including various services and support for FIS capital markets product portfolio, includes order management systems, Exchange connectivity, FIX onboarding, Market data products.
• Technical Stack Valdi US:
• OS: UNIX, LINUX, Windows
• FIX Protocol, Front trade support, SQL, Order management System, Regulatory (FINRA: OATS & CAT)
• Monitor and support trading system operations and infrastructure to ensure system reliability and performance during market hours.
• Provide real-time troubleshooting, problem resolution, and client support related to trading system issues.
• Manage and optimize SQL database queries and scripts to ensure efficient data access and manipulation.
• Maintain and enhance trading system connectivity and ensure compliance with FIX Protocol standards for communication between entities.
• Develop and deploy Linux shell scripts to automate tasks and enhance system functionality. Work closely with traders to quickly resolve any technical or operational issues.
• Collaborate with development teams to help deploy system updates, patches, and new functionalities.
• Conduct post-trade analysis and reporting to identify potential issues or improvements.
• Document all incidents and solutions thoroughly for continuous improvement and compliance.

         What you will need:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Demonstrable experience with Linux, SQL, and shell scripting in a high-demand, real-time environment.
• Strong knowledge of FIX Protocol and its application in a trading context.
• Prior experience in a trading support role, preferably in a financial services or trading firm.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and the ability to coordinate between multiple teams.

Added bonus if you have:

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team
• Willing to work in Flexible schedule.
• Must be able to perform under pressure

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

· Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team:

· We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior etc.

· We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)

· Our role requirement ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers

· We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy

· We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)

· We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

· Support – help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:

· Excellent analytical skills along with good communication skills.

· Experience of supporting end users on products in financial domain across the globe.

· Identify and resolve technical/IT issues.

· Assist in solving complex issues technical and/or functional issues.

· Software licensing assistance

· Guidance in how to improve the user experience of Prophet and other associated applications.

· Problem solving and assessment of technical/functional support to clients.

· Working with clients to help them get the most out of Prophet and other associated applications.

· Make infrastructure recommendations to clients most suited to their modelling and usage of Prophet application.

· Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.

· Develop – providing support to Prophet Product Managers as part of the product development lifecycle, including:

· Running model test packs, assisting with software UAT and feedback

· Working closely with onsite technical & actuarial consultants and other geographically dispersed support staff and clients.

·

What you will need:

· Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.

· ITIL v3 Foundation or higher desirable

· Experience of working in a Product/Application Support teams operating in multiple shifts

· Sound knowledge of Java based APIs with good knowledge of troubleshooting windows issues, Knowledge of permissions on Windows.

· Advanced knowledge of MS SQL – joins, views, SPs

· knowledge of database architecture and database administration

· Knowledge of Windows/Networking with experience with Microsoft Desktop and Server operating systems and technologies.

· Knowledge of cloud and desktop infrastructure, including workstations, servers, networks, virtual technologies – AWS, Azure a plus

· Knowledge of Windows PowerShell a plus

· Experience using FIS Prophet Professional or other modelling application(s) is an add on.

· Familiarity with the fundamental principles of ITIL

Added bonus if you have:

· Excellent oral and written communications skills

· Strong problem-solving and diagnostic skill skills

· Ability to work effectively with minimum supervision with a strong sense of ownership.

· Customer service and team focus

· Working knowledge of diagnostic utilities (desirable)

· Ability to think laterally - suggest pragmatic solutions to complex IT issues.

· Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

· Extensive Health Benefits Program along with the Family Protection Plan

· Best-in-class career mobility options across the globe

· Award-winning learning offerings for career development

· Adaptable home - office work model

· Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team: 

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy.
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• We are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality

What you will need:

• Bachelor’s Degree in Commerce or MBA finance
• ITIL v3 Foundation or higher desirable
• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Added bonus if you have:

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

About the team: 

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• We are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality

What you will need:

• Bachelor’s degree in commerce or MBA finance
• ITIL v3 Foundation or higher desirable
• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Added bonus if you have:

• Experience in any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture
• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model

Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

JR0254708 Product Support Representative Senior

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

To assist the Ambit Asset Finance clients with their day-to-day management of the software as part of the Asset Finance Global Support Team, using your excellent problem-solving skills to replicate and analyse issues, and to provide guidance on client impact and potential solutions. In addition to Incident Management, you will also use your strong analytical skills to identify, investigate, and analyse current business processes, procedures, and work practices with the aim to improve your client’s efficient use of the software.
 

About the team:  

The Ambit Asset Finance Support team is a global team of highly experienced consultants working collaboratively to support multi-national banks and asset leasing organisations many countries.

This is an opportunity for the right individual to join a growing team of dedicated professionals in a fast-paced environment, with the aim of supporting an increasing client-base of high-profile companies to the highest quality. You will be supported up by a highly experienced team of support consultants, designers, developers, and QA engineers with vast product knowledge.

• We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
• We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
• Our role requirements ranges from a simple service deck -> Technical -> Functional -> Techno-functional -> Enterprise Service/Client Service managers
• We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
• We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
• We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business

What you will be doing:

• Incident management

• Act as the point of contact within a global support structure for diagnosis and resolution of incidents.
• Engage directly with clients to resolve incidents.
• Periodically fulfil on-call responsibilities to provide 24x7 support capabilities for major incidents.
• Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.

• In addition to this, to cover the technical administrator part of this:
  • Server administration – North America Asset Finance projects will be getting an FTP server for NA clients.   Resource needs to maintain passwords, keep xls updated with password activity, provide client access to the server (i.e. handle any whitelisting issues), manage users of the server, manage space on the server.
  • Database admin – preferable to have SQL knowledge, main item we need help with is making space available for the various client files. 
  • Assist CX teams with technical setup of the AF application – specifically assisting CX to get the application loaded locally.

• Client relationship building
• Working with your clients to document their current business processes, procedures and work practices with the aim of identifying areas of improvement in system functionality and processes. The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements and future growth plans.
• Increase your clients’ efficient use of the software by suggesting optimal business practices, designing and implementing functional solutions to address business process and procedural shortcomings.
• Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find.
• Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities.
• Responsibility for ongoing learning of the Ambit Asset Finance application and business processes of key clients. This entails creating and preparing detailed training manuals and ‘how to’ documents to clients and peers alike.

What you will need:

• Previous experience in a technical support role is essential, with a strong and unrelenting dedication to customer success is imperative.
• Relevant tertiary qualification and/or professional experience in software development, systems analysis, design, and architecture
• Experience with relational databases Microsoft SQL Server and Oracle
• Experience with reading C# and a good understanding of Object-oriented development would be highly desirable.
• Sound analytical, design and problem-solving skills, with a high degree of numeracy and a capacity for complex concepts
• A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision.

Added bonus if you have:

• Experience in Accounting or Leasing would be highly beneficial.
• Previous programming experience will stand you to good stead when analysing complex financial issues. Note: This is not a developer role.
• English language skills required.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS® Private Capital Suite (formerly Investran), our award-winning private equity fund accounting software and reporting solution, unifies fragmented data, automates complex processes, and supports smarter accounting while reducing costs, errors and pressure on your team. It’s backed by our experts, who provide training and technical expertise to help you maximize the value of your investment.

What you will be doing:

Your primary responsibilities will be to provide a high level of client experience in form of support and technical expertise for helping clients get the best use out of the applications and to further develop the product.

Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role:

• Support – help clients resolve problems related to the Prophet application and other associated applications related to Prophet. Types of activities include:

• Excellent analytical skills along with good communication skills.

• Experience of supporting end users on products in financial domain across the globe.

▪ Identify and resolve technical/IT issues.

▪ Assist in solving complex issues technical and/or functional issues.

▪ Software licensing assistance

▪ Guidance in how to improve the user experience of Private Capital Suite and other associated applications.

• Problem solving and assessment of technical/functional support to clients.

• Working with clients to help them get the most out of our product and other associated applications.

• Make infrastructure recommendations to clients most suited to their modelling and usage of PCS application.

• Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.

• Develop – providing support to Product Managers as part of the product development lifecycle, including:

▪ Running model test packs, assisting with software UAT and feedback

▪ Working closely with onsite technical & PCS consultants and other geographically dispersed support staff and clients.

What you bring:

Knowledge / Experience

• Excellent oral and written communications skills

• Strong problem-solving and diagnostic skill skills

• Ability to work effectively with minimum supervision with a strong sense of ownership.

• Customer service and team focus

• Working knowledge of diagnostic utilities (desirable)

• Ability to think laterally - suggest pragmatic solutions to complex IT issues. • Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

Qualifications

• Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.

• ITIL v3 Foundation or higher desirable

What we offer you

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• Time to support charities and give back in your community

• A fantastic range of benefits designed to help support your lifestyle and wellbeing

• Great workspaces with dedicated and motivated colleagues

• A broad range of professional education and personal development opportunities

• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

We are looking for staff to be part of our Client Experience (Product Support) staff that support FIS® Data Integrity Manager (DIM) aka IntelliMatch) and Payments Investigations Manager (PIM) aka PI/IntelliTracs clients globally.  This role will require interacting directly with clients via our Ticketing Tools and coordinating with internal stakeholders such as Development, Product Management, Professional Services, IT Operations team etc.

What you will be doing

You would be part of the IntelliMatch Product Support team that would primarily be responsible to work on application/product issues reported for IntelliMatch and Payments Investigation. You would be expected to be work on such issues, be the Principal Point of Contact for key Asia and EMEA based clients and own all such issues during your shift.

Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role:

• Own Client Tickets raised with DIM and PIM Support and work on them as per agreed SLAs towards issue resolution/escalation.
• Play the role of a Functional cum Technical expert within the Support Team
• Manage Relationship for key External/Internal clients
• Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules
• Document and Train the team and peers on key functional/technical concepts as required
• Provide on-call support on Weekends on a rotational basis

What you bring: 

Knowledge / Experience

• Advanced knowledge of working with IntelliMatch/Payment Investigation (PI) (preferably at least 4-5 years of experience with these applications)
• Ability to understand SQL statements (joins, updates, scripts for analysis, etc.) and DB objects
• Good knowledge of Windows, Systems, Fabric services
• At least 3 years’ experience of Product Support or client facing experience with a focus on Product support
• Excellent oral and written communications skills
• Good analysis and problem-solving capability

Qualifications

• Bachelor’s degree in Computer Science or related field
• ITIL Basic certification - desirable

Competencies

• Fluent in English
• Self-starter but team mindset - work as part of a global team
• Customer service and team focus
• Ability to work effectively with minimum supervision with a strong sense of ownership

What we offer you

• A modern, international work environment and a dedicated and motivated team
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Great workspaces with dedicated and motivated colleagues
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type: Full Time Type Of Hire: Experienced (relevant combo of work and education) Education Desired: Bachelor's Degree Travel Percentage: 0% About the Role: Production Support in Pune Location

At FIS, we have an opportunity for a Product Support Representative to join our Enterprise Treasury Client Experience team. This role involves providing support to our clients regarding treasury and payments.

Responsibilities:

• Analyze diagnostic data to identify and solve any issues with the production application environment.
• Provide support for client requests related to daily operations.
• Collaborate with the software development team, internal users, and clients to improve application performance.
• Coordinate application code migration across environments to ensure synchronized functionality.
• Participate actively in all stages of product development, including designing, building, and testing.
• Identify and resolve root causes of application errors.
• Support internal customers by responding to help desk calls and performing required activities.

Requirements:

• Minimum of 4 years of experience in Production/Application support.
• Experience in AWS Fundamentals, Terraform, Change & Release Management.
• Working knowledge of basic AWS services like IAM, EC2, RDS, and VPC.
• Experience in setting up CI/CD pipelines.
• Experience in deploying infrastructure using Terraform.
• Understanding of preparing Terraform templates.
• Ability to coordinate change windows for product release and infrastructure maintenance.

What We Offer:

• An exciting opportunity to be part of the world's leading FinTech Product MNC.
• A range of benefits designed to support your lifestyle and well-being.
• A multi-faceted job with a broad spectrum of responsibilities.
• A modern international work environment and an innovative team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily works on a direct sourcing model. Only a small portion of our hiring is through recruitment agencies. FIS does not accept resumes from agencies not on our preferred supplier list and is not responsible for any fees related to such submissions.

#pridepass

Position Type:

Full Time

Type of Hire:

Experienced (a combination of relevant work experience and education)

Education Desired:

Bachelor of Commerce/Business

Travel Percentage:

0%

Job Title: Senior Lead Analyst - Product Support (Windows OS, System Admin)

As the world continues to move at a fast pace, FIS is at the forefront of leading the way in fintech solutions. Our solutions touch nearly every market, company, and person on the planet. We value inclusivity and diversity, and our colleagues work together and celebrate together. If you want to contribute to the world of fintech, we ask you: Are you FIS?

About the Role:

- Administer necessary product requirements to ensure that clients using FIS software products have consistent account control and that the products meet their needs.

About the Team:

- We are a client-facing team, serving as the first line of defense/interface into the FIS ecosystem for our clients. We address software and infrastructure issues and clarify product behavior. - We provide support for APAC & ME clients and secondary support for EMEA and LATAM clients, covering over 6000 unique client-product combinations. - Our team consists of over 450 client-facing staff with a strong ITIL mindset and a solution-driven philosophy. - We continuously measure our service quality through client feedback, including Overall Satisfaction (OSAT) and Net Promoter Score (NPS). - We use cutting-edge tools and AI/ML data governance to provide clients with intelligence for conducting their businesses.

What You Will Be Doing:

- Support clients in resolving problems related to the Prophet application and other associated applications. - Identify and resolve technical/IT issues, assist in solving complex issues, provide software licensing assistance, and offer guidance on improving the user experience. - Provide technical/functional support to clients, help them maximize the potential of Prophet and associated applications, and make infrastructure recommendations based on their needs. - Contribute to the team's knowledge base and documentation, including procedural and policy documents. - Support Prophet Product Managers in the product development lifecycle, including running model test packs and providing feedback. - Collaborate with technical and actuarial consultants and other support staff and clients.

What You Will Need:

- Bachelor's or Master's Degree in a technology-related field or equivalent experience. - ITIL v3 Foundation or higher certification desirable. - Experience working in product/application support teams in multiple shifts. - Strong knowledge of troubleshooting Windows issues, Java-based APIs, and MS SQL. - Familiarity with database architecture, administration, and Windows/Networking technologies. - Knowledge of cloud and desktop infrastructure, including AWS, Azure, and Windows PowerShell. - Experience using FIS Prophet Professional or similar modeling application is a plus. - Familiarity with ITIL principles.

Added Bonus:

- Excellent oral and written communication skills. - Strong problem-solving and diagnostic skills. - Ability to work effectively with minimum supervision and take ownership. - Customer service and team-focused mindset. - Working knowledge of diagnostic utilities. - Ability to suggest pragmatic solutions to complex IT issues. - Self-starter with a commitment to personal development.

What We Offer You:

- Extensive Health Benefits Program, including the Family Protection Plan. - Best-in-class career mobility options worldwide. - Award-winning learning offerings for career development. - Flexible home-office work model. - Opportunity to work with global teams and clients.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For more details on how we protect personal information online, please refer to our Online Privacy Notice.

Sourcing Model:

Recruitment at FIS primarily operates through direct sourcing. We only consider resumes from recruitment agencies on our preferred supplier list. FIS does not accept any responsibility for fees related to resumes submitted by agencies not on our list.

#pridepass

Your response: Dear [Hiring Manager's Name], I am writing to express my interest in the position of Senior Lead Analyst - Product Support (Windows OS, System Admin) at FIS. I am excited about the opportunity to contribute to the world of fintech and be a part of a diverse and inclusive team. After reviewing the job description, I believe that my skills and experience make me a strong candidate for this role. I have a Bachelor's Degree in [Technology-related field] and extensive experience in product/application support teams. I am well-versed in troubleshooting Windows issues, Java-based APIs, and MS SQL. I am also familiar with database architecture, administration, and Windows/Networking technologies. Additionally, my knowledge of cloud and desktop infrastructure, including AWS, Azure, and Windows PowerShell, would be an asset in this position. In my previous roles, I have demonstrated strong problem-solving and diagnostic skills and have received positive feedback for my customer service-oriented approach. I am a self-starter and thrive in collaborative team environments. I am committed to continuous learning and development, and I believe my experience aligns well with the goals of FIS. I am impressed by FIS's commitment to inclusivity and diversity. I value working in an environment where colleagues celebrate together and support one another. The extensive benefits program, career mobility options, and award-winning learning offerings are further incentives for me to join the team. Thank you for considering my application. I look forward to the opportunity to contribute to FIS and advance the world of fintech. Please find my resume attached for your review. I am available for an interview at your convenience. Sincerely, [Your Name] Key Points: - The position is for a Senior Lead Analyst - Product Support (Windows OS, System Admin) at FIS. - FIS is a global fintech company that values inclusivity and diversity. - The role involves administering product requirements, resolving client issues, and providing technical/functional support. - The team consists of client-facing staff with an ITIL mindset and a solution-driven philosophy. - The ideal candidate should have relevant education and experience in technology, along with troubleshooting skills and knowledge of database systems. - FIS offers extensive health benefits, career mobility options, and learning opportunities. - Recruitment at FIS primarily involves direct sourcing and does not accept resumes from agencies not on the preferred supplier list.

Full-Time Java Linux Production Support with Openshift (Rotational Shifts) Do you have curiosity, motivation, and forward-thinking? At FIS, you'll have the opportunity to work on challenging and relevant issues in financial services and technology. We believe in being part of an open, collaborative, entrepreneurial, passionate, and fun team. About the team: This role is part of our Technology Support Team. You will be involved in implementing, maintaining, and supporting applications software within budget and time constraints. Working closely with customers, business analysts, and team members to understand business requirements and provide quality technical solutions. What you will be doing: - Performing support activities to maintain high availability and stability for applications, including incident/problem analysis and resolution. - Investigating and resolving client reporting incident tickets within an SLA. - Handling change deployment, application performance, application operations management, and development support. What you bring: - 7 to 9 years of production support experience in JAVA and LINUX-based applications. - Experience with JBOSS, OpenShift Container management is preferred. - Experience in Angular JS, Node JS, Spring boot, Angular Responsive UI Framework. - Strong experience in Unix/Linux based applications, including proficiency in Unix/Linux commands. - Experience in Oracle & SQL Server Database. - Knowledge of ServiceNow (SNOW), Dynatrace, Splunk required. Knowledge of Bit Bucket. Bonus if you have: - Knowledge of Bit Bucket, JENKINS, REST Webservices is preferred. - Knowledge of Networking/load balancer concepts. - Experience within a structured Ticketing Management environment. What we offer you: - An exciting opportunity to be part of the world's leading FinTech Product MNC. - A multifaceted job with high responsibility and a broad spectrum of opportunities. - Professional education and personal development possibilities. - Time to support charities and give back to your community. Privacy Statement: FIS is committed to protecting the privacy and security of all personal information we process. For specific information on how FIS protects personal information online, please see our Online Privacy Notice. Sourcing Model: Recruitment at FIS primarily works on a direct sourcing model. We do not accept resumes from recruitment agencies unless they are on our preferred supplier list. FIS is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Position Type:

Full-time

Type Of Hire:

Experienced (relevant combination of work and education)

Education Desired:

Bachelor of Engineering

Travel Percentage:

5 - 10%

Are you passionate about advancing the world of fintech? FIS is a leading fintech solutions provider that touches nearly every market, company, and person on the planet. We embrace diversity and inclusivity, and we celebrate our colleagues' contributions. If you want to join us in reshaping the world of fintech, we invite you to answer this question: Are you FIS?

About the role:

This role has two main aspects:

• Ensuring continuous availability of applications for Cloud Hosted clients, including deployment, upgrades, and maintenance of client environments.
• Providing support to clients from the start of the project until its completion at Go-live.

Both aspects require strong technical, analytical, and planning skills. Effective communication skills are essential as this role involves direct interaction with clients.

About the team:

The team provides Application Managed Services support to Capital Markets clients. We offer Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS) on FIS developed products, delivering high availability and fast deployment for applications' fixes, upgrades, and more.

What you will be doing:

• Ensure application availability exceeds 99.9% for clients by proactively monitoring and performing preventative maintenance.
• Report to the client on continuous availability monitoring, SLA achievement, and Service Level Credits.
• Respond to incidents raised by the client and/or FIS related to application environments, ensuring compliance with SLAs.
• Collaboratively develop policies, procedures, and reporting methods for Managed Services in partnership with the Application Support team.
• Manage processes for maintaining the client's production and test environments, including deploying upgrades, fixes, and data scripts.
• Execute scripts required for maintaining the client's environments.
• Adhere to policies, procedures, and reporting for the Managed Testing Service.
• Assist in developing, maintaining, and executing automated test scripts based on client business scenarios.
• Guide and instruct other members of the Managed Services Team.
• Maintain regular contact with the client through monthly reports and review meetings.
• Liaise with the wider Client Services and Asset Finance teams.
• Participate in data protection, security, and audit tasks.

What you will need:

• Bachelor's degree in computer science or equivalent.
• At least 3 years of experience.
• Good understanding of leasing, the client's business, and the application.
• Knowledge of application operational processes, infrastructure, configuration, logging, troubleshooting, installation, interfaces, and batch processes is advantageous.
• Mandatory knowledge of Windows Servers, IIS, and any Azure components.
• Mandatory knowledge of Public, Private Networking. Azure Networking knowledge is an added advantage.
• Strong deployment and implementation planning skills.
• Azure DBA skills are an added advantage.
• Strong troubleshooting skills.
• Excellent written and verbal communication skills in English, both with clients and the wider team.
• Ability to establish rapport with customers and colleagues.
• Excellent time management and self-motivation, capable of leading, directing, and motivating others.
• Ability to evaluate and prioritize issues.
• Awareness of Change Management procedures and ITIL processes.

Bonus if you have:

• Basic knowledge of Terraform.
• Experience with deployment tools such as Octopus or Harness.
• Experience with repository tools like Bitbucket or GitHub.
• Windows PowerShell scripting skills.
• Basic knowledge of Linux commands and troubleshooting.

What we offer you:

• Extensive health benefits program, including a Family Protection Plan.
• Best-in-class career mobility options worldwide.
• Award-winning learning opportunities for career development.
• Flexibility to work remotely or in an office.
• Opportunity to collaborate with global teams and clients.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please visit our Online Privacy Notice.

Sourcing Model:

Recruitment at FIS primarily operates on a direct sourcing model. A small portion of our hiring occurs through recruitment agencies. FIS does not accept resumes from agencies not on our preferred supplier list and is not responsible for any related fees for resumes submitted through job postings, to our employees, or to any other part of our company.

#pridepass

---

Response:

• Position: Full-time
• Type of Hire: Experienced (relevant combination of work and education)
• Education Desired: Bachelor of Engineering
• Travel Percentage: 5 - 10%

Are you passionate about advancing the world of fintech? FIS, a leading fintech solutions provider, is looking for individuals from all backgrounds to join us in reshaping the world of fintech. Whether you are an experienced professional or have the desire to learn, grow, and make an impact in your career, we have opportunities for you to contribute.

About the role:

• Ensure continuous availability of applications for Cloud Hosted clients
• Support clients from the start of the project until completion at Go-live
• Strong technical and analytical skills required
• Effective communication skills are essential as this role involves direct interaction with clients

About the team:

The team provides Application Managed Services support to Capital Markets clients, offering Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS) on FIS developed products. We value diversity and inclusivity and invite individuals with various backgrounds and experiences to contribute.

What you will be doing:

• Ensure application availability exceeds 99.9% for clients through proactive monitoring and preventative maintenance
• Report on continuous availability monitoring, SLA achievement, and Service Level Credits
• Respond to incidents raised by clients and/or FIS related to application environments, ensuring compliance with SLAs
• Collaboratively develop policies, procedures, and reporting methods for Managed Services with the Application Support team
• Manage processes for maintaining the client's production and test environments, including upgrades and data scripts
• Execute scripts required for maintaining the client's environments
• Adhere to policies, procedures, and reporting for the Managed Testing Service
• Help develop, maintain, and execute automated test scripts based on client business scenarios
• Guide and instruct other members of the Managed Services Team
• Maintain regular contact with clients through monthly reports and review meetings
• Collaborate with the wider Client Services and Asset Finance teams
• Participate in data protection, security, and audit tasks

What you will need:

• Bachelor's degree in computer science or equivalent
• At least 3 years of experience
• Good understanding of leasing, the client's business, and the application
• Knowledge of application operational processes, infrastructure, configuration, troubleshooting, and more
• Mandatory knowledge of Windows Servers, IIS, and any Azure components
• Mandatory knowledge of Public, Private Networking. Azure Networking knowledge is an added advantage
• Strong deployment and implementation planning skills
• Azure DBA skills are an added advantage
• Strong troubleshooting skills
• Excellent written and verbal communication skills in English
• Able to establish rapport with customers and colleagues
• Excellent time management and self-motivation
• Able to evaluate and prioritize issues
• Awareness of Change Management procedures and ITIL processes

Bonus if you have:

• Basic knowledge of Terraform
• Experience with deployment tools such as Octopus or Harness
• Experience with repository tools like Bitbucket or GitHub
• Windows PowerShell scripting skills
• Basic knowledge of Linux commands and troubleshooting

What we offer you:

• Extensive health benefits program, including a Family Protection Plan
• Best-in-class career mobility options worldwide
• Award-winning learning opportunities for career development
• Flexibility to work remotely or in an office
• Opportunity to collaborate with global teams and clients

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal

Dear All, We are currently hiring for a full-time position at FIS. We believe in being an inclusive and diverse company that welcomes individuals from all walks of life, including the elderly, refugees, people with visible and invisible disabilities, LGBTQIA+, and veterans. We are committed to creating an environment where everyone feels respected, valued, and included. Position Type: Full time Experience: Experienced (relevant combo of work and education) Education: Bachelor of Computer Engineering Travel Percentage: 0% At FIS, we tackle the most challenging and relevant issues in financial services and technology. We are looking for curious, motivated, and forward-thinking individuals to join our team. Our culture is open, collaborative, entrepreneurial, passionate, and, above all, fun! About the Team: This critical Techno-Functional Support position is for the Protegent CX team, which provides dedicated support for the SCM Product. As a key member of this team, you will handle client relationships and manage ticketing and customization as agreed upon in contracts. What You Bring: - 3+ years of experience supporting web-based applications. - Familiarity with C#, Asp.net Web Forms, Asp.net MVC, web services, and JavaScript. - Ability to understand and debug code using Visual Studio IDE. - Troubleshooting skills for IIS configuration issues with deployed applications. - SQL query writing skills, including various types of joins and grouping. - Comfort with using SQL built-in functions. - Ability to debug complex SQL scripts, procedures, views, and functions. - Experience with Microsoft SQL Server Management Studio. What You Will Be Doing: - Manage client relationships in a techno-functional capacity. - Respond to SEV1/SEV2 situations. - Report design, reliability, and maintenance problems or bugs to design engineering/software engineering. - Provide support to customers/users for highly technical or sophisticated issues. - Review support transition checklists from implementation. - Independently work on small CX projects or take ownership of project execution with multiple staff members. - Collaborate with technical support teams and assist in client triage sessions. - Assist Prod Ops in addressing daily load monitoring issues. - Select, develop, and evaluate personnel to ensure efficient operations. Added Bonus If You Have: - Powershell experience. - Experience working in a client-facing environment or exposure to customer communication. What We Offer You: - An exciting opportunity to be a part of the world's leading FinTech Product MNC. - Join a vibrant team and build a career in the core banking/payments domain. - Access to a variety of career development tools, resources, and opportunities. - Time to support charities and give back to your community. Privacy Statement: FIS is committed to protecting the privacy and security of all personal information that we process for our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice on our website. Sourcing Model: Recruitment at FIS primarily works on a direct sourcing model; a small portion of our hiring is through recruitment agencies. We do not accept resumes from agencies that are not on our preferred supplier list and are not responsible for any related fees for resumes submitted through job postings, our employees, or any other part of our company. Thank you for considering this opportunity with FIS. We encourage individuals from all backgrounds to apply. Sincerely, [Your Name] [Your Contact Information] --- Response: Dear [Recruiter/Hiring Manager], I am writing in response to the job ad for the Techno-Functional Support position with FIS. I am very interested in this opportunity as I believe in FIS's values of inclusivity and diversity. I have the following qualifications and experience that make me a strong fit for this role: - [Specify your relevant experience, skills, and education] - [Emphasize any additional qualifications mentioned in the job ad] I am confident that I can contribute effectively to the Protegent CX team, manage client relationships, and handle technical support with ease. I am passionate about providing excellent customer service and have a track record of successfully troubleshooting and resolving complex technical issues. I am excited about the opportunity to join FIS and be part of a team that values openness, collaboration, and passion. I am confident that my skills and experience make me a strong candidate for this position. Please find attached my resume for your review. I would welcome the opportunity to discuss this position further and learn more about how I can contribute to FIS's mission. Thank you for considering my application. Sincerely, [Your Name] --- Bullet Points: - Full-time position at FIS in Techno-Functional Support. - Experienced candidates with relevant work and education backgrounds preferred. - Bachelor of Computer Engineering desired. - 0% travel required. - FIS is an inclusive company that values people from all backgrounds. - We believe in creating an open, collaborative, and fun work culture. - The Techno-Functional Support position is critical for the Protegent CX team. - Responsibilities include managing client relationships, ticketing, and customization. - Key qualifications: web-based application support experience, familiarity with C#, Asp.net Web Forms, Asp.net MVC, web services, JavaScript, ability to debug code using Visual Studio IDE, troubleshooting skills for IIS configuration, SQL query writing skills, proficiency in Microsoft SQL Server Management Studio. - Excellent communication, problem-solving, and customer service skills are required. - Powershell experience and client-facing exposure are a plus. - Benefits include career development opportunities, giving back to the community, and being part of a leading FinTech Product MNC. - FIS is committed to protecting personal information and follows a direct sourcing model for recruitment. - Attached resume for reference. Open to discussing this opportunity further.