Total 5 Office Administrator job vacancies in Selangor

RESPONSIBILITIES

• Process quotations, invoices, and other sales documents efficiently.
• Negotiate prices and terms with clients.
• Maintain and update CRM system to track sales performance.
• Follow up on inquiries and quotations promptly.
• Address customer feedback and complaints effectively.
• Manage debtors’ collections on a monthly basis.
• Prepare budgets and purchasing plans for management.
• Coordinate training arrangements with external trainers and team members.
• Develop and update business SOPs based on ISO standards.
• Run marketing campaigns for training, promotions, and events.
• Schedule and organize training logistics, including venue and materials.
• Coordinate HRD Claimable Course submissions with HRD Corp.
• Manage training submissions and approvals with government agencies.
• Coordinate logistics for training, meetings, and teleconferences.
• Assist in scheduling and coordinating training sessions.
• Communicate with participants before, during, and after courses.
• Provide technical support during virtual training sessions.
• Maintain documentation for training and certification programs.
• Gather feedback from trainees and trainers after each session.
• Ensure timely evaluation processes and prepare training reports.
• Collaborate with external trainers to maintain TMS quality.
• Support training development by preparing materials.
• Introduce SPS products and services to customers and prospects.
• Collaborate with team members on sales and marketing campaigns.
• Support activities or events based on client agreements.
• Establish affiliations with reliable institutes or training providers.
• Seek collaborations with government and international organizations.
• Attend SPS events, trade shows, or conferences as needed. 

REQUIREMENT

The following traits, skills, and attitudes encompass the essential qualities needed for a successful Training Coordinator role.

• Organizational & Time Management: Efficiently manage tasks, prioritize
  deadlines, and maintain order in work processes.
• Communication & Interpersonal Skills: Clearly communicate with clients,
  trainers, and team members, while actively listening and empathizing with their needs.
• Problem-Solving & Adaptability: Quickly identify issues, find practical solutions, and adapt to changing priorities and procedures.
• Customer Focus & Service Orientation: Provide exceptional service to clients, promptly addressing their needs and concerns.
• Tech Proficiency & Analytical Thinking: Utilize CRM systems and software proficiently, while analyzing data to make informed decisions.
• Proactive & Resilient Attitude: Take initiative, anticipate challenges, and
  bounce back from setbacks with optimism.
• Collaboration & Leadership Abilities: Work effectively within teams, guiding external trainers and colleagues towards common goals.
• Continuous Learning & Cultural Sensitivity: Stay updated on industry trends, regulations, and best practices, while respecting diverse perspectives and backgrounds.
• Confidence & Accountability: Approach tasks with confidence, take
  responsibility for outcomes, and maintain integrity in all interactions.
• Creativity & Resourcefulness: Think innovatively, utilizing available resources efficiently to develop solutions and approaches.
• Networking & Confidentiality: Build professional relationships with industry
  partners, while maintaining confidentiality of sensitive information.
• Qualification: Possess a minimum of SPM qualification

*SPS’s HQ is only 500m from the MRT Train Station*

Job Summary :

The General Administrator is responsible for supporting various departments within an organization by performing a range of administrative tasks. This role requires strong organizational skills, effective communication abilities, and the capacity to manage multiple tasks efficiently.

Key Responsibilities :

• Administrative Support: Provide comprehensive administrative support to the team, including managing calendars, scheduling meetings, and organizing events.
  
  
• Document Management: Prepare, organize, and store various company documents, ensuring all paperwork is up-to-date and readily accessible.
  
  
• Communication: Handle incoming calls, respond to emails, and liaise with clients and vendors to ensure all queries are addressed promptly and professionally.
  
  
• Data Entry and Record Keeping: Perform data entry tasks and maintain accurate records of company operations, financials, and other critical data.
  Office Management: Ensure office supplies are maintained, including checking inventory and ordering new supplies as needed.
  
  
• Reporting: Assist with the preparation of regular reports on expenses, office budgets, and other expenditures.
  
  
• Human Resources Support: Assist the HR department with the recruitment process, employee onboarding, and maintaining employee records.

Skills and Qualifications :

• Organizational skills: Excellent ability to organize tasks, documents, and schedules effectively.
  
  
• Communication skills: Strong written and verbal communication skills to interact with various stakeholders.
  
  
• Problem-solving skills: Ability to address issues promptly and find effective solutions.
  
  
• Attention to detail: High level of accuracy in all tasks, from data entry to managing schedules.
  
  
• Technical proficiency: Comfortable with office software, including MS Office Suite (Word, Excel, Outlook) and any specific database management or scheduling tools used by the company.

Educational Requirements :

A high school diploma is required; however, a bachelor’s degree in Business Administration, Communications, or a related field can be advantageous.

Experience :

Previous experience in an administrative role is preferred. Experience in the specific industry of the company may also be beneficial.

Perks & Benefits

• Personal leave
• Personal development opportunities

The primary responsibility of the Front Office Ambassador is for the management and upkeep of the front office.

Responsibilities:

• Act as a representative in attending to residents’ requests as well as the public’s complaints
• Carrying out the activities of the Front Office department which includes Reception, Reservations, Bell Service, and Transportation, in ensuring the smooth running of the front office
• To foster and maintain a close and productive working relationship with all relevant departments to ensure all residents are well taken care of
• To be able to up-sell room accommodation during high occupancy to maximize revenue
• To provide courteous and efficient service to all internal/external guests
• Ensure all complaints and requests are immediately resolved and followed through with relevant supporting departments
• To greet all residents/guests in a service-oriented manner
• To be familiar with the PMS and coordinate with IT Manager with periodical system maintenance
• To be responsible for assigning and blocking rooms for arriving guests
• Ensuring all allocated rooms are assigned according to requirements and ensuring no double allocation
• To check in guests in a prompt, efficient and smooth manner, ensuring they’re registered in accordance with Front Office policies and procedures
• To update guest particulars in the system accurately and clearly state the payment method
• To record in the logbook any unusual happenings and incidences and all-important matters still pending for follow-through actions
• To be responsible for the preparation of all the necessary material for the check-in of any guest
• To check all cashier transactions and balance all transactions before leaving. Any discrepancies must be reported to the Rooms Division Manager for correction
• To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed
• To carry out effective key control procedures
• To be responsible for the sufficient stock of all supplies, such as printing materials, forms, and stationery. To initiate replenishment as and when deemed necessary
• Constantly check on all forms of correspondence, such as messages/mail/parcels are promptly delivered
• Coordinate with the housekeeping department to solve room discrepancies
• To handle minor guest complaints and report to Superiors the nature of complaints and action taken
• To enforce and comply with Rules and Regulations stipulated in the Employee Handbook
• To attend to walk-in potential clients and conduct tours of the property

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Regular team activities
• Medical insurance

前廳大使的主要職責是管理和維護前廳。

職責：

• 充當代表，處理居民要求和公眾投訴
• 進行前廳部的活動，包括接待、預訂、行李服務和交通，以確保前廳部的順利運行
• 與所有相關部門建立並維持密切和富有成效的工作關係，以確保所有居民得到良好的照顧
• 能夠在入住率較高期間追加銷售客房住宿，以實現收入最大化
• 為所有內部/外部客人提供禮貌和高效的服務
• 確保所有投訴和請求立即解決並由相關支援部門跟進
• 以服務至上的方式迎接所有居民/客人
• 熟悉PMS並配合IT經理進行定期系統維護
• 負責為到達的客人分配和分配房間
• 確保所有分配的房間均按要求分配，並確保不重複分配
• 及時、有效率、順利地為客人辦理入住手續，確保他們按照前廳部政策和程序進行登記
• 準確更新系統中的客人詳細資訊並明確說明付款方式
• 在日誌中記錄任何不尋常的事件和事件以及仍待採取後續行動的所有重要事項
• 負責準備任何客人入住所需的所有材料
• 離開前檢查所有出納交易並平衡所有交易。任何差異必須報告給客房部經理以進行更正
• 有效更新和維護當前房間狀態，並在需要時通知上級
• 執行有效的關鍵控製程序
• 負責所有用品的充足庫存，例如列印材料、表格和文具。在認為有必要時啟動補貨
• 不斷檢查所有形式的信件，例如訊息/郵件/包裹是否及時送達
• 與客房部協調解決房間差異
• 處理輕微的客人投訴並向上級報告投訴的性質和採取的措施
• 執行並遵守員工手冊中規定的規則和條例
• 接待潛在客戶並參觀飯店

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 定期團隊活動
• 醫療保險

Job Brief:

Entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front Office Manager also compile reports for management, including occupancy reports and financial information.

Job Responsibilities:

• Operational

1. Ensure the Department operate successfully in accordance with the standard of the hotel.
2. Review with the Rooms Division Manager all daily V.I.P rooms, special guest rooms, long stay guest rooms for arrivals are blocked in advance and welcome amenities are appropriately ordered.
3. Conduct frequent and thorough inspections together with the Rooms Division Manager or Maintenance Manager in all areas of the Rooms Division.
4. Maximizes room sales and revenues for the hotel.
5. Ensures commercial management techniques of availability control are applied to achieve the maximization of room sales (revenue management in reservation).
6. Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management.
7. Ensures all Front Office team operate with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximization of revenue.
8. Ensures all Front Office team are aware of all room sales revenue targets and are kept informed of performance results and communicate targets and results frequently.
9. Adhere to company credit policies to ensure all revenue expected will be received.
10. Monitors competitor performance both past and future to ensure correct selling strategies are applied.
11. Keeps General Manager informed of any risk or opportunity in relation to the pre-set performance figures.

• Guest Service

1. Establish rapport with guests maintaining good customer relationship and handle all guest complaints.
2. Personally and frequently verify that guests check-in/out are receiving the best possible service. Ensure that all V.I.P / Long Stay are met during their stay together.
3. Schedules self to be in the operation during peak hours.
4. Maintains an up to date awareness of current promotions, policy changes and standard operations manuals.
5. Ensure thorough product knowledge of all outlets and departments by all Front Office team.
6. Pro-active in seeking guest contact and maintaining excellent guest relations.
7. Implement a guest recognition program and maintain a relevant guest database.

• Administration

1. Assists with the development and maintenance of a detailed Department Operating Procedures that reflects policies and procedures, work processes and standards of performance.
2. Ensures annual review to accurately reflect any changes.
3. Prepares and regularly update the Rooms Departmental Budget, in close cooperation with the Financial Controller, ensuring targets are met and costs are effectively controlled. Payroll and Productivity Management
4. Exercises efficient Payroll Management/Resource allocation through the establishment of multi-skilling and multi-tasking.
5. Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
6. Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Management.
7. Recruit, select and develop Front Office team to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
8. Delegate appropriately, duties and responsibilities to all direct reports ensuring standards of operation and safety are maintained.
9. Develop and assist with training activities focused on improving skills and knowledge.
10. Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.
11. Monitor employee morale and provide mechanisms for performance feedback and development.
12. Conduct annual Performance Appraisals providing honest and appropriate feedback.

• General

1. Attends and contributes to all Meetings as required.
2. Ensure all employees provide a courteous and professional service at all times.
3. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4. Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety.
5. Take an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback.
6. Ensure high standards of personal presentation and grooming.
7. Maintains positive guest and colleague interactions with good working relationships.
8. Exercise responsible management and behaviour at all times and positively representing the hotel management team.
9. Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office
• Good through knowledge of property management software (PMS) or hotel reservation software.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skills.
• A team player.
• Pro active
• Passion to serve
• Reliable
• High integrity
• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure.
• Excellent communication and proactive problem solver.
• Team player.
• Communicate effectively with all levels of employees.
• Equips and motivates employees to achieve predetermined goals.
• Personable and pleasant to deal with.
• Discreet, reliable, sensitive and diplomatic.
• Guest-driven, positive, friendly and approachable.
• Positive “can do” attitude and flexible approach – manages with humility.
• High degree of integrity.
• Strong leadership, nurtures and develops employees, encouraging innovation.
• Good personal grooming and personal presentation.
• Understands and respects local cultural, able to adapt to changing environment.
• Generates activity and seeks new challenges to improve work performance.
• Shows awareness of markets and ensures up-to-date knowledge of competitors.
• Demonstrates an awareness of new business opportunities and seizes and acts upon them.
• Is aware of financial issues such as profits and losses.
• Identifies opportunities to reduce costs using the most cost-effective methods.
• Makes sound decisions quickly under pressure.
• Takes calculated risks based on adequate information and analysis.
• Guides and coaches staff.
• Reconciles conflict and probes for information for more in-depth relevant information for decision-making.
• Analyses numerical data and all other sources of information.
• Produces new ideas and a rang of solutions to meet the demands of the situation.