Total 1,361 Staffing Consultant job vacancies in Information Technology category in The United States of America

Full-time, ongoing role International Grammar School (IGS) is a vibrant, secular, coeducational school situated across five sites in Ultimo, Glebe and Kangaroo Valley. There are 1300 students from Preschool to Year 12 being educated in a unique bilingual environment.  We are seeking to appoint an exemplary and suitably qualified Head of Staffing, commencing from Term 3 2024, or earlier as negotiated. The Head of Staffing has the primary responsibility for supporting the Principal to drive excellence in teaching and learning which is one of the School’s strategic areas of action. The focus of the role is to strategise and strengthen operational human resourcing systems so that School selects, retains and professionally develops and nurtures the very best teachers for students from Early Learning to Year 12. The Head of Staffing will teach one class and will report to the Principal as a member of the Principal’s Advisory Group. As the Head of Staffing you will…

Click here to view more detail / apply for Head of Staffing

Associate Director of Temporary Staffing NELFT/ELFT

The Associate Director of Temporary Staffing is a joint role at both North East London NHS Foundation Trust (NELFT) and East London NHS Foundation Trust (ELFT). This role will be pivotal in developing and executing a strategic workforce plan for temporary staffing within both organisations. Reporting to the Deputy Directors of People and Culture at both Trusts, the role will be a key member of the senior leadership team providing strategic and operational leadership for both temporary staffing functions.

Key areas of responsibility will include:

Leading and managing the temporary staffing function for both Trusts to create centres of excellence for the delivery of a comprehensive, responsive, high quality and cost-effective service.

You will be managing relationships at a senior level ensuring excellent communication and working relationships are maintained and relevant management information and data is made available to demonstrate delivery of service level agreements.





Proactively working in partnership with key stakeholders to develop a strategic workforce plan for temporary staffing as part of the wider resourcing strategy for each Trust.

Development/continuation of an agency reduction programme in line with national and local targets.

You will be required to deliver efficiencies through innovation and technology, to ensure a timely, efficient and commercially viable service is provided to all users in accordance with the Trust values, quality standards and budgetary constraints.

Required skillset:

We are looking for someone who has significant senior management experience operating at a senior level in the NHS or large public or private sector along with experience of advising on temporary staffing issues/solutions at a senior level.

Experience of implementing/managing large commercial contracts successfully.

The ability to manage extensive stakeholders successfully is essential along in addition to a strong track record of delivering KPIs, SLAs and external targets.

Interview Date: 24th April 2024



This is a joint role with both North East London NHS Foundation Trust (NELFT) and East London NHS Foundation Trust (ELFT). NELFT is the host employer.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement (HCAS)

This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,192 to a maximum of £2,011 p.a. pro rata for part time)

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.


This advert closes on Tuesday 23 Apr 2024

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Collaborating with stakeholders - end-users, project managers, and technical team to document detailed requirements for the workflow application includes gathering information about business processes, user workflows, and system integration points.
• Analysing existing business processes and identifying opportunities for improvement, automation, and efficiency gains through the implementation of the regional workflow solution.
• Working closely with technical teams to design and document the workflow application's functional specifications. Ensure Processes and solutions design meet compliance & security requirements.
• Drive continuous improvement to optimized both system and work processes, Evaluate and identify suitable technology for workflow solution and Custom Web and mobile Applications.
• Assisting in the development of user training materials and conducting user training sessions to ensure end-users are proficient in utilizing the workflow application.
• Support solution development and integration across the Software Development Life Cycle.
• Drive for team’s research and develop technical prototypes for new product features, identify system improvement.

Job Requirements:

• Needs to have experience in developing custom workflows using App Engine.
• Exhibit stronger knowledge in both technical end as well be able to leverage business process skills and technical skills in order to effectively bridge business requirements with technical solutions to support business analysis.
• Bachelor’s degree required (Information Technology related field); other advanced degree is a plus
• 1-5+ years’ experience in Workflow-based application; participate in minimum 4 end-to-end solution implementations/rollouts is preferable
• Experience delivering consulting engagements, managing customer expectations, and a command of the collaboration technologies and other components that make up ServiceNow/SharePoint collaboration product family.
• Deep technical knowledge and also possess the communication skills and organizational agility to guide customers through projects
• Good knowledge ServiceNow platform
• Good knowledge in Java , Microservices, REST APIs
• Familiarity with DevOps tools such as AzureDevOps will be advantage
• Self-motivated in learning new concepts and willing to share knowledge and skills with other team members.
• Outspoken and passionate about delivering well designed solutions that exceed business objectives and drive business success

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Responsibilities:

1. Participation and leading streams in implementation of Avaloq offerings

2. Analyzing requirements and designing software solutions

3. Providing thorough estimations for work estimates

4. Writing business and/or technical specifications

5. Performing parameterization and customization of Avaloq core banking software modules

6. Designing and developing user interfaces

7. Designing and executing manual and automated test cases

8. Providing technical and/or functional expertise and support for internal and external stakeholders

9. Coaching / mentoring of small group of consultants

Mandatory Skills Description:

• Bachelor’s Degree in Fintech, Computer Science, or related field

• 3+ years experience in Avaloq Banking Suite.

• Have work at client onsite.

• Proficient in all areas of Avaloq param and scripting

Nice-to-Have Skills:

• Avaloq Web API

• Functional areas of Avaloq Banking Suite.

• Avaloq Certified Professional preferred

Salary and Benefits:

- Competitive salary package and performance bonuses

- Medical Insurance and Dental Claim

- Telecommunications allowance

- Annual Leave, Marriage Leave, Childcare Leave, Compassionate Leave, etc.

Learning and Development:

- Building up knowledge in FinTech and banking operations

- Training in financial technology (FinTech), consulting, business analysis and project management

- Diverse career progression opportunities from subject matter expert, products, solutions and business analyst, technology lead and management

Work Arrangement:

- Remote work with an ultra-flexible working culture

- Good work-life balance

- Regular company social gathering

We offer competitive remuneration, comprehensive fringe benefits, international exposure, promising career prospect, training in the technology and business domain, and opportunities to work with global top-tier financial institutions. Interested parties, please submit your CV to hr@axisoft.com.

KEY RESPONSIBILITIES

• Lead the Business transformation to design, build/development and implementation of global solution adopting standard/best practice using latest technology and be the custodian of the global solution in the Technical space
• Take ownership of Development planning, Technical design, QA/Audit review, Performance optimization and validate deliverables by the SI partners prior to Production Deployment
• Lead the development activities from design till Cutover,Go-Live Hypercare and Post Go-Live supprt including regression/invasive testing, Integration Testing, performance testing, release management, local / legacy(Non-SAP) system Integration
• For any change requests, assess the effort estimates and invasiveness to all live regions from the Technical standpoint
• Support the global/regional maintenance team for any major high priority/ critical incidents
• Ensure the Technical objects are in sync across multiple environments and help in the smooth Release management
• Collaborate with cross streams, global/region business and solution teams for the implementation and maintenance of the global solution
• Manage the System Integrators/Business partners involved in the program and drive the solution
• Manage the project management activities like WRICEF planning resource / effort estimates
• Ability to work with other workstreams and projects (solution team, deployment team, infra team, etc.) located in various locations to ensure successful adoption of change & release management and test management services in all regions
• Collaborate with Solution team and Release Manager to oversee and track projects and releases

JOB REQUIREMENTS

• 12+ Years of strong SAP experience in ABAP, Fiori, PI/PO, CPI-DS/CI-DS, BTP, SOLMAN, Restful API
• Integration of various SAP applications - S4, MDG, BI, IBP, SFSF
• Integration with non SAP applications
• Strong experience in partner collaboration with Onshore- offshore model
• Has strong motivation for innovation / change.
• Ability to work in multinational / multicultural environment
• Collaborate with Solution team and Release Manager to oversee and track projects and releases
• Proactive and global mind set
• Virtual & direct reporting team leading skills
• Strong experience in SI Partner collaboration with offshoring model
• Strong experience in working in international environment with stakeholders distributed globally
• Excellent problem solving & team collaboration skills

Technology Consultant

Responsibilities:

• Facilitate the implementation and support of SAP modules.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes and objectives;
• Design, customize, configure and testing of module
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements.
• At least 3-4 years of implementation experience
• Bachelor Degree in Computer Science or Equivalent

Company Reg No.: 201131609D l License No.: 11C4684 l EA Reg no: R1655133, Ashraf Ali

Technical Consultant – Site Support

• Responsible for the site operation and manufacturing support for Pharma or Biopharma clients for Emerson DeltaV DCS system.
• Working with site automation engineers to maintain the automation site support and small projects on site.
• Strong background in Pharma and Bio Pharma process and manufacturing understanding.
• Expert in S88 standard based design, development and commissioning of Pharmaceuticals DCS systems.
• Will drive the client requirements to Functional Specifications and Design for automation.
• Work with various teams to design system architecture, Philosophy and standards for Design Specifications, Control Strategies, and library elements.
• Support on NC and CAPA and identification of root causes
• Continuous improvement of the system and support for Operations.
• Design and Deployment of OT networks and qualification.
• Set System administration and maintenance support process and work with team to deliver.
• Able to work with Process, Operations, Technology Development and Quality team for driving and delivering automation project
• Mentoring team and providing guidance for Technical and project support

Requirements:

• Minimum of 10 years’ experience in a similar role, ideally in the Pharmaceutical industry.
• Experience in supporting Pharma Biopharma manufacturing and operations.
• Experience in Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Through understanding of Batch S88 standards (CM, EM, Phases, Recipes, Units etc)
• Understanding of Pharmaceutical or Biopharmaceutical process
• Expert in of automation hardware and networking technologies
• Emerson DeltaV DCS Batch experience required
• Expert with SDLC and quality management processes in the pharma
• Ability to work well in a team environment.
• Able to manage multiple party coordination for automation projects and manufacturing support.
• Experience with team leading or as project lead.
• Have understanding of Project Management Process.

About us

Mantel Group is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 4 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

Mantel Group’s dedicated cloud capability means you are able to work with a team of passionate people and all the latest tech in your cloud of choice whether you want to help businesses reach their full potential with Microsoft products, be part of the full cloud transformation on AWS or an expert in Google cloud - there’s an opportunity here for you.

Click "apply" to share your details if you believe you are the right fit.



Responsibilities:

• Provide consulting services alongside more senior team members and leverage your hands-on technical experience using some of the latest cloud technologies and methods
• Design, develop, build and operate sophisticated and highly automated secure AWS and Hybrid infrastructure that adheres with Industry compliance standards
• Willingness to continually upskill; including learning new technologies and obtaining new certifications
• Use software development and Software Configuration Management (SCM), DevOps and Continuous Integration methods to build, configure and manage the infrastructure
• Perform troubleshooting, analysis and resolve issues as needed to achieve project outcomes
• Liaise with the project team, clients, vendors and stakeholders using multiple communication channels to manage the delivery of the project


Skills required:

• Good written and verbal communication skills
• Specialist knowledge of several industries or segments, coupled with strong analytical skills.
• Ability to identify trends within their practice relating to products and services and communicate them effectively to the wider practice.
• Bring a positive can-do attitude to the team
• Demonstrated ability to adhere to reporting deadlines

Location: Hyderabad

Work Hours: Flexible with work hours – Initial working hours: 1 PM - 10 PM IST time. There will some late-night shifts on rotation and occasional weekend assignment

A self-motivated individual desiring to play an integral part of a growing market in Enterprise Information Management, as a member of Managed Services team, you would be performing below:

· Integrate of financial data from various ERP source systems (SAP ECC, Oracle EBS, Oracle J D Edwards, Microsoft Dynamics AX) using replication technologies to SAP S/4 HANA and CFIN

· Participate in day-to-day production support: It includes BAU, consulting, incident management, and customer communication.

· Translate GAP requirements into technical specifications for product enhancement as per the client requirement.

· Build strong customer relationship by providing proactive managed services service to the end users.

· Responsible for financial data accuracy by doing periodic reconciliation.

· Collaborate across teams, enhance services process, promote automation.

 

Main Responsibilities

• Impact analysis to identify changes required in GEMS and Ethsys.
• GEMS is an inhouse reference data system built with 400 Oracle PL/SQL stored procedures, 20-30 medium-size Java program and a database having 500 tables and over 3 terabytes in size.
• Ethsys is a transactional data system built with Oracle PL/SQL stored procedures, Weblogic and Java.
• Identify and update impacted GEMS processes to read data from Allegro, which publishes data via Data Service Layer (i.e. DSL).
• Redesign the GEMS program logic to optimize performance, if necessary.
• Handle the tables and configuration data take-on.
• Conduct System Integration Testing (SIT).
• Support User Acceptance Testing (UAT).
• Prepare and execute PROD deployment: This includes preparing data take-on script to update historical data and decommission tables and any program which become redundant after Allegro.
• Vendor shall complete documentation, knowledge transfer and transition to the clients’ team (Documentation should use clients’ platforms such as SharePoint online, Jira and Confluence).
• Documentation should include but not limited to:
• Updated run book and FAQ for production and business operation support.
• Update Process Design Document (PDD).

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• Minimum 3 years of relevant experience.
• Experience in Oracle performing similar tasks.

MANDATORY: Applicants must have language proficiency in English, and Mandarin.

You are responsible for
• Discovery of ground-breaking technologies and solution scoping with expertise in various decarbonisation solutions world-wide.
• Provide strategic direction, advice and training on aspects of technology commercialization and intellectual property protection, design GTM strategy and capturing customer value proposition.
• Building integrated solution, developing innovation pipelines and customization of new solutions in-line with company’s sustainable strategy.
• Creating new solutions and innovating by creative combination of existing product portfolio, and developing customized solutions, including first to markets.
• As part of the expert team, you will also bring together and coordinate with other technical experts in building proposal for customer.


To succeed in this role, you will need to be technically curious, customer-first attitude, have the following attributes and experiences
• At least more than 3 years of commercialisation, technology transfer experience and/or implementation of innovation solution. Previous working experience in consulting firm and business analyst will be a bonus.
• Up-to-date knowledge on latest technology but not limited to sustainable materials, CCUS, green energy solutions, artificial intelligence, generative AI and 3D printing.
• Familiar with concept of LCA and software such as OpenLCA, SimaPro, or other LCA software.
• Knowledgeable on ISO 14040 and ISO 14044 and other industry standards including Greenhouse Gas Protocol, ISO 14067, SBTi, and TCFD would be an asset.
• Proficient with Microsoft Office.
• Interested in the opportunity to help businesses address global challenges such sustainability and decarbonisation needs.
• Strong public speaking and facilitation skills; advantageous to have workshop facilitation experience but not mandatory.
• Applicants must have language proficiency in English, and Mandarin.
• Suitable for freelance consultant with background in engineering, and/or business management who are keen to be part of a lean team and building in-house capacity.

Software Consultant

Position Summary:

Working closely with the Technical Lead / Manager, the incumbent will ensure technical support is provided to users / production system running our in-house or distributed applications within the SLA agreed.

Key Responsibilities:

• Study the requirements from users / customers
• Work with the team and team lead to develop a solution with innovative ideas
• Participate in brain-storming sessions and provide innovative ideas.
• Estimate the effort for the work unit assigned.
• Develop the module/project assigned as per the agreed requirements / Functional Specifications and timeline
• Report status and progress to Technical Lead / Manager on a regular basis.
• Work with the Technical Lead / Manager to ensure the technical support is provided to users/testers within the SLA agreed.
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Participate in enhancement of the application (including documentation, effort estimation, development, and unit testing).
• Present and communicate effectively on the project/work matters to team and users / customers
• Prepare / update the relevant documentations related to the project / change appropriately.

Requirements:

• Bachelor’s degree Computer Science / Engineering or its equivalent.
• Good understanding of Software Development Life Cycle (SDLC).
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Ability to work under pressure and to handle tight deadlines.
• Self-motivated, self-starter and fast learner with ability to work independently and within a team.
• Technically sound with at least 3+ year of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and XML.
• Working experience in Spring 4.x / 5.x and Struts 2.x frameworks, SpingBoot and SpringBatch. Basic understanding of Solaris and Linux OS.
• Experience in ISO20022 standard, IBM Connect Direct, IBM MQ and API Gateway is a plus.
• Domain knowledge of Financial Clearing and Payment Systems is a plus.
• Demonstrate good analytical and trouble-shooting skills, as well as capable of making quick and sound decisions
• Must have strong verbal and written communication skills
• Good team player and positive attitude.

Company Reg No.: 201131609D | Licence No.: 11C4684 | EA Reg No.: R1655133, Ashraf Ali

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Discovery of ground-breaking technologies and solution scoping with expertise in various decarbonisation solutions world-wide.
• Provide strategic direction, advice and training on aspects of technology commercialization and intellectual property protection, design GTM strategy and capturing customer value proposition.
• Building integrated solution, developing innovation pipelines and customization of new solutions in-line with company’s sustainable strategy.
• Creating new solutions and innovating by creative combination of existing product portfolio, and developing customized solutions, including first to markets.
• As part of the expert team, you will also bring together and coordinate with other technical experts in building proposal for customer.

Job Requirements:

• Language proficiency in English, and Mandarin.

• At least more than 3 years of commercialisation, technology transfer experience and/or implementation of innovation solution. Previous working experience in consulting firm and business analyst will be a bonus.
• Up-to-date knowledge on latest technology but not limited to sustainable materials, CCUS, green energy solutions, artificial intelligence, generative AI and 3D printing.
• Familiar with concept of LCA and software such as OpenLCA, SimaPro, or other LCA software.
• Knowledgeable on ISO 14040 and ISO 14044 and other industry standards including Greenhouse Gas Protocol, ISO 14067, SBTi, and TCFD would be an asset.
• Proficient with Microsoft Office.
• Interested in the opportunity to help businesses address global challenges such sustainability and decarbonisation needs.
• Strong public speaking and facilitation skills; advantageous to have workshop facilitation experience but not mandatory.
• Applicants must have language proficiency in English, and Mandarin.
• Suitable for freelance consultant with background in engineering, and/or business management who are keen to be part of a lean team and building in-house capacity.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

We help organisations to work smarter and grow faster. Our work is always evolving to respond to industry trends and management focus, and we combine our deep technical skills in response to our clients' changing needs. Over time, what we do remains closely linked with helping our clients improve the way they operate; innovate and grow; reduce costs; manage risks; leverage talent; and change the way they do business.

PwC helps our clients address complex business challenges by using technology as a tool. We are business integrators, not simply system integrators or service providers. Our solutions are business-led and technology-enabled. We have made a deep commitment to understanding the forces shaping your business and we’ve developed industry-tailored solutions and accelerators specifically to support your business through the entire lifecycle of your Workday Implementation. Our goal: to collaborate closely with our clients to meet their business needs. Our tools: insight and technology.

Our aim is to support our clients in designing, managing and executing lasting beneficial change.

Responsibilities:

• Involve in business process improvement and ERP enablement initiatives
• Conduct business needs analysis and identify key business challenges
• Identify improvement opportunities to achieve clients’ desired business outcomes
• Define to-be stage of processes, procedures, organisations, capabilities, solution application requirement and performance measurements
• Develop deployment/enablement strategy, roadmap and plan to achieve ‘to-be’ stage effectively
• Manage/conduct deployment activities and measure achievement of desired outcomes
• A recognised Degree qualification
• Ability to design and drive changes for business process re-engineering and organisational change
• Strong written and verbal skills
• Strong analytical and problem solving skills
• Strong client service mind-set with good project management skills
• Flexibility to travel in the region when required

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
• Assist the client with remote or on-site troubleshooting activities.
• Assist the client with on-site installation/implementation & removal of equipment.
• Managing and recording all work through our ITSM portal.
• Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Escalate tickets that require Team Lead or Technical Manager support.
• On-site hardware maintenance and support.
• Create and maintain documentations for on-site processes.
• Make sure that client documentations are well maintained.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
• Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
• ITIL v4 certification will be an advantage.
• CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
• At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
• Hands-on experience with Windows/Linux OS environments.
• Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.