Your new company
You will be joining a fast-growing specialist manufacturer in a central Hull location. In this role, you will work with their client base across the UK, EU and internationally. With the company in a strong growth position, this role offers excellent scope for career progression for a driven individual as well as the opportunity to work directly alongside the Directors of the company.
Your new role
In this role, you will be managing and coordinating the sales orders for your client base from initial query to delivery. With a strong attention to detail and a passion for delivering excellent customer satisfaction, you will take ownership by:
- Taking in orders
- Checking orders for discrepancies
- Liaising with the production team on timescales for production - highlighting bottlenecks and helping find resolutions.
- Communicating regularly with clients on updates on production and any delays
- Booking in deliveries with logistics companies, tracking and chasing that they are on time
- Producing and checking export documents for EU and International shipping (invoices, packing lists)
- Ongoing communication with the customers to update on order and delivery status
This role requires that you are an excellent communicator and problem solver, able to work collaboratively with wider teams and able to identify and help resolve issues.
What you'll need to succeed
3+ years of experience within customer service or administration
Ideally have experience of creating export paperwork (invoices and packing lists NOT customs documentation)
Background in shipping/logistics is highly desirable
Strong communication skills across all stakeholder levels
Strong attention to detail and problem-solving skills
Commitment to own career development
What you'll get in return
Salary negotiable up to £30,000 DOE
Excellent progression routes with aim to be in leadership team within 6-12 months
Strong on the job training and development
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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