Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

 

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

As a Customer Care Expert, you will:

• Provide Wix users with technical solutions via e-mail, Chat and phone

• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction

• Develop and maintain positive customer relations and satisfaction

• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

• Work with all other departments and product teams, and liaise with them about our users’ needs

Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Korean (both written and spoken) as this role is required to liaise with Korean speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficient in English and Mandarin(both written and spoken) as this role is required to liaise with Mandarin speaking clients.

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Korean language expertise: Able to read, write and converse in Korean.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Company:

Marsh

Description:

Marsh is seeking candidates for the following position based in the Bucharest or Cluj-Napoca office:

Call Center Agent, Bulgarian speaker

What can you expect?

• Working for the world’s leading insurance broker and risk adviser

• A clear career development path

• An enthusiastic and passionate team who will support you

• Continuous on the job training

What is in it for you?

• An unique opportunity to work with clients and colleagues globally

• Work with a multinational and multilingual community in an energetic environment

• Be part of a management group focused in people’s development, process improvement and cross-team collaboration

• Full-Time (working hours 9.00-18.00)

• Possibility to work from home, hybrid model (3 days at the office, 2 days at home)

• Indefinite (permanent) contract

• Attractive benefits package (medical insurance, life insurance, travel insurance, birthday leave, meal tickets and others)

• Endless learning opportunities

We will count on you to: 

• Claim management for mobile phones and other electronic devices, by: taking over and making calls and providing the necessary information in order to solve the open files; administrative activities regarding the registered claims

• Registration in the system of claims endorsed by customers

• Reception and verification of documents

• Receiving and drafting correspondence (emails)

What you need to have: 

• Experience in call center/customer service or similar support

• Fluency in Bulgarian and Romanian language

• Strong verbal and written communication and negotiation skills

• Proficiency in Outlook, MS Excel and Word

• Detail oriented and skilled in problem solving

• Resourceful and creative thinker

• Works independently and collaboratively in a fast-paced environment with a high degree of accuracy

• Dynamic person with a team spirit, perseverance, resistance to stress

What makes you stand out:

• Comfortable and motivated to work in a well-structured organization

• Enthusiastic personality and willingness to learn

• Ready to play a leading role in helping cross functional teams collaborate and achieve challenging goals

• Focused on the importance of getting down to the detail of how things work

• Great communicator and a team player

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Company:

Marsh

Description:

Marsh is seeking candidates for the following position based in the Bucharest or Cluj-Napoca office:

Call Center Agent, Hungarian speaker

What can you expect?

• Working for the world’s leading insurance broker and risk adviser

• A clear career development path

• An enthusiastic and passionate team who will support you

• Continuous on the job training

What is in it for you?

• An unique opportunity to work with clients and colleagues globally

• Work with a multinational and multilingual community in an energetic environment

• Be part of a management group focused in people’s development, process improvement and cross-team collaboration

• Full-Time working hours, 8 hrs/day

• Possibility to work from home, hybrid model (3 days at the office, 2 days at home)

• Indefinite (permanent) contract

• Attractive benefits package (medical insurance, life insurance, travel insurance, birthday leave, meal tickets and others)

• Endless learning opportunities

We will count on you to: 

• Claim management for mobile phones and other electronic devices, by: taking over and making calls and providing the necessary information in order to solve the open files; administrative activities regarding the registered claims

• Registration in the system of claims endorsed by customers

• Reception and verification of documents

• Receiving and drafting correspondence (emails)

What you need to have: 

• Experience in call center/customer service or similar support

• Fluency in Hungarian and Romanian language

• Strong verbal and written communication and negotiation skills

• Proficiency in Outlook, MS Excel and Word

• Detail oriented and skilled in problem solving

• Resourceful and creative thinker

• Works independently and collaboratively in a fast-paced environment with a high degree of accuracy

• Dynamic person with a team spirit, perseverance, resistance to stress

What makes you stand out:

• Comfortable and motivated to work in a well-structured organization

• Enthusiastic personality and willingness to learn

• Ready to play a leading role in helping cross functional teams collaborate and achieve challenging goals

• Focused on the importance of getting down to the detail of how things work

• Great communicator and a team player

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

CyberScout (a TransUnion Company) is seeking a French/Arabic Speaking Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.Fluent in French, Arabic and English (Must be fluent in all 3)
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Manage customer and client expectations
Act as point of contact for customer, client and internal experts
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates

At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus our benefits package comes with:



We’re
happy to talk flexible working
. We
operate
a hybrid model allowing you to explore the balance of work
and hours
from home
and/
or from our offices in Leeds or London
.






As well as a
n excellent
salary and bonus scheme
or commission scheme (if joining our sales teams)
our benefits package

comes
with
:






26 days’ annual leave + bank holidays (increasing with service)





G
lobal paid wellness days off

+

a bonus day off to celebrate your birthday




A
generous contributory pension scheme
+

access to the TransUnion Employee Stock Purchase Plan




P
rivate health care
+


a variety of physical,
mental
and financial fitness wellbeing programmes such as access to mindfulness tools




Access to our diversity forums and communities so you can get involved in causes close to your heart







TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.


We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.




Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.



Additional support:

At TransUnion,
w
e’re

committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us,
y
ou’re

not just joining a team,
y
ou’re

becoming part of a community that celebrates differences and embraces equality. We understand that everyone has
d
ifferent needs
,
which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.



We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

 #LI-Hybid

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

CyberScout (a TransUnion Company) is seeking a French/Arabic Speaking Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.

What You'll Bring:

• Fluent in French, Arabic and English (Must be fluent in all 3)
• Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
• Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
• Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
• Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
• Manage customer and client expectations
• Act as point of contact for customer, client and internal experts
• Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
• Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
• Communicate clearly to customer the services and support offered
• Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
• Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates

Impact You'll Make:

At TransUnion you will be joining a friendly, forward thinking global business.  

As well as an excellent salary and bonus our benefits package comes with: 

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London. 

TransUnion – a place to grow: 

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying.  We are open to exploring training and development opportunities for the right candidate to ensure you are successful.

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
 

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond.  If the role is advertised as full time, don’t let this stop you from applying.  Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support: 
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting ukrecruitment@transunion.com.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. 

 #LI-Hybid

TransUnion Job Title

Specialist I, Customer Support Operations

Job Description

Executive, Customer Happiness ( Korean Speaker )

We are a travel-tech company, the world’s best low-cost airline for 14 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of Korean and Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Thai language expertise: Able to read, write and converse in Thai.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Korean language expertise: Able to read, write and converse in Korean.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

, Poland

Job Family Group:

Commercial and Retail, Finance

Worker Type:

Regular

Posting Start Date:

Business unit:

Experience Level:

Early Careers

Job Description:

If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Success team! 

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

, Poland

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

Business unit:

Experience Level:

Early Careers

Job Description:

-

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

24WD75290

Job Description: Customer Success Manager - Named Accounts

We are seeking a customer-centric individual to join our team as a Customer Success Manager (CSM) for our named accounts. As a CSM, you will ensure the success and satisfaction of our key customers, driving their adoption and expansion, contributing to their long-term retention and growth. You will report into the Manager of Customer Success and work in a hybrid environment.

Responsibilities:

• You will develop a deep understanding of our customers' business goals, objectives, and challenges to effectively guide them towards achieving success with our products and services.
• You will be the main point of contact and trusted advisor for our named accounts, building strong relationships with key stakeholders and decision-makers.
• Proactively engage with customers to understand their needs, provide product education, and offer strategic recommendations to drive adoption.
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless onboarding, implementation, and ongoing support for our customers.
• Conduct regular business reviews and performance assessments to track customer satisfaction, identify areas for improvement, and develop action plans to address any issues or concerns.
• Be an advocate for our customers within the company, championing their needs to influence product roadmap and enhancements.
• Monitor customer health metrics, usage patterns, and engagement levels to identify opportunities for upselling, cross-selling, and expansion.
• Stay up-to-date with industry trends, best practices, and competitive landscape to provide strategic insights and recommendations to our customers.

Qualifications:

• 3 year of of professional working experience in customer success, account management, or a similar customer-facing role
• Strong interpersonal and communication skills, with the ability to build trust with customers at all levels.
• Excellent problem-solving and a data-driven mindset to interpret customer metrics and make informed decisions.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to work independently, manage multiple priorities

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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