Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals.

We are currently seeking a high calibre professional to join our team as a Technical Service Manager.

Principal Responsibilities

The key requirements of Technical Account/service Manager to

• Manage Incidents raised by Customers via Coordinating with GPS Client Manager and take it further with IT teams for timely and swift resolution. Work towards governance of SLA on back of issue categorization as High/Med/Low
• Revert to Client managers on issue resolution and help draft communication back to customers with appropriate and exact message on the fix
• Track incidents and identify if repeated to conduct root cause analysis with IT, initiate long terms actions to avoid recurrences
• Conducting pro-active reviews to change our culture from remediation to prevention
• Support GPS
• Improve IT - GPS communication by demystifying IT language terms and able to explain issue, planed outages details in simple English
• Support GPS Client managers on new requirements/ RFP to help coordinate initial meetings on requirements, able to suggest solution options with IT engagement. Navigate IT organization for prioritization of requirements and take a lead to work with IT to put a plan for execution
• Track and maintain list of repeated incidents with identified root cause Coordinate and chair regular meeting with IT system leads and GPS on remediation plan for the same
• knowledge building on IT systems, process, and practices e.g.: plot End to End Payments flow, build a repository of Key contacts IT, OPS and keep them updated
• Better process and governance of issues and current communication with a view to automate process, reduce effort and bring efficiency
• Help put best practices for TAM and share them with other markets. Will be responsible to do cross market interaction with TAM in other markets and act as back up
• Work with Client managers and Product owners to better product knowledge on payments

Qualifications

• Bachelors in engineering (Computer / Software engineer). 5 years of experience in banking and finance
• Corporate client Fronting experience preferred
• ITIL certification / Knowledge preferred
• Experience and good understanding of Payments / IT environment
• Demonstrate business knowledge, with a learning mindset to better it
• Excellent communication skills able to articulate issues and discuss topics with senior GPS team members
• Demonstrated ability to rapidly build relationships with key stakeholders

Knowledge & Capabilities:

• Risks & issues management – including escalation
• Analytical and problem-solving skills, attention to detail
• Planning & management
• Self-starter (ability to work alone and as part of team)

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

Julian Grey’s client is a Singapore based solution provider for high quality IT security products to value add to their MNC clients & channel partners and has been in the market for more than 2 decades.

Location: East

Timing: 8am - 8pm, 8pm - 8am (Rotating Shift with 2 days off)

Benefits

• AWS and performance bonus
• Annual salary increment (subject to performance evaluation)
• Medical and Dental

Job Responsibilities

• Oversee building and data centre facilities components, including Building Management System, Fire Detection and Protection systems, Energy Management System, Chiller, Electrical
• Conduct troubleshooting and maintenance of facility equipment
• Manage contracts for facilities and equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Responds to emergency and be on 24x7 standby
• Oversee new data centre projects including renovation and maintenance
• Responsible for site inspections / audits by authorities
• Scheduling and tracking of servicing jobs and vendor management

The Ideal Candidate

• Educational qualification in Electrical / Mechanical Engineering or equivalent
• At least 1 – 2 years’ relevant experience in DC facility management and vendor management

Follow us for more updates, interview tips!

https://www.instagram.com/juliangreygroup/

https://www.linkedin.com/company/juliangreygroup/

https://www.facebook.com/juliangreygroup/

Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Bryan Tay @ 97559161

Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Detailed Job Description

• Design, implement, and oversee intricate core and data center network infrastructure to ensure optimal availability, performance, and scalability.
• Manage Cisco ACI environments, including fabric, tenants, application profiles, and endpoint groups, while addressing any administrative or troubleshooting needs.
• Collaborate across teams to align network infrastructure with business objectives and emerging technology trends.
• Develop and uphold network documentation, policies, and procedures to maintain clarity and consistency.
• Supervise the setup, configuration, and upkeep of network hardware and software.
• Proactively identify and address network vulnerabilities to uphold security standards.
• Lead end-to-end network projects, including budget oversight, from conception to execution.
• Enhance efficiency in visualizing, monitoring, and analyzing network operations through automation and improvement initiatives for regular updates on OLAs and KPIs.
• Provide mentorship and technical guidance to junior network engineers.
• Keep abreast of new technologies and industry best practices, recommending enhancements accordingly.

Minimum Requirements

• Hold a degree in Computer/Electrical/Electronics Engineering or Computer Science.
• Possess a minimum of 6 years of relevant IT experience in network engineering, focusing on data center networking.
• Demonstrate proficiency in Cisco ACI architecture, including hands-on experience in deployment, configuration, and troubleshooting.
• Exhibit a strong grasp of networking concepts and protocols such as TCP/IP, VLANs, OSPF, and BGP.
• Display an interest in developing IT service management skills.
• Have experience with network security practices and firewall configuration.
• Showcase exceptional problem-solving abilities and thrive in fast-paced environments.
• Candidates with industry-recognized certifications (e.g., CCNP, ITIL, CITPM, PMP, etc.) will receive preference.
• Possess excellent verbal and written communication skills, along with strong collaboration abilities.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.
Email: kimberly_leong@persolkelly.com / tech2_sg@persolkelly.com
We regret that only shortlisted candidates will be notified.
Job Code: SHIL
EA Registration No. R22109597
EA License No.: 01C4394
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About ByteDance

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About Our Team

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities

1. Lead a fullstack team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond

2. Drive the team's goals and technical direction to pursue opportunities in customer service domain.

3. Define long-term technical roadmaps and contribute to technical decisions on the team.

4. Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience.

5. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

6. Build a team of excellent technical ability, business vision and growth potential, foster a culture of ownership, continuous improvement and self-drive.

7. Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.

Qualifications:

1. B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions；2+ years of experience managing or tech-leading a software engineering team；

2. Experience of driving collaboration across cross functional teams on delivering shared goals；

3. Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency；Experience in leading challenging system design or technical initiatives

4. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility；

5. Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ；

6. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular.

7. Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process；

Preferred Qualifications

1. Strong business acumen and data sensitivity

2. Passionate about software coding/development and building great mobile/web applications

3. Demonstrate the ability to work and thrive in diversified cultures

4. Industry experience in building customer service or related platforms is a plus

---

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Key Responsibilities:

· Conduct in-depth design reviews and oversee the commissioning/Integrated Systems Testing (IST) processes for new data centre projects, as well as modifications and expansions to existing data centres

· Enhance and standardize data centre operation and maintenance policies and procedures to ensure efficiency and compliance

· Perform comprehensive solution reviews and risk assessments for critical change management initiatives

· Lead data centre operation audits to maintain and improve operational excellence

· Offer technical support and expert guidance during major incidents to ensure rapid issue resolution

· Develop energy-efficient optimization solutions for data centre operations.

· Serve in a regional capacity, providing support for data centres located in Southeast Asia and India

Requirements:

· A minimum of 5 years of practical experience in data centre design, commissioning, or operations is required.

· A bachelor's degree in electrical engineering, mechanical engineering, or controls engineering is mandatory

· Proficiency in both English and Chinese languages is essential

· The position is based in Singapore, and occasional travel is required to fulfil job responsibilities.

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Oversee building and data centre facilities components, including Building Management System, Fire Detection and Protection systems, Energy Management System, Chiller, Electrical
• Conduct troubleshooting and maintenance of facility equipment
• Manage contracts for facilities and equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Responds to emergency and be on 24x7 standby
• Oversee new data centre projects including renovation and maintenance
• Responsible for site inspections / audits by authorities
• Scheduling and tracking of servicing jobs and vendor management

Requirements

• Educational qualification in Electrical / Mechanical Engineering or equivalent
• At least 1 – 2 years’ relevant experience in DC facility management and vendor management

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Oversee building and data centre facilities components, including Building Management System, Fire Detection and Protection systems, Energy Management System, Chiller, Electrical
• Conduct troubleshooting and maintenance of facility equipment
• Manage contracts for facilities and equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Responds to emergency and be on 24x7 standby
• Oversee new data centre projects including renovation and maintenance
• Responsible for site inspections / audits by authorities
• Scheduling and tracking of servicing jobs and vendor management

Requirements

• Educational qualification in Electrical / Mechanical Engineering or equivalent
• At least 1 – 2 years’ relevant experience in DC facility management and vendor management

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Monitor servers, systems, and networks in a 24/7/365 uptime environment.
• Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
• Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
• Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
• Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
• Utilize experience with the system to review documentation regularly.

Requirements

• ITIL Foundation V4 is preferred.
• Proficiency in monitoring tools, service desk systems essential.
• ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Oversee building and data centre facilities components, including Building Management System, Fire Detection and Protection systems, Energy Management System, Chiller, Electrical
• Conduct troubleshooting and maintenance of facility equipment
• Manage contracts for facilities and equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Responds to emergency and be on 24x7 standby
• Oversee new data centre projects including renovation and maintenance
• Responsible for site inspections / audits by authorities
• Scheduling and tracking of servicing jobs and vendor management

Requirements

• Educational qualification in Electrical / Mechanical Engineering or equivalent
• At least 1 – 2 years’ relevant experience in DC facility management and vendor management

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Monitor servers, systems, and networks in a 24/7/365 uptime environment.
• Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
• Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
• Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
• Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
• Utilize experience with the system to review documentation regularly.

Requirements

• ITIL Foundation V4 is preferred.
• Proficiency in monitoring tools, service desk systems essential.
• ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Monitor servers, systems, and networks in a 24/7/365 uptime environment.
• Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
• Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
• Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
• Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
• Utilize experience with the system to review documentation regularly.

Requirements

• ITIL Foundation V4 is preferred.
• Proficiency in monitoring tools, service desk systems essential.
• ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Job Responsibilities:
Monitor servers, systems, and networks in a 24/7/365 uptime environment.
Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
Utilize experience with the system to review documentation regularly.


Requirements:
ITIL Foundation V4 is preferred.
Proficiency in monitoring tools, service desk systems essential.
ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

WhatsApp Jian Wei @: http://wa.me/6587389860

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.


Responsibilities:
1. Responsible for building and improving overseas e-commerce business customer service data evaluation and monitoring system, including service experience topics and service efficiency topics.
2. Conduct in-depth analyses with the objective of enhancing service experience and optimizing service efficiency to contribute to our business objectives. For instance, we can generate recommendations for improving service experience, considering factors like product features, solutions (compensation plans, etc.), and service processes. We can also optimize overall service efficiency by analyzing strategies such as agent empowerment tools, agent scheduling, and appointment callbacks. We aim to refine plan settings.
3. Identify service anomalies based on user interaction patterns to minimize the occurrence of public sentiment issues. Identify critical signals to aid in the detection of bugs and user experience related issues.
4. Clearly assess the impact of our services on business value. Explore the effects on repurchase and customer retention from both user and issue-related perspectives. Define service priorities and enhance service ROI.

Minimum Qualifications
1. Bachelor's degree with a background in Math, Economics, Computer Science, Statistics, or other quantitative fields;
2. 5 years experience of Data Analytics.
3. Expert experience pulling large and complex data using SQL and writing data pipelines.
4. Experience with a data visualization tool (e.g. Tableau)

Preferred Qualifications
1. Experience doing quantitative analysis;
2. Development experience in at least one scripting language (Python,etc.);
3. Excellent verbal and written English communication skills;
4. Experience with large data sets and distributed computing (Hive/Hadoop).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Technical Delivery Manager is responsible for leading a team of system analyst programmers and developers, managing the system development, implementation and support of Cards related applications on mainframe platform with overall accountability, ensuring product deliveries are timely and good quality.

Responsibilities include:

· Responsible for end-to-end software development and support. This includes pre-project initiation, impact analysis, functional specifications to development, implementation, testing and support.

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Partner with business stakeholders to understand business requirements and provide consultation on solution and technology.

· Manage or lead a developers to implement solution that meet business requirements and are in alignment with organization's business objectives

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Responsible for modifying existing programs when required.

· Work closely with business users in all change requests, analyze and review enhancements for compatibility and adhere to operating guidelines.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage the application setup and deployment components

· Manage and resolve development issues and escalation

· Communicate and seek concurence to refine FSD where required.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage budget coming from different projects.

· Ensure project documentation is done up in accordance to bank standards

· Ensure appropriate standards and procedures are adhered to during the development process to support quality deliverables.

· Troubleshoot, debug and provide production system support

· Coordinate with internal teams and vendors to resolve application and system issues

· Execute tasks related to project / change request / maintenance request

Job Requirements:

· At least 10+ years of experience in application development and maintenance with full software development life cycle experience

· Functional knowledge in Credit Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)

· Hands-on experience on cards application domain on a mainframe platform.

· Significant domain knowledge in Cards and Payments.

· Technically competent in COBOL, CICS , Batch and EZT programming

· Experienced in working with mainframe online related technologies including

· CICS/Online

· Message layer/API integration

· CICS Expediter

· Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.

· Concise understanding of the system development life cycle

· Have experience working on Cards Related application operating on Open Platform eg Linux/Windows

· Proven experience to project manage a team of developers and vendors in

· Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements

· Experience with large scale Cards migration on Cardlink will be advantageous

· Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales

· Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.

· Concise understanding of the system development life cycle

· Effective people leader with good interpersonal skills.

· Excellent communication skills

· Strong problem solving skills

Ability to multi-task and perform well under pressure

WHAT IS D²X EXPERTISE?

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, Paris, Lyon, Nantes, Strasbourg, Geneva and Montreal, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…

- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)

- Contract management: Transition Manager, Relationship Manager, Contract manager..

We are serving key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom...

KEY ACTIVITIES

D2x is seeking a talented and experienced IT Program Manager to join our growing team. In this role, you will play a pivotal part in driving successful IT program execution and ensuring alignment with business objectives. You will be responsible for the planning, organization, monitoring, and control of IT programs and projects, working closely with stakeholders across the IT department and the wider business

Responsibilities:

· Partner with IT and business stakeholders to define program scope, objectives, timelines, and budgets.

· Develop and maintain comprehensive program plans, including timelines, resource allocation, risk assessments, and communication strategies.

· Oversee all aspects of program execution, including project management, vendor management, budget control, and risk mitigation.

· Track program progress, identify and address roadblocks, and ensure program deliverables are met on time and within budget.

· Foster effective communication and collaboration among all stakeholders involved in the program.

· Implement and maintain program management methodologies (e.g., Agile, Waterfall) to ensure efficient program execution.

· Analyze program results and identify opportunities for continuous improvement.

· Stay up-to-date on the latest IT trends and technologies relevant to the hospitality industry.

Qualifications:

· Bachelor's degree in Information Technology, Project Management, or a related field (or equivalent experience).

· Minimum 5 years of experience in IT program management, with a proven track record of successful program delivery.

· Strong understanding of IT infrastructure, software development lifecycles, and information security practices in the hospitality industry.

· Experience with project management methodologies (e.g., Agile, Waterfall).

· Excellent communication, interpersonal, and collaboration skills.

· Ability to manage multiple priorities effectively and work independently with minimal supervision.

· Proven ability to manage budgets and resources.

· Strong analytical and problem-solving skills.