Total 3 QA Specialist job vacancies in Customer Service category in Klang SGR

• Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
• Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
• Ensure the preparation of quotation time basis with sufficient details and follow up.
• Attend & assists indoor meetings with customer on related matter.
• Build and maintain excellent relationships with clients.
• Handling and understand customer's enquiry and respond accordingly.
• Liaise with customer on the daily basis for shipment arrangements.
• Coordinate with Operations on daily basis for shipment arrangement.
• Undertake any others duties as requested by department head or management.

- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.

- Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.

- Understand seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.

- Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities.
Good Team Player, independent and self motivated

-Candidate with INCOTERM knowledge is an added advantage.

-Able to work independently and under pressure with confident skill level

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave

• 與客戶聯絡整箱/拼箱/出口運輸安排、文件和查詢。
• 與海運承運人、運輸公司、倉庫和當地供應商協調裝運安排和交貨。
• 確保準備報價時間基礎並提供足夠的細節和跟進。
• 參加並協助與客戶就相關事宜舉行室內會議。
• 與客戶建立並維持良好的關係。
• 處理和理解客戶的詢問並做出相應的回應。
• 每天與客戶聯絡以安排出貨。
• 每天與營運部門協調裝運安排。
• 承擔部門主管或管理層要求的任何其他職責。

- 候選人必須至少擁有物流/運輸文憑/高級/高級/研究生文憑或同等學歷。

- 至少 2 年國際海運代理公司的工作文件和營運經驗。

- 了解海運整箱和拼箱文件（SI 到承運人以及運輸預警）、清關和國內運輸。空運經驗是額外優勢。

- 英語和馬來語流利，最好具備華語能力。
良好的團隊合作精神，獨立且自我激勵

-具有國際貿易術語解釋通則知識的候選人是一個額外的優勢。

-能夠獨立工作並承受壓力，並具有自信的技能水平

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 事假

For our Distribution Center in Port Klang Malaysia, we are currently looking for an Operations Support Specialist responsible to enable delivery of goods within the agreed lead time and quality, at the lowest possible operational costs, with the customer in focus and the total supply chain in mind.

Our Operations Support Specialist will:

• Secure operations in the warehouse are executed to meet excellence in operations and collaboration with the External Service Provider (ESP) and other relevant stakeholders (Customs, Supply Operations, Retailers, etc.).
• Coordinate and optimize inbound and outbound planning execution tasks to secure goods delivery within the agreed parameters.
• Support development and implementing the warehouse's mapping strategy, including picking activity to optimize efficiency and continuously improve in-warehouse processes, in collaboration with service providers.
• Follow up on activities of the ESP in the warehouse unit to achieve expected results and initiate corrective actions with the goal of improving service standards at the lowest possible costs.
• Update, follow up and communicate KPI’s (inventory, quality, efficiency).
• Support ESP to secure 100% compliance for export related activities in warehouse (labeling, fumigation).
• Contribute to improving and optimizing the local ways of working.
• Take part in global and local projects to find efficient and innovative ways to optimize the unit logistic process and systems.