Total 4 Fresh/Entry Level Occupational Health Nurse job vacancies in Bukit Jalil

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位描述

職責和責任

• 負責公司日常辦公室相關事務
• 能夠透過MYOB軟體學習和處理全套會計。
• 能夠處理日常會計工作（包括發票、付款、銀行對帳等）
• 能夠處理人力資源行政工作（例如薪資包括法定供款、維持出席、年假、處理員工索賠收據等）
• 協助招募活動（包括員工終止和離職面談、薪資和福利、培訓和學習以及其他人力資源活動）。
• 管理收入和支出帳戶。
• 根據財務狀況追蹤公司的財務狀況。
• 確保將所有相關文件正確填寫到相應的文件中。
• 協助行政任務。
• 管理客戶和供應商的帳單。
• 啟動並管理公司軟體（如MYOB、HR2000、VENUS等）
• 能夠與我們的高階管理人員打交道並合作。
• 管理層不時分配的任何其他臨時職責。

技能和態度

• 良好的團隊合作精神，按時間表或時間表工作。
• 優秀的英語口語及其他語言溝通能力和抗壓性。
• 良好的人際溝通能力和人員管理技能，能夠與外部（現場）員工和客戶建立工作關係。
• 展示電腦系統知識。
• 準確的數據輸入技能（字母和數字）。
• 獨立且良好的溝通者。
• 有組織且細緻。
• 具有強烈的責任感、緊迫感和紀律。

要求

• 可以立即開始
• 願意前往武吉加里爾地區
• 願意學習
• 請向我們提供您更新的履歷和準確的電話號碼，以便我們更方便地與您聯繫

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

Job Description 

Duties & Responsibilities

• Responsible for the company day-to-day office related matters
• Able to learn and handle full set of accounting via MYOB software.
• Able to handle day-to-day accounting works (including invoicing, payments, bank reconciliation and etc.)
• Able to handle HR administrative works (eg. Payroll include statutory contribution, maintaining attendance, annual leave, handling staff’s claims receipt and etc.)
• To assist in recruitment activities (including termination & exit interview of staff, compensation & benefits, training & learning as well as other HR activities).
• Managing income and expenditure accounts.
• Keeping track on the company’s finances based on financial status.
• Ensuring proper filling of all relevant documents into respective files.
•  To assist with Administrative tasks.
• Managing client’s and supplier’s billing.
•  Initiating and managing the company’s software such as MYOB, HR2000, VENUS & etc.)
• Able to deal and work with our Top Management.
• Any other ad-hoc duties assigned by the Management from time to time.

Skills and Attitude

• Good team player and work to timeline or schedule.
• Excellent oral English and other language communication skills and ability to work under pressure.
• Good interpersonal skills and people management skills, with ability to build working relationship with external (field) staff and clients.
• Demonstrated knowledge of computer systems.
• Accurate data entry skills (alpha and numeric).
• Independent & Good communicator.
• Organized & Meticulous.
• Possess a strong sense of responsibility, urgency and discipline.

Requirement

• Can starts immediately
• Willing to travel Bukit Jalil area
• Willing to learn
• Please provide us your updated resume and accurate phone number to easier for us to contact you

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會