Total 26 Marketing Specialist job vacancies in Pasir Gudang

Introduction:

Join us at Bob the Baker Boy, where our love for artisan baking meets modern innovation. We’re a family-like team committed to delivering delightful baked goods made with honesty and heart. As we nurture our online community, we’re on the lookout for an E-commerce Marketing Specialist to help us sweeten our online sales and strengthen our connections with customers. Your role will be essential in using data-driven strategies to meaningfully grow our e-commerce revenue and deepen our brand relationships.

Key Responsibilities:

•⁠ ⁠*Strategy Development:* Design and implement down-to-earth digital marketing strategies that resonate with our brand ethos and meet our sales goals.

•⁠ ⁠*Performance Marketing:* Oversee PPC, display ads, and retargeting campaigns on platforms such as Google Ads, Facebook, Instagram, ensuring they speak our language and reach the right folks.

•⁠ ⁠*SEO/SEM:* Tweak our website and its content to improve visibility and organic reach, keeping it friendly and accessible.

•⁠ ⁠*Email Marketing:* Craft email campaigns that feel more like news from a friend, aimed at welcoming new customers and keeping the regulars coming back.

•⁠ ⁠*Analytics and Reporting:* Regularly dig into campaign data with tools like Google Analytics to uncover actionable insights that keep us on track.

•⁠ ⁠*Content Creation:* Team up with our content creators to whip up engaging, honest content that reflects our brand and attracts more visitors.

•⁠ ⁠*Market Research:* Keep an ear to the ground for the latest in e-commerce trends and competitor activities, making sure we stay relatable and competitive.

•⁠ ⁠*Customer Journey Optimization:* Make sure every step of the online shopping experience is as pleasant as visiting our bakery.

•⁠ ⁠*Stakeholder Collaboration:* Work closely with all areas of our business, from IT to customer service, ensuring we’re all singing the same tune and delivering warmth in every interaction.

Key Performance Indicators (KPIs):

•⁠ ⁠*Revenue Growth:* Meet and surpass monthly and yearly e-commerce sales goals.

•⁠ ⁠*Conversion Rate Improvement:* Boost the e-commerce conversion rate through genuine and thoughtful enhancements.

•⁠ ⁠*Customer Acquisition Cost (CAC):* Keep an eye on costs, striving to bring new customers aboard affordably.

•⁠ ⁠*Customer Retention Rate:* Foster loyalty and encourage repeat visits with engaging and heartfelt marketing.

•⁠ ⁠*Traffic Growth:* Increase site visits through a mix of organic and paid efforts that reflect our friendly approach.

•⁠ ⁠*ROI on Marketing Spend:* Ensure every dollar spent returns maximum value to our business and community.

•⁠ ⁠*Email Campaign Performance:* Improve engagement with emails that customers actually look forward to.

•⁠ ⁠*Social Media Engagement:* Build stronger bonds and engage more deeply with our social media family.

Requirements:

•⁠ ⁠Bachelor’s degree in Marketing, Business Administration, or a related field.

•⁠ ⁠At least 3 years of experience in e-commerce marketing, ideally within the food and beverage sector.

•⁠ ⁠Skilled in using digital marketing tools and platforms, including Google Analytics, AdWords, and major social media sites.

•⁠ ⁠A knack for analyzing data and using those numbers to tell stories and solve problems.

•⁠ ⁠Excellent communication skills, with a flair for speaking “human” rather than “marketing.”

•⁠ ⁠A creative mind, seasoned in dreaming up initiatives that drive genuine growth.

Why Join Us?

•⁠ Company with Clear Direction, Alignment and Core Values

•⁠ ⁠Company that cares for your welfare and employee's fulfillment

•⁠ ⁠Regular company outings, celebrations and cake credits

Key Responsibilities & Tasks

• Generate demand and accelerate pipeline through effective planning and execution of marketing activities, programs and campaigns including the relevant use of account-based marketing data-driven marketing, inside marketing, digital marketing, events, and more. Enable sales by providing highest impact of all push and pull marketing channels. Look beyond return on investment of own activities and work across the entire marketing organization to assure optimal return on marketing investment for SAP.
• Strategy Execution - Understand how to translate business strategy and objectives into effective marketing execution tactics. Be fully trained to ensure brand, quality, consistency, and compliance and promote these aspects within all related demand generation and nurturing activities. Develop a sense of how to build a balanced set of marketing activities across all pipeline stages including acceleration and close activities as required.
• Demand Management - Understand the goals, objectives and processes involved in successful demand management. Facilitate collaboration with key sales and business stakeholders to increase impact of marketing. Seek to improve lead quality, secure higher conversion rates, and optimize related campaign processes for improved future execution.
• Data and Performance Management - Focus on execution and speed to market to independently document campaign execution and lead management activities in the system of record, including data segmentation tools, CRM, reports, dashboards and scorecards.
• Market Research/Analysis - In preparation for successful tactic execution, understand the market, competitive landscape and target audience, how to segment and adapt messages, and to optimize campaign tactics.
• Agency Management - In compliance with SAP procurement policies, identify, engage, and contract suitable (internal/external) agencies to manage respective projects, including related budget and cost.
• Field Enablement - In consistent alignment with sales and business stakeholders, understand the role of stakeholder management in the development of effective marketing tactics and assets. Brief and align with internal stakeholders in order to optimize leverage and impact of planned marketing activities.
• Customer Service and Relationship Management - In line with the marketing vision, maintain a high level of customer focus in order to create a valuable end-to-end customer experience throughout the entirety of marketing lifecycle. This includes a good understanding of how to service inquiries, resolve problems, respond to direct customer requests (especially in local markets or for events), and more.
• Channel & Ecosystem - Understand the importance of different routes to market in order to leverage channels and ecosystem to optimize impact and reach of respective marketing tactics. Consider how to expand the reach of campaigns as well as respective budget optimization through other revenues.

Experience & Language Requirements

• Minimum 5-8 years of marketing experience, with minimum 3-5 years in marketing execution > Working in a multi-national company preferred > Experience in/with sales > Experience in B2B or B2C marketing > Experience in the Tech industry is a bonus > Project management (small to medium-scaled projects) > Working in a team environment Education
• Bachelor's degree or equivalent required
• Fluent in English

Are you passionate about social media and fascinated by everything ergonomic, from standing desks and ergonomic chairs to monitor arms and desk accessories, and beyond?

We're seeking talented Digital Marketing and Graphic Design Specialist to champion our line of ergonomically designed products. If you excel at creating captivating content, elevating brand visibility, and are passionate about staying abreast of social media trends, we'd love to connect with you!

In this role, you'll spearhead ULTi's marketing efforts, responsible for crafting digital marketing strategies and engaging in design work to bolster our social media footprint. You'll receive mentorship and guidance from management to enhance ULTi brand recognition in both local and global markets for ergonomic furnishings and standing desks.

Responsibilities:

• Craft, create, and implement digital marketing strategies across multiple platforms, from social media to email campaigns, ensuring a comprehensive approach.

• Strategize and maintain the company's social media presence, including launching targeted online ads on platforms like Facebook, Instagram, Google, TikTok, and our Official Website.

• Curate and supervise social media content, including both organic posts and video campaigns, with a focus on driving engagement and brand visibility. This includes managing paid social campaigns when needed.

• Contribute to the design of various marketing materials, such as brochures, posters, and digital assets, aimed at promoting our products and services effectively.

• Participate in copywriting efforts for publishing purposes, ensuring consistent messaging and brand voice.

• Develop, update, and manage our websites to ensure they reflect our brand identity and offerings accurately.

• Create diverse digital marketing collateral, including graphics, flyers, banners, landing pages, and videos, to support our marketing initiatives.

• Undertake additional tasks as assigned by management, adapting flexibly to evolving needs and challenges.

Skills and Qualifications:

• Minimum of 2 years of hands-on experience in digital marketing.

• Prior experience/exposure to graphic design and web design is essential.

• A diploma or degree in Marketing or Mass Communications is preferred.

• Proficiency in essential tools such as Facebook Business, Facebook Ads Manager, and Google Analytics is required.

• Advanced skills in Adobe Suites including Photoshop, Illustrator, Premiere Pro, After Effects, Lightroom, InDesign, and Canva.

• Exceptional written and oral communication abilities are necessary.

• Demonstrated ability to create and deliver impactful content.

• Experience in building and managing paid social campaigns, with expertise in lead generation and audience retargeting.

• Strong team player with a proactive learning attitude and the ability to work independently.

What's We Offer:

• A competitive salary along with performance-based incentives.

• An engaging and supportive team environment.

• Employee discounts

If you believe you're a suitable candidate for this role, we'd love to hear from you! Please apply directly by clicking the button below.

Kindly include both your CV and a cover letter detailing your motivation for joining us, along with your availability and salary expectations.

Senior Specialist, Product Marketing - Brand Memory

Samsung Electronics Singapore

This is a newly-created product marketing position, responsible for the overall P&L of Brand Memory product category, driving product management and marketing planning across Singapore and a few regional markets.

• Responsible for product management and marketing planning to drive product awareness, adoption and sell out activities
• Work closely with Business Development Managers on customized promotion and demand planning to drive the market share and manage brand memory portfolio to achieve the sales targets
• Analyze category trends, competitive landscape and conducting regular competitor product benchmarking to ensure market leadership
• Track offline / online presence to ensure product is well-represented in all touchpoints
• Plan product roadmap, pricing strategy with HQ and communicate to all internal stakeholders and external customers
• Planning with various functional teams (Key Account Managers, Marketing and SCM) to drive sell out and execute co marketing campaigns with channel partners
• Work closely with internal stakeholders including SCM, Operation, Finance, Sales and Service team to ensure smooth delivery of product sales and services
• Assist in preparation of weekly & monthly reporting to headquarter & senior management team
• Ensure proper marketing spend and sales deductions through effective management of P&L

Requirements:

• Degree holder with 3-6 years of relevant product marketing or product planning working experience in a similar role with sales targets
• Strong in Microsoft Excel, possess excellent analytical and problem solving skills
• Strong project management skills to manage wide range of programs and stakeholders
• Strong communication and interpersonal skills
• Results-oriented and meticulous. Matured individual, able to deal with stress and fast paced environment

ArcadeXR is an arcade experience company that connects people with games. We’re building an arcade experience ecosystem that consists of physical arcade games, consumer and location-based VR games and experiences, and other exciting arcade-based titles that connect, engage, and delight players across physical and virtual worlds.

We have launched our consumer VR title, Arcade Legend on Quest, and an innovative new digital arcade concept Arcade.Online | Play Real Arcade Games Online .

A creative space with software, art, electronics, and mechanical devices all being developed side-by-side, our studio is a hive of activity that rewards curiosity and appeals to the inventive.

As our Marketing Designer, you would be responsible for creating and developing visual brand assets for use in our advertising, promotion, and online presence. You would apply your creativity and design skills to generate enticing, memorable collateral that aligns with the identity of our brands and appeals to their target demographics. If you're passionate about visual design and marketing, this is an exciting opportunity for a highly rewarding role.

Responsibilities

• Collaboratively lead visual design processes and provide strategic input for marketing initiatives
• Develop effective, high-quality advertising creative in video, animation, and still formats
• Collaborate with the Marketing and Development teams to create compelling and engaging social media content
• Design interactive landing pages, and other web content
• Create short form video content, including reels, social videos, and gifs
• Utilize critical thinking to ensure that copy, graphics, layout, and other variables align with project goals

Skills

• Strong communication and strategic thinking skills
• A great eye for design, layout, typography and color selections
• Expert in Adobe Creative Suite

Qualifications

• Degree in art, graphic design, or related field
• 5+ years experience in marketing design or related fields

Besides working with an awesome team, in an arcade, and making games, we also offer:

• Competitive salary
• Private medical, dental, and life insurance coverage
• Flexible working hours
• Finish work early every Friday afternoon for social drinks and games
• Work in a dynamic, creative arcade/workspace
• Team events – Being a part of the out-of-home entertainment industry, we like to have frequent team events and enjoy what the industry has to offer

ArcadeXR is a company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.

A fast growing alternative protein company that is tranforming the future of food is here in SINgapore.

we need a dynamic sales and marketing person who can:

- handle SEO

- design ads and poster

- handle sales admin

- printing of collaterals

- sales kit preparation

- handle packaging design and printing

Must be able to design, and be able to handle ADOBE, PHOTOSHOP, and other software.

Fresh Poly graduates welcome.

Required Skills:-

Visual Communication

- Proficiency in graphic design software such as Adobe Photoshop, Illustrator, or Canva.-Basic understanding of design principles, typography, color theory, and layout techniques to create visually appealing graphics for marketing materials.

Video Editing

- Experience with video editing software like Adobe Premiere Pro or similar platforms to produce high-quality marketing videos.

Animation

- Basic knowledge of animation principles and software like Adobe After Effects to create animated elements in videos or standalone animations.

Creativity and Attention to Detail

- Ability to generate innovative ideas and maintain attention to detail to ensure high-quality output.

Communication Skills

- Strong verbal and written communication skills to collaborate effectively with team members and comprehend project requirements.

- To work closely with the team to conceptualise and execute various marketing campaigns that support marketing goals-provide support for other marketing initiatives such as events and publications.

Time Management

- Capability to prioritize tasks and manage time efficiently to meet deadlines in a dynamic environment.

Please indicate your availability and expected salary in your CV.

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

Position Overview

As a data-driven Marketing manager in Lifecycle Marketing team, you will join the team that designs and delivers digital engagements across the customer lifecycle, reporting to Sr. Manager Lifecycle Marketing (APJ), hybrid, or onsite. Our team owns/creates/activates impactful marketing strategies, to promote adoption, engagement, and renewal rates, through owned touchpoints and in-product experiences. You will own and activate a series of marketing strategies/projects, to improve the digital post purchase experiences of customers, across varied products of Autodesk, and across all markets in APAC, Japan, and some global markets. You will partner with regional & global Customer success teams and other cross functional stakeholders, to ensure the marketing activities are aligned with the business goals.

Responsibilities

Strategy & Activation

• Develop comprehensive lifecycle marketing projects that improve engagement, satisfaction, and retention, across APAC, Japan, and some global markets
• Partner with regional & global cross-functional stakeholders (customer success, operations, data, product, and engineering), to ensure seamless customer journey throughout the lifecycle

Ownership

• Manage digital post-purchase projects end to end, as a strategic lead and project manager, identifying opportunities and implementing improvements along the way
• Turn insights into go-to-market initiatives, through orchestrated digital experiences, email campaigns or experiments
• Examine existing experiences' effectiveness against core metrics, suggest A/B tests, to drive improved impact on engagement and renewal rates

Measurement & Reporting

• Define and track goals for lifecycle marketing initiatives
• Analyse campaign performance and customer data to identify trends and inform future opportunities
• Prepare insightful reports and presentations to communicate results to stakeholders and senior leaders across the globe

Minimum Qualifications

• Overall 10 years with minimum 5+ years in Marketing / Lifecycle marketing / Customer Experience Management or related experience, from B2B, SaaS background
• Experience implementing data-driven marketing strategies, based on customer behaviour and product usage insights, towards adoption and engagement
• Demonstrated experience working across marketing functions, collaboratively with APAC, Japan and global stakeholders from customer success, operations, data, product, and engineering teams
• Experience working with marketing automation platforms, Journey Orchestration, and customer data platforms
• Excellent at interpreting data, insights, and reports

The plant in Singapore (located in Jurong Island) is new and combines monomer and polymer productions. It is the result of exceptional investments and aims to support strong demand from the customers in Asia.

We are inviting passionate individuals to COME and JOIN us. Be part of our team, ARKEMA! We are seeking a self-driven team player with excellent communication skills and able to work independently with minimum supervision, equipped with excellent data collecion and analysis skills and attentive to details.

OBJECTIVES

• Comply with company quality assurance standards,
• Coordinates external and Internal Non conformance System,
• Document and track quality issues to identify trends and areas for improvement,
• Upkeep Lab Quality KPI including monthly reports,
• Creates a comprehensive monthly, quarterly and yearly overview of non-conformances; determining trends and insights.

MAIN JOB RESPONSIBILITIES

QUALITY (50%)

• Support implementation of quality assurance procedures and policies,
• Mange document system for QA&QC,
• Manage quality master data in SAP and release of products,
• Manage Laboratory Information Management system (LIMS),
• Provide training and support to employees on quality procedures and standards,
• Collaborate with cross-functional teams of the plant to identify quality improvement opportunities and ensure timely resolution of issues,
• Conduct internal audit to assess compliance with quality standards and regulatory requirements,
• Ensure readiness for Quality audit (internal and external),
• Continuously improve the effectiveness of the quality management system.

PRODUCT SUPPORT (30%)

• Provides the voice of the customer (VOC) as needed to ensure customer satisfaction and is the site quality contact for customer quality representative,
• Manage quality customer requests,
• Leads and/or participates in customer audits (including corrective & preventive action plan follow up),
• As a support to Sales and BD teams, leads complaints investigation based on complaint severity & customer requirements, up to and including containment processes and corrective and preventive actions (CAPA). The goal being to provide a timely, effective, response to the customer, utilizing various root cause analysis methodology (8D,5 Why etc.),
• Coordinate main MOC with customers: Packaging changes, RM changes, new assets homologation plan set up (internal / external) and execution follow up,
• Leads establishment & maintain of Customer Specifications ensuring plant capabilities are taken into consideration,
• Leads or provide support Io ensure product certification as needed,
• Assist Process team and Production team to master product quality, to homologate new raw material and new packaging,
• Maintain Raw Material Specifications,
• Hold responsibility & manage product orientation and/ or derogation.

HEALTH, SAFETY AND ENVIRONMENT (10%)

• Attend, participate and contribute to HSE programs and initiatives (zero target LTI, waste management, etc.
• Be an example and comply to HSE policies at any time.
• Carry out laboratory safety audits and ensure compliance. Conduct risk assessments Enforce waste management.

OTHERS (10%)

• Assist the Lab & QA Manager in his/ her absence.
• Other duties as assigned.

Education:

• Degree in Chemistry or equivalent, with minumum of 5 years of relevant experience.

Knowledge:

• Organic Chemistry, Polymers or equivalent, Quality Management, ISO 9001

Required Skills:

• Microsoft Office aplications
• SAP
• SPC
• LIMS will be an advantage

Overview

We are looking for a knowledgeable and motivated LCMS (Liquid Chromatography Mass Spectrometry) Product Specialist to join our team. The chosen candidate will be responsible for providing technical and scientific expertise related to our LCMS products [including Single Quadrupole, Triple Quadrupole & QTOF] in ASEAN & South Asia [including India] region. You will also be responsible for troubleshooting technical issues and collaborating with different departments to ensure the highest level of customer satisfaction.

Job Description

• Provide expert technical and scientific support to customers and sales representatives regarding LCMS products to increase the market share of LCMS products in the region.
• To support the local sales team and distributors in ASEAN & South Asia [including India] region for all LCMS [including Single Quadrupole, Triple Quadrupole & QTOF] related sales and product lines.
• To conduct regular sales training & educate the sales staff with adequate knowledge about products, markets, and applications.
• Collaborate with the sales team to identify potential business opportunities and to develop effective strategies for product promotion.
• Troubleshoot technical issues relating to LCMS products and provide timely solutions.
• Keep up to date with the latest scientific research and advancements in LCMS technology.
• Work closely with the product development team in Japan HQ to provide insights in product improvements and new product development.
• Keep Improving professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Qualifications

• Master’s Degree or bachelor’s degree in Analytical Chemistry, Biochemistry, or any life sciences
• Proven hands-on experience, minimum 5 years in LCMS Triple Quadrupole/QTOF/Single Quadrupole technologies is required.
• Experience in marketing/ product management will be an advantage.
• Experience in MALDI-TOF, GCMS/MS will be an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities to work closely with various internal and external stakeholders
• Must be willing to travel in ASEAN and South Asia region.

About Shimadzu

Shimadzu (Asia Pacific) is headquartered in Singapore with over 500-strong employees across five subsidiaries in India, Malaysia, the Philippines, and Vietnam, covering the Analytical & Measuring Instruments and Medical Systems field.

Today, with more than 50 distributors, we have maintained a strong presence in 15 countries of Bangladesh, Brunei, Cambodia, India, Indonesia, Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, and Vietnam, amounting to 1500 frontline force.

We regret that only shortlisted candidates will be contacted.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

You'll be part of the NI FN ANO CE team, which is part of NI FN RBC APAC. We work in a diversified environment and serve Nokia customers in Thailand, Korea and Vietnam.

Job Responsibilities / Functions:

• Build up knowledge in FN products (GPON, XGSPON, AMS, Lightspan, Altiplano, 4G/5G FWA CPE, Wifi Beacons, etc)

• Smooth execution of new product introduction, customer acceptance testing, network integration, upgrade/retrofit and field trial/demos

• Lead, plan and organize technical activities involving internal and external stakeholders when assigned as TPM of project

• Work with the relevant internal and external stakeholders to resolve product defects and new feature requirements

• Prepare and deliver project progress reports, customized documents (MOP)/presentations for technical activities and clarifications of critical issues.

• Complete the project closure and / or handover as required.

Qualifications:

• At least 5 years experience working for a telecom provider or telecom System Integrator

• Minimum Bachelor's degree in Telecommunication/Computer Science/Technology/Network Engineering or equivalent education

• Good knowledge in xPON techonlogies, IP routing, Linux System Management

• Proven ability to work independently, deploying, testing and troubleshooting systems

• Familiarity with networking test tools (Spirent Test Center, IPerf, Wireshark, etc)

• Good to have knowledge in OSS/BSS integration, SNMP, SDAN, Netconf/Yang, Cloud Computing and 5G

• Able to learn new technology quickly and always able to adapt to changes

• Good in sharing knowledge and support others with strong expertise and technical insight

• Experienced in handling customer requirements and identifying possible solutions

• Strong interpersonal, presentation, troubleshooting and leadership skills

• Excellent verbal and written communication skills

Nurture Specialist (Kindy & Elementary)

An exciting opportunity for an enthusiastic and experienced Nurture Specialist to join our growing Inclusive Education and Therapy Team. The successful candidate will have a passion for inclusion and supporting all students to meet their individual potential. They will work across the Kindergarten and Elementary School to provide social-emotional and behavioral support. They will also be part of our wider team developing inclusive provisions and therapies.

This is an excellent opportunity to work within a growing team in an inclusive international school. You will have the opportunity to work alongside and learn from on-site professionals including Speech & Language, Occupational Therapy, and Learning Support Specialists.

Qualifications:

● A minimum Degree in Counselling, Psychology, or a related field is required.

● Counselling certification is required.

● Candidates with a Master's in Counselling or related field would be preferred.

Skills & Experience

● Experience working in a school setting for a minimum of 3 years.

● Ability to communicate with diverse learner populations, parents, and faculty.

● Due to the nature of the role, candidates with a background in schools and/or Teaching are preferred.

● Experience in an International School setting is preferred, but not essential.

● Experience supporting English as an Additional Language (EAL) learners is preferred.

● Good references on request.

Main Responsibilities:

Social Media

· Propose and generate content to educate and engage followers on ReCAAP ISC social media channels (Twitter and LinkedIn). Create key content pillars and schedule regular social media posts

· Photo taking and putting up social media posts to publicise the Centre’s activities and meetings/engagement by ReCAAP ISC Executive Director

· Monitoring comments/responses to social media posts.

· Keeping track of and reporting on social media analytics to increase engagement and followers

Marketing Communications

· Managing corporate gift inventory. Procurement of corporate gifts.

· Updating/uploading content on ReCAAP ISC website.

· Work with vendors to design and produce marketing communications collaterals for the Centre.

Corporate Communications

· Support Asst Dir (Corp Comms) in engaging the media during media briefings and the Centre’s events/activities

· Assist in photography/videography for the Centre when required. Edit and upload content to the Centre’s YouTube Channel

· Assist in VIP visits/courtesy calls to the Centre

Secretariat

· Support Secretariat work – e.g. maintenance of the repository of information and correspondence involving ReCAAP member States

· Co-ordinate the annual Governing Council Meeting of ReCAAP ISC

· Assist with drafting minutes for the annual Governing Council Meeting of ReCAAP ISC

Requirements:

· Degree or diploma in communications or new media

· Minimum 2-3 years of work experience; preferably in communications-related fields

· Excellent writing skills

· Adept in digital communications, including analytics and data measurement

· Social media and IT-savvy

· Self-motivated individual who is a team player

· Meticulous and results-oriented

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel