Helpdesk Support Specialist (Mandarin Speaker)
Full-time
Junior Executive
Kuala Lumpur, Federal Territory of...
2 days ago
Requirements
Excellent written and oral communication skills in English.
Mandarin language is an added advantage.
Possess at least a Bachelor's Degree in Computer Science or relevant fields
Prior working experience as a...
Requirements
- Excellent written and oral communication skills in English.
- Mandarin language is an added advantage.
- Possess at least a Bachelor's Degree in Computer Science or relevant fields
- Prior working experience as a Customer Support Executive, Customer Support Specialist, or Customer Service Executive is preferred.
- Outbound call center experience is an added advantage.
- Fresh graduates with relevant internship experience can be considered.
- Customer-oriented attitude.
- Self-motivated, confident & innovative, resourceful and results-oriented.
- Excellent communication skills.
- Excellent problem-solving skills, ability to perform remote troubleshooting and
- provide clear instructions.
- Hands-on experience with Microsoft Office applications including Excel, Word and Powerpoint.
- Great team player.
Responsibility
- Answer inbound calls, emails, and chats from customers seeking technical assistance.
- Actively listen to understand the nature of the issue and gather relevant information.
- Diagnose and troubleshoot technical problems related to software, network connectivity, and other relating systems.
- Provide clear and concise instructions to guide users through resolving the issue.
- Utilise knowledge base resources and internal documentation to find solutions and best practices.
- Escalate complex or unresolved issues to the appropriate team member or department.
- Stay up to date with product and technology changes and communicate them to customers as needed.
- Ensure timely and effective resolution of issues reported.
- Maintain a positive and professional demeanor throughout all interactions.
- Contribute to improving the efficiency and effectiveness of the helpdesk operations.
- Collaborate with other team members to provide effective support to our customers.
- Document all interactions and resolutions for future reference.
- Follow established processes and procedures for resolving technical issues.
- Provide exceptional helpdesk service at all times.
Perks & Benefits
- Central location
- Nearby public transport
- Competitive salary and benefits package including standby allowance
- Annual leave, medical leave, etc.
- Medical Group insurance
- Opportunity to learn and grow in a dynamic environment.
- Chance to make a positive impact on employees and customers.
- Professional development opportunities.
- Regular team activities
- Open culture
PracBiz, established in 2003, is a pioneering B2B supply chain solutions provider to major retailers in Malaysia and Singapore. Our regional presence extends to three countries: Malaysia, Singapore, and China.
As a leader in the field of Supply Chain Management, we operate a Digital Transaction Management Platform that enhances efficiency by digitalizing trading communication. Here are some key aspects of our offerings:
- PracBiz Exchange (PBX): Our digital platform streamlines procurement processes, saving time, reducing errors, and improving relationships with trading partners. PBX adapts to various procurement workflows, including Direct Sales, Consignment Sales, and Quick Purchase/Van Sales.
- Automated Reconciliation: We automate the management and reconciliation of Purchase Orders, Invoices, Goods Receipts, and returns. This not only frees you from mundane tasks but also leads to cost savings by reducing paper usage and minimizing errors.
- Supply Chain Financing: Even during cash flow challenges, our platform enables growth through low-interest financing and easy qualification.
- Automated AR Collection: Ensure prompt collections and reduce Days Sales Outstanding (DSO). Payment is guaranteed before delivery.
Our track record spans diverse industries, including Healthcare and Personal Care. PracBiz empowers businesses to thrive by embracing digital solutions and achieving operational excellence.
For more information, visit our website.
