The Architect is responsible for applying innovative technical solutions to business processes, consulting with business analysts and/or project managers to develop technical solutions.The Architect is also responsible to design the solution architecture addressing the business needs and present in forums to seek architecture endorsement by client authorities.

Qualification

More than 5 years of ServiceNow Development experience and over 3 years of solution architect role

Success driving complex issues through analysis & resolution

Large Program experience leading end to end architecture and design

Cloud application technology experience

Configuration experience in ServiceNow IT workflows, Employee workflows, Customer workflows and creator workflows over multiple towers

Comprehensive experience in at least 3 of these Modules: ServiceNow ITSM, ITOM/ITAM, CSM, SPM, IRM and SeCOps

Experience

Provide advisory to clients on ServiceNow customer journey with ServiceNow as their enterprise service management platform

Extensive experience in deploying ServiceNow ITSM aligned with ServiceNow Best Practices

Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions

Have a advisory approach and knowledge about various Service Management platforms and hands on experience with architecture design.

Help drive digital transformation in client organization using ServiceNow capabilities

Drive Product adoption of customer's ServiceNow investments

Development experience in ServiceNow Platform features not limited to this list such as Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Script, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON

Extensive experience of two or more Front end technologies- HTML, JavaScript, CSS, XML

High level of expertise in multiple system environments

CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organisations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, Twitter, Facebook or YouTube.

From the growing market in need of protection with proven security solution and internal promotions, we are actively looking for a Enterprise Support intern to support our regional market.This will be a broad role that will involve investigating and resolving technical questions related to CyberArk's Product Suite. You will play a vital role in:

1. Providing our Global Customers the technical support that they require relating to CyberArk's product suite, ensuring that they get the most out of their CyberArk experience
2. Leveraging your empathy and communications skills to address customer issues, prioritizing customer interactions to expedite urgent escalations
3. Collaborating and swarming with your teammates and CyberArk's Engineering teams to resolve customer issues. Analyse ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible resolution within the stipulated service level agreement
4. Cultivating an environment of cooperation and knowledge sharing

JOIN US as this is the opportunity to take the next step in your cybersecurity career where you can

• Grow and develop in a role that has a career path into the privileged access and identity security field
• Make a difference in the fast-paced company
• Become the trusted expert in your field
• Make new friends and mentors who can help you in your career path in the real world.

What you need to stand out

• Able to commit full time from July to December 2024
• Currently pursuing an IT related bachelor's degree
• Graduating end 2024 or early 2025

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan

Responsibilities:

· Provide technical support and maintenance of IT infrastructure.

· Monitor system performance, troubleshoot, and resolve IT issues.

· Implement system upgrades and enhancements.

Requirements:

· At least 6 years of experience in IT support and infrastructure maintenance.

· Good communication, project management, strong analytical, problem-solving skills.

Job Description: Operations Support Officer

Name of Authority: YUHUA SECONDARY SCHOOL

Location Address: 35 Jurong West Street 41 S649406

Working Hours:

• Morning Shift (Mondays to Thursdays): 6:00am to 3:15pm, Fridays: 6:00am to 2:45pm (including 45-minute lunch break)
• Afternoon Shift (Mondays to Thursdays): 09:15am to 6:30pm, Fridays: 09:45am to 6:30pm (including 45-minute lunch break)

Contract Period: From 1 Jun 2024 to 31 Dec 2025.

Yuhua Secondary School is seeking a reliable and dedicated Operations Support Officer to join our team. The successful candidate will play a crucial role in maintaining the operational efficiency and cleanliness of our school environment.

Key Responsibilities:

1. Maintain Cleanliness:Ensure the general cleanliness of equipment and the school premises on a daily basis.

2. Logistical Support:Provide logistical support for school events and activities, including the transportation and arrangement of furniture and equipment as needed.

3. Administrative Tasks:Assist with simple administrative and office work to support the smooth functioning of the school office.

4. Science Laboratory Support:Aid in the cleaning and preparation of equipment, apparatus, and substances for science laboratory lessons.

5. Traffic Marshalling:When scheduled for the morning shift, assist in traffic marshalling to ensure student safety during morning arrival.

6. Additional Duties: Perform any other assigned duties, such as escorting contractors and vendors for servicing work when required.

Qualifications and Skills:

• Minimum educational requirement: PSLE or equivalent.
• Strong team player with good interpersonal skills.
• Preferably, some prior experience working in a school environment.
• Physical fitness and resilience to perform tasks effectively.

Job Title: Operations Support Officer

Location: Tanjong Katong Girls’ School, 20 Dunman Lane, Singapore 439272

Duration: May 1, 2024, to April 30, 2025

Working Hours:

• Mondays to Thursdays: 10:00 am to 7:00 pm (inclusive of 0.5-hour lunch break)
• Fridays: 10:30 am to 7:00 pm (inclusive of 0.5-hour lunch break)
• No service required on Saturdays, Sundays, and gazetted public holidays. Any work beyond these hours/days will be compensated with off-in-lieu.

Responsibilities:

1. Provide comprehensive cleaning services to ensure the cleanliness and hygiene of school premises.
2. Offer logistical support during school events, including the arrangement and movement of tables and chairs.
3. Responsible for closing the school premises and ensuring the security and safety of facilities.
4. Supervise and accompany contracted personnel engaged in facilities management services.
5. Perform any other operational support duties assigned by the Authority.

Qualifications and Skills:

1. Minimum education requirement: Completion of Primary 6 or equivalent.
2. Preferably experienced in providing cleaning services.
3. Preferably possesses customer-service-related work experience.
4. Physically capable of providing logistical support during school events.

Responsibilities:

• Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.
• Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs
• Providing level 1 technical support and helpdesk email enquiries to external users and proactively identify and manage potential problems and address enquiries to meet client satisfactions.
• Be an escalation point for all the requests and issue resolution
• Establish ITIL best practices through the entire service desk support processes.
• Work effectively and closely with Ops-Leads and Service Delivery Manager and carry out ad hoc IT operation assignments and tasks arise from projects or day-to-day operation.

Requirements:

• Familiar with MS365 esp. Word, Excel and Outlook
• Service oriented personnel that can handle high-pressure environment

Job Objectives

The Planning & Management team sits within the Retail & Channels ‘Partner, Transform & Operate’ function in Group Technology & Operations (GTO).

We provide a range of services to ensure the function performs optimally and effectively, and in alignment with the priorities and strategic goals.

Working with senior leaders in the function and key partners in the supporting functions, the Planning & Management team aims to drive efficiency & effectiveness across the function, quality execution of portfolio management activities, and structure & align processes regionally.

Key Responsibilities

1. Partner with GTO Retail & Channels T&O (GRCTO) teams to identify the pipeline of new initiatives and project notations

2. Organize and track the pipeline, capturing data on readiness for approval and other relevant data

3. Ensure there is an aligned pipeline view across GRCTO and GTO COO Office

4. Maintain and update GRCTO projects approval data and dashboard

5. Partner with GTO COO Office and Delivery Teams to organize and track in-flight projects

6. Prepare the weekly Management dashboard for projects – Pipeline, In-Flight Projects and Projects Target Delivery view

7. Prepare the agenda and partner GRCTO teams for content for the weekly Pipeline Deck Review cadence

8. Organize the provision of the current pipeline decks for review by the GRCTO leadership

9. Support the Pipeline education & training needs for the GRCTO teams

10. Understand the Projects Data Reconciliation (timesheets, investment amounts etc), Project Quality & Process Adherence checks/reports, and prepare the action dashboard for GRCTO teams

11. Support special initiatives, management and governance forums & workshops that may arise

Qualifications and Skills Required

• Bachelor’s Degree, with demonstrated working experience in a similar role in Financial Services

• Solid organizational skills including a methodical approach to planning & process, attention to detail and accuracy

• Good sense of risk & issue management, and escalation management

• Able to produce structured and effective presentations

• Proficient in creating presentations using the Microsoft suite of software

• Able to handle multiple priorities, maintain standards and deliver with quality under tight timeframes & pressure

• Highly self-motivated, autonomous & pro-active, and a collaborator & team-player with flexibility to take on special initiatives that may arise

• Excellent written and verbal communication skills

• Comfortable with engaging senior management

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.

This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.

Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).

What your impact will be:

• The role of the Care Manager is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develops a positive interaction with patients on behalf of our practices.
• Improve revenue by enrolling new patients, creating billable CCM episodes, and increasing visits for management of chronic conditions.
• Develops detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.) online. These “mandatory” meetings will be important to define the current scope of work.

Your Responsibilities:

• Enrolling and onboarding patients onsite to the Esrun Health platform, providing them with appropriate devices, educating them on how the devices work, and ensuring they can set-up their devices correctly when they return to their homes.
• Completing RTM patient monitoring sessions to review patient medication compliance levels while documenting appropriately in the EHR on the information you are able to derive from the data.
• Completing CCM patient interactions through phone calls to check in on patients monthly and documenting appropriately in the EHR and escalating to practitioners at your clinic if deemed necessary.
• Ensuring all medication and patient data is kept up to date within the EHR and ensuring that all data is kept up to date.
• Monitoring patient medication compliance alerts and assisting patients with medication regimens.
• Meeting with your Esrun Health supervisors to ensure you can complete your day-to-day work as effectively as possible.
• Other duties as assigned

What we are looking for:

• Certified Medical Assistant or graduate from an accredited School of Nursing (LPN, LVN, RN, BSN, etc.)
• Current license to practice as an RN/ LVN/LPN with no disciplinary actions noted.
• A minimum of two (2) years of clinical experience in a Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in office to conduct Chronic Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

What will make you stand out:

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.

What we offer:

• Full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life).
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents life-changing problems before they happen for patients with two or more chronic conditions. We believe every patient with chronic disease deserves consistent check-ins, follow-up, and support.

We are expanding our team to include an On-Site Care Manager to assist our medical practices and patients with in-person enrollments and onboarding to the Chronic Care Management program as well as providing telephonic monthly encounters for care management. This role will be in person at your assigned medical clinic, and you will report to your Esrun Health Supervisor as well as working closely with the on-site staff as a representative of Esrun Health. As a team member at Esrun Health, you will have the ability to make a true impact on the success of our partner clinics while helping to improve the lives of our patients by aiding them in chronic care management.

This is a full-time position and with full-time status, this position will offer full benefits through Harris Computer including Health, Vision, and Dental Insurance, generous PTO, 401K with up to 8% match and many other benefits.

Esrun Health is seeking to staff these positions with Medical Assistants and nurses (both LPN and RN).

What your impact will be:

• The role of the Care Manager is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develops a positive interaction with patients on behalf of our practices.
• Improve revenue by enrolling new patients, creating billable CCM episodes, and increasing visits for management of chronic conditions.
• Develops detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.) online. These “mandatory” meetings will be important to define the current scope of work.

Your Responsibilities:

• Enrolling and onboarding patients onsite to the Esrun Health platform, providing them with appropriate devices, educating them on how the devices work, and ensuring they can set-up their devices correctly when they return to their homes.
• Completing RTM patient monitoring sessions to review patient medication compliance levels while documenting appropriately in the EHR on the information you are able to derive from the data.
• Completing CCM patient interactions through phone calls to check in on patients monthly and documenting appropriately in the EHR and escalating to practitioners at your clinic if deemed necessary.
• Ensuring all medication and patient data is kept up to date within the EHR and ensuring that all data is kept up to date.
• Monitoring patient medication compliance alerts and assisting patients with
• medication regimens.
• Meeting with your Esrun Health supervisors to ensure you can complete your day-to-day work as effectively as possible.
• Other duties as assigned

What we are looking for:

• Certified Medical Assistant or graduate from an accredited School of Nursing (LPN, LVN, RN, BSN, etc.)
• Current license to practice as an RN/ LVN/LPN with no disciplinary actions noted.
• A minimum of two (2) years of clinical experience in a Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPA compliant area in office to conduct Chronic Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.

What will make you stand out:

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.

What we offer:

• Full-time position, to include benefit options (Medical, Dental, Vision, 401K, Life).
• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Opportunities to learn and grow
• Community Involvement and Social Responsibility

About us:

Esrun Health, a division of Harris Computer, is on a mission to redefine remote care. Our program offers a customized model of remote care services that blends Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), Remote Physiologic Monitoring (RPM), Behavioral Health Integration (BHI), and/or Transitional Care Management (TCM) for each client based on their specific practice needs.

As a Harris healthcare business, we are able to maintain a people-focused, small company experience with the financial security of a large organization.

ROLE SUMMARY

We are seeking a highly motivated individual to join the Global Digital Operations team (within Pfizer’s Platform DevOps organization) as an Associate, Support Software Engineer.

The Platform DevOps org. is accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external Pfizer customers.

The Support and Operations organization works within an agile culture with a DevOps mindset of Continuous Improvement.  It will be critical for the individual in this role to align to both the framework and the culture of the organization and seek to continuously optimize and automate processes within the “Shift-Left” model established by our team.

The Associate, Support Software Engineer will work closely with Customer Application Delivery teams to learn about and contribute to the product roadmaps, implement and coordinate releases of bug fixes, enforce and contribute to platform/development guidelines, and help remove technical delivery roadblocks. The role will collect and provide operational feedback to Global Support (L1/L2), Application & Platform Engineering teams, and Enterprise Architecture to drive continuous improvement initiatives, ensuring our solutions are supported with the highest level of customer satisfaction.

Additionally, the Associate, Support Software Engineer will be responsible for the continuous knowledge transfer processes between the web application development teams and the vendor support teams to ensure success and stability of customer facing applications.

ROLE RESPONSIBILITIES

With oversight this role will:

• Investigate critical/escalated issues (including triaging and root cause analysis) and coordinate resolution with other support/development teams when necessary.
• Participate in support & operational activities performed by managed service providers and other external vendor resources.
• Participate in designing/implementing operational efficiency solutions per platform coding standards and quality.
• Partner with delivery and engineering leads to define and implement supportability requirements.
• Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.
• Communicate the planning and progress of support & ops activities to key stakeholders.
• Participate in data collection efforts for periodic and ad hoc requests and provide analysis as needed.
• Support compliance related activities including audits, inspections, and preparation.
• Create, update and maintain project documentation.

BASIC QUALIFICATIONS

• Bachelor’s degree required, preferably in a Computer Science or Business Management field.
• 0 - 2 years of experience in a corporate setting with an emphasis on DevOps, application development and/or application support.
• Knowledge in programming using PHP, MySQL, and JavaScript
• Basic knowledge of software engineering concepts (e.g., design patterns, coding standard, code reviews, source control management, build processes, testing, and releasing)
• Basic knowledge of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent oral and written English communication skills.
• Strong interpersonal, customer service, and relationship competencies.
• Demonstrated knowledge or experience in IT support, Programming and/or Software Development Lifecycle management.
• Strong technical troubleshooting skills.
• Excellent organizational and time management capabilities. Ability to multi-task, plan, organize and effectively execute tasks and projects.
• Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.
• Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.
• Good working knowledge of MS Office product suite, including MS Word, Excel, and PowerPoint.
• Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones.

PREFERRED QUALIFICATIONS

• 1+ years of experience in a corporate setting with an emphasis on DevOps, application development and/or application support.
• Laravel development experience is a plus.
• Drupal development experience is a plus.
• Python development experience is a plus.
• VueJS or GrapesJS development experience is a plus.
• Basic knowledge of AWS infrastructures is a plus.
• Basic knowledge of versioning systems (preferably Git), continuous integration/deployment, automated testing is a plus.
• Experience in developing microservices is a plus.

 
LI#PFE

Information & Business Tech

#LI-PFE

ROLE SUMMARY

We are seeking a highly motivated individual to join the Global Digital Operations team (within Pfizer’s Platform DevOps organization) as a Sr. Associate, Support Software Engineer.

The Platform DevOps org. is accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external Pfizer customers.

The Support and Operations organization works within an agile culture with a DevOps mindset of Continuous Improvement.  It will be critical for the individual in this role to align to both the framework and the culture of the organization and seek to continuously optimize and automate processes within the “Shift-Left” model established by our team.

The Sr. Associate, Support Software Engineer will work closely with Customer Application Delivery teams to learn about and contribute to the product roadmaps, implement and coordinate releases of bug fixes, enforce and contribute to platform/development guidelines, and help remove technical delivery roadblocks. The role will collect and provide operational feedback to Global Support (L1/L2), Application & Platform Engineering teams, and Enterprise Architecture to drive continuous improvement initiatives, ensuring our solutions are supported with the highest level of customer satisfaction.

Additionally, the Sr. Associate, Support Software Engineer will be responsible for the continuous knowledge transfer processes between the web application development teams and the vendor support teams to ensure success and stability of customer facing applications.

ROLE RESPONSIBILITIES

With some oversight this role will:

• Investigate critical/escalated issues (including triaging and root cause analysis) and coordinate resolution with other support/development teams when necessary.
• Oversee and guide support & operational activities performed by managed service providers and other external vendor resources.
• Design/implement operational efficiency solutions per platform coding standards and quality.
• Represent Global Digital Operations on key delivery programs and be an ambassador of Platform DevOps technical offerings, services, and standards.
• Partner with delivery and engineering leads to define and implement supportability requirements.
• Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.
• Apply technical and project management skills to lead projects to successful completion.
• Communicate the planning and progress of support & ops activities to key stakeholders and leadership.
• Manage data collection efforts for periodic and ad hoc requests and provide analysis as needed.
• Support compliance related activities including audits, inspections, and preparation.
• Participate in budgeting and forecasting.
• Create, update and maintain project documentation.

BASIC QUALIFICATIONS

• Bachelor’s degree required, preferably in a Computer Science or Business Management field.
• 3+ years of experience in a corporate setting with an emphasis on DevOps, application development and/or application support.
• Knowledge in programming using PHP, MySQL, and JavaScript
• Basic knowledge of software engineering concepts (e.g., design patterns, coding standard, code reviews, source control management, build processes, testing, and releasing)
• Basic knowledge of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent oral and written English communication skills.
• Strong interpersonal, customer service, and relationship competencies.
• Demonstrated knowledge or experience in IT support, Programming and/or Software Development Lifecycle management.
• Strong technical troubleshooting skills.
• Excellent organizational and time management capabilities. Ability to multi-task, plan, organize and effectively execute tasks and projects.
• Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.
• Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.
• Good working knowledge of MS Office product suite, including MS Word, Excel, and PowerPoint.
• Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones.

PREFERRED QUALIFICATIONS

• Laravel development experience is a plus.
• Drupal development experience is a plus.
• Experience with Adobe Experience Manager, Workfront, Fusion and Analytics is a strong plus.
• Python development experience is a plus.
• VueJS or GrapesJS development experience is a plus.
• Basic knowledge of AWS infrastructures is a plus.
• Basic knowledge of versioning systems (preferably Git), continuous integration/deployment, automated testing is a plus.
• Experience in developing microservices is a plus.

 
LI#PFE

Information & Business Tech

#LI-PFE

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.   

We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!  

Learn more about FARO here 

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. 

We are seeking a Customer Care Specialist 1st Level Support (m/w/d), located in Portugal, Porto. 

How you will make a difference @ FARO 

• Respond to both internal and external customer inquiries related to the organization’s hardware and software products
• Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
• Achieve the highest standards in first contact resolution and customer satisfaction
• Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
• Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
• Point of contact for Channel Partner and Distributor support to all non-technical related inquiries

This position requires 

• Strong service-oriented mindset
• Strong communications skills
• Fluency in English and German is required (as a third language French or Italian or Spanish is preferred)
• Commercial or technical education (apprenticeship)
• Demonstrate work experience in a service-oriented organization

FARO offers 

• In general, a permanent employment contract  
• Flexible working hours  
• Training  
• Other employee services : Health insurance, free drinks, fresh fruit, charity runs or other sport events, Meal cards 

Inclusive 

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation.  We believe that we are strongest with a diverse team of employees.  We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. 

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, 

honesty and openness as a way of life in conducting our business.   

Job Description:

SECURITY CLEARANCE: Eligibility to gain UK SC and DV Security Clearance

TRAVEL REQUIRED: Occasional

LOCATION: Hybrid Working (Typically 3 days in the office and 2 days from home) Chippenham, Wiltshire, Portsmouth or Stevenage

TYPE: Full time

WHAT'S IN IT FOR YOU

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

• Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.

• Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

Secure Communications is part of Airbus Defence and Space; Europe’s leading defence company. We are a world leader in military satellite communication services, providing solutions that benefit from the company’s 40+ years of experience delivering and maintaining communication services for military and defence users. 

This role is about winning new business, and designing and managing organisational change to deliver our solutions. Working within a team of technical subject matter experts you will be responsible for ensuring that our solutions are aligned to customer and business operational requirements. 

Reporting directly to the Operations Solutions Team Leader you will be instrumental in creating a compelling customer offer. To that end, it is key that you understand the customer and business needs, strategies, concepts and operational capabilities. 

You will also understand the business drivers and incentives, risks, win themes for the opportunity, and ensure these run through the solution as a golden thread. The ability to build and maintain relationships with our customer community is all important, building trust by doing what we say we will do; therefore, the role requires a balance of a positive and can-do attitude, an eye for technical detail and business acumen to identify risk and opportunity. 

HOW YOU WILL CONTRIBUTE TO THE TEAM

• Be the benefits realisation, operational readiness and service transition expert within bid and project delivery teams

• Provide a change focussed, customer and business interface for the operational solution during the sales campaign and implementation of the solution once on contract

• Produce the associated Work Package Descriptions and customer artefacts required of the bid solution

• Clearly articulate the solution against the customer requirements, particularly with respect to Risk, Assumptions, Issues, Dependencies and Opportunities (RAIDO)

• Produce specialisation related statements of work for sub-contractors that form part of the solution and review sub-contractors’ proposals

• Manage the Change Control Board for the solution during the bid phase handing over to the Project Manager during implementation

ABOUT YOU

• Demonstrable expertise in UK MOD and Governmental service requirements for the supply chain, delivering communications system projects and services

• You will be able to assimilate customer CONOPS and URDs to ensure compliance from the solution, and to ensure that benefits of the solution are realised by the customer

• You will be able to identify and articulate organisational change RAIDO matters in the solution

• Understanding of Military Satellite Communication systems and operations

 

HOW WE CAN SUPPORT YOU

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request. 

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

LI:MF1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS Defence and Space Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

ROLE SUMMARY

We are seeking a highly motivated individual to join the Global Digital Operations (GDO) team as a Senior Associate at the position of Web Application Support Software Engineer.

GDO is part of the Platform DevOps (PDO) organization in Pfizer Digital. PDO is creating and maintaining the Pfizer Digital Platforms, which are used to build and operate all externally-facing Pfizer Applications (e.g. websites, mobile apps, complex systems, etc.). The purpose of these Platforms is to achieve increased efficiency and sustainability in the Delivery and Operations of the Pfizer Applications by using shared tech stack, streamlined processes and common best practices. GDO is responsible for providing the Support and Operations for the aforementioned Digital Platforms and Applications so as to ensure their flawless functioning and quick recovery. To this end, GDO establishes all the necessary resources and means to devise, set up and execute the appropriate preparedness and response measures and activities.

Among the various types of Platforms/Applications covered by GDO, this role focuses on the Support of Web Applications. During the Design/Development of a Web Application, the Support Software Engineer will closely collaborate with the Application’s Delivery Team, in order to acquire thorough technical knowledge of the Application, offer guidance for the optimal use of the Platforms’ ecosystem, remove any roadblocks, timely identify and remediate any Operations risks, confirm that the Support requirements are met, enrich the Support documentation, and prepare the onboarding to Support (GDO). Furthermore, the Web Application Support Software Engineer will implement fixes and coordinate the resolution of any Production issues (bugs/defects), implement/configure solutions for automated monitoring/testing of the Applications’ performance, collect any learnings updating the Support Knowledge Base, and liaise with the related teams (e.g. Platforms and Delivery Teams) to exchange feedback based on the daily experience.

GDO runs within a DevOps framework based on Agile principles. In addition, GDO fosters a Continuous Improvement culture: our team strives to maximise the quality of its services by optimising/automating its processes, taking Shift-Left initiatives, setting up synergies with the various Stakeholders and investing on operational efficiency, aiming at Application Support excellence and top Customer satisfaction. Hence, it will be critical for the success of this role to be aligned with the GDO mindset and demonstrate respective qualities and capabilities. Furthermore, the job holder needs to be exposed and get familiar with the broad Pfizer Digital ecosystem of technological solutions and services.

ROLE RESPONSIBILITIES

With some oversight this role will:

• Respond effectively and timely to Incidents (Incident Management) for the supported Applications, i.e. perform issue investigation (triaging and root cause analysis) and end-to-end resolution (bug fixing at Application side and coordination with the Support/Delivery Teams of the Application’s dependencies)
• Identify risks for the normal functioning of the Applications or the efficiency/effectiveness of the Support team and devise preparedness measures to manage these risks (Problem Management, Incident prevention).
• Engage in the Delivery process of Web Applications to obtain deep knowledge of the technical implementation, advise on best practices, and assist with engineering issues.
• Represent GDO on key Delivery projects and be an ambassador of Platform DevOps technical offerings, services, and standards.
• Enable the smooth transition of new Web Applications from the Delivery team to the responsibility of Support.
• Run the day-to-day collaboration/coordination activities across Pfizer Digital from the side of Web Application Support.
• Communicate the planning, progress (status updates) and the outcomes of the Support & Operations activities and collect the Stakeholders’ feedback.
• Contribute to the design/implementation of automation solution to increase the efficiency and effectiveness of the Web Application Support activities.
• Produce, organize, and maintain documentation.
• Contribute to the Continuous Improvement endeavor, focusing on efficiency, sustainability, effectiveness, and consistency.
• Suggest KPIs for the quantitative assessment of the Support & Operations activities.
• Manage data collection, processing and analysis and produce reports.
• Oversee and guide Support & Operations activities performed by managed service providers and other external vendor resources.

BASIC QUALIFICATIONS

• Bachelor’s degree required, preferably in Computer Science, Engineering, or related field.
• 3+ years of experience in a corporate setting with an emphasis on DevOps, application development and/or application support.
• Demonstrated knowledge in programming using PHP, Laravel, MySQL, and JavaScript.
• Basic knowledge of code engineering concepts (e.g. design patterns, coding standard, code reviews, source control management, build processes, testing, and releasing).
• Basic knowledge of Agile development methodologies (i.e., Scrum, Kanban).
• Knowledge of Software Development LifeCycle (SDLC) management concepts and principles.
• Excellent oral and written English communication skills.
• Strong interpersonal, customer service, and relationship competencies.
• Strong troubleshooting skills and solutions mindset. 
• Excellent organizational and time management capabilities. Ability to multi-task, plan, organize and effectively execute tasks and projects.
• Curiosity and willingness to learn and utilize emerging technologies, and ability to quickly develop new technical and functional competencies.
• Ability to work both independently and as a member of a team, earning the trust both of teammates and related stakeholders.
• Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones in a corporate setting.

PREFERRED QUALIFICATIONS

• Python development experience would be a plus.
• Drupal development experience would be a plus.
• Basic knowledge of AWS infrastructures would be a plus.
• Experience with versioning systems (preferably Git), continuous integration/deployment, automated testing would be a plus.
• VueJS or GrapesJS development experience would be a plus.
• Experience in developing microservices would be a plus.
• IT Security experience would be a plus.
• Basic knowledge of Risk Assessment and Management principles would be a plus.

LI#PFE

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