Total 52 Sales Marketing Manager job vacancies in F&B / Tourism / Hospitality category in Bukit Damansara

• Execute events and activities according to the Master Schedule (equip IBO with relevant skills).

• Update and disseminate department's training material/tools and support all network development activities.

• Monitor and replenish training materials, stationeries and supplies to support training events.

• To organize and publicize all recruitment support activities before new campaigns are announced (to attract new IBO recruits).

• Ensure event related communication across all media is current, correct and delivered on time.

• To ensure and confirm date, venue and speakers for all events and activities.

• Liaise with keynote speakers/ presenters and co-ordinate all aspects of their involvement in the event.

• Coordinate post-event activities (post mortem) and prepare full report.

Perks & Benefits

• Medical & Group Insurance Benefit
• Staff Training
• Dental & Specs Benefit
• Annual Company Trips to overseas
• Employee Activities

“你在這部落裡會擔任什麼樣的角色呢？”

在這裡您的職位將是我們 銷售部門的Sales Executive 也是公司裡的前鋒！您的職責是什麼呢?

-透過了解客戶需求，介紹及提供本公司對應的服務

- 監督訂單的所有配送流程，以客戶需求為大前提，把想像化為現實

- 確保顧客的體驗及產品價值都得到充分保障

不需要你到處找leads，強大的行銷部已為你提供很多Potential Leads了哦！

成為我們的Sales Executive，您只需要有以下條件就ok 了❗️

1. 非常歡迎擁有1 年以上銷售經驗及有活動策劃的經驗的人才！

2. 具備成功的銷售經驗和技巧！

3. 具有婚禮策劃（Wedding Planner）經驗或對此充滿熱情

4. 良好的溝通能力及清晰的思維，因為你可是我們的特種部隊哦！

5. 結果為導向

6. 最重要的！你喜歡食物！

員工福利與體驗：

- Annual Leave, EPF, Socso , 員工保險及travel allowance

- 清晰且完整的KPI 機制，收入由你決定！

- 想讓寵物陪你上班嗎？沒問題～

- 每個月一次的戶外郊遊及每兩個禮拜一次室內的活動，工作的同時也好好體驗人生

- 清晰的個人職涯發展藍圖

- 最最重要的！吃不完的食物！

加入我們一起把歡樂帶到每個角落，我們等你!

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

We are seeking an experienced and dynamic Marketing Manager to lead marketing efforts for two of our restaurants and food retail businesses – gourmet retail and bistro Culina at COMO Dempsey, as well as leading retailer of organic and natural products SuperNature.

This role will be responsible for developing and executing marketing strategies that increase customer engagement, drive revenue, and promote brand awareness. The ideal candidate will have a proven track record of success in marketing management, with experience in the food and beverage industry, and is versatile in communicating compelling key messages suited for each business. One who holds an avid interest in gourmet produce and fine wines, and values healthful ways of living and eating, will stand out amongst applicants for this role.

The marketing manager will report to the group director for marketing, manage a member within the marketing team, and will have a shared team of content writers and designers as resources.

Key Overall Responsibilities:

• Develop and execute an all-rounded effective annual marketing plan and budget according to the business goals and objectives – for in-store retail business, e-commerce, and restaurant/café/bistro. Key objectives such as customer acquisition and retention, increase in average spend of customers, development of brand awareness, increasing brand equity, must be included.
• Stay up-to-date with industry trends and best practices, and conduct market research and analysis to identify opportunities that may be aligned with the development of our brands, and apply them to our marketing efforts.
• Strategise and execute partnerships, events/workshops to increase customer engagement. These should be tailored to the business needs and brand image.
• Work together with the design and editorial team to conceptualize and implement compelling marketing visuals and communication tools – including advertising materials, menus, in-store visuals, digital communications such as EDMs and social media assets, etc.
• Collaborate with internal teams and stakeholders, including operations and finance, to ensure that all marketing initiatives align with overall business objectives.
• Manage and monitor budgets, ensuring that all marketing initiatives are cost-effective and within budget constraints.
• Develop and maintain relationships with KOLs, media partners, vendors, and agencies
• Regularly monitor and report on the effectiveness of marketing initiatives and outreach, using relevant data to inform future strategies and tactics.
• Engage in regular market intelligence gathering & conduct annual competitor analysis.
• Manage and maintain an effective working routine and structure with the marketing team – provide guidance, support, and feedback as needed to direct reports; provide regular updates with direct manager and stakeholders.

Qualifications:

• Diploma or Bachelor's degree in marketing, business administration, or related field
• Minimum of 5 years of experience in marketing in F&B industry
• Strong knowledge of digital marketing strategies and tools
• Has experience in marketing e-commerce platforms
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and strategic thinking skills with commercial-driven objectives
• Ability to work independently, and also be a team player
• Proven track record of developing and implementing successful marketing campaigns
• Experience managing budgets and measuring ROI
• Experience with graphic design and content creation is a plus

The salary for this position will be competitive and commensurate with experience. Only shortlisted candidate will be notified for interview.

To manage and execute all sales and events operation; internal and external while ensuring that all logistic requirements are carried out according to the event plans.

Hygiene and Safety Standards

1. Follow the organisation’s personal, food and beverage hygiene standards.
2. Follow the organisation’s workplace safety and health policies and procedures.
3. Ensure events follow local security, Workplace Safety and Health regulations.
4. Ensure that all insurance, legal, health and safety obligations are complied with, as well as understood and adhered to by the whole team, including sub-contractors.

Event Sales & Operation

1. Responsible for event sales and operations.
2. Assist with facilitation of workshops and tours
3. Function as the main point of contact for clients, managing enquiries and positively representing the company to corporate clients over the phone, email and in person.
4. Responding to all client enquiries within a 24-hour period.
5. Generate new leads.
6. Consult with clients to determine objectives, requirements, and budget for events.
7. Prepare and submit formal proposals and event decks tailored to client’s specifications while maximizing returns to the Company.
8. Meet and greet clients, attend site visits, pre-planning meetings and other venue meetings as necessary to support event guest experience.
9. Maintain existing client relationships and generate new relationships.
10. Responsible for ensuring all sales administration is accomplished effectively and accurately
11. Effectively communicate information with internal and external stakeholders on event order, timelines, special requirements, feedback, etc.
12. Conduct after action review to ascertain areas of strengths and weaknesses related to the management of the events.

*Job Description may be added to or change subject to growing business needs and upon discussion with the staff member.

We are seeking a process driven team member who will be setting the foundation of PRISM+ Aircon Malaysia Operations (including installation & service) infrastructure. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter and an inspiring leader to build a dynamic team to scale with our high growth.

This experienced and entrepreneur individual will help us drive up aircon operations and service excellency by going far and beyond, delivering the best possible value and service to our customers. The candidate will be considered a key member of PRISM+ Malaysia team and will report directly to Country Director of Malaysia.

Responsibilities of an Aircon Operations & Technical Manager but are not limited to:

• Formulate Operation, Inventory & Installation/Services process, suitable management reporting metrics and performance management (KPIs). KPI owner and responsible for executing agreed KPIs.
• Manage day to day operation of 3PL management, Inventory accuracy and scaling PRISM+ Express own installation/service team.
• Ensure 3PL warehouse execution of all Lazada/Shopee/Website sales as per SLA.
• Monitor and maintain quality control of all aircon installation and service work.
• PRISM+ Express installation/service team budget owner, responsible for growing the fleet.
• Oversee and ensure day-to-day operations of the aircon department.
• Develop and implement standard operating procedures for installation and service of aircon units.
• Provide operational support and help to execute the organization to bring about optimal service for the benefits of customers/stakeholders.
• Train team to rectify service lapses and develop alternative plans.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders.

• Bachelor's Degree in Business, Engineering, or any relevant course of studies.
• At least 7 years' experience in Aircon Operations/Technical role, having led the function for a minimum of 3 years.
• You should have successfully scaled and led a high functioning aircon operations/technical team for a dynamic start-up.
• A Hustler with a positive attitude to change and meaningful growth.
• Strong understanding of business needs with a customer-first mindset.
• Solid overview on specifics and capabilities in Operation & Logistics.

We are looking for a results-driven restaurant manager to meet sales goals by hiring and training competent staff, overseeing operations, and motivating staff during busy hours. Restaurant managers are also responsible for making needed changes to the menu in POS and gathering feedback from customers.

To be successful as a restaurant manager you must have excellent interpersonal skills as well as experience in a restaurant environment. A good restaurant manager is able to multitask and remain calm in stressful situations.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

About the role

Assistant Restaurant Manager (Nobu Singapore)

To support the seamless daily operations of the restaurant, which includes maintaining exceptional service standards among team members, inspiring and engaging team members, overseeing employee relations, facilitating communication across all levels of staff, promoting career growth opportunities, ensuring compliance with wage and hour regulations, conducting training sessions, and addressing other operational needs at Nobu Singapore.

What you will do

• Ensure adherence to all policies, procedures/standards, and training programs while fostering a positive work environment to achieve company objectives.
• Maintain cleanliness and functionality of front-of-house equipment, oversee employment performance appraisals, and address guest issues promptly.
• Manage service manpower planning, stock control, and maximize sales opportunities with comprehensive menu knowledge.
• Facilitate communication within the front-of-house team, and oversee new hire onboarding and training.
• Manage cash handling procedures, implement health and safety regulations, and contribute to smooth restaurant operations while upholding unparalleled standards of presentation and service.

What you will bring

• Minimum of 4 years of service experience in a luxury hotel or Michelin restaurant, including 1 year in a supervisory role.
• Demonstrates extensive F&B service and operations expertise with a strong emphasis on VIP customer service.
• Excels in problem-solving and innovative thinking, fostering a team-oriented management style with an emphasis on open communication.
• Skilled in building and maintaining relationships across departments and with guests.
• Possesses administration knowledge in F&B operations and quality management, proficient in Microsoft Office programs.

What we offer

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating split-shift basis, including weekends, and holidays

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Restaurant General Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Restaurant General Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant General Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high focus on customer service, always prioritizing the customers' needs.
• Take personal responsibility and initiative to address issues, effectively communicating with both customers and colleagues.
• Contribute ideas and suggestions to improve operational and environmental procedures in the hotel.
• Actively promote Hilton hotels' services and facilities to guests and suppliers.
• Perform all duties in a manner that prioritizes safety for yourself and others in the workplace.
• Create an environment where the entire department is dedicated to delivering exceptional customer service and creating memorable experiences.
• Seek verbal feedback from customers and team members after each service period.
• Agree on and implement actions to improve customer service based on feedback.
• Handle customer complaints and comments with a positive attitude, providing follow-up and feedback to the Food & Beverage Manager.
• Respond promptly and effectively to customer requests and queries while assisting on the floor during meal periods.
• Be available to assist in the restaurant and bars during busy days or special events.
• Proactively assist guests with reasonable requests and train team members to anticipate guest needs.
• Ensure consistent delivery of service standards as outlined in the Guest Satisfaction Manual and the Standard Operating Procedures Manual.
• Familiarize the team and managers with Hilton's departmental standards and assess team members against these standards.
• Conduct regular training sessions on departmental standards in the outlets.
• Monitor standards through regular review checks and develop action plans to address any deficiencies.
• Plan, prioritize, organize, and control the day-to-day operation of the restaurant.
• Prepare rosters and job schedules for team members, considering internal activities, occupancy, external events, promotions, etc.
• Maintain effective communication with the Front Office and Groups & Tours teams to maximize in-house and group business for the restaurant, including direct liaison with Group Leaders upon arrival.
• Assign duties and delegate authority for the restaurant's operation at all times.
• Understand the dynamics of other departments and their impact on your own department.
• Plan ahead and ensure adequate resources are available.
• Manage the department's operation and step in when necessary to ensure smooth functioning, participating in service duties during peak periods.
• Coordinate with the Engineering and Housekeeping departments to ensure proper cleaning procedures are followed and maintained.
• Conduct shift reviews, handovers, and briefings as required.
• Maintain in-depth technical knowledge and skills relevant to the job.
• Establish effective communication with the Kitchen team.
• Maintain event and function histories to assist with future events.
• Participate in menu changes and discussions with the Food & Beverage Manager and Executive Chef, considering new F&B trends, market demands, and sales achievements.
• Attend and actively contribute to regular F&B operational and roster meetings.
• Understand the hotel's goals and communicate them clearly to the team, providing direction and goals.
• Set departmental objectives for yourself and the team.
• Advocate for the team's needs within the hotel.
• Keep the team informed of departmental and hotel activities through regular communication meetings.
• Identify and maximize revenue opportunities for the department and the hotel.
• Stay aware of potential business highs and lows.
• Create and implement sales promotions and team member incentives.
• Assist the F&B Manager in preparing event brochures.
• Identify, communicate, and act on potential sales leads.
• Foster an environment where every team member is engaged in sales activities.
• Supervise the department's financial performance in line with the profit plan.
• Use key performance indicators and financial targets to evaluate the department's performance and plan for the future.
• Prepare regular financial and operating reports as required by the F&B Manager.
• Forecast potential revenues and costs.
• Control costs without compromising standards, following company control procedures.
• Establish and maintain leave plans for the department.
• Assist with selecting, training, coaching, and developing team members to meet the department's current needs.
• Understand the staffing requirements in terms of quantity and quality for the department's operation.
• Assist in conducting selection interviews and making effective recruitment decisions.
• Ensure new recruits have all the necessary information before starting their employment.
• Assist in planning and conducting departmental orientation.
• Keep the Orientation Training manual for each outlet up to date.
• Ensure standards training and assessments are carried out regularly.
• Ensure the health, safety, and well-being of customers and team members.
• Familiarize yourself with relevant OH&S legislation and its implications for the department's operation.
• Communicate to the team their responsibilities regarding OH&S.
• Implement safe and healthy working practices at all times.
• Conduct hygiene training at least once a year.
• Fulfill any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Restaurant General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 10 years of experience in senior management roles in Michelin-starred or fine-dining restaurants, preferably in Asia.
• Strong business acumen and financial management skills, with a proven track record of driving revenue and profitability.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
• Passion for food and hospitality, with a deep understanding of the latest culinary trends and techniques.
• Exceptional attention to detail.
• Proficiency in service etiquette and protocols.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description & Requirements

You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

• Take responsibility for the business performance of the restaurant
• Plan and analyse restaurant sales levels and profitability
• Prepare reports at the end of the shift/week
• Create and execute plans for staff development
• Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
• Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
• Provide effective leadership to the F&B team to ensure targets are met
• Constantly review, evaluate operations/procedures and suggest improvements to the management
• Coordinate the entire operations of the restaurant during scheduled shifts
• Perform banking duties
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements:

• Min. 5 years of relevant experience with 3 years in a managerial capacity in established western restaurants
• Have good product knowledge on food items
• F&B cost/inventory management skills would be an added advantage
• Basic PC-literacy
• Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
• Excellent organizational skills , interpersonal & communication skills
• Strong public relations skills
• Ability to thrive in a challenging environment
• Strong leader & team player
• Capable of delivering profits, costs control and building of customer loyalty

Untitled is a new project from two internationally recognized chefs and Asia’s leading sustainable lifestyle hospitality operator. It will be a casual dining restaurant open for both lunch and dinner. There will be a serious emphasis on sustainable cooking practices, focusing on delicious food made from local ingredients.There will be a research space focused on developing processes to turn our byproducts into delicious ingredients to reincorporate back into the menu. This restaurant will be a beacon of change for how we operate our restaurants in the future. A warm and comfortable setting both indoors and out will create a destination for food lovers of all ages and backgrounds. A unique location in Dempsey Hill houses the venue and its distinctive multistrata permaculture farm. Expect picnic baskets stuffed with zero waste goodies, low intervention wines, great coffees, and more serious dining upstairs when you need a little more privacy. A full complement of classes will be offered upstairs, both targeting the home cook and the professional cook. Join us for a fun new adventure with a great working environment and strong opportunity for advancement.

Job Description

Responsible for leading the restaurant under the guidance of the Restaurant Manager

Job Details

1. Manage daily restaurant operations.
2. Plan, organize, direct and control the food and beverage operation.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Provide superior guest service.

Qualifications

1. Mastery of simple and elegant service protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing restaurant chain of command.
4. Comfort with equipment standard functions.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment.
5. Positive attitude.

The role is in the regional compensation and benefits team and helps to drive company-wide review and implementation of C&B policies and processes, working closely with local country HR and management.

This ensures that our C&B plans are competitive in attracting, retaining and motivating the most suitable profile of Ninjas to achieve our mission.

Responsibilities

• Drive review, alignment, policy development and implementation of C&B programs based on our regional compensation philosophy across countries.
• Drive regional annual salary reviews to ensure competitiveness and compliance with statutory requirements
• Drive job analysis and evaluation
• Benchmark for employee benefits and salary banding, establishing frameworks for remuneration and banding structures
• Partner with business and local country HR independently to drive and implement C&B initiatives that are aligned with the organization needs i.e. revamping of benefits, harmonizing of C&B for all countries, bonus plans and incentives
• Drive periodic internal audits and prepare reports
• Consolidate and analyse employee feedback on C&B schemes, and provide recommendations on how to improve and refine existing policies

Requirements

• Bachelors Degree in HR or related field with 4-5 years of relevant work experience in HR environment (C&B) preferred
• Experience managing and working with multiple stakeholders
• Must be numbers-driven and analytical, proficient in MS Excel
• Candidates with understanding of international C&B (SEA), incentives management, and/or job evaluation would have an advantage
• Familiarity with employment law and regulations

Manage kitchen staff and coordinate food orders

Supervise food prep and cooking

Check food plating and temperature

Establish portion sizes

Schedule kitchen staff shifts

Price menu items in collaboration with the Restaurant Manager

Order food supplies and kitchen equipment, as needed

Train kitchen staff on prep work and food plating techniques

Store food products in compliance with safety practices (e.g. in refrigerators)

Keep weekly and monthly cost reports

Maintain sanitation and safety standards in the kitchen area

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Manager to join our team!

As a F&B Manager we rely on you to:

• Oversee the everyday operation, management, marketing and overall performance of the outlet.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Participate in annual business planning and budgeting
• Work closely with marketing to develop and implement effective marketing and branding strategies
• Actively involved in the selection and recruitment of staff

Requirements:

• Experience in handling VIPs
• Neat and articulate
• Diploma / Degree in food and beverage / hospitality Management
• Minimum 3 years’ experience in a similar capacity in an international class hotel
• Displays initiative
• Commitment to professional values

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Restaurant Manager (Basilico - Italian Cuisine) is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Restaurant Manager (Basilico - Italian Cuisine), you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage Restaurant operations
• Maintain exceptional levels of customer service
• Recruit, manage, train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Drive sales to maximize budgeted revenue
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Restaurant Manager (Basilico - Italian Cuisine) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Proficient with Italian Cuisine and Language
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!