Total 14 Product Consultant job vacancies in Finance / Banking / Insurance category in Sydney

Challenge yourself to drive positive commercial outcomes and tailored reporting Partner with Customer’s Product & Service business unit to provide effective planning, analysis and advice Full time permanent position based at Mascot HQAt Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right.As Finance Business Partner – Product & Service, you will provide effective partnering, planning, analysis and advice on all financial aspects for the Customer Product & Service division ensuring sound financial management. With a commercial leadership focus this role will ensure the appropriate structures, initiatives and processes are in place to meet targets and drive continuous improvement.You’ll be accountable for:Managing the business unit budget, plan and forecastSupporting the development of business cases and providing critical input and commercial analysis for strategic decision makingPerformance reporting, linking financial and non-financial key performance…

Click here to view more detail / apply for Finance Business Partner – Product & Service

Posted: 05/04/2024 Closing Date: 20/04/2024 Job Type: Secondment Location: Sydney Job Category: Insurance Secondment role until February 2025 Operating Hours 8am – 8pm Monday to Friday and 9am – 3pm Saturday (flexibility is required) Work from anywhere in Australia! Beyond Bank Australia is one of Australia’s largest customer owned banks with a long and proud history of success, credibility and banking expertise. With branches across the nation, and employing more than 600 staff, Beyond Bank Australia creates financial wellbeing for individuals, families, businesses and communities. Job Description We currently have an exciting opportunity for an Insurance Consultant to join our dedicated Insurance team. We are looking for enthusiastic individuals who enjoy working in a busy, dynamic and team focused telephone environment. Reporting to the Insurance Sales and Service Manager, the successful applicants will provide a broad range of insurance services to customers through inbound and outbound telephone contact. Utilise your customer service and sales skills…

Click here to view more detail / apply for Insurance Consultant

You’re an experienced Trade Finance Product specialist  We are building innovative & sustainable Trade & Working Capital solutions for our clients Full time, permanent Sydney based roleSee yourself in our team:Commodities, Trade and Carbon (CTC) is a department of CBA’s Institutional Banking & Markets (IB&M) division and is responsible for the Group’s commodity, trade finance and carbon related activities. This covers physical trading, derivative markets and the full suite of trade finance products.Within the Trade Finance business, the product management team is responsible for the execution of a range of operational, strategic and business transformation initiatives. Working closely with Group and IB&M stakeholders, the team supports the growth of the CTC business by delivering; managing and supporting a range of innovative, trade finance and carbon products to meet the needs of our Institutional, Corporate and Business Bank customers.Do work that matters:Reporting to the Director Trade Product Management, this highly visible Product Management Associate Director role…

Click here to view more detail / apply for Associate Director Trade Finance Product

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

This role is integral to this is quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement
• Contribute to department and company projects as required
• Other ad-hoc duties as required.

The Australia Country Product Manager, VP reports to APAC Head of Product Management SVP. The Australia Country Product Manager is responsible for the development, implementation, enhancement and support of State Street’s asset servicing product, services, delivery channels from conceptual stages through research, development, marketing, training, sales programs, financial metrics, and the entire product life cycle in support of the products strategic goals and objectives.  The primary asset services products in scope are Accounting, Fund Administration and Regulatory Reporting offered out of Australia.   This role works with business and corporate partners to manage new product development and management in close coordination with global delivery and technology.   Why this role is important to us You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.   What you will be responsible for As Australia Country Product Manager, you will Understand the Australian market, competitive forces and client direction to make related product recommendations that ensure competitive positioning and grow market share, including the opportunity to introduce new adjacent offerings Stay current on regulatory changes in Australia to drive product updates and solutioning as appropriate and facilitate client communication Serve as State Street’s advocate in industry forums, showcase State Street’s thought leadership, drive and execute appropriate advocacy activities (i.e., Office Hours, Bulletins, etc.) Representing State Street in regulatory forums and working groups. Impact analysis of regulatory changes in Australia both through the client lens and State Street lens Maintain pulse on related service delivery results to drive product improvement Create forums internally and with clients to encourage idea sharing, innovation, collaboration and solutioning Collaborate and support commercialisation activities with Coverage, Relationship Management, Sales and Segment on new business opportunities to increase win ratio and gain market intelligence for ongoing product advancement Generation of comprehensive business cases for investment consideration, monitor approved cases for ROI attainment and ensure execution and delivery of approved cases Ensure effective product project portfolio governance to Maintain knowledge of all projects impacting the in-scope asset servicing products in Australia to consistently influence design decisions toward enterprise value Lead analysis and design efforts, translating requirements for development to ensure capability delivered is fit for purpose Ensure any market specific nuances is captured whilst delivering solution that is in line with global standards Impact execution from requirements gathering to production deployment including the operating model alignment with Global Delivery strategy Produce relevant Go-To-Market materials for internal and external consumption Work in close collaboration with other product leads in region/global in providing a holistic solution to clients   What we value These skills will help you succeed in this role: Global thinker and experience a plus Strong strategic view, with ability to quickly assess complex problems, prioritize key issues, and focus on relevant facts Proven ability to detect emerging trends, and encourage and make recommendations for creative change Ability to achieve results with the persistence and patience necessary to work effectively with a wide range of internal and external constituents Experience working with operational teams to create scale while maintaining a strong control environment Possess excellent communications skills within an organization and with clients Strong analytical, interpersonal, written, and oral presentations skills

Do you want to be part of something big?

We are on the search for 4 x Claims Specialists to start on 18 March 2024.

Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metricon and many other industry leading Australian companies. Together with our strategic partners, we want to make it easy for more Australians to protect their most important assets – their homes.

This isn’t your average customer service role. We’re looking for individuals with a self-starter mentality who want to be part of building the Honey brand. You bring the passion, we’ll bring all the training and support you need to get started.

*Please note, this is a Sydney based role. Only candidates currently located in Sydney will be considered*

What we're offering:

This a fantastic opportunity for individuals looking for a new career as part and to be part of an organisation changing the insurance industry and customer experience for the better.

A day in your (potential) life as a Claims Consultant:

• Responding to new and existing home insurance claim enquiries through a variety of channels (phone, web, email, etc.). 
• Educating customers on the Honey products and services. 
• Supporting our customers through their claim process efficiently. 
• Working with claims supply chain to get customers back in their pre-loss position quickly and easily.
• Gathering feedback from customer conversations and sharing opportunities for process and system improvement with the broader Honey Product & Engineering teams.
• Responding to customer complaints as they arise, and working with colleagues to improve internal processes.

Our ideal candidates possess:

• A passion for delivering an outstanding customer experience.
• The ability to work on a rotating roster between the hours of 8am - 7pm Sydney time.
• Experience in a customer facing role (Claims and Contact Centre preferred, however not essential).
• The ability to connect with customers, ask probing questions and identify the right Honey solutions to suit their needs.
• Great written and verbal communication with a high level of confidence communicating with customers through various channels.

What we're offering:

• A market leading salary. We want to achieve success together!
• Hybrid Working (and we mean it)! Some of our team work from home for most of the week, whereas others enjoy the face-to-face interaction and come in more frequently. We are genuinely flexible and encourage our team to work in a way that suits them.
• Training & Development from structured onboarding to bring you up to speed on everything Honey, to development opportunities based on your career goals, we provide you with a platform to launch your career.
• Performance Based Incentives. Our incentives are based on delivering exceptional customer outcomes, 5 Star customer ratings here we come!

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise.  Our cloud platform allows the procurement organization to engage and empower their employees, freeing themselves to focus on the most strategic matters.

We’re disruptive. ServiceNow is acquiring new procurement service management customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.

As a strategic member of our sales team you will have a major impact on our success. As an Source-to-Pay Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value.  Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential. 

What you get to do in this role:

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Source-to-Pay Operations solution
• Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of procurement operations management on the ServiceNow platform
• Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement
• Be willing to broaden your expertise as we continue to develop solutions for procurement services
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting procurement services
• Communicate with both business and technical decision makers
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Group team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Claims - Retail Income Protection team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will:

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The purpose of Rest’s Investment Product & Communication team is to grow member trust with simple connections to Rest’s Investments.

The primary purpose of this role is to provide effective and timely investment analysis and information, and support as Subject Matter Expert, to Rest Business Units and external stakeholders for the purpose of Rest’s investment, engagement, education, business development, marketing and communications effort.

Assist in ensuring the ongoing product integrity for the investment activities within Rest’s investment options, provide insight on competitor propositions and identify opportunities for Rest for future investment product initiatives.

The nature of the role will differ depending on the skillset of the successful candidate. However, the key responsibilities are likely to include:

• Being a conduit between the investment team and Rest’s internal and external stakeholders you will help create and develop key investment narrative on a regular basis, articulating investment themes across the portfolio and key developments in our responsible investment initiatives.
• Being a key point of contact for internal stakeholders with the investment team, you will help establish regular forums with peers in Rest business units for the conveying of investment updates, supporting marketing initiatives and providing educational content. 
• Prepare and update investment content in publications, presentations, and education and training materials for internal and external stakeholders. This includes investment related materials for sales presentations, investment updates, reports and investment data for members, employers, regulatory bodies, research and rating houses, and asset consultants.
• Review, prepare and provide Investments team sign-off for all relevant investment related materials as required in accordance with Rest’s due diligence procedures.
• Review, revise and prepare all investment related information in collaboration with Rest stakeholders across multiple mediums, such as, but not limited to: Product Disclosure Statements, annual reports, Rest website and intranet
• Understand competitors’ investment positioning and communications with a view of influencing the way Rest positions, engages and communicates investment information to both internal and external stakeholders.

• Hybrid working - 2 days in the office in Sydney  
• A secure full time and permanent job opportunity
• A generous company paid life insurance and super plan.
• Recognition and reward programs that acknowledge great work.
• Diverse business with multiple career pathways – we have over 30% internal mobility.

Job Description

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct.

Working in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will,

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

Finance Sales Consultant
Your new company
Join one of Australia's largest outsourced salary packaging that are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. Our client want to help people enjoy more of their income and would love to have you come along as their new customer service expert!
Your new role
As a finance sales consultant your key contribution will be to provide top notch service to new and existing customers. You will be a critical link between the company and its customers and make sure they are being appropriately looked after. This role is the true definition of sales through service. Some of your responsibilities include:

Nurturing leads and opportunities to convert to finance, sourcing and/or disposal of a vehicle, including providing lease quotations, assisting with credit applications, vehicle sourcing or liaising with external dealers
Providing exceptional customer service and education throughout the process to achieve strong NPS results
Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation
Meeting targets set for each KPI (including growth in transaction, customer satisfaction and compliance) on an ongoing basis

Your skills and experience

Your attitude is more important - they hire on culture and value career progression
Ideally you will have at least 1 year's sales experience - open to industry
Call centre experience is advantageous but not essential
You have the natural ability and desire to help others and are passionate about providing excellent service
Strong written and verbal communication skills should be second nature to you
You are known for your attention to detail, time management and resilience

Please note that we are also open to candidates on a Bridging Visa/Partner Visa for this permanent job opportunity.
Your benefits

Opportunity to earn uncapped commission
No weekend work - you will be working Mon - Fri between 8am - 5pm
Flexible working: work from home as well as from the office
An additional day of birthday leave + 2 volunteer days + 3 days over Xmas
Free coffee and a massage in the office once a month
Thorough on boarding and training with mapped out career progressions

You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!
Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on sandra.sadaka@randstad.com.au or on 0474 197 726.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Please click here to apply.

Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. 

Working in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will,  

• Independently manage a portfolio of claims end-to-end
• Active engagement of key stakeholders to deliver timely outcomes for customers
• Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
• Provide exceptional customer service including management of claims, communication and inquiries
• Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
• Participation in case conferences, peer case discussions, instructing third party service providers

This role is responsible for providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.  Key focus areas include conducting low to medium complexity claim reviews, thematic and emerging risk reviews across all lines of business to ensure compliance with company claim handling service standards, the aggregation of results, trend analysis and reporting of findings to claims management, along with administrative support to Quality Assurance Specialists and Team Managers, as required. 

 

Main Activities/Responsibilities

• Implementation of the TAL Quality Assurance Framework in line with risk management principles.
• Coordination of all activities aligned to Quality Assurance, identification of key trends and associated periodic reporting obligations.
• Promote a culture of risk management through constructive feedback and monitoring.
• Evaluate the effectiveness of claims systems, controls and practices to ensure alignment to the claims philosophy, policies and risk principles.
• Maintain relevant quality records as required.
• Manage processes and record keeping associated with the issuing of delegations of authority.
• Administrative support of the Quality Assurance platform.
• Maintaining current knowledge of life insurance guidelines, processes and policy changes. Ensure that Quality Assurance practices reflect industry best practice and TAL processes and policies, providing clear communication of each of these in a simple and accurate manner to team members
• Liaise with the Claims Governance team and TAL Claims Team Managers, to ensure quality controls are up to date and consistent with current policies.
• Works independently and in line with our values, to agreed standards and guidelines with a full practical grasp of systems, methods and applications.
• Develops key stakeholder relationships and manages expectations in order to ensure the best service is delivered to customers.
• Ensures standards are met and the governance framework adhered to in order to maintain service levels.
• Analyses Information and identifies areas of improvement to drive operational efficiency and continuous performance of service and to promote our culture and values.