Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
You will define the strategy and support the delivery of the Asia Pacific e-commerce experience from awareness through conversion to loyalty/ advocacy while also leading the cross domain product strategy in South East Asia. Areas of focus will be the continued evolution of shopping functionality, education and branding, searching & browsing, guest checkout and post purchase activities, partnering with the APAC e-commerce team to identify key opportunities to improve the guest experience. As we grow in SE Asia you will partner with regional leadership to create and execute a regional expansion and localization strategy. You will be supported by a group of centrally managed technology teams and external partnerships and contribute to and guided by overarching global and regional digital strategies. Cross functional collaboration is key to prioritization and success in this role, with cross functional partners representing a broad range of backgrounds and disciplines (technology, brand, creative, ecommerce and merchandising). Outside of day to day work you will partner closely with technology leadership team to drive macro change and evolution required to support you vision of the guest experience.
You are a strong leader who can prioritize well, communicate clearly and in a compelling manner, and who understands how to drive a high level of focus and excellence. People development, excellent listening, writing skills and strong technical competency are essential. This position involves regular communication with senior leaders on product strategy, execution, budget, status and risks.
A day in the life:
· Create human-centered and disruptive shopping experiences focused on the APAC guest
· Manage both internal and external partnerships on programs from concept-to-delivery to ensure that products and roadmap priorities meet customer expectations and needs
· Monitor & identify customer/stakeholder needs staying current on industry standards and trends and respond by adjusting user experience and product roadmaps
· Working with market leaders on developing techonolgy and guest experience roadmaps across the entire commerce experience
· Support investigation of initiatives in partnership with central functional, product & IT teams
· Support digital product design & development across central platforms
Qualifications:
· 3+ years of digital retail experience with an emphasis on delivering guest-facing applications or customer service applications
· Experience in core product management processes, including intake, prioritization, and technical discovery
· Basic understanding in SQL and other data analysis tools like Adobe Analytics, especially using for experimentation and statistical analysis
· Experience with Salesforce commerce and marketing platforms, both in implementing existing functionality custom
· Collaboration across multiple disciplines (engineering to brand) and locations (North America, South America, Asia and Europe)
· Proven track record of delivering and deploying large and complex products in an agile environment
· Strong experience in localization across Asia with a focus on SE Asia and South Korea
· Demonstrated experience representing APAC Region in diversity and inclusion strategies and programs
· Experience with digital technologies, media, e-commerce, payments, or subscription businesses
· Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
· Demonstrated experience in developing and delivering mulit-year product strategies and roadmaps across multiple domains and markets
Must haves:
· Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
· Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
· Communicates with honesty and kindness, and creates the space for others to do the same.
· Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
· Fosters connection by putting people first and building trusting relationships.
· Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
