We're looking for a Service Architect to join our Growth team at Capita!
The Service Architect will provide consultancy support for new Sales opportunities and are a key member of the Solutions & Pre-Sales team, to define the service management services proposed to meet a client's requirements and their associated costs. They will also provide expertise in IT Service Management on an ad hoc basis to teams across CPS, Capita Group Businesses, Capita Group clients and potential Capita clients.
For this role, you will need to be flexible, able to travel, and stay away from home when required.
What you'll be doing:
• ensure output quality supports growth by meeting timescales, completing pricing, and aligning service designs with business strategy.
• work directly on customer opportunities, attend meetings, and develop tailored responses to their needs
• provide expertise for bids and assure quality input and overall proposals.
• champion service management processes within Capita IT Services, adhering to ITIL frameworks and ISO2000.
• translate customer requirements into comprehensive Service Designs, covering scope, delivery models, SLAs, OLAs, and transition to Business-As-Usual.
• assist in negotiating and renegotiating customer contracts related to IT Service Management, including service models, ITIL functions, and SLAs/KPIs.
What we're looking for:
• extensive experience of delivering service management solutions and proposals to address complex opportunities
• knowledge of Capita's solutions and sectors in which Capita operates
• ITIL Foundation or ITIL v3/v4 Expert and ISO/IEC 20000 consultant qualifications are desirable
• experience of architecting service management solutions for Public/Hybrid cloud solutions
• experience of working with BMC Remedy or ServiceNow ITSM toolset
• designing, developing and implementing sustainable and scalable service management processes and procedures.
About Capita Growth:
Our Growth (Group Sales) Function is one of Capita's central corporate functions and is redesigning how we do business. The team manages Capita Key Accounts and is developing our strategy for investing in client value propositions. We're improving and standardising our sales processes, and creating consistency in training, technology and knowledge sharing. We're also multi-lingual, multi-functional and multi-talented. Join us and discover better as you empower our sales teams to focus on developing our business.
What's in it for you?
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two week and plenty more
• voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
