We are Spaceman - space saving hero, Singapore's most exciting furniture brand.
We offer exclusive innovative products and we pride ourselves on supporting them with considerate and comprehensive customer service.
We are looking for a passionate customer service executive/manager to drive customer excellence in our company.
We have a friendly team based in a conservation shophouse in buzzing Jalan Besar.
We offer generous pay as well as private medical insurance and discretionary bonus.
The role will involve:
- Respond to incoming queries from existing customers by phone, WhatsApp, email
- Input into and update our online Helpdesk system
- Work with our technical department to identify solutions that will please our customer
- If necessary visit customers to review their concerns face to face
- Schedule any remedial work required
- Liaise with the factory in Italy for advice and parts
- Follow up with customers to ensure they are happy their query has been addressed
You should be diligent, with good attention to detail.
Contact us now to become part of the space saving heroes.