Responsibilities:
- Report directly to the Area Manager.
- Assess & evaluate patients’/families’ psycho-social and financial status.
- Key person in setting up and upkeep of administrative protocols pertaining to patient needs from onboarding to discharging.
- Work closely with team members in the development of the Individual Care Plan.
- Provide accurate information to clients on policies, procedures and service.
- Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
- Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
- Administration of grants, subsidies and support services where relevant or necessary.
- Maintenance of documentation for case management as per MOH requirements for audit purposes.
- Assist with logistics, staffing and operational capability of the centre when required.
- Assist with staff rostering and management.
- Participate & represent on behalf of the company’s services with confidence.
- Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
Requirements:
- Diploma or Degree in Social Work or other relevant fields desirable.
- 5-days work week. Rotational weekends (Sat & Sun) required.
- Preferably minimum 2 years in a similar role in a daycare centre, would be good to have.
- Preferable experience working with MOH or other relevant stakeholders in the healthcare industry in general.
- Having experience with IRMS, ILTC Portal and other relevant IT systems would be good.
- Hands-on experience working with elderly in the community.
- Able to work independently with little supervision.
- Proficient in Microsoft Office and comfortable with IT.
- Able to speak local languages and dialect (preferable).
- Singaporean & PR only.
Benefits:
- Attractive base salary and incentives for driving results.
- Great opportunity for career development in a growing market and organization.
- Industry-specific training and coaching by a highly experienced team.
- Highly flexible environment to brainstorm and implement ideas.
- 15 days annual leave.
Location:
- Sengkang