Retail Assistant (KLIA, KLIA 2, GENTING HIGHLAND PREMIUM OUTLET)
Full-time
Fresh/Entry Level
1 month ago
JOB TITLE: PROFESSIONAL PROMOTER (KLIA, KLIA 2, GENTING HIGHLAND PREMIUM OUTLET)JOB DESCRIPTIONS1. Customer Engagement:Greet and Assist Customers: Provide a warm welcome to customers and assist them in finding products or inf...
JOB TITLE: PROFESSIONAL PROMOTER (KLIA, KLIA 2, GENTING HIGHLAND PREMIUM OUTLET)
JOB DESCRIPTIONS
1. Customer Engagement:
- Greet and Assist Customers: Provide a warm welcome to customers and assist them in finding products or information.
- Provide Product Information: Explain features, benefits, and usage of products to help customers make informed decisions.
- Address Customer Queries: Respond to customer questions and concerns in a friendly and knowledgeable manner.
2. Sales and Promotion:
- Promote Special Offers: Inform customers about ongoing promotions and discounts.
- Upsell and Cross-sell: Suggest additional products or services that complement the customer's current purchase.
- Track Sales Performance: Monitor and report on sales figures and promotional campaign effectiveness.
3. Visual Merchandising:
- Display Products: Arrange and maintain attractive product displays to enhance visual appeal and attract customers.
- Update Promotional Materials: Ensure that promotional posters, flyers, and digital content are current and visible.
4. Marketing and Outreach:
- Participate in Events: Represent the store at promotional events, trade shows, and community activities.
5. Store Maintenance:
- Keep Store Organized: Ensure that the store is clean, well-organized, and stocked with products.
- Manage Inventory: Help with inventory checks and report any discrepancies or low stock levels.
6. Customer Feedback:
- Collect Feedback: Gather and record customer feedback and suggestions to improve store operations and customer satisfaction.
- Handle Complaints: Address and resolve customer complaints or issues in a professional manner.
- Work with Team: Collaborate with other team members and management to achieve
JOB REQUIREMENT
Skills and Qualifications:
- Strong Communication Skills: Ability to engage with customers aggressively and provide clear information.
- Sales Skills: Experience in sales techniques and a persuasive approach to promoting products.
- Customer Service Orientation: A focus on providing excellent service and creating a positive shopping experience.
- Attention to Detail: Ensure that displays and inventory are well-maintained and accurate.
- Flexibility: Willingness to work varied hours, including weekends and holidays if needed.
Educational Requirements:
- High School Diploma or Equivalent: Basic educational qualifications are often required, though some positions may prefer or require additional training or experience in retail or marketing.
Experience:
- Retail Experience: Previous experience in a retail or customer service role is often preferred.
- Promotional Experience: Experience in promoting Chocolate/Perfume/Cosmetics product can be advantageous.
BENEFITS:-
- Medical claim
- Product training provided
- Customer Service training provided
DR Group Holdings Sdn Bhd is a diversified group of companies with interests in Trading & Retail, Distribution and Manufacturing. At present, DR Group Holdings and group of companies is the one of largest travel retail operator in Malaysia with extensive network reach. Formed in 1980’s, the company has grown into the regional business in Malaysia, employing almost 800 employees in Central, Northern, Southern and East Malaysia region. DR Group Holdings Sdn Bhd is form by 27 subsidiaries, which are consistently playing a major role in the Travel Retail Business, by offering a wide range of quality products and extensive services. DR Group Holdings Sdn Bhd is a diversified group of companies with interest in Trading & Retail, Distribution, Property Investment & Realty, Manufacturing, Contract Services and Consultancy. At present, DR Group Holdings Sdn Bhd and group of companies is the largest travel retail operator in Malaysia.
History
Formed in 1980’s, the company has grown into the regional business in Malaysia, employing almost 390 employees in Central, Northern and Southern Malaysia region. DR GROUP HOLDINGS SDN BHD. Which venture in wide range of business such as chocolates, confectioneries, perfumes, duty free items, properties and complex management.
The company specialize in manufacturing chocolate products and distributing of local delicacies. It is the most versatile confectionery company in Malaysia. With the support of the local government agencies such as MATRADE, SMIDEC and Malaysian Cocoa Board, we are always searching for inspiring ways to excite our products with exotic ingredients and innovative packaging. At present, our company manufactured the Handmade Chocolate products, Panned, Molded & Enrobed Chocolates products are manufactured at Kota Damansara site. Product innovation is the main philosophy of our success. We provide special packaging and customized designs for our clients to help them stand out above the crowd. Our destination packs are very popular among the tourists as these products are ideal as gifts and souvenirs. The success of our chocolates is not just in its taste, it is a total experience where one discovers the chocolate’s attractive form, rich texture and enticing aroma.
Product & Services
Our core product and services are ;-
1) Imported chocolates
2) Branded perfumeries and skin care products
3) Chocolate manufacturing for export, local and OEM
4) Trading
5) Properties management