About The Role
Are you an organised individual, with a passion for delivering excellent customer service? If so, we want to hear from you.
As a Planner, you will be the first point of contact for planning and scheduling all repairs. You will enjoy working with our customers, to ensure they are given a high level quality service with excellent customer care.
This is an exciting and fast paced opportunity. In the last year the Planning team scheduled 5,500 jobs classed as priority number 1 and 16,000 for responsive repairs – in which case, you should have forward thinking and problem solving skills.
On a day to day basis, you will spend a lot of your time on the phone, liaising with colleagues and scheduling all resources efficiently. Experience in a similar role is not essential as full training will be given. The most important thing is that you have excellent decision making skills and put customer service at the heart of everything you do.
This role is being offered on a full time, permanent basis and will be based in our Exeter office.
About The Candidate
To be a successful Planner, you will have the skills, knowledge and experience required for a Level 1 - Team Member role, along with the below role specific requirements:-
- Knowledge/experience in a customer repair role (social housing, retail or other).
- Experience in interpreting data and providing suitable outcomes with good data analysis and input skills.
- General understanding of responsive repairs or similar. (D)
- Experience of using a scheduling tool to plan works. (D)
- Experience of using resource scheduling software such as Xmbrace, OptiTime / DRS. (D)
- Experience of using databases such as Capita / 1st Touch. (D)
- Ability to diagnose responsive repairs.
- Able to work under pressure and take a flexible and adaptable approach in order to meet customer and business needs.
- Ability to work with own initiative.
- Ability to keep the customer in mind at all times.
You do not need previous experience in a similar role (but if you have, that would be brilliant) - this is a busy role, where every day is different so you should be prepared to throw yourself in and learn as you go.
You may have experience in: Maintenance Scheduler, Reactive Repairs Planner, Scheduler, Diary Management, Customer Services, Administrator, Coordinator, Social Housing, Housing Association.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
